191 comments found.
Hello! I opened a ticket a few days ago but I have not yet received a reply, I need to solve the problem. Thanks
Hello! What is your ticket ID?
31891
I’ve downloaded your theme to a website and my client did not renew their hosting subscription, so the theme and site was deleted. Now that we’ve renew the subscription, I’ve tried to reload your theme and I’m being told that it’s already activated. Is there a way you can refresh my purchase or approve my theme download to www.liaslaw.com which is where the original theme was downloaded. Can you please get back to me as soon as possible, for my client is eager to get set back up.
thanks
Hello! Please submit a support ticket and our team will assist you
My support has expired, is there anyway you can just activate my purchase code. Im using the theme on the same site
Please submit a support ticket
Hi, i would like to ask if i import the demo of the theme wizelaw can i install plugin “booknetic WP booking and schedule system” after this or any other booking calendar? I don’t see any map in demo preview, can i add if i choose demo imported already?The shop in demo can be connected to implemented VPOS module?Can I integrate payments with bank Virtual POS with already installed shop in demo?Thank you.
Hello! Our shop is based on Woocommerce plugin, so if the above mentioned plugins are compatible with Woocommerce then you will be able to use them.
Hi, When i’m trying to activate the purchased theme some error message is poping. It’s says:
Error: INSERT INTO MyCustomers (Status_active, Product, Product_id, Buyer, License, Created_at, Support_until, Code, Site, Version) VALUES ( ‘0’, ‘WizeLaw+-+Law%2C+Lawyer+and+Attorney’, ’..........’, ’................’, ‘Regular License’, ‘2020-03-17T01:53:55+11:00’, ‘2020-09-15T15:53:55+10:00’, ’..............................................................’, ’ ...................’, ‘1.4.3’). You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ’s test site’, ‘1.4.3’)’ at line 11.
The dots are placed by me because of the confidential information.
What to do?
Hello! Please submit a support ticket with your site credentials and our team will check it
Im trying to register this theme to my domain and im getting a message saying I already activated the theme, which is not true. Can you help me activate this them to my domain name or tell me where you show it being activated
Hello! If you get that message it is 100% true. Please submit a support ticket and our team will assist you
How to disable just only Rev Slider from home page, anyone please?
Hi there! Please submit a support ticket and our team will assist you.
Hi, Today in the morning when I tried to activate a template (WizeLaw) in a new project I came up a message in which it indicates that the Item Purchase Code has already been used but I don’t think this is right. I sent an email to Envato in order to get some support but they are really busy and their automatic response announces up to 7 days for an answer. Could you help me with this issue? When was this theme activated or in which domain is running? I was surprised to see that the theme purchase code was activated and I would like to get out of doubt. Thanks in advance, INA
Hi there! 1. You can’t use one license for more than one project. It’s forbidden. 2. To see where your current license is used, please submit a support ticket and our team will assist you.
Hi, thanks for your quick response. The problem is that I sent an email to support@gt3.zendesk.com and their response was: “Your support package expired on September 5, 2017. To get further assistance you have to renew it in your account on Themeforest.” I think this is not a regular issue to solve from the support center, I think it should be treated form administration cahnnel for example, but being asked to pay for a response… I see it quite stingy, don’t you? Thanks again
Please read this https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support What is your support ticket ID?
Perfect, I understand, but I repeat, my issue is not related with a regular support question (at least this is my point of view) it is related with the activation which is the core of the business here. If it doesn’t work I can’t use the theme and what I want to know is where is my license running currently cause I am not conscious about it. Thanks again
Our team has responded to your ticket. Please provide more info about your website where you had our theme installed previously. Please also note that you can’t use the theme for more than one project
Hi, the problem is that I have not use this theme before so I don’t know why it doesn’t work my Item’s Purchase Code. I suppose there must be a way to determine where this Item Purchase Code is activated, Envato should know it.
Please keep conversation with our support team via a ticket system
Thanks for your time, See you
Hi there, don’t know if you noticed this and I don’t know, since which update I have this bug, but if I edit a page, I don’t see any opportunity to choose a site title picture in “site title options”. The field is there, but there is no button. I noticed this, after I changed a pages content ( https://dogan.legal/kanzlei/ ) and saved the page. now you will see, that the site title (“Kanzlei”) dont have a picture, but it had…
Hello! Please submit a support ticket and our team will check it
Hi there, it seems that there is more broken than I thought. The visual editor and wp page also dont appear on the “page edit” page… I dont have bought support. Will think about it. Thanks..
To get assistance you have to submit a support ticket
Hi there, I Purchased a license for this theme a couple of years ago.
I originally used the theme for a website which is no longer operational and would like to re-use the license key but I do not seem to be able to add the license key – the domain I would like to use it on is www.landalagel.com
Please can you reset and advise how I can add the license details?
I can provide the license key detail on request
Hello! Please submit a support ticket and our team will check it !
Hi, main menu language selector dropdown for WPML not working, list of languages not showing at all. https://bit.ly/2Nk16qf
Hi there! If you are looking for support please submit your inquiry via this form https://gt3.zendesk.com/hc/en-us/requests/new
Thank you, got the answer
Glad to hear it. Thanks.
Can you please provide the changelog? I cannot see it in “Theme Options”.
Hi there! Here you go https://gt3accounts.com/update/themes/wizelaw/changelog.txt
Cannot change main logo file (just sticky), also logo height setting not changing. Did not installed any side plugins yet, tried to clean cache. Nothing. Version 1.4.2. Bought by the client.
Hello! TF stats shows that you haven’t purchased this item
Hi, I have activation key from client
To get assistance please send your request via this form https://gt3.zendesk.com/hc/en-us/requests/new
I’m referring a “events” on the dashboard of wordporess, when i add “post grid” module with data source Ai1ec_event on my page , I can’t show the date of the event in hover
please check and scroll down on “coming event” : https://www.moellerip.com
Have you already purchased this item? If yes, please submit all your support inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new
Hi, I bought the ID back because it expired, but no one answers me in the ticket I opened!
Hello! What is your ticket ID?
27076
This ticket was answered in a timely manner.
Hi, with post grid events, how can I see the date of the event in hover and not the date when it was published? thank you
Hi there! Are you referring to the blog post?
Hi there, after I updated today the revolution slider, my homepage broke up. It looks horrible and dont know, how to fix. best regards
Hi there! Please submit your site credentials via this form and our team will check it https://gt3.zendesk.com/hc/en-us/requests/new
Hi, thanks for your answer. I just sent you the credentials via that form. It would be nice, if you could help me fast. The other pages seem to be ok. Just the homepage completely broke up. best regards
Yes, our team will get back to you shortly.
Thanks! But I just bnoticed, that it was a browser caching issue. Dont know why, but after deleting my browser cache, the site looks great again.
thank you for fast reply! This is why i bought you theme three times. 
Glad to hearing that If you have a minute , please rate our theme. Enjoy you day!!!
Hello, I would like to change the variable “Learn More ->” on the practice page : https://gerbiavocats.com/droit-medical-dommage-corporel-nice/
I don’t want to translate it via pot file.
Can you please send me the exact path where I can change the variable?
After that, I’ll put 5 stars to your theme as I had a great time building it.
Many thanks
Best
Hi there! Here you go: wp-content/plugins/gt3-wize-law-core/includes/post-types/practice/shortcodes/practice.php:463
Thank you for the prompt answer but I changed it and it doesn’t change anything. Cf : https://framapic.org/Eke5wFRgdvCp/WIr85oz0BjWk.jpg I cleared my cache but no changes… Do you understand why ? Many thanks
We’ve made a test text change https://prnt.sc/o0ammh and here is the result https://prnt.sc/o0amqq It works properly.
Hello, every time I try to activate contact form 7, my entire site turns blank. My website is jzlegal.com if you look toward the bottom of the page you will see only the shortcode to the form, it must stay deactivated in order for the site to work. Any solutions?? All plugins and themes are updated to the most recent.
Hi there! It looks like that plugin is not compatible with your server conf. Please enable debug mode in your WordPress to see the errors or contact your hosting provider.
Hi, I don’t want GT3 Team pictures color to be black and white. How to make my team listing pictures color?
Hi there! To get assistance, please submit all your support inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new
I was asking for little fix, but I couldn’t find any solution from you guys. My client can’t wait like this. Why you guys made image on the theme grey scale by default and didn’t give any option to switch grey scale to normal.
We have a solution that why we asked you to submit a support ticket
Hi! I need to update WPBAKERY, my question is: has the core of the plugin been customized or can I quietly update? thanks
Hi there! The new version of the page builder will be included in the next theme update.
How to see if I have the last version of the theme or how to update the theme?
You should get a notification in your WP dashboard.
I don’t have any update notification for the theme, but I have the notification for WP BAKERY. So I can’t update the plugin?
TF stats shows that you did not purchase this item.
because I am managing the site of a customer who, however, cannot be given the data by the webmaster who created the site for him, he was only able to give me the purchase id
We provide support only to the end customers.
I’m sorry, but need that your information. this is your theme, so please tell me if you plugin is customizated. Tell me how to do for update the theme. This is your theme your responsability for a customer’s happiness! thanks!
We do not understand what you mean “ your plugin is customized “
Have you customized the core of the page builder? Can I update the wpbakery witout lose anything?
We do not make any changes to the plugin core
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