13818 comments found.
Hi, I am migrating a Joomla site to WP. There are some attachments that will be converted to Gutenberg blocks. Will this be ok for Enfold editor? What will it convert to in Enfold editor, need to know this before purchase. Thanks
Hi,
Thanks for contacting us!
It will probably display your page content in a single Text Block element if you switch to Enfold’s Advanced Layout Builder. I hope that helps 
Regards, Yigit
Hello. What is the best way to optimize the theme for 4K screens? Giving classes to every element and write CSS? Or is there a setting in the theme panel?
Hi,
What kind of changes would you like to make? If you would like to make your website 4K ready, please consider using SVG images.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Hello, I just bought your theme but I am not able to upload it right now. This is the message I just got
Installing Theme from uploaded file: themeforest-KInu3IhH-enfold-responsive-multipurpose-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. www.schoolphinders.com
Hi,
Thanks for contacting us!
We have replied to your thread on our support forum. Let us continue there
Regards, Yigit
No new demo since 2019? whats app?
Hello,
Is there an easy way to autoplay timeline element?
Thanks!
Hi,
Could you please start a thread on our support forum – https://kriesi.at/support/ and elaborate on the changes you would like to make?
Regards, Yigit
I found that the events calendar installed on forum theme look terrible. Is it because of the theme setting make the events page look the same coloraturas like the header bar?
Hello, i have a question to your stickey headers. i need a very big header in every page. in this header is a search section and an image with H1. Is there a way to make this search section as header at the beginning for every post? Example: https://gewerbeanmeldung.com/
Hi,
Thanks for contacting us!
You can add Special Heading element to the top of your page and add Search element below it to recreate such layout
I hope that helps! If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Hi, thank you.
can we add this section https://prnt.sc/rj0drz with the menu bar? If there have any solution, can they provide the solution?
best regards
Hi there, how long does support need to respond to a ticket at this time?
Hi,
We have already replied to your thread. Let us continue on our support forum
Regards, Yigit
Hi there – I tried support forum – no answer yet – what is the status? thanks
Hello. I need to update my theme and the automatic theme updater says its up to to date but its not. I currently have (3.6.1). Can you please help?
Hi,
Thanks for contacting us!
You are currently using a very old version of Enfold therefore you would need to update the theme manually – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. After updating the theme, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate Personal Token and insert it in Enfold theme options to receive future updates.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Hello, There is any boot/spam protection for contact forms ? By example I am using the Restaurant demo and the Reservation form is getting flooded with spam.
Hi,
Thanks for contacting us!
Yes, please see – https://kriesi.at/documentation/enfold/contact-form/#captcha
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Hi, I’m using Toolset plugin and I can’t see the data picker for data search on my toolset types. Please can you fix this issue? Thanks.
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support/ and elaborate on the issue you are having?
Regards, Yigit
Hey, I have problems with the customize preview of the enfold theme. It worked well and suddently it dosn’t. I updated the server, wordpress and the theme and there is enough memory space. I don’t know what to do. Can anybody help me please?
Cheers, Inka
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support/ and attach temporary admin logins in private content field so we can look into it?
Regards, Yigit
I would to open a support ticket, I go to https://kriesi.at/support/ but do not see where open the ticket 
I’m enabled to have support, but I can’t open new tickets … can you please check?
Hi,
Thanks for contacting us!
Please register to our support forum using your purchase code – https://kriesi.at/support/register/. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post
Regards, Yigit
I have my account. I log in, but I no longer have the opportunity to create new tickets
I have 8 Enfold licenses, I must create 8 different support account?
I apologize … maybe I’m still asleep … but I log in with my account, I can see
Profile
Topics Started
Replies Created
Favorites
Subscriptions
Edit
but I don’t have the opportunity to create new Topics.
Where am I doing wrong
Hi,
Could you please go to – https://kriesi.at/support/forum/enfold#new-post after logging in? You should be able to start a new thread there
Regards, Yigit
Hi, few days ago i got an email to update to the last version of the enfold theme. But when i go to my dashboard / enfold / theme update, i got this message: No Updates available. You are running the latest version! (4.4.1) .
What´s wrong with the update? My web page is: http://www.lavildi.com/
Thank you very much,
Hi,
Thanks for contacting us!
Envato has updated their API and we have implemented those changes in Enfold 4.5, meaning that all older versions need to be updated manually – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. After updating the theme, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.
If you are not comfortable updating the theme yourself, please start a thread on our support forum – https://kriesi.at/support/ and we will gladly help you
Regards, Yigit
Great theme! I really like it. I have a question.
I want to switch the background image between PC and mobile.
Layout elements use color sections.
No image is set for the background image.
How do I write in the advanced developer settings Can I switch background images between PC and mobile?
Is there any other way than the settings I am currently doing?
The theme used is Enfold.
Hi,
Thanks for contacting us!
You can add two Color Section elements to your page with two different background images, edit first one and under Advanced > Responsive choose to hide it on small screens. Then you can edit your second Color Section element and choose to hide it on medium and large screens.
Alternatively, you can use custom CSS to replace background image on mobile.
If you have any other questions or issues or need further assistance with this, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Can I make a product catalogue without Woo Commerce? As there won’t be any online sales I just need to create searchable boxes for products and categories.
Hi,
Thanks for contacting us!
You can add following code to functions.php file in Appearance > Editor to remove Add to Cart buttonsremove_action( 'woocommerce_after_shop_loop_item', 'woocommerce_template_loop_add_to_cart' );
remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 30 );I hope that helps! Let us know if you have any other questions
Regards, Yigit
Thanks but sorry, maybe my question was not clear: - I simply don’t want to use WC at all!
Hi,
You can use Portfolio post type – https://kriesi.at/documentation/enfold/portfolio-grid/#creating-new-portfolio-items – https://kriesi.at/themes/enfold-2017/portfolio/masonry-portfolio-example-4-column-masonry-grid/. You can change the slug in Settings > Permalinks and can see more examples under “Portfolio” menu item on our demo
Regards, Yigit
Yep, that sounds interesting indeed. Will explore this further, many thanks!
Hi ! I purchased your theme but I have a problem with your theme when I modify my pages, part of the content is removed. I searched on your forum but I didn’t find a viable answer. This problem is present on all content pages. If you can help me or you have an idea.
Hi,
Thanks for contacting us!
That usually happens there is a broken HTML element on your page. If you are using HTML in your page, please make sure that you open and close tags correctly, for example<strong>Here is my strong text</strong>You can refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and choose to “Auto repair function” in shortcode parser.
If that does not help or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Thanks for your quick answer. Unfortunately, I still have the same problem. I tried to create an account on your site but I didn’t receive a confirmation email.
Hi,
Sorry for the late reply!
I checked your username on our support forum and it seems like you have started a thread and we have already replied. Let us continue there
Regards, Yigit
Sorry but i can not work with your support system. I have a question: how can i make the breadcrumbs menu not scrollable? Thanks
Hi,
Thanks for contacting us!
Could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and attach links here.
Here is how you can start threads on our support forum:- 1- Please register to our support forum – https://kriesi.at/support/register/ using your purchase code
- 2- After logging in, please go to Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and start a new thread
Regards, Yigit
Hello EnFold Pro.s,
I bought this template 1 year ago. What’s I’m telling you today is not a problem on my site, it’s something wrong on your new version.
The links target for new page (_blank), makes the link pr button broken. In your new version, if you do set the link to open in a new tab, that link will not work.
Same about the button. The whole button will look so messy and broken,
Also, The social buttons are all missing and links for them are also messed up.
So what I did, is I backed up to older version and now I’m using the old version.
Site: Persisca.com
Thank you Benjamin
Hi Benjamin,
Thanks for contacting us!
That should have been fixed. Could you please try updating the theme once again, go to Enfold theme options > Performance tab and disable file compression, flush cache and check if that helps?
If not, please start a thread on our support forum – https://kriesi.at/support/ and we will gladly look into it
Regards, Yigit
i need some help please paid customer. https://kriesi.at/support/topic/woocommerce-grid-need-post-elemets/
Hi,
Sorry for the late reply!
I replied to your thread. Let us continue on our support forum
Regards, Yigit
