2369 comments found.
Hello – tables provided on http://main.arktheme.com/shortcodes/typographymisc/tables/ are responsive just in theory, any chance to get it done right ? Thx
Hi playamen!
There is no table manipulation like that by default (not everyone wants it) but you can add this CSS via ‘Appearance > Custom Code’:
https://pastebin.com/raw/uZ0LuF2uto allow scrolling in the compressed table.
Thanks and cheers! 
Can you show me how to make the product categories show more than 12 products? I can’t seem to find awny options for it?
Hi tommyhoej!
It depends how it is set up, can you send wp-login via http://arktheme.com/open-ticket/ and links to the product category where this happens?
Thanks and cheers!
Geez! Site is responding EXTREMELY slow!! Page takes minutes to load! Please help!
Hi bossman!
Please open a ticket at http://arktheme.com/open-ticket/ and we can discuss some tips regarding site optimizations etc.
Thanks and cheers!
Hi Tomas,
since some days I get a lot of error logs with Fresh Framework plugin. Do you know why? Normal work in terms of content is unfortunately not possible. I urgently need a solution to this technical problem.
Tue Mar 24 17:54:41.778543 2020 pid 8585 PHP Warning: mkdir(): Invalid path in /home/aa02/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 258, referer: https://fahrschule-riedel.de/wp-admin/post.php…
Tue Mar 24 17:54:41.778566 2020 pid 8585 PHP Warning: fopen(): Filename cannot be empty in /home/aa02/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 310, referer: https://fahrschule-riedel.de/wp-admin/post.php…
I already asked the FB group, but no one has an answer…
Thanks Markus
- looking into this via ticket -
Hi, just now I bought a new 6 months support, cause I also still have three ark theme license. I would open a new ticket at your support page, but it told me, that my license is still expired. Please check…Thanks
Hi Markus,
I can now see your ticket from yesterday fine, it is assigned to relevant developer.
Thanks and cheers!
On contact form is possible by Radio, Select or checkbox to allow multiple selection. How can I do that?
Hello Stefan!
in the current situation, this is not possible.
Best, Thomas
How to add WordPress Audio Player on page?
Hey Nick, I would recommend doing so by some kind of 3rd party plugin.
Best, Thomas
I just bought the Theme. There is no Licence Key in the Files – only the Purchase Code. With this code i can not activate the theme also the support site, i only get this message: We wasnt able to reach Envato or your purchase code is not valid, please try again later.
And when i click on your link for “open ticket” i get support is expired – on the otherside – i dont need support if the licence key would be there. also in the theme site on the dashboard i get an error message and the licene key fields are not shown due the error message. not working good…
Hello, our support server was temporary down. It all should work now
My website is displaying new edits such as paragraph boxes twice. Any idea how I could resolve this? Thanks for the help.
Hi CrosswayNC!
Please open a ticket at http://arktheme.com/open-ticket/ and we will then be able to check it out for you.
Thanks and cheers!
Hey! how to change the header height?
Hi luisnbispo!
There are options for this near logo settings at “Ark > Headers”.
Thanks and cheers!
I purchased an additional 6 months of support, but when I try to open a ticket, it still says my support is expired.
Hi mjsadv!
It is possible that Envato API is cached for a little while. Please try again now, otherwise please use our profile page contact form.
Thanks and cheers!
Hey, I turned off a few plugins to test why my site was slow.. they’re all back on but now my pages are back to the classic block setting – where did my layout builder go?
Hi marcee!
Make sure you have FRESH FRAMEWORK and ARK CORE plugins active. Otherwise please open a ticket with your wp-login at http://arktheme.com/open-ticket/ and we can have a look.
Thanks and cheers!
Hi
All the images on our websites are broken!!! (https://www.katholiekutrecht.nl/) I can only enable them when I disable the Freshshizer. >> Theme Options > General > Freshizer. Last couple of months we have encountered different issues with freshizer. It seems that the built-in caching mechanism is not working properly. We heve found out that changing the image sie to hard coded with and height, the images will appear. But if we use the “default” settings, none of the images load.
I hope you will have a solution for this issue as this has been mentioned several times already.
Thanks and awaiting your reply!
Hi davidvandiepen!
Thank you for contacting us for help. First I would like to mention that this specific issue was not mentioned several times already (and that there is no need for exclamation marks of course, we are happy to help). I don’t think you can say that if you really do not know what is the issue. What you tested is only explaining that the issue is related to freshizer – somehow, which in itself can represent infinity of issues and most of them being caused by 3rd party. If you follow it, please ignore the discussion with diegoparoni for now, because it has not been proved it is related to your issue (yet).
Please send us details, error messages / screenshots (you can upload to imgur.com for example) and your wp-login through here: http://arktheme.com/open-ticket/ and we will be able to look at it. Please include instructions how to reproduce the issue if you have taken steps to suppress the symptoms.
Thanks and cheers!
Before I buy, I have read comments about RTL support, and I wonder if you have integrated that. This theme claims to be “the one”, it makes one wondering how without RTL… If it is up to one’s skills, it is not for fast-paced website building.
Hi aktasramazan!
There is no installable demo which is RTL so you would need to use Fresh Builder to modify an existing demo by aligning everything to the right or if you will be building your site from scratch without a demo you can simply align things as you go.
Thanks and cheers!
I love TheArk theme, it’s the most flexible I’ve ever used. Its only flaw, in my opinion, is the use of Freshizer, which in the case of sites with many images slows down browsing a lot, consuming CPU. I prefer to disable Freshizer from the settings and show the original images, with a little custom css where needed. Navigation becomes much faster. Even using cache plugins, using the site with Freshizer has many slowdowns that disappear when you disable it. This, I repeat, only in the case of sites with many images. Do you have any news for the future to stop using freshizers or improve their use, or alternatives? Thanks and congratulations!
Hi diegoparoni!
You should be able to disable freshizer for almost anything I think. There is also a global switch at Theme Options > General > Freshizer. We are not aware of any issues with freshizer in general, it has a built-in caching mechanism to prevent any unnecessary image processing. If you are having issues it could be one of those things: underpowered server (shared GoDaddy or something like that), freshizer cache being broken by improperly configured server, a TON of images, cache plugin improperly serving images. 99% of installations we have seen have zero issues with it and any reported issues were not related to our code but other factors which are sadly out of our control.
Thanks and cheers!
Thank you! I have already disabled Freshizer in the settings, but I would like to reactivate it. Hosting is good, my case is certainly that of “TON of images”, almost 10,000. I saw that in the file \ wp-content \ plugins \ fresh-framework \ framework \ extern \ freshizer \ freshizer.php there are 3 constants that I can try to change. define (‘CACHE_TIME’, 604800); define (‘CACHE_DELETE_FILES_AFTER’, 10000000); define (‘CACHE_DELETE_FILES_check_every_x_hits’, 150); Can you suggest me how to try to change them, in the case of many images? Thanks again, good day!
I saw on a later ticket the reporting of a problem that is different from mine, however perhaps I can make myself useful: in the past I too once had the problem that all the images did not appear on the site, probably a problem related to other plugins (in my case perhaps “SSL Mixed Content Fix”). I didn’t have to disable Freshizer, I solved with these 2 actions: I deleted all the files in the folder : / wp-content / uploads / freshizer / and then I made Ark > Dashboard > System Status & Tools > Clean the Backend Cache. All the images reappeared immediately.
Hey Diego, thanks for the question.
I would change these:
1.) CACHE_DELETE_FILES_AFTER – 259200
This is all that should help.
Let me know, if it works for you.
Best, Thomas
Thanks for the advice! So I tried to modify it like this: // define (‘CACHE_DELETE_FILES_AFTER’, 10000000); define (‘CACHE_DELETE_FILES_AFTER’, 259200); but I always notice the same slowness, while browsing is much faster if I turn off Freshizer. I realize that my problem is perhaps related to the fact that the site has almost 10,000 images in the uploads folder. I know that more than 7,500 images in a web folder can cause malfunctions on servers (for example in FTP transfers). Maybe Freshizer should consider this risk, even if it happens for a few sites. Maybe in his “freshizer” folder he should put a maximum limit on the number of files, dividing them into multiple folders. They are only hypotheses. However, I repeat that I love TheArk for its versatility and I am perfectly satisfied with it also by deactivating the Freshizer function in the settings. Thank you have a nice day!
Can the template use Chinese?
Hi wulixb!
The backend is in English but on frontend you can have unlimited languages if you use WPML plugin.
Thanks and cheers!
demo page doesnt work in site
I have a problem to be able to make the portfolio, it does not work please tell me how I can do it.
Hi opticvideo!
Apologies for the interruption, the server should be okay now.
Please create a ticket with your issue and wp-login and we can look into it for you: http://arktheme.com/open-ticket/
Thanks and cheers!
Your website and demos are not working.
Hi saadulla!
Apologies for the interruption, the server should be okay now.
Thanks and cheers!
demo page doesnt work
Hi einkubator!
Apologies for the interruption, the server should be okay now.
Thanks and cheers!
hey, thanks
I would not personally bother with this theme anymore. The guys behind it have clearly lost interest and are working on other projects.
Hi rooboosoo!
We are not making any other themes, Ark is still our top theme and will be for a long time.
Thanks and cheers!
Hi there, I have some problems implementing sticky sidebar. Setting the position of a column to “sticky” using CSS isn’t working. Is there a possibility to make a sticky sidebar? I am using 2 columns of equal widths.
Hi Tornadoo!
This is a customization so you need to make sure you have your sticky CSS class (I am assuming) set correctly and have any other required code in place. I have used this plugin with success before https://cs.wordpress.org/plugins/sticky-menu-or-anything-on-scroll/ so you can try that one if you can’t get yours configured to work.
Thanks and cheers!
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