Discussion on Cinerama - A WordPress Theme for Movie Studios and Filmmakers

Discussion on Cinerama - A WordPress Theme for Movie Studios and Filmmakers

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hi, its over one year now and i like to know if you have found a way to set the timeline into reverse mode? or that the latest movie is shown automaticly… all my best

Hi there,

We haven’t added reversed timeline feature. We can’t say if or when it will be added. Thank you for understanding.



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Hi .. Nice theme! There is however one problem with it .. On Chrome everything on my website looks normal like on your demo .. but on Firefox the parallax images, such as the sections on frontpage that show the crew and latest trailers, including the top header images on pages such as about us and what we do, those parts are not full width. they are boxed like .. It’s only the image, as the rest of the content does stretch full width .. But like i said on Chrome they are full width. Only firefox messes it up.

It looks like this on Firefox:

https://www.sarahjoysokoloff.com/Screens/Screenshot_2020-3.png

Once again, it looks normal on Chrome! On the same website. Just like on your demo.

The weird thing is, it only seems to happen on my website with firefox, as your demo looks normal on firefox .. But your theme also look normal on my website with Chrome .. It only bugs out with firefox on my website .. I don’t understand .. What should I do about it. I downloaded the theme package yesterday .. So I have the latest version of the theme.

Thank you for any assistance.

Sarah

Connect with instagram and connect with twitter does not work either. Gives an error on the website of insta and twitter itself .. I think this theme needs some serious updating ..

Sigh..

https://www.sarahjoysokoloff.com/Screens/Screenshot_2020-03woocommerce.png

Just spent 80 dollars on a completely outdated theme .. All of the above issues are caused by outdated files .. Please let us know on a ETA for a huge and complete update overhaul .. So I know how to proceed regarding this matter .. Thank you

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you with any theme-related issue.



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Hi guys, what is going on with the interactive homepage?? The font is going weird, I saw you changed it on your demo. This homepage was the reason why I bought this theme and it doesn’t work anymore! I would like to put that initial font back and not the ugly new one. Please give me a solution!

Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.



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Hello. Is the 1.7 Cinerama Theme compatible with PHP 7.3? I’m currently running the website under PHP 7.0.33 but am stuck with PHP Post Max Size set to 130M instead of the required 256M. I was told to update PHP to 7.3 to be able to adjust the Post Max Size through the theme editor, php.ini etc. I suspect that’s the reason why the demos import doesn’t work properly… Looking forward to your reply, thanks!

Hello,

Thank you for reaching us :)

Yes, Cinerama is working fine with the PHP 7.3 version, so feel free to update it. Read more about server requirements from the article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them

If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.



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Hi, I’m wondering you will be pushing the WP Bakery Page 6.1 update to those of us who have purchased a license for this theme?

Actually, I see that it was in the theme update. Thank you!

You’re welcome :)



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hey how do i edit this on my local computer? i already registered the license code to my domain but can only seem to do edits on my live server only.

Hello,

We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.



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yea except your forum is asking me to signup first before i can submit the ticket which i don’t want to. And I’m doing edits on my local computer the theme isn’t on my website yet, that was why i asked how to do edit on a local server first before uploading in my original question.

Hi,

It’s really easy to log in and submit a ticket, take a look at our article on that subject:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center

You can attach screenshots, and our agents will investigate. Thank you :)



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How to change this preloader : https://prnt.sc/r3nvmt

Hi,

Please provide us with the website URL, and we will investigate.

Thank you :)



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btfmedia.com

Hi,

We inspected your website, and it seems like you didn’t update theme https://prnt.sc/r58kfc. The current version of the Cinerama is 1.7 and on your website is 1.3.1. Please update theme again, and follow the instructions from the article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

Keep us updated on this :)



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Hi there,

unfortunately my web-developer took so long before starting with my website that the 6 months support has already expired now that I (finally) have my website.. I don’t know what else to do so I’m hoping somebody can help me in the right direction..

I’m encountering a problem with the Cinerama theme, specifically with the portfolio part/page. There are video previews of the projects which start when the user hovers over them. Unfortunately this only works after the user clicks somewhere within the page. With my limited knowledge I found a possible reason for this, and that might be the Google Chrome autoplay update (https://goo.gl/xX8pDD). Can somebody maybe tell me if this is the case and how to fix it? That would be great! Or otherwise tell me if/how I can extend the support?

Many thanks! Kind regards,

Jesse

Hi Jesse,

Please understand that the previews are already muted, but feel free to try adding “muted” to the theme files and test this.

Navigate to: wp-content\plugins\cinerama-core\post-types\portfolio\shortcodes\portfolio-list\templates\layout-collections\standard-video-preview.php

and add the muted option after <video tag opening https://prnt.sc/r3zhbg.



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Thanks so much, it solved the issue! You should consider adding this to the original theme files!

You’re welcome! Thank you for the follow up, we are glad to hear this :)



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Hello! Problem to upload demo Data for Cinerama.

I tried from last night to upload the Demo Data from the theme Cinerama but no luck.. freezing… no pages.. nothing… and upset as I have done a lot of websites from Envato templates and this one is the most problematic template I have purchased. I am using WP 5.3.2 PHP is updated to PHP Version ea-php73 Changed the setup Cpanel see below: max_execution_time 300 max_input_time 120 max_input_vars 5000 memory_limit 512 post_max_size 256 session.gc_maxlifetime 1440 upload_max_fileesize 128 every plug ins of the theme have been uploaded all the plug ins updated also. Plug ins not used for the template are deactivated. I have deleted a few times the theme and removed all media but still the same problem when I upload again the theme in WP. When I import the demo Data from the import option of the theme and clicking option (((All) with all media on option YES))) ...it freeze at 40%. It was all night uploading and this morning when I checked the upload it was still at 40% of the upload bar…. I tried all day to make it work but still no luck. I did some manual Demo Data but also still no luck. I would like to use only a portion of the theme ( Home Movie) but can’t use it for the moment as no pages and data are uploading. A nightmare. Brought Yesterday and having yesterday and all day today to figure why it doesn’t work…?? and tired….. to read the documentation. I will be happy to find a solution and maybe you can tell me more…... I also looked at your page support about your theme but didn’t find my problem. Thank you Regards

Hi I found an error with the console of my browser when uploading the content as now it’s freezing at 60%.

Failed to load resource: the server responded with a status of 404 () https://imaginefxstudio.com.au/wp-content/themes/cinerama/framework/admin/assets/js/bootstrap-select.js.map So what I need to do? Thank you if you can answer to my question

More errors ! with uploading data content with import All no media

[Log] JQMIGRATE: Migrate is installed, version 1.4.1 (load-scripts.php, line 8) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] SyntaxError: JSON Parse error: Unexpected identifier “object” parse (core-dashboard.js:232) error (core-dashboard.js:232) i (load-scripts.php:2:27368) fireWith (load-scripts.php:2:28123) x (load-scripts.php:4:22611) c (load-scripts.php:4:26778) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] SyntaxError: JSON Parse error: Unexpected identifier “object” parse (core-dashboard.js:232) error (core-dashboard.js:232) i (load-scripts.php:2:27368) fireWith (load-scripts.php:2:28123) x (load-scripts.php:4:22611) c (load-scripts.php:4:26778) [Error] Failed to load resource: the server responded with a status of 404 () (bootstrap-select.js.map, line 0) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] SyntaxError: JSON Parse error: Unexpected identifier “object” parse (core-dashboard.js:232) error (core-dashboard.js:232) i (load-scripts.php:2:27368) fireWith (load-scripts.php:2:28123) x (load-scripts.php:4:22611) c (load-scripts.php:4:26778) [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0) [Error] SyntaxError: JSON Parse error: Unexpected identifier “object” parse (core-dashboard.js:232) error (core-dashboard.js:232) i (load-scripts.php:2:27368) fireWith (load-scripts.php:2:28123) x (load-scripts.php:4:22611) c (load-scripts.php:4:26778)

Hi,

Please submit a ticket to our forum and include your website URL and wp-admin credentials. One of our support agents will investigate.

Thank you :)



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Hello, i have some serious problems with the theme and need some help. I was working with version v1.0.1 and tried to update to the newest version, because I had problems with the video button (no full screen option).

Whenever I tried to update, the site crashed showing me this:

Uncaught Error: Call to undefined function cinerama_edge_create_wp_widget() in /var/www/web1012/html/wordpress/wp-content/themes/cinerama/framework/modules/widgets/lib/widget-loader.php:9

I was able to install the old version, but now I have even more problems. Video Button doesn’t work at all and WPBakery Page Builder only works on Portfolio Items.

As this is an update error, can you provide me with a ticket or do I have to renew support?

Hello,

Thank you for reaching us!

Please follow the instructions from the article below on how to update theme and plugins:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

Important note is that you have to update Cinerama Core plugin as well. If you continue to have this error, please send us an email at helpcenter@qodeinteractive.com, include your purchase code and website URL and our agents will take a closer look.



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Hi, I’m considering buying this theme but I wanted to know if it was possible to have a short autoplay video in the header for a layout similar to this example: https://cinerama.qodeinteractive.com/film-festival/. The video would be short loop and a small file size and sound would be ideal but if not thats fine. Is this possible in this theme?

Thank you!

Hi there,

Thanks for taking an interest in our theme! :)

You should know that you do have the possibility to add videos in Revolution Slider, either as background (if this is set, you should know that you will not have sound) or adding a Youtube/Vimeo/HTML 5 video to the slider. https://www.screencast.com/t/ycvgYaGS I hope this helped and let us know if you have any additional questions.



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There is another problem with my Portfolio list page. You can see here: https://www.jenniferbeals.cn/filmography/movies/

There are 5 portfolio items listed here. Please be noted that, the ID for VAMPIRE’S KISS is 25, LA PARTITA is 30, THE BRIDE is 20, FLASHDANCE is 15 and MY BODYGUARD is 1.

In fact, I definitely made them ordered by ID (https://prnt.sc/qumi5x). I don’t know why the No. 25 and No.30 do not go in the right order.

BTW, this is only an example page so that you can easily find the problem. Actually there are sever portfolio items have this weird failure when I display all the portfolio items.

Is there any rule for making ID order?

Please help. Thank you very much.

Hi there,

This will require more investigation on your end. As we said testing this on our end we do not have that issue at all. It is possible that you have created the portfolio slug using the special characters, so please check that as well. If you still encounter issues we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you and inspect this on your end.

Thanks.



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ellieman I submitted my ticket on your site. Please take a look. Thanks.

Hello,

The support agent has been informed, your ticket will be answered as soon as possible.

Thanks :)



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Hello, I need to deactivate my code so that I can activate it on the correct web address. I messed this up upon install to Wordpress. Please advise.

Hi there,

Please submit a ticket to our support forum and include your purchase code and one of our support agents will assist you.

Thanks :)



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Hi, since we have installed the theme and have been playing around with it, we get a specific Javascript error in the console which breaks all the javascript in the theme.

Error is:

Uncaught TypeError: o(...).select2 is not a function (from modules.min.js)

Also, connect to Instagram shows an error page like this: https://www.instagram.com/oauth/authorize?client_id=0eea5a600b98497b8ab3de39e3fcaf84&redirect_uri=?redirect_uri=https://seeon.in/v2/wp-admin/admin.php?page=cinerama_edge_theme_menu_tab_social_page&response_type=code

Can you please guide us to a support channel to help with these issues.

Hi there,

Thank you for reaching us :)

Select2 error is probably occurring because you didn’t install or activate the WooCommerce plugin. Please do that.

Regarding the Instagram issue, please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Here’s our article on how to submit a ticket:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center



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Thanks. Does that mean I can’t use Cinerama without WooCommerce? Is there any setting to turn off WooCommerce dependence?

Hi,

We will fix this in the next theme update, in the meantime activate WooCommerce, you don’t need to use it.

If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.



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Hi. Please help. The WPBakery Page Builder suddenly goes wrong. The design I used with The Post Masonry and Post Grid do not show up. Here is one page in my site, https://www.jenniferbeals.cn/twins-twitter-instagram/ There should be some post lists in this page, with a flowery background. However, they do not appear properly.

Hi there,

Thank you for reachings us,

Post Masonry and Post Grid are WPBakery default elements.

We can recommend you to use our Blog List shortcode https://prnt.sc/qtgh8m where you can easily customize the appearance of your blog list.

Let us know if you have more questions :)



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Thank you very much. It can fix my problem.

You’re welcome :)



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Hello, I am working with this theme for a client (they bought it) and we have some problems with the timeline.

1) Is it possible to change the order so it starts with the last year 2020 and then 2019 2018 2017… How can I do this?

2) Is it possible to change the distance between dates so is always the same? Sometimes looks with super big spaces and sometimes with smaller space between dates and is not very useful.

3) Is it possible to add 2 events for the same month and year?

Thank you

Hi there,

1. We tested this in our local installation, and yes, you can do this – simply re-order timeline items https://prnt.sc/qsd5rs. This is the result – https://prnt.sc/qsd69n. Feel free to try it.

2. The distance between dates is calculated by the date “distance” and of course, you can set up minimal distance between the dates here https://prnt.sc/qsd9b0 but the spacing is really depending on the dates.

3. Yes, as long if the day is different.

Let us know if you have more questions :)



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Hi, I bought Cinerama and first installed it on a domain, but we decided to register a dedicated domain. So I removed it from the first server (removed everything from it), but I can’t install it on the new one now. Can you reset this so I can use it at the other domein? Grtz

Hi there,

Thank you for reaching us!

Yes, just submit a ticket to our forum and include your purchase code, and website URL and one of our support agents will help you with this.



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Hi,

I wrote you yesterday to helpcenter@qodeinteractive.com from Moonrise Pictures, regarding to some doubts with the application of Cinerama on our website. We are in a bit of rush, so we would like to know if we could get an answer soon.

Thank you very much!

Hi there,

Please provide your request ID so we can check the status.



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Hi, 13769: helpcenter.qodeinteractive.com/hc/requests/13769

Hi again,

Support agent has been informed, your request will be answered as soon as possible.



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Hi,

Cinerama is great but with last theme update, the horizontal timeline doesn’t show up anymore !!

Have you heard about this bug ?

Thanks

Hi there,

Please provide your site URL so we can investigate this issue further. Note that you have to update the Core (CPT) plugin also, here’s our helpful article on that issue: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins Or you can reach our support team here if you need any further help. Just submit a request and include your wp-admin access and our agent will gladly investigate and help you with this any doubt you have.



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Thanks for your answer. I’ve updated the Core too. So I have to buy a new support licence for a bug of your theme update ??!! Can’t believe that

Hi,
Please send us a mail to the helpcenter@qodeinteractive.com and one of our agents will check this.
Thank you :)



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Amazing theme, can I change the color from the dashboard without change the CSS file?

Hi there,

Thank you for taking interest in our theme!

Yes, you can change colors and a lot of other settings in Theme Options.

If there’s anything else, feel free to ask!



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