286 comments found.
For some reason, the pagebuilder freezes everytime I click an orange gear icon. This is the only thing in the javascript console that seems relevant: “[DOM] Found 4 elements with non-unique id #_ajax_nonce:”
The fix mentioned 3 months ago on the file framework/javascript/gdlr-edit-box.js: line 22, did not fix this problem and hte edit box stays hidden.
EDIT: Nevermind, the issue was actually fixed. For some reason my browser’s “Reload the page and ignore cache” button did not ignore the cache, I guess.
Ok, glad you figured out 
Hello! Are pictures and videos from the demo included in the theme demo import? I like very much the theme and want to buy, but i am curious what images and videos are included in the demo import?
Hi,
First of all, thank you for your interested.
The videos/images included in the demo import but you must purchase license of those items if you want use it in your website.
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Hi, is the last Version the 1.23 ? if it is can I make update and wordpress version? Thanks
Hi,
The current version that work with WP5.6 is 1.3.1
Need to make update manuality? Because on update page and from envanto plugin, i cant see the 1.3.1 theme version
Hi,
Please update it manual please, the latest version now is: 1.3.1.
Changelog: https://support.goodlayers.com/document/changelog-theluxury.
Update guide: https://goodlayers.ticksy.com/article/1893/ .
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Same issue for me but I don’t know how to change the code
Is there an update coming out to fix the broken page builder? Can’t edit my site!!
Hi,
Please follow this guide: https://themeforest.net/comments/25724388 .
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This theme has worked well for years but now the page builder does not work. No site changes, just can’t click the builder buttons now…?
Hi,
Please follow this guide: https://themeforest.net/comments/25724388 .
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Thank you for quick response. The change to the gdlr-edit-box.js did not make any difference. I think that may be for slider issues only? In my case it is being able to edit the page builder at the bottom of an editable page. All buttons are frozen.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Then follow the instruction again and let me know if this helps or not.
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Following up for the benefit of others who may read this. Disabling plugins did the trick, it was Wordfence in our case, and the firewall was overly protective, but now is working.
Meanwhile a new issue emerged, once able to use the pagebuilder. The sidebars only allow the default setting, no matter what option is selected, it will reset to default each time. Thoughts?
Hi,
Have you use latest theme version ?
Hello, yes we’re using the version released 23 October
Oh ok we will be launching the fix in few hours for this.
Sorry for inconvenience.
Wow, fantastic support! Thank you!
Hi,
I don’t know why but your page builder is not working any longer. Theres no possibility to edit items. It’s neither possible to turn it off nor getting information in any error messages. I’m a little helpless. Is it PHP 7.4 compatible? Or is it tested with the newest WP-version?
Maybe you can check that in your own installation.
Greetings
Hi,
In framework/javascript/gdlr-edit-box.js
Around line 22:
$('body').append(editbox.fadeIn(150)).addClass('gdlr-disable-scroll');
Change to:
$('body').append(editbox).addClass('gdlr-disable-scroll');
editbox.fadeIn(150);
Then check your website again.
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Damn great! That’s it. Helped a lot, thank you so much.
Hello team, When is the update for WP 5.5 available for download? The slider doesn’t work anymore after updating, so now I have placed an image instead. Thanks sofar!
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
with the wordpress 5.5 update, master slider is no longer compatible, from numerous errors 
...... the plugin hasn’t been updated in a long time
Hi,
We’re recommended to stay in WP 5.4.2 and wait until we’re officially announcement the update for WP 5.5.
You can revert back to 5.4.2 with this plugin: https://wordpress.org/plugins/wp-downgrade/.
Also, if you have latest version of our theme, it’s already include the latest version of master slider and they have the compatible issue with WordPress 5.5 so when they release the new update, we will update our theme package soon. Please understanding about it.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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ok many thanks
This has the bones to be a good theme, but seems out of date and lacks a number of features offered by many other providers/themes. A freelancer is required for many changes, which continually adds to the build cost. Definitely hard to say that the theme is worth the higher price tag. And it was disappointing when the solution to some of our change requests, was to upgrade to another theme of theirs, which we politely declined.
We replied your ticket. Please check on it.
Thanks!
Unfortunately your solution was to buy another theme from you. And added expense that we can’t afford, when trying to build a startup business. Again, it’s a little disappointing.
Help !!!! I bought the theme, the settings are not very intuitive, I have the blog blocked. A tutorial for this theme?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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OK thanks
Hi
if you don’t install woocommerce, is the cart symbol automatically deleted?
Yes, that’s correct. It will be appeared only when Woocommerce activated because the cart is for the Woocommerce only.
Thanks, then I can proceed with the purchase
Hi, I have a client who has an old, old version of The Luxury. She wants her site upgraded and has over 30 pages. Rather than recreate the pages in another theme and builder will those pages transfer intact if I buy this theme and update it on the site? Near as I can figure out it’s version 1.02. I’d rather update and maintain the pages than have to recreate them. Can you help?
Hi,
If your client have a license already, you don’t need purchase it again, tell her download the new version in themeforest.net/downloads and update with our document here: https://docs.goodlayers.com/theme-updates/ – https://goodlayers.ticksy.com/article/1893/ , please BACKUP your site before do anything.
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Thank you for your quick reply. She doesn’t have a license. We would have to purchase the theme to update it.
So the question remains: Will the pages transfer or not? That’s all I really need to know. Thanks!
!
Hi,
If you just need update to new version, feel free to purchase and update it. The current page still available at it should.
But in case you want re-create these pages again, I recommend check our new theme come with new page builder version (The Luxury use page builder ver 2 and new theme use page builder ver 3).
Infinite theme: https://themeforest.net/item/infinite-responsive-multipurpose-wordpress-theme/16869357?s_rank=20 .
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Well, okay and thank you! But would v3 of the builder maintain the pages that are already built (v1) or do they have to be rebuilt in the v3??
BTW, v3 does look awesome! I mean really awesome! Holy crap. Some amazing features there…
Thanks!
Unfortunately, you have to set it up again as these version of framework are separately created from scratch.
Thank you. I might buy a theme just to work with that builder of yours. I was truly impressed with it. I wish you sold it separately.
Hi,
Thank you so much for your interest .
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How do we change from dark to light
Hi,
It will need change the color and image so you need import demo data again and choose light version as you wish.
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Hi, is your them compatible with Booking systeme, if so, wich one? please answer me at weareone.clarouche@yahoo.com
Hi,
Unfortunately, this theme don’t compatible with any booking system, thank you for your interest by the way.
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In porfolio filter is some error by splitting words (portfolio category) and also going off the screen. https://www.luxusni-pouzite-hodinky.cz/nabidka-pouzitych-hodinek/ Same problem is also in the homepage. Cut you please navigate me how to fix it ? Thanks
you’ve personally fixed it for me in the past: PRIVATE TICKET #1888181
now the problem has occurred again
Hi,
Try the following css code :
@media screen and (max-width: 480px) {
.portfolio-item-filter a {
display: inline-block;
word-break: break-all;
font-size: 12px;
}
}
Go to Theme option > General > Page Style scroll down and paste the code in Additional Style field
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Hi, is like last time inserting the css code to dditional Style field did not help
Hi,
I’m sure it’s working fine for me, please clear cache/cookie in your site before check it.
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Hi, I did it, I also tried it from a friend who has never been on the web and it’s still not right. screenshot: https://www.luxusni-pouzite-hodinky.cz/wp-content/uploads/2020/05/category_portfolio_error.jpg
on mobil phone it’s ok but on pc it’s bad
Hi,
Could you try add this custom style without specific screen condition like this:
.portfolio-item-filter a {
display: inline-block;
word-break: break-all;
font-size: 12px;
}
Then check your site again.
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Hi, great now is ok, tkanks ! Best Regard!
Hi,
You’re welcome! If you like our theme, please rate for it in: themeforest.net/downloads.
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Hello! I´m Veronica. I have this theme for long time ago and now I´m working on customized the theme. Please, the widget area doesn´t work (inside the appearance). Please, let me know as soon as possible thar it is a temporal problem or not.
Hi,
Please send an email to support.loc@goodlayers.com with purchase code and this link https://themeforest.net/comments/23999451 then we can take a look at it.
Where is the font that I can download/upload that you used in the demo master slider? I have everything done apart from the correct font. I would like to achieve the same effect as on the demo slider. Thanks
Hi,
Please try save the slider again after import and check it.
==== ====================
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
OK, confirmed! it works. Simple action. Thank you.
Have a nice day
Hello! I have a problem with the template
When I add any of the “Content/Post Type Item” options, they all work fine, except for the “content” option, which when I edit it to add content, then I can’t close it or save the changes and it forces me to rewrite the page, so I lose that content.
What could be the problem?
Thank you
Hi,
Please make sure you have use our theme last version. You can followw our document to update it: https://goodlayers.ticksy.com/article/1893/ .
Was the last update today? Because my website doesn’t show that update
Hi,
Yes, it’s updated yesterday but very small point.
You can check from the changelog in the bottom item page.
I’m using 1.09, is that the current version?
The current one is 1.2.4
I am not getting updates to the template, if I get updates to other templates (Twenty Thirteen, Twenty Twelve…) but not to your template, what could be the problem?
Thank you!
Hello again, I just updated the template, I tried disabling and enabling the plugins, and I confirmed that the php version is current (in this case 7.0) but I still have the same problem that I can’t use the content module.
Do you know what could be the problem?
Hi,
Please provide wp-login and website address with this link: https://themeforest.net/comments/23711462 to my email: support.loc@goodlayers.com so we can check it together. Also, please add some information about your problem and few screenshots so I can understand it better.
Okk!
email sent
Hi! Is the theme compatibe whit Wordpress 5.3.X?
Yes but make sure you run the latest version of the theme.
https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)Hi,
Thank you so much for your reported, we will take a look on it and update it soon.
Ok, because I really want to buy this theme, but only this menu is confusing.
Hi,
I’ve reported it to our developer and they will update it soon. Thank you again for your reported and have a nice day!
Hi there,
We’ve fixed on the demo site already so you can check. We will also push this to next update very soon
