688 comments found.
Hi i have a problem with properties not show on the map header, can you please advice?
Did you buy it? Please comment with account which bought my theme. Or go to my help desk at https://sp.g5plus.net for further support. Thanks
Hi, can you add a rewards plugin? ... or some way to track referrals that sign up? .. thanks!
Hi, thanks for your interest my theme. Please explain more what you want. I will consider add it. Thanks for your suggestion.
Subscriptions work as WP users with different privileges?
In relation to my original question. I mean being able to track new agents if they come from X URL, give the owner of the URL a reward. THANKS!!
I’ll buy your template! .. they have a good response time !!
Oh, with this feature, you have to hire someone(developer) do that, small fee(i think). My theme can’t do it at the moment. Thanks
Dear, Often an error occurs when uploading images for the real estate listing category. Error #-602: Duplicate file error.
This happens when the user tries to upload more than the maximum number of images.
He is presented with a message to exceed the maximum number of images and cannot upload any afterwards. He has an error. Error #-602: Duplicate file error.
Hi, thanks for let me know. Please go to my help desk at https://sp.g5plus.net for further support. Create topic and leave your account WordPress there to check directly. I can’t guess what happend there. Thanks
Dear,
How can I add my mail to the site to go to BCC? Is there a possibility when it is written to agents that the mail also goes to the address that I will set in BCC?
Hi, thanks for your purchase my theme. Unfortunately, my theme can’t do that at this time. If you want it, you have to hire someone with custom job. Sorry very much. Any questions for support, please go to my help desk at https://sp.g5plus.net Thanks
Hi, need to show the property id on the property preview, next to the label on every property can I do that? Help! Example: https://prnt.sc/rfuit4 Link: https://www.horizonsrealtycr.com/propiedades/
Hi, please go to my help desk at https://sp.g5plus.net then create topic there for further support. I need some private information to check. Thanks
Hi already sent the screens, thanks for your help. Exccellent support
I replied on your topic, follow it. Thanks
Hi, need to show the property id on the property preview, next to the label on every property can I do that? Help!
Create topic and take screenshot to show me exactly where you want to display. I will show you how to do that or at least give you a solution. Thanks
Don’t buy themes from this author. The support sucks, the author pretends that is dumb and doesn’t solve the problems of the themes. Keep saying that the theme has no problems and It doesn’t work. I lost 3 months trying to solve with them a problem on the plugin called Megatron Framework and I had 0 support. I sent a vídeo showing the theme errors and he still said that could not see the error. The worst author I ever bought from.
Please bought it and rate with your experience. Thanks
i replied to your ticket response. please confirm. thanks
Thanks, got it and processing, please follow on your topic to get result.
I updated the theme and all the website icons changed to square icons.
sunsetspm.com see below screenshot https://sunsetspm.com/wp-content/uploads/2020/02/sunset-issue.pngPlease help. thank you!
Hi, please create the ticket in support site and provide your website account (if you can) so that our supporters can take a closer look and fix for you. Thanks and best regards!!
I did create a support ticket but haven’t heard back from anyone yet. I added the WP login info too.
Because your license expired support, so priority answer lower other, sorry very much. May be you have to wait few days for that. Hope you understand and sympathy with us. Thanks
I purchased the support renewal. Are you able to confirm on your end? Please let me know if you need anything else. thank you.
Thanks your your renew. I will check immediately, please follow on your topic. Thanks
it seems someone is working on it but are breaking other things on the website. the slider disappeared from the homepage and other elements aren’t showing on some of the pages. getting worse and i am getting concerned now.
the slider plugin was disabled but i just enabled it. please make sure you aren’t disabling anything else. i just noticed on another page that its showing [text-blocks id=”manage-srv”] and not the what is supposed to be there. please help!
I replied on your topic, did you check it?
Sent you Pre-Sales message to your Outlook.com email address, but this got bounced by the server. So I now used your message form on your website. Hope it arrives.
Thanks for your email. I got it and i will answer to you soon. Please wait some hours for me. Thanks
Hi, my client using your theme and we moved it to vps from shared hosting, now when we add properties its not align with the previous listings. it happens to all new listings. but when we use old uploaded images its fine. please help me to fix it. check the image – http://prntscr.com/r6tdcd
Thank you!
Please go to my help desk at https://sp.g5plus.net then create topic there. Our support team will check for you. Thanks
Good morning we recently updated our template files and all of the icons on the pages have disappeared. I attempted using my purchase code in your support forum but it failed. Please help us ASAP.. Thank you
Hi, thanks for your contact us. Please comment with your account which bought my theme(have badge http://prntscr.com/r5jfz8) or go to my help desk at https://sp.g5plus.net for further support. Thanks
Hi – does this plugin work with Avada theme?
Hi. Do you want to talk about ERE plugin? We didn’t check the plugin with every theme such as Avada theme. You can download ERE plugin in this link to check and use: https://wordpress.org/plugins/essential-real-estate/. Thanks and best regards!!
Dear Sir,
If I chose the country , for example : Turkey . Is there any way to show the provinces automatically instead of add them one by one?
Thanks
Thanks for your questions. Unfornately, my theme haven’t got this feature so you have to add one by one. I will transfer your request to my developer team, they will consider add this or not. Thanks
Thanks a lot
Hi, would it be possible to make the icons (photos, favorites, compare) active? Without having to go over the image …
Hi, thanks for your interest my theme. Can you tell me more detail? You want to change icon or other? Sorry but i really don’t understand your mean. Thanks
Hi, when hovering the cursor over the box, the icons appear … i would like the icons to be always active without having to hover the cursor.
Please go to my help desk at https://sp.g5plus.net for further support and leave your account WordPress there, i will check for you. Please show me exactly where icons/images you want to change. Thanks
Pre Sales Question: Is it possible Hide agent contact, contact form and display admin contact and contact form but still i need multiple agent system (So any agent can upload product). Only admin contact display.
Hi, thanks for your interest in the theme. You can hide agent contact, contact form and display admin contact and contact form. Agent can upload properties. Thanks and best regards!!
do you have any guideline for do it. Pls send me, once we have the confidence we will start soon. thanks
For each property, you have 4 options: http://prntscr.com/qsrfrd then you can change them anytime. Thanks
May I know under which menu this option ?
It is bottom of each property. You should scroll down to bottom. THanks
Hi, Our Estate Agency changing name and domain name accordingly. So we are going to move our website to new server. Since we have 1 license for that theme, won’t be a problems after we move website to a new server? Regards
yes, you can move your website to new server but i won’t support for new domain exclude you provide proof move old to new. Thanks
Ok, Thank you!
hey, the google maps api,It doesn’t work, what can I do, I already created my api key, and it still doesn’t work, you can also recommend me, some other plugin to compress the images when uploading them, to complement the essential real state plugin, thank you.
Hi. Please create the ticket in the support site: https://sp.g5plus.net/ and send your website account (if you can) so that we can check. Thanks and best regards!!
can i add another payment gateway from plugins
Hi, thanks for your interest in the theme. Our theme has three payments: Paypal, Stripe, Wire transfer. Unfortunately, with our theme you can’t add plugins for another payment gateway because this payment gateway works from our plugin: Essential Real Estate plugin. Thanks and best regards!!
Everything was ok, until i give you 5 stars review… from that moment your support start to be so slow, i am waiting for an answer for about 1 day at least, answers are not helpful at all… i am extremly disappointed with your support from moment i give you review…
And point is that theme have virus, and you dont want to admit and solve it… i ask it for about 5 times, and i didnt got just 1 helpfull answer..
Hi, Sorry for late reply at the weekend. Our supporters replied your ticket in: https://sp.g5plus.net/ticket-details/?t=927 Please re-check and continue to reply in that ticket. Thanks and best regards!!
Yes, replied, but answer is negative, and every answer is negative since i give you review…
I asked many times if i need to pay you because you help me at begining, you say no, now you dont help me at all…
Hi again, we have supported 34 your tickets: https://prnt.sc/q5vtms and you asked us vius problem. All the themes uploaded to ThemeForest are tested in detail by Envato review team, we have implemented the best practice coding standards and none of the other users had similar experience. You should backup all database, update latest theme and plugins. We gave some guides in the support ticket. Thanks and best regards!!
How not to write you…
Here is map on single property page: http://prntscr.com/q5xqy0Is this ok??
I write you and i will write you because you say that i can, and because there are problems on theme…
Like i sad, i ask you many times to pay you for support, you sad it not needles, so… fix problems…
Hi again, we are so sorry. Because we have different time zones so we could not support immediately at the weekend. We checked in your single property page: https://deltanekretnine.ba/property/dvosoban-stan-odlicnog-rasporeda-grbavica/ https://prnt.sc/q5zyyy You can check in the incognito window and use other computer to check. Thanks and best regards!!
I know it is ok, because i fix it, but ok… if you dont want to support, please tell me, because you send me useless answers on ticket…
Hi, please send the ticket which you feel that is useless answers. We are always to find the best solution for you in your 34 tickets you created. Thanks and best regards!!
