155 comments found.
We are getting the following error when try to access the backend:
Sorry, you are not allowed to access this page.
It starts working once we disable the theme. It’s an urgent issue and need solution asap.
Hi,
Sorry, we don’t understand. You can contact us and provide detail. Thanks !
II have a problem with my theme. When loading any page starts a white overlay on the page, how do I remove it?
And on the single page of the product the modal images does not work.
my site> nutrifay.com.br
Hi,
You can contact us. Our team will check and help you
i got the theme from Envato Elements, i have a question it my be stupid but is killing my head, i can’t make apear the main menu, it apear wen i scroll but not in the top of the page.
Hi,
You can contact us. Our team will check and help you
Thanks so much
I need to add upsell woocommerce but this not work please helpme
Hi,
You contact us. Our team will check and help you
I can’t figure out how to change the logo and footer – I see no documentation on it and it is not an option in the theme or page options
Hi, You can change logo in header template: http://prntscr.com/sycqvu http://prntscr.com/sycqk5 And change footer template: http://prntscr.com/sycr8t Kind Regards, RT Team
Hi..
Could you, please, confirm to me the technical support e-mail adress?
I wrote two days ago and I don’t have any answer.
Thank you.
Hi,
We have fixed issue for you. You can check your email again. Thanks !
Thansk for your help !
is this theme RTL ?
It doesn’t support RTL
Hello,
We tried importing the demo data multiple times but there is always an issue also when we tried to edit elements using jscomposer all elements are not editable. Also demo partial demo data imported doesn’t show any content as shows on your demo site. I think there is an issue with theme with wp 5.4 or wocommerce 4.2
Hello,
You contact us. Our team will help you. You don’t worry.
hey we did send you an email awaiting update for this.
You can check your email. thanks !
Hi, Please I have problem with this theme. when I navigate in the admin part I get error message : 503 Service Unavailable – The server is temporarily busy, try again later!.
Please how can I solve this problem?
Thank you
Hi,
You contact us and provide detail. Our team will help you
Hello how can i switch off preloader animation?
Hi,
You can contact us via client contact form and provide detail. Our team will help you
Hello, I purchased Organica theme, i installed woocommerce and and wpml but the language, currency switcher and mini cart settings are not working, it stills always grey when i open the settings of the component in visual composer and it’s not showing up in the frontend Can you help please? Thanks
Hello,
You contact us and provide detail. Our team will help you.Thanks !
I did, thank you. i want just to give the solution to other customers, you must purchase WPML WOOCOMMERCE Multilanguage addon which will include the purchase of other 2 woocommerce addons too (they will be required when you install WPML WOOCOMMERCE Multilanguage addon. and they you create customize language and currency switchers via these addons.
Please, you contact us. Thanks !
Hello i have problem con image variation this not change after select diferente size. Mi site is www.orquidea.com.ec please help me
Hi,
You can contact us. Our team will help you
Hi, we have organica theme. We wanted to translate into Turkish, but what we did was not working. Can you help us, please …
Hi,
You can install language plugin for translate language. If you need help you can contact us. Our team will help you
Hi Support team,
I got errors after installed the theme as below;
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in D:\xampp\htdocs\99mkorganica\wp-content\plugins\essential-grid\includes\item-skin.class.php on line 1041
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in D:\xampp\htdocs\99mkorganica\wp-content\plugins\revslider\includes\operations.class.php on line 2758
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in D:\xampp\htdocs\99mkorganica\wp-content\plugins\revslider\includes\operations.class.php on line 2762
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in D:\xampp\htdocs\99mkorganica\wp-content\plugins\revslider\includes\output.class.php on line 3706
please kindly advise how to fix it urgently. I have to public the website soon.
Hi,
You contact us. Our team will help you.
I have contacted several emails, why still cant see the same layout as you sold. Please help. I have to show customer tomorrow.
You check your email again. Thanks !
checked and replied..pls advise about the layout
The layout is displayed as document, but there is no photos or ads as demo. Please kindly provide me information how can i get all photos and details as same as demo.
This is because I also bought others themes, but they also provided all.
Pls advise _
We’re checking your email
Hello is there any way to solve the Very Slow page charging and some installation Bugs? we have a serious problem with our website, we lost customers
Hello,
You can contact us. Our team will help you. Thanks !
I don’t want to renew my support to contact with your team because the issue is not becoming from me, it is a fault of your template. I was in contact with you before a year again and you didn’t anything for my case.
Hope you will do now. Thanks, Anna
You don’t need renew support. We will help you free
thank you!
When I installed WPML, then The “Main Menu” and “Product search” disabled !!
Hi,
You can contact us. Our team will help you
I would like to deactivate the initial preload of the site how should I do? you have not included an option in the theme that allows it!
Hi,
You can contact us. Our team will help you
hello, I just purchased your theme and when I try to install it on my WordPress website it keeps telling me that the style.css file is missing! please respond ASAP!
Hello,
You can contact us. Our team will check and help you.
Hi, Currently I’ve used a theme called MayaShop for 5 years. And now I want to change it for your beautiful theme. I would like to know how difficult is the transition from older theme to yours.
Do I have to start uploading products from cero?
This is my website www.siempreviva.cl
I would appreciate your answer.
Thanks in advance.
Sandra.
Hi Sandra,
Thank for your interested. You can translate our theme to your language.
Hi, how can I change Breadcrumbs name or remove Breadcrumbs completely from the page. I cannot translate “Home” because I’m using Russian and Latvian languages. Thank you
Hello,
You can contact us. Our team will check and help you