23208 comments found.
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Hello, @hasim751,
Can you please contact us via our support system with your site WP Admin Login details and product purchase code PDF file so that we will check it for you on your site.
Regards, P-THEMES.
Hey! I would like to move product’s additional information to product meta – is it possible? http://prntscr.com/rtki47
Hello, @ocm-24,
No, Sorry to say that but this is not possible, The Additional Information Tab is the defaut Tab of WooCommerce and It is coming from WooCommerce, you can change its Title, you can re-order it, you can remove it as well but you can not change it’s position from Tabs to Meta, This requires Customization.
Regards, P-THEMES.
( especially at the level of the header and the sticky menu )
after clearing the cache of my server and my site and deactivating plugins, I could not find a solution
but strangely , when I delete the wp-content/uploads/porto_styles folder, everything is fine, except that the mini cart icon does not appear. https://drive.google.com/open?id=19_CyjY5eUOX7PxRehs07reg6k1QLpXVswhen I make a modification in porto setting and I save the modifications, it still sends me the first image with errors of style issues
please, how can i fix it.
Hello, @lbulibrairie,
Yes this is because of any one reason listed in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And Regarding MiniCart, Icon, please make sure that you are using the very latest version of the Theme and Plugins, If not then update it and check back after removing the cache, and if yes then we have to debug your site and for that, you have to contact us via our support system with your site WP-Admin Login details but after extending your support extension because your 6 months of support period is expired from 05/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can we use WC Shopify plugin in your theme to import products in wordpress from shopify store?although your shopify version avl, but I am talking about wordpress
Hello, @mshahidkhan403,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the particular plugin with the Theme for the particular purpose. If that plugin built by following the proper WordPress guidelines then it must have to work normally with any Theme. otherwise, you can try with any third party plugin.
Regards, P-THEMES.
since my support has expired does that mean I can’t change the domain for the theme use now?
Hello, @wpbubba,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
I can’t even log in I don’t remember my login information 
and the former site the license was on is no longer alive or hosted i’m in a losing situation it looks like
Can you please inform me if my license can be reset from the former site I have no access to since it was deleted or not ? Thank you and I sent an email also with the details
Hello, @wpbubba,
I am sorry for the inconviniance, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much I appreciate this allot.
There are too many english words and phares (for example in cart page). How can we translate them? I tried to translate them by loco translate but couldn’t find it. see here: https://prnt.sc/rt1m0w
Hello, @webpy,
Please completly delete your current translation and then follow the steps as described below:
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/09/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @CustomDigitalME,
I am not be able to watch your provided screenshots, Can you please upload the screenshots here: https://postimages.org/
and write here back.
Regards, P-THEMES.
Hello, @CustomDigitalME,
Yes, The default option for changing the Call to Action Button color is not working, You have to use Button: Porto Options and set the skin from there as showing in this screenshot: https://postimg.cc/68KvG0QN
and then go to Porto >> Theme Options >> Skin and set the particular selected Skin color from there as showing in this screenshot: https://postimg.cc/mtKGdXH0
It will work for you: https://postimg.cc/kVf1HGHB
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Could you please reset my purchase code?
Hello, @yunusemre0,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
great services, thanks
Is the theme update automatic? If it is automatic; I make some changes to the themes. I do not use child themes. So is there an option for manually updating the theme?
Hello, @lilbilisim,
The Theme will not auto update, You can manually update it using the article given below:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
support at astonishing speed 
thank you so much
does it support the Arabic language? any example to see in arabic?
Hello, @kamol85,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully RTL ready and support the Arabic language as well, Here is one of our Customer site not Arabic but Persian:
https://aksaya.ir/
You can check all the Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Thank you for your prompt reply, I want to create a cosmetic shop in Arabic and English what I need? Porto and what? can I get your full support and you can use my site as an example?
Hello, @kamol85,
If you only want to translate and use your site in single language then you can use Loco Translate plugin as showing in the video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=42s
And if you want to use your site in Multi languages then you have to use WPML or Polylang plugin for it.
Regards, P-THEMES.
Great I shall use just arabic languge.
can I test the them before buy it to see the arabic translate?
Hello, @kamol85,
Sorry to say that but you can not use the Theme before purchasing it.
Regards, P-THEMES.
Hello,
How can i change the of CALL US NOW +123 5678 890 theme Architecture & Interior Design – i couldn’t find anywhere. https://www.portotheme.com/wordpress/porto/architecture/ Thank youHello, @tranducquan,
That is set under Header Builder, you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and https://postimg.cc/7fWjLQfm
Regards, P-THEMES.
Hello, Is Porto 5.2.2 fully compatible with Wordpress 5.4 ? Can I update wordpress right now ? Thank you.
Hello, @Moun18,
Yes, The latest Porto WordPress version 5.2.2 is fully compaitable with the latest version of the WordPress 5.4, you can update it.
Regards, P-THEMES.
Hi, I look for a e-commerce theme with options. For example:
1. Choose a T-shirt and click next. 2. Select a specific motive (printing) that you want printed on it. 3. Preview and confirm – then pay…
Can this theme work like this or do you know any that do
Hello, @Mrnicoo,
Sorry to say that but this is not the default functionality of the Theme and WooCommerce, you have to use any third party plugin for it as per your requirements OR Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Thanks for your understand.
How to remove categories which dont have active products from menu temporarily until those products are added?
For instance, If we dont have Apple iphone in stock, Apple Iphone category should not show until it is back in stock.
Hello, @gmanz73,
If that Category in Main Menu then you have to remove it manually from Appearance >> Menu as per your requirements.
&
If that Category in Sidebar Category Widget then you have to use Custom CSS and triger the particular Category ID for removing it.
No any other possible option, As this is the default functionality of the Theme and WooCommerce, so you have to Customize the Theme and WooCommerce Core files for it as per your requirements.
Regards, P-THEMES.
Greetings, We would like to ask if there is an option that enables product tags to be included in search results. We tried using plugins that do this, but they either break the search bars style or they break search result URLs.
Or if you can provide the customisation service for enabling this feature.
Hello, @stefanos78,
First of all, thanks for showing your interest in Porto WordPress.
No need to use any third-party plugin and nor it requires Customization, But Porto have Searched by Tags option by default: https://postimg.cc/3yFKFwkq
Please watch this video how it works:
https://www.youtube.com/watch?v=djMOuadv570&t=120s
Regards, P-THEMES.
Hello,
Thank you for the info, it was to the point but we shown it to the client (we are managing a website for a client with your theme) and they would want product tags to work with normal searches as well. Not only to be shown in live search results but be included in search page results that is.
We managed to include SKUs with “Search By Product SKU – for Woocommerce” plugin in search results. But we cant find a plugin for product tags to work as well, without causing other problems.
Is this something you can enable in the clients eshop with customisation? Let me know if you require more info.
Hello, @stefanos78,
Yes, you are right, Search by Product Tags only work in Live search not as Normal search, So obeviously if you want that functionality to work as Normal search then it requires Customization and for that you have to contact our Customization team for paid Customization services they will let you know all about Customization.
And Sorry to say that but we have not tested any of the third party plugin for this reason with the Theme yet so we are unable to suggest you on it, you can try with any third party plugin.
Regards, P-THEMES.
Thank you for the information, I will ask via the customisation email.
Most Welcome!!!
Yes Sure you can
When I add variable products to checkout, there is no information of the chosen variants in the order overview – how can I change this?
Hello, @Mosqk,
Sorry to say that but yes you are right, There is no such Option in the Theme for showing selected variations of the variable products on checkout page, this is the default functionality of the Theme, for now this requires Customization, Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Thank you for the fast answer. I just wanted to add that this feature would be extremely valuable for a number of ecoomerce porto users, as the checkout for customers is used to check their order again in the overview and this has been proven to lead to more conversions. Unfortunately, this advantage is not given if no product variation is displayed. Furthermore, there could be legal problems if a user of an order places products that are not clearly listed. It would be great if this development team could take care of this problem
Hello, @Mosqk,
I can understand and really appriatire your suggestion, As I told you that While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
password remember me Login
I want it to be in sequential form. On mobile and desktop
Hello, @lilbilisim,
Sorry to say that but this is coming from WooCommerce and the default functionality of the WooCommerce and there is no such option in the Theme or WooCommerce plugin setting to change the sequential form, This requires Customization.
Regards, P-THEMES.
We write on e-mail service@portotheme.com but it’s seems that mail does not exist. We have specific pre-sale questions, where can we mailed them? Thank you.
Hello, @Lavranja,
First of all, thanks for showing your interest in Porto WordPress.
You can simply ask a pre-sale question here or via our email: newsmartwave@gmail.com
Regards, P-THEMES.
Great, thank you.
We send it. Looking forward for response
Hello, @Lavranja,
We have replied your email, please check your email now and reply to your email accordingly.
Regards, P-THEMES.
Hi I think there is a problem with your theme. I setup your theme and one of your demos. But when I try to edit a product page (https://prnt.sc/rs28ds) but I see many codes in product edit page. (https://prnt.sc/rs2jz2). I downloaded last version of theme on April 1, 2020. WPBakery Builder looks update. What is problem with your theme? What is solution?
Hello, @Argelabs,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
We are seriously considering purchasing this theme, but wish to verify the following:
Do we get the theme source code after we purchase? Is it possible to customize the fonts, and install any one we want?
Thank you.
Hello, @svrsmiley,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you will find all the Core files of the Theme after purchsing it under Theme Package.
2.Yes, you can simply/easily change the Font as per your requirements and upload your own Font Zip files as well.
Regards, P-THEMES.
