2102 comments found.
Hey. I deregistered Item Purchase Code of the theme on my site, and now I can’t register the code again. I can’t send a ticket (support expired).
Hello Kirilldonenko,
You can create a ticket under the “License registration issue” without having support, our team will reply as soon as possible.
Best regards
Having an issue with the theme: PHP Notice: Undefined variable: oldfix in metabox.php on line 50.
I am also unable to activate theme using my license. Log shows: PHP Notice: Undefined index: tlm in /wp-content/themes/thefox/admin/redux-extensions/extensions/tlm/extension_tlm.php on line 195
I’ve updated the theme, plugins and WP core and nothing works.
Hello Rmt3030,
Please contact our support team under the “License registration issue” category, you don’t need active support to create the ticket.
Make sure to give them access to your dashboard.
Best regards
Hello there, thinking to buy the theme after a long time again. A question: Are we able to import all the demo’s with the menus included (like in the demo’s) and are we able to import pictures as in the demo’s? I’ll be glad if you can reply asap. thanks
Hello Frostinsoul, thanks for contacting us!
If you import the full demo you will also have the menus imported but the images are replaced by placeholder.
You might also want to consider to check our newest theme.
Best regards
pre sale question: any single portfolio layout options? I’d like to change layout with huge photos, any chance to custom it?
Hello Alfdesign, thanks for contacting us!
You can build custom layout if needed, you have the option to show photos on the left and information on the right or vice-versa, to show the photo on top and the information below, or to make your custom layout using the page builder.
Do not hesitate to re-contact us if you have more questions.
Best regards
Thanks a lot for the reply. Any functions to change layout for Single Shop product too?
Unfortunately, you can’t change the layout easily for woocommerce post ( thumbnail and default description ) because those are made with the woocommerce template ( code and not create manually ).
Best regards
Hi, Any idea why my desktop menu works fine, but in tablet size the burger appears with nothing under it and in mobile size there is not menu or burger? I have responsive settings on and i have a mobile menu set in the menus (but it also doesn’t work if i set the header menu as the mobile menu either). Many thanks
Hello Kunalkathane,
Unfortunately no, could you please contact our support forum and give us more information about your installation and the custom plugins you are using.
Thanks in advance.
Best regards
hi! Wordpress new version with woocommerce last versione, theme last update, the media library is very slow to load….. if actived default twentytwenty.. no problem.. the media library is ok…
HELP!!! SUPER BUG!
With team of KINSTA HOSTING (super hosting….) I discover that the problem is otf_regen_thumbs.php (we analyzed with newerelic) !! It’ s very old script… Can you fix it??
Hello Papestudio,
We are going to make an update about this.
Currently what you can do is edit the functions.php and put // before the line 606 like this
// include(“includes/otf_regen_thumbs.php”);
If you can contact us on our support forum we should be able to help you if needed.
Best regards
I HAD DONE SO. BUT IT SEEMS STRANGE THAT A PROBLEM SO LARGE HAS NOT BEEN KNOWN BEFORE. Another problem in chrome error passive prevent on smoothscroll.js. thanks
Could you please create a ticket on our support forum and tell us the custom plugins you are using?
Thanks in advance.
Best regards
Hi, is there any reason why the changes made in the child theme style.css do not have any effect on the site?
I can only seem to make changes using the WP ‘Customise’ section to add CSS in that, which doesn’t make sense.
Also, the functions.php in the child theme also seems to do nothing? I’m trying to remove the ‘Sort by’ drop down option that is displayed within the WooCommerce Shop.
Any suggestions would be greatly appreciated.
Hello MrADeveci,
This is strange, try to use the !important statement.
But you shouldn’t need it.
Try to contact our support team if you still have issues.
Best regards
Dear Author,
Any chance we can have auto update on the theme and plugins included? My site is mdcc.org.my and everytime there’s new update i need to download the plugin, FTP (filezilla) and update one by one as in each theme and plugin.
Any other “smart” way to do it, perhaps more efficient and save time 
Thank you for your time.
Hello, thanks for using our theme!
Please check this article about auto update.
This should do the trick!
Best regards
Dear Author,
Thanks a lot!! It’s so convenience.
Anyway, just to seek your advice again:
1) Can we have latest plugin of LayerSlider as the plugin included from your side is 6.9.2 and the latest released is 6.11.1 (according to here https://layerslider.kreaturamedia.com/release-log/)
2) I realized that LayerSlider have mixed content issue (i visit my site – mdcc.org.my and inspect, the mixed content warning is from layerslider as per:
greensock.js:17 Mixed Content: The page at ‘https://mdcc.org.my/' was loaded over HTTPS, but requested an insecure font ‘http://fonts.gstatic.com/s/lato/v11/v0SdcGFAl2aezM9Vq_aFTQ.ttf'. This request has been blocked; the content must be served over HTTPS.
What’s your advice on this? I understand it’s more on LayerSlider plugin rather than TheFox.
Hello there,
I am sorry but can you please make create a support ticket on our support site.
Our team will look up what is going on.
Best regards
love the theme
Hi Urban_ryno,
glad you like the theme!
Thanks for the kind words!
Best regards
Hello, there are very problems with checkout (not validation field…). The last update non present in download..(last update is 3.9.9.4).....
Hello Papestudio,
You mean you don’t have 3.9.9.5 when you download the theme?
Regarding the checkout validation field, please share a link.
Best regards
Yes.. I download 3.9.9.4… why??
It might be an error from our side, we will publish a new update on Monday.
Sorry for the inconvenience and thanks for your patience.
Best regards
Dear Support,
I bought this theme for a domain year ago that is no more active. Are there any issue that I need to know before installing it on a new domain.
For clarity, it will only be active on one domain.
Kind regards
Hello Thefilmer,
Please contact our support team under the “License registration issue” category, our team should be able to solve the problem. ( Active support is not required ).
Best regards
Hai dear, I have designed a website for a religious congregation of my church, portfolio section I used to show all members according their seniority. Now they want to add a new page for daily birthdays. I have created all the posts according to their birth dates, so please help me to create a page with daily birthdays which must be update automatically and show today’s birthdays. Thanks
Hello Rajanpandit2000,
We might be able to help you if you contact our support team but we don’t do customization / modification jobs.
Best regards
Are there any updates to the WooCommerce template files within the theme for the updated version of WooCommerce?
Hello Superluckee,
We are going to publish an update today, please update the theme when you receive the email about the update.
Best regards
How to active LIVE EDITOR, in vc-functions.php i comment
function rd_vc_remove_frontend_links() {vc_disable_frontend(); // this will disable frontend editor}
add_action( ‘vc_after_init’, ‘rd_vc_remove_frontend_links’ );
He show live editor but not completely, how to show completely please
thx
Hello Unitegraphik,
We removed the frontend editor because our custom modules don’t work perfectly in it.
If you need more information contact our support team.
Best regards
oh is very bad thing 
Hi Id like to add a mailchimp form after each blog article in between the share buttons and leave a comment – could you point me in the right direction please
Regards
Pete
I want to buy a theme. What are the differences between Thefox and Cesis themes? and which one is more functional and universal?
Hello Alexandrio10, thanks for contacting us!
We recommend Cesis since you will have more option and more control over the theme layout / design.
Both themes are great but Cesis has new options / features we couldn’t include in Thefox so Cesis would probably be the better choice.
Best regards
Is that if i not renew support. There will no method to reach anyone??
Our WPBakery Page Builder blank on edit. After update to lastest version..
I take push me to pay you more ???
Hello Freshdesignhk,
Make sure you updated the theme and WordPress as well and then clear the cache.
After this, if you still have issues, please contact our support.
Best regards
Hi, I add a images gallery and use “open custom link” for click. Can I open new tab when I click the image? The Default is open in same window.
Hi there, we’re having an issue with the purchase code, it use to be working and then somehow the theme started to tell us that the code is actually wrong, but it’s still the same. what could it be? Thanks
Hello Corptape,
Please try to update the theme.
If you still have issue after updating the theme, contact our support team under the “License registration issue” category.
Best regards
hi how can i update -WPbakery page builder ?
Hello Di15,
Update the theme and then update the plugins.
If you need more help contact our support team.
Best regards
