Hello Sir, Our technical team fix any theme related issue. Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can check your ticket status and assign on first priority.

28710

The sidebar messing up is theme realted, and when well known plugins dont function at all, to me that’s classed as theme related issues. Both of these I’ve been told are customisation work so no help given.

Problem is, I’ve had plugins from CodeCanyon which are top sellers which simply dont function. Then on this occasion, I’ve got plugins which are messed up in terms of styling, but as the theme creates the styling, I’m limited to what I can actually do about it without help from the technical team.

Thank you, If there any theme style issue then technical team adjust for you.

Are they going to look into?

Yes, Our technical team working on adjust your extra plugin with theme layout in free. And we recommended to first of all setup your store as your store requirement then after need to install theme.

How would I setup the store and then install the theme? I needed to install the theme to setup the store :/

You can setup store with wooCommerce default theme with required all your plugins then after install our theme that’s it. But you will get update very soon via your ticket.

I would have been in the same situation though. I.e. I woud have installed the theme and it would have overwritten what I had done.

Ok, Our technical team help you for any theme related issue.

Your technical team, who I suspect is you is taking the mick. First you wont fix problems which have been reported to you and on here you say you will yet on there say you wont.

I offered to even PAY to have the problems fixed, and after you accepted, you then changed the price by over 30%.

Avoid this theme like the plague. It has loads of bugs and technical wont actually fix them.

Well known plugins dont play well with the theme either. Wish I’d never bothered now as its causing me more hassle than what it’s worth.

Hello Sir, If you need redesign of sidebar like this demo http://cleverlayerednavigation.wp1.zootemplate.com/ then we will take extra cost not possible to get free support for customization work. And if you are not satisfied with theme then you will get refund amount, Just you need to contact Envato team from here https://help.market.envato.com

I offered you $20 to fix mimimal CSS. Most devs would do this for free. However I still offered you $20. Before you replied, I said ‘you know what, I’ll pay you $30’

You then replied saying you’d do it for $29.

Then you sent me another message 24hrs later, saying $39.

No need to pay any extra amount, again our technical team provide you free support to another extra work you will get update very soon via your ticket.

Im not fussed paying, but I offered, upped, was agreed, and then was raised.

Hello Sir, Our technical team give you update very soon via your ticket and no need to pay any extra amount.

I’m sorry but who do you think you are fooling? Why do you send me messages on here being supportive and then messages through the support channel that are very different telling me no help, claim refund.

Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store. We provide our theme installation service is free.

Already submitted the ticket. Please take a look and process.

Ok Thanks. Can you provide your ticket ID? so we can assign on first priority.

Ticket ID : #31335

Thanks, You will get update very soon via your ticket.

Haven’t get any update till now. Please check my ticket.

Yes, Many ways available for increase loading speed and decrease the request. You can use cache or optimize plugins. Please contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or issue. In theme price included six months free support to any theme related bug.

That’s besides the point. And support have yet again come back and ignored the questions/problems.

Latest problem is your theme doesnt work with slick menu. When I sent screenshots in to show this problem, support removed the menu rather than fixing the issues itself!

Sort your support out!

OK, Our technical team fix all your issue and guide you about all your technical question, We have assigned your ticket on first priority.

Avoid this theme. Support does not want to help making their theme compatible with WELL known plugins, and various parts of the theme are hard coded meaning no settings to toggle/enable etc. On here, they say they’ll help however when you open a ticket, they dont want to. Avoid!

Our technical team help you for any theme related bug. Already we have assigned your ticket #28710 on first priority.

Why are you saying one thing on here and then something else on the support ticket? Do you want me to post pics of your responses over here?

Theme is fantastic looking, but your support is lacking. And when I posted this, you didnt offer to resolve the issue. You told me to apply for a refund. You completely ignored the question asked 3 times, before eventually saying ‘refund link here’ and that’s after you posted on here saying you’d fix theme related bugs.

I showed you a theme related bug, to which you ignored.

Hello Sir, After the perfectly install theme your store will look same as our demo store, If there any issue with our theme only then technical team help you. We provide six months free support to any theme related bug. But we have checked your ticket and as your store requirement is look like extra customization work, because you have installed third party plugin and it’s already customized with our theme. so now it’s conflict our theme menu with your third party menu script. So not possible to working both menu same time. We inform to our technical team to try again to fix your customized issue. So please follow your ticket because here not possible to get any technical team support.

Answer my ticket or I’ll keep posting here where others can see what support is like. Slick menu isn’t even installed as I told you yesterday as you cant be bothered to look into why your theme conflicts. However the other questions you’ve ignored and continue to do so.

Dont forget, slick menu isn’t the only plugin that doesn’t work with hour theme. There’s several as I pointed out to you. Most devs would at least take notice. You wasn’t fussed.

Most themes wouldn’t hard code options and not let user’s change these options either.

Even after ignoring these issues, you still ignore theme bugs. So don’t make it out to be customisation work. The quicker you answer my ticket which has now been several days the quicker I stop posting on here.

Please contact to our technical team again via your ticket https://templatemela.freshdesk.com/support/home so they can check it your theme related issue. But your menu(plugin) conflict with our theme.

I took the menu off days ago as you didn’t want to look at the conflict. Same for the contact form plugin. Ticket is still open regarding theme resolvements. I suggest that you reply to it. I’m away till Monday. I expect a reply by then.

Ok, Our technical team working on set menu same as our demo store. And still any question or issue with theme then please feel free to contact technical team via your ticket.

Hi. There’s a bug with sidebar on shop. Opened ticket yesterday.

Please send us your ticket ID so we can check your ticket status and assign on first priority.

28710 – Thanks.

Can you provide your ticket id? https://templatemela.freshdesk.com/support/home so we can assign on first priority.

What ticket ID? Scroll up a few messages. I had a pre sales question…

For any technical question or issue submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question.

How can I submit a ticket before purchase?

You can directly email us on support@templatemela.com or submit a ticket here https://templatemela.freshdesk.com/support/tickets/new

Footer copyright text doesnt allow for hyperlinks. Neither does widget text for footer which has phone number. Why? This is simple stuff…

For any technical question or issue please submit a ticket with all your details at https://templatemela.freshdesk.com/support/tickets/new so technical team help you for any technical question.

Well I’m still waiting for my ticket to be resolved. In the meantime can you tell me if the theme supports text translations and if so how to find the text domain to enter in say what plugin. There are some spelling mistakes in theme files I need to rectify. Also, there should be a child theme for parent rather than child themes only for design variations. Please update with child theme for main demo.

OK, Our technical team help you about all your technical question or issue via your ticket #28710. You will get update very soon via your ticket.

Finally get a reply and doesnt answer the 3 support questions. Sigh.

Our technical team working on your issue so you will get update very soon via your ticket.

If you look at your demos, the visa icon (bottom right corner of page) is not aligned with other card symbols.

This theme fully support to wooCommerce all default features and modules. So first of all check it all your store requirement with wooCommerce default theme and refer wooCommerce documentation for all default functionality, https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/ also you can submit a ticket with all your details at https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/ so technical team guide you about all your technical question or issue.

You’ve not answered either of my questions which is a pity as I would have purchased. I’m fully aware of woocommerce functionality and have built several stores for clients. I was asking about your theme, not woocommerce. You also didnt answer about theme being supported. I’ll give you one more shot to answer my 2 simple questions. If they are too difficult to answer, I’ll look elsewhere.