Hello, @sp1nner,

Please deactivate all the third party plugins and check your site after removing the browser cache, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.

OR

Try once editing your Footer and Content and Widgets and finds and remove those texts/tags as per your requirements.

Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you but after purchasing the support extension because your 6 months of support period is expired from 29/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @youzag,

Please deactivate all the third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

It seemed to be a server side issue. I paid for the $50 installation and the gent did a great job fixing it. I think the “alternate” install was failing and it had to have the “standard”.

Hello, @youzag,

Sound’s Good!! That your issue is resolved.

And thanks for clearifying that this was your server issue.

Regards, P-THEMES.

Hello, @OLIGGDA,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you @PT-Support2

Hello, @gmanz73,

This is because of the Image Sizes, You have to upload: 1964×532 Dimension Images for that Slider, Please try it and it again I hope your issue will solve and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @haegger,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you so much!!!!

Hello, @amrani,

Just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/XZRt7rfz
It must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/09/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @haliq8,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, you have to make it possible using any third party plugin or it requires Customization.

Regards, P-THEMES.

Hello, @BlazingGlory53,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, You can not use the different headers for different pages/products.

Regards, P-THEMES.

Hello, @MarkHartley84,

First of all, thanks for showing your interest in Porto WordPress.

As you know that we have recently added the compaitability of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.

But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.

So for now, you can only edit Demo pages using WP Bakery plugin, If you want to use Elementor, you have to start from scratch OR wait for upcoming Elementor plugin Demo’s.

Regards, P-THEMES.

Hello, @razrerko,

This is actually Porto Recent Post element, you have to edit it and change anything as per your requirements: https://postimg.cc/yWJ93mPS

Regards, P-THEMES.

Hello, @loranz,

Please create a modal box and then set your content in it after that set your modal box to open on selector and set id with hash # in it and save it.

After that add a CTA button in your page and assign the same id to the element ID area of the button and save page and check after removing the browser cache.

I have created a video for you as well: https://jmp.sh/Fp3ziji

Regards, P-THEMES.

Amazing thanks a lot

Hello, @masalam,

This may be because you are trying to activate the Theme with old version of the Theme, so please try to update the Theme first by following this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And then try to activate the Theme, I am sure you will not finds this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/01/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Already latest version is installed which is Porto 5.2.2 for now i just want my already purchased theme is activated i will consider the suppport if needed

thanks for your understand

Hello, @masalam,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @gmanz73,

1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given Code as per your requirements, save changes and check your site after removing the browser cache.

.mega-menu>li.menu-item.wide .popup>.inner>ul.sub-menu>li.menu-item>a {
    font-size: 12px !important;
    color: red !important;
    padding: 5px !important;
}
.mega-menu>li.menu-item.wide .popup>.inner>ul.sub-menu>li.menu-item:hover>a {
    background-color: red !important;
    color: yellow !important;
}

Regards, P-THEMES.

Hello, @work-connect,

Sorry to say that but there is no option in the Theme for completly restrict the user to go on single product page, but you can turn on the Quick View option as well from Porto >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://postimg.cc/SnrMnXr2

Regards, P-THEMES.

ok thank you, I’ll do it custom with php. I have another question. When I choose multiple quantity of same product it add to cart only one. Why? Is that bug?

Hello, @work-connect,

On Shop/Category pages, Yes, it is the known issue and we will fix it soon with our upcoming update of the Theme, please be patience till that.

Regards, P-THEMES.

Hello, @alexdusca,

You have to change the header color from Porto >> Theme Options >> Skin >> Header as per your requirements, please check this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-

And sometimes it’s because of the cache issue as well, please also read this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @haliq81,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can choose multiple products and products variations using Combo Box and Image/Color swatches, I have captured a video for you, please watch this video: https://jmp.sh/Fd7K6ti

Regards, P-THEMES.

Thank you for your time, I would like to know if combo, check box, Multiple Selection, Single selection , available

Hello, @haliq81,

Yes, It will be a checkbox, Multiple Selection, Single selection, available, but not a combo box.

Regards, P-THEMES.

Hello, @razrerko,

Sorry to say that but this is not possible, you can only replace those Icons with FA Icons by editing the particular Menu under Appearance >> Menu.

Regards, P-THEMES.

Hello, zanjiry,

Store functionality has been provided by the WooCommerce and yes WooCommerce has the functionality for setting up the downloadable products, you can read more and all about it here:

https://docs.woocommerce.com/document/digital-downloadable-product-handling/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/05/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @razrerko,

You can use Header Builder and use HTML element beside MiniCart in Header Builder for writing the Text as per your requirements as showing in this screenshot: https://postimg.cc/njS271dD

Header Builder:

https://www.portotheme.com/wordpress/porto/documentation/header-builder/

Regards, P-THEMES.

THANKS

Hello, @ajk9044,

You can not make/set different filters for different categories.

But you can set the different sidebars for different categories and use the different filters under different sidears for different categories as per your requirements.

You have to go to Appearance >> Sidebars and create a new Sidebar as showing in this screenshot: https://postimg.cc/7fP16qCC

Then you will find that sidebar under Appearance >> Widgets, and you have to set the Filters widgets under that sidebar as per your requirements as showing in this screenshot: https://postimg.cc/w7PkbSv7

Then go to Products >> Category and create the Product Category on which you want to set the particular sidebar and scroll below set the sidebar from Category options as showing in this screenshot: https://postimg.cc/Z93vj5s5

It will work for you as showing in this screenshot: https://postimg.cc/56Yzjg5z

And Porto Support System is Up and working perfectly fine you can reach us at any time via our support system here: http://portotheme.com/support

Regards, P-THEMES.