28306 comments found.
hello. I would like to hide the sort product drop-down on the shop and shop category page. Is this possible? thanks in advance for your answer.
Hi,
Please try to use the snippet below.
add_action('template_redirect', function() {
remove_action( 'flatsome_category_title_alt', 'woocommerce_result_count', 20);
remove_action( 'flatsome_category_title_alt', 'woocommerce_catalog_ordering', 30);
});
thank you so much. It worked like a charme 
Is it maybe possible to get discount because of corona? Solo enterpreneuers have now not so much time… It would be great, thanks you!
Hi,
There is no discount plan for now.
My Flatsome child theme is version 3.0 but flatsome theme is 3.11. Do i need to update the child theme? If yes, how?
Hi,
No, you don’t need to update the child theme.
Where to edit the Woocommerce cart notice “No products in the cart” and is there a recommended plugin that allows us to change any label?
Hi,
You can change all strings via Loco Translate plugin.
I want to report a little bug in the header while using polylang menu switcher. I’ve set it up to show only the flags but the theme seems to be forcing the dropdown mode for the first item so it shows the name, the second language shows the flag only as intended, see this cap: https://imgur.com/a/JQUB0ov
The bug is reproducible both adding it from the theme’s header builder and as an element on the top bar menu. I thought it was a polylang bug but adding the lang switcher in a widget area works fine.
Hi,
We got your bug report and forwarded to our developers to check.
Thanks, also, the footer menu might show fine but the lazy load seems to be messing the order of the flags, so while the html is ok the link shows the wrong image. https://imgur.com/a/cUDzuwu
Hi. Does a fix for this is included in the latest release 3.11.1? I don’t think I see it in the changelog. I haven’t had the time to debug properly but my guess is this is related to the fact the the custom flags are uploaded not using the media manager or polylang settings, but directly to a custom folder: /wp-content/polylang/
Hello. In social media settings, you missed add Google My Business link. When do you plan to complete it?
Hi,
I’ve forwarded your request to our Developer Team.
is there any way to change the product list from the date I post it OR with product ID? where to change the products ID? I want to change the products orders on product page.
Hi,
You can change the default product order from Flatsome>Theme Options>Woocommerce>Product Catalog -> Default Product Sorting. Also can add new options among the others with a 3rd party plugin.
Hello If i bought the code will you give me the demo version ?
Hi,
You’ll be able to import the demo content via Setup Wizard after purchasing Flatsome.
Hi,
how can i contact you in private ?
You can send your pre-sale questions by submitting a support ticket here.
i have issue with header display on Safari , its working fine on safari mobile : iphone but display broken on Safari ( macbook bro ) i have latest version of theme, wordpress and ios , works fine on chrome and samsung browser .any advice
website www.vastry.io
Hi,
Can you submit a support ticket here?
Done , Thanks
does it support the Arabic language? any example to see?
Hi,
Yes, you can check our Showcase from here.
there is a them with a photo of T-shirt with Arabic words did you mean this? I need shop in Arabic, is there a translate file in your them to translate it in arabic ? do you have a live example to your them in arabic? any cliant?
sorry i get it.
Hi, is there any known issue with WordPress 5.4?
Hi,
We haven’t got any compatibility problem report from our users yet.
Thank you!
Is there a back to button feature for product pages to return the user back to the store page?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I look for a e-commerce theme with options. For example:
1. Choose a T-shirt and click next. 2. Select a specific motive (printing) that you want printed on it. 3. Preview and confirm – then pay…
Can this theme work like this or do you know any that do
Hi,
You’ll need a 3rd party product design plugin. Please join our official Facebook Community and get the opinions of our users already using that feature.
Hi, ok I did… what plugin do I need? Just so I can check it out
The latest version of your theme 3.11 has a php error. You are missing a function definition (Kirki_Controls). Please fix. Error copied below.
An error of type E_ERROR was caused in line 50 of the file */html/wp-content/themes/flatsome/inc/admin/kirki/kirki.php. Error message: Uncaught Error: Class ‘Kirki_Controls’ not found in */html/wp-content/themes/flatsome/inc/admin/kirki/kirki.php:50 Stack trace: #0 */html/wp-content/themes/flatsome/inc/admin/admin-init.php(33): require_once() #1 */html/wp-content/themes/flatsome/inc/init.php(188): require(’/chroot/home/os…’) #2 */html/wp-content/themes/flatsome/functions.php(
: require(’/chroot/home/os…’) #3 */html/wp-settings.php(497): include(’/chroot/home/os…’) #4 */html/wp-config.php(24): require_once(’/chroot/home/os…’) #5 */html/wp-load.php(37): require_once(’/chroot/home/os…’) #6 **/html/wp-admin/admin-ajax.php(22): require_once(’/chroot/home/os…’) #7 {main} thrown
Hi,
Please reupload the theme files over FTP as guided here.
I’ve sent 2 emails through your support and you didn’t answer, so here is my question:
Hi. I have a problem with the image sizes and i want to understand the reason.
If you go to https://albanyshoes.com/ you can see product carousels.
If you load the homepage in desktop, you right click on a product image and save it to your computer, you will see the thumbnail size is 247×247 px.
BUT if you use the inspector view, and use a mobile size screen, and right click and save the image, it will save the 510×510 px thumbnail size.
WHY is this happening? It you measure the responsive size that the user is watching, depending on the mobile phone, its between 130 and 180 px. So flatsome should load the 247px thumbnail size instead of the 510px one.
Why does it load a bigger thumbnail size in mobile?
Thanks.
Hi,
I see there is only one ticket (#104716) submitted from this account and it was answered 3 days ago. Can you submit your tickets from here again?
I am unable to use Text Editor. Its graying out. Check the screenshot:- https://gyazo.com/2bbedef2f0a78026892a82b32bb0979e
Hi,
Can you submit a support ticket here?
My support has expired and they are asking me to renew it. But its a small issue within the theme itself. Why should I have to renew the support for this? The issue is in theme.
Hello! Portfolio masonry is not working. Result is exatly same as row. Same featured image height on both, not masonry look.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
Is there a feature to AUTOPOST Products to Facebook?
I mean to automatically post Products to Facebook on product creation/update.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
Issue after upgrade to 3.11 (from 3.10.4).
Section does not full the 100% of the page witdh. I found the code which seems to be the cause,take look at this capturea (version 3.11): https://monosnap.com/file/IZmfeAeYcI0PU9xTg08s9cSFf5nChM
That code is not present in version 3.10.4, take a look: https://monosnap.com/file/DIaVqYV0eSJ5M2xuHwP1jA2O3Ov3JN
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I would like to insert a different banner or slide for each product. How can I do?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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