993 comments found.
I am having difficulty with some of my Portfolio pages. I have specified a 4 column, gallery layout set to square format. Some of my pages however are not applying the square format to all my images (some will be square others portrait for instance). Please can you advise on what I can check to rectify this. You can view an actual example here https://bettieclphotography.com/portfolio_page/inner-outer-spaces/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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How can we get the updated layerslider plugin update?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
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The current theme seems to be not compatible with the latest versions of woo commerce and layer slider, when will updates be available for this theme?
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
We appreciate your patience and understanding.
Support
Elated Portfolio part of
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Hello, Is the theme still supported? Is the theme PHP 7.3 compatible? When will there be updates to the latest versions of WP Bakery and Layerslider?
Hi there,
It is compatible with PHP 7.3 and if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Elated Portfolio part of
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Hi, what is the best way to keep the sidebar in place when filtering through products? Thanks, love the theme.
Hi,
Thanks for reaching us.
Can you please clarify your question a bit more? Perhaps include some URL as well as some screenshot. Thanks.
Support
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Hi, is there a plan for an update to suit the Latest WooCommerce?
Hi there,
Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Elated Portfolio part of
Qode Interactive
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Im using the Mesa theme and all of a sudden the top logo header that is persistent thru the site has shrunk and i can not seem to make it large to fit my logo or any logo I upload/ even the demo logo that was originally on the site. https://kodiakchamber.org/ Where can I make this change or what do i need to do to make this larger?
Hi there,
Thanks for writing in. Please check our article about logo and header size, as once we inspect your website we do see that you have uploaded a very large logo image.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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this is the same size logo as the demo logo size…and the link you sent does not show the backend for the elated platform so this doesnt show where this actual change needs to be made for THIS header… where in the elated options can i find the logo header?
Hi t here,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you. This way our support team can check this on your side.
Thanks.
Support
Elated Portfolio part of
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Hi I would have some information please, must the borderland always be updated from the previous version or can I also skip three updates to the latest version?
Hi there,
Thanks for writing in. You can perform the update for the latest version that is released, you do not have to have previous updates. Please check our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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Since the begining also the time of loading is very high, I changed everything I could but css code and java… doesn´t fit very well, can u help me with some of these?
Thank you
Hi there,
Thank you for reaching us!
You can check also check our article about improving your page speed and as for WPBakery by default, the WP Bakery Plugin is available for page editing only. However, you can use it to edit other post types (such as blog posts or portfolios) as well. To do so, navigate to WP Bakery Page Builder > Role Manager > Post Types, select Custom from the dropdown and mark all the checkboxes available there.
Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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siti1978
Hi, just one question what difference in “row setting” panel between “Parallax Full Width and Parallax in Grid”? thank you
Hi there,
Full width is width of the whole screen and in grid width is fixed width of 1300px.
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Good morning and thanks for this beautiful theme, I have almost finished my site, but I wanted to ask you kindly if I can find in the documentation of the borderland theme the indication to change the arrow down in the slider starts from normal arrow icon to elegant arrow icon, thanks
Hi there,
Could you please provide a screenshot or a link to this slider so we can better understand what you are referring to? Thank you.
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Elated Portfolio part of
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Sorry but how can I do to give you screenshot? Where can I send to you?
Hi again,
You can send a link to this element you are referring to.
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ok Hi this is the screenshot of the arrow/icon that I would like. Now I managed to have it normal (font Awesome) by default, but is it possible to change it with elegant Font as you see in the screenshot? I have searched all the documentation and WP informations carefully but nothing I have not found, perhaps it needs some css style? Thanks anyway for your attention! link: https://www.lacasadelsolebb.it/screeshot-arrow-elegant-font/
Hi again,
Since this is a Layer Slider, you should try checking its documentation on this link: https://layerslider.kreaturamedia.com/documentation/Also, you can try submitting a request on our helpcenter in the upper right corner and one of our agents will take a look.
Support
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Hi, sorry but I’m using in my site “elated slider” not Layer slide …
Hi again,
Sorry about the misunderstanding.
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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don’t worry, but please where can I send this request can’t I see helpcenter that you say sorry can you be more precise?
Hi again,
Here is the link: https://helpcenter.qodeinteractive.com
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I’m sorry but they told me “Support for “Borderland – Multipurpose Vintage Theme” item has expired.”...
I think it is a very simple question to finish my website ..
Hi again,
You can change the icon on the page, like in the screenshot: https://prnt.sc/rvfx5cIf you need further help, please renew your support and contact our agents.
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sorry but in which part of the page, or line, or elated slider? is not clear
Hi again,
In the WPBakery content of the page.
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sorry but I like put this arrow in my homepage here http://www.lacasadelsolebb.it/
Hi again,
Sure, please submit a request and one of our agents will assist you. If your support expired, you need to renew it.
Support
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Hi, ive had your theme a long time, and just now wanting to create an image on the left, with corresponding text to the right of the image within the tabs function. I see you have the ability to do columns https://preview.themeforest.net/item/borderland-a-daring-multiconcept-theme/full_screen_preview/10939025?_ga=2.205955991.58082315.1585573121-65418661.1574715404
But how is this achieved? i would be wanting I FOURTH / III FOURTH LAYOUT but with an image in the I FOURTH.
Many thanks if you can help me with this… the theme is great though and generally i find it easy to use. H
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.
Support
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thanks, that is a very confusing website to use 
I cant use that site as my purchase code is invalid!! Why does everything have to be so difficult! When i purchased this theme it came with lifetime updates and support, now you have pay more… greedy!
Hi again,
It may seem confusing at first because of all the options, but you will get used to it 
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Good morning, a simple one: is it possible to make the title and subtitle of the slides a little bit transparent? thanks
thanks I solved with css
Hi there,
We’re glad you could manage on your own.
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But I can’t decrease the title body in the search result, do you have any suggestions? thanks
Hi again,
There is no option to do this.
It would require additional coding, but this falls out of our support scope.
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I am having a hard time getting elements to load on pages between transitions. I have to manually reload to make them work. I have deactivated all plugins, have changed the way I present images (regular pages instead of portfolio pages), updated everything. My support has expired and it will cost as much to renew it as it will to buy a new theme that doesn’t give me problems. Do you have a solution for this? I would really love to stay with Borderland but I also need my website to work. www.torridboudoir.com – it’s the portfolio pages, some elements on the home page (parallax, etc).
Hello,
Thank you for reaching us
We inspected your website and the console didn’t display any errors >> https://prnt.sc/rdoqw9.
Maybe you can try to speed up your website, as described in the article below, and focus on optimizing the images:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
Keep us updated on this please
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The issue happens after you go to other pages. Please click through to portfolio pages, then around to other tabs. Once you click away from a page you have to manually reload it when you go back to it. Also, this slow loading happened at the same time as the other loading errors, so I believe they are related. Here is how the home page loads for me: https://imgur.com/Jfz80v7
Hello,
We tested your website on GTMetrix, and here are the results >> https://prnt.sc/rdsz49 https://prnt.sc/rdt0ld.
So please try to follow the instructions form the article we sent you in the previous reply.
Also, you can try to disable Smooth Page transitions. To do that, navigate to Elated Options > General > Settings https://prnt.sc/rdt1ho.
Hope this helps
Support
Elated Portfolio part of
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Hi,
Your last message was perfect (css code for the search page you gave me). Thank you very much for your help.
I was wondering about sticky sidebar (I ADDED sticky widget). It works except with the Ajax. We have to update the page. Then the sticky works. But, visitors will not update page, haha .
So, is there a way to fix this like an update of your theme, or is it something I have to fix in elated options ? You can see my website here :
PAGE “À propos” works WITH Ajax : https://georgesand.be/a-propos/ (Sticky sidebar does not work except with an update page OR sometimes !!)
Page “Mentions légales” WITHOUT Ajax : https://georgesand.be/mentions-legales/ (Sticky sidebar works because there is no Ajax)
So you’ll be able to see the difference between a page with and without Ajax
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Hope this helps
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I’ve followed the instructions to download the demo content however it says I do not have access. How do I get access?
Hello,
Thank you for reaching us
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
We tested the demo import module in our local installation, and it’s working fine > https://prnt.sc/r8guxn. You should try to run the demo import via XML also, as described in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
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Hi Thanks for the information. I have the documentation downloaded however when I go to “Elated Options” “Import” the response is “Sorry, you are not allowed to access this page.” What should I do or what did I do incorrectly? Thanks for your assistance
Hi there,
Please check our tutorial on how to import demo content here and also if the one-click demo import stops you can always try to import the demo with XML file.
Also please check so your server resources meet the required ones, here is an article about it. If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi Support, Sorry that isn’t really much help as that is what you told me to do last time and I did it and am still getting the same response. I also deleted everything and reinstalled everything and still the same outcome. Is there any other info as to what is wrong why this keeps occurring? I’ve followed the instructions to a tee. Thanks
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code, your site url and your wp admin credentials and one of our agents will investigate.
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Hello, I miss many standard elements of WPBakery (Vers. 6.0.5). Such as media grid, accordions e.g. Where can I find them?
Hi,
Please send us an email at helpcenter@qodeinteractive.com, include your purchase code and website URL, and our agents will investigate.
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Hi! Is the footer disabled when choosing side menu? I can’t see the footer and I don’t know if it’s because of the menu layout…thanks!
Hi there,
Please provide us with your website URL so that we can investigate further.
Thanks
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Hi! Thank you for your answer. The website is not published yet, I’m working on my local environment.
Hi,
We tested this on our local installation, and it seems like the footer is working fine with side menu enabled https://prnt.sc/qtxuod.
Check if the footer is enabled generally from Elated Options > Footer https://prnt.sc/qtxw37.
Or check if there’s a content added inside the footer form Appearance > Widgets > Footer Widget Areas https://prnt.sc/qtxzy0.
Keep us updated
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Hello! Every time i click in the “import” option it says “You do not have permission to access this page.” Can help me with that question? I hope this is a simple thing to do.
Thank you!
Hi there,
Thank you for your purchase!
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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