473 comments found.
Hi there, I have used you theme a lot of times and I am trying to use it for a demo at the moment – I am having a lot of issues with it. Is this due to an update or are there new issues that are happening. Normally is goes very smooth for me. Mike
Hi Mike,
We are not aware of any issues with the theme. First make sure you have installed, activated and updated all plugins. Also, if you use the child theme make sure to update it as well.
If you still experience any issues can you send us a message through the contact form on our profile page and explain further what issues you run into, our support will take a closer look at it.
Thank you.
For the mo I have to renew support, thought I would not have an issue. Can PHP be a problem. I might go to a new clean set up I think, but will leave till start next week.
Bugs will always be fixed without having to renew support. If you want us to take a closer look at this just send a message through the contact form on our ThemeForest profile page and we’re happy to help.
If you want to try the theme on a clean WP install I definitely recommend that.
sent a message to that contact form just now
following the update there is a lot of css bug including one at the logo when we narrow the window the logo comes out of the white background
Hi there,
I need some more information to find out what is causing the issue. Can you tell me which header layout you’re using?
the default menu is bug and mobile css, the home slider and header images in the pages
I understood you had to update the function.php file in the child theme
Hi there,
The last child theme update was to meet Envato’s new WordPress theme requirements. We always try not to make changes to the child theme but sometimes it is inevitable.
I’m glad to see the issue is fixed 
The demo files are missing. how can i get them?
Hi there,
I have answered your ticket on our support desk.
I had a developer build a website for me years and ago and just bought this theme so I could update my theme. Once I did, when I click the delivery button I either get a error message or the page shows up but without any of the products. How can I get my store back online again
Hi there,
Please refer this to our support desk at https://qreativethemes.ticksy.com/ with a link to your website and our support will be happy to help you.
Thank you.
Hi, how can i copy a page ?
Hi there,
You can copy a page by following these steps:
1. Create a new page (for SiteOrigin Page Builder mode)
2. Click the “Layouts” button at the top of the page builder
3. Inside the modal click the “Clone: Pages” tab
4. Click on the page thumbnail that you want to copy
5. Click the blue button in the bottom right corner and choose “Replace current”
Another option is to install the Duplicate Page plugin and a “duplicate” link will be available under the page title in the Pages tab
Hi,
thank you
Best reguard R.Carfagno
You’re welcome!
Hi,
its possible to modify the header title “Gallery” (in my gallery pages) and its possible to have a sidebar. I can modifiy pabe subtitle but not the title himself, my site is in french i need “Galerie”
R.C
Hi there,
You can change this title via Appearance -> Customize -> Theme Options -> Single Gallery -> Gallery page title
If you have any support related questions please refer them to our support desk at https://qreativethemes.ticksy.com/ and our support will be happy to help you
Thank you.
hi,
creating a new page give me a 404 error.
Best Reguard R.Carfagno
Hi there,
Please refer this to our support desk at https://qreativethemes.ticksy.com/ with a login to the website and our support will be happy to help you.
Thank you
I noticed the Advanced Custom Fields Pro plugin that came bundled with your theme has not been tested with the latest version of Wordpress yet. We have been experiencing some issues that could be related to this. Is it safe for us to update from 5.8.6 to 5.8.7?
Hi there,
Yes, you can update the Advanced Custom Fields PRO plugin to the latest version. Our theme demo is also running the latest version.
Thanks. I just tried to update it but received the following message: “An error occurred while updating Advanced Custom Fields Pro: Update package not available.”
Does this mean we need to renew our support license in order for us to update the plugin?
The plugin can be updated by deactivating and deleting the current ACF PRO plugin from your WordPress installation. Then you can install the latest version via Appearance -> Install Plugins
Great! Thank you very much. That worked.
You’re welcome
What is the page builder used for this? Will something like Elementor of Brizy work?
Hi there,
Thank you for your interest in “The Landscaper” theme.
By default the theme is using the SiteOrigin Page Builder. The Elementor page builder is also compatible, only not for the demo importer.
If you have any other questions feel free to ask.
I can no longer see my featured image of my essential grid in my gallery. The box for each gallery remians blank (white) !
https://jppaco.com/Hi there,
Can you try to update the Advanced Custom Fields PRO plugin to the latest version? You can do this by deactivating and deleting the current installed version and then re-install the plugin through Appearance -> Install Plugins.
If that doesn’t work could you send us an email through the contact form on our profile page with a login to the website?
Thank you
Still not working. I sent you a message via contact form. Thanks for the help.
Support provided me with awesome help and the problem was a third party plugin that I figured out how to properly configure.
I’m glad we could help
- Please navigate to the plugin folder on your server and delete the Advanced Custom Fields folder (path to folder: wordpress/wp-content/plugins/).
- Update the theme to the latest version. - After updating the theme install the Advanced Custom Fields PRO plugin via Appearance > Install Plugins.
I did what you suggested! And now my home slider is gone!!!! After installing plugin again ( Advanced Custom Fields from Elliot Condon) nothing appears!!
I want back my home slider as soon as possible!
All this mess began as I updated the theme. Means, every update are hours of work for me?
Hi there,
Can you send us an email through the contact form on our profile page with a login to the website? We will take a closer look to find out what’s going on.
Thank you.
What is the suggested Woocommerce Product Image size for this theme?
Hi there,
The recommend image size for WooCommerce products is 500×540 pixels.
Can you please publish
the fact that
user have to install The Landscaper Toolkit to get back their site. If you don’t install this, the whole site is gone.
Hi there,
This is the result of the new WordPress theme requirements from Envato. When you update the theme from version 1.6.1 or below to the latest theme version there will be a notice about this plugin at the top of the admin area: https://cl.ly/7e3f90bd90fd.
Although I fully understand your feeling there is, unfortunately, no way for us to communicate this to our customers through the update process of ThemeForest.
If you have any other questions please let me know.
Hi Barry, I need to remove white spaces from my web page. Can you show me how to do this? Thanks, David
Hi David,
I have answered your question on our support desk
Hi there,
Thank you for your message.
The Download Manager plugin loads their own Bootstrap JavaScript file on the website which caused a conflict with the theme one.
Under Downloads -> Settings -> User Interface you can switch to version 3.0 and/or check the checkbox to disable the Bootstrap JS.
That will fix the issue.
When I click on a picture in the gallery, the picture is enlarged, but there are no arrows (buttons) to move to the next picture right and left. only the off button comes out. How can I fix.
Hi there,
Please refer your question to our support desk at https://qreativethemes.ticksy.com, and our support will be happy to help you.
Thank you.
I bought the theme from a friend who bought it from you, so I don’t have a purche code.
The account that purchased the theme get the license and purchase code and has access to the support desk and theme updates.
If you don’t purchased the theme directly from ThemeForest you need to ask the purchase code from your friend, or your friend need to seek out for support.
I’m sorry but this is the policy of this marketplace.
Some Widgets are not saving at ALL! We have updated an old site from 1.1.1 to 1.8.0 and now to 1.8.3. Some widgets like QT-Brochure are not saving. We have tried deactivating all but the required plugins and no change. Has anyone encountered the same problem and maybe has found a solution?
can be closed. the Landscaper Toolkit did not update and needed a manual Update like ACF Pro.
Hi there,
The issue was, indeed, caused by an older version of “The Landscaper Toolkit” plugin. If this plugin (and ACF PRO) plugin do not update it need to be done manually because they’re bundled with the theme and not publicly available.
I’m glad to hear the issue is fixed
hello dream team, I bought slider revolution to insert it on the template to display a youtube video, after selecting the “alternative Alternative Slider front” the meta box is displayed above the page creation grid, I add the Id of the slider but nothing is displayed, did I miss something thanks for your help.
my website: http://asset-voyagesdaffaires.com
Hi there,
Please refer this to our support desk at http://qreativethemes.ticksy.com/ and our support will be happy to help you. We only provide support through our support desk.
Thank you.
Hello,
My support expired but have a question hopefully you have an answer for so I can resolve the issue.
When trying to update ACF Pro, I get an error, “Update package not available.” Current version I have running is 5.8.0 and the recent version is 5.8.7. AFC Pro was also updated with the theme back in November but it’s not updating via required packages. The theme itself is up to date, the Landscaper Toolkit and so is Wordpress.
Any solutions that you might know of that can help me with this situation?
Hi there,
Can you try to delete the current ACF PRO plugin form your WordPress installation and re-install the latest version via Appearance -> Install Plugins.
Hello,
That worked. Sorry for the bother for something so simple. Anyway, thanks!
You’re welcome I’m glad to hear that worked.
Hey guys,
I’m trying to add the shortcode [wpml_language_selector_widget] within the theme options > Bottom footer middle text.
But the shortcode is not rendering. Can you please tell me how to fix this?
Best,
Jhon
Hi Jhon,
By default the bottom footer textarea’s only allows plain text and HTML, shortcodes are not rendered in these fields.
Can you send us a message through the contact form on our profile page, we can send you the updated footer template file for this.
Thank you.
where i can find this The Landscaper Toolkit plugin?
Hi there,
This plugin is a bundled plugin with the theme that can be installed and activated via Appearance -> Install Plugins.
awesome, thanks!
You’re welcome!
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