23206 comments found.
can we change back all the Font on the website to original as 8:00 12th April
Hello, @jstmachine,
Please first try to remove your server cache and then deactivate it till you are in the development process and then remove your site cache and cache folders under wp-content and wp-content/uploads and then remove your site cache plugins and deactivate it, and finally check your site after removing the browser cache, Hope your issue will solve and if not then please contact your hosting provider and ask to run the backup of your site from 8:00 12th April.
Regards, P-THEMES.
Hello, Recently I have noticed the Porto Studio button doesn’t work in WPBackery. Nothing appear once clicked. I have the last version of porto theme and WPBackery. I have reinstalled the porto theme and the plugin but still nothing. I don’t have adblock, tried on chrome and firefox, still nothing. Any idea ? Thanks in advance,
Hello, @Ideaeffects,
Can you please check your site console and try to resolve the console issues with your hosting provider and then check again, I hope your issue will solve and if not then please share your site WP Admin and CPanel Login details via our support system so we will check it for you but before please try and check with your hosting provider and make sure to resolve all those console issues warnings first.
Regards, P-THEMES.
Hi, I have two questions.
1- How can I make my logo disappear for Mobile phone res. 2- How can I remove Add to wishlist icon and “My account” icon which are next to search box in header. I want to keep the Add to cart button only.
Hello, @foam11111,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 767px){
#header .logo {
display: none !important;
}
#header .header-main .header-contact a {
display: none !important;
}
}
Regards, P-THEMES.
Dear Porto, Can I inport demo without purchase key? I used this key for other site.
Hello, @Pencil_94,
Sorry to say that but you can not Import the Demo without purchase key. Please read the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Can you help me remove purchase key from old domain, I wanna use it in my new domain. Thanks you. Best regards!
Hello, @Pencil_94,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much!
I am trying to install Porto theme.
However, when I paste the purchase code and press Activate button, Porto says “Sorry, it could not connect to the Porto API server. Please try again later.” How can I correct this?
Thanks.
Hello, @sse450,
This is because you are using an old version of the Theme, Please update your Theme to the very latest version by following this video and then try to activate the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/07/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Porto theme, In the visualization of products in movile is: image – tittle – short description and later button to add to card.
Problem is button add to card is too much below for me because is eclipsed by short description of the product.
Is posible to change the position of this button example first of short description ? Example in red square
https://www.candleart.es/carrito.jpgthsnks regards Joaquín
Hello, @RosaMaria_,
Sorry to say that but this is not possible, you can not change the default/pre-built Product Page Layout, There is no such Option in the Theme, This requires Customization.
But, If you want to create your own Layout for the Single Product Pages, You can do it using Porto WordPress new Feature, Yes, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Regards, P-THEMES.
I paid 2 licenses because your template has this option but it does not work.
Please test on your website: https://www.portotheme.com/wordpress/porto/shop14/product-category/dress/Hello, @darko84,
Sorry to say that but no this issue is not solved with the latest update, Actually this is because of the Woo update as well, and we are colaborating with Woo on this issue, they delayed in reply on this, that is the reason it is not fixed with this update but hopefully you will find another update of the Theme with in a week with this issue resolved please be patience till that.
Thanks for your understand.
When will you solve the problem? This is a big problem
Hello, @darko84,
Really really sorry for this inconviniance, I an apologizing for it, and respect your patience, Our development department is working on this issue and some other small issues as well and soon we will release another Theme update with which you will find this issue resolved hopefully with in a week please be patience till that.
Thanks for your understand.
Hello Did you fix issue with the cart?
Hello, @darko84,
Sorry for the inconvenience, but as I told you we are working on the new update of the Theme with which this issue will be fixed, so please be patience till the new Theme update Hopefully you will find it within a week.
Regards, P-THEMES.
Did you fix issue with the cart?
Hello, @darko84,
Thanks for your patience, Actually the new update is almost ready and its in testing process, you will find this issue fixed with the upcoming update of the Theme with in a week, please be patience till that.
Thanks for your understand.
Dear Porto support, How many time takes wordpress in detect the new update of Porto theme ? thanks, still not detect
Hello, @RosaMaria_,
Please check the Changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And Then download the latest Theme from your Envato Account and follow the steps showing in the below-given video.
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
I have the Filezilla, I can do it from filezilla ? thanks
Hello, @RosaMaria_,
Yes, you can do it via FileZila or any WordPress plugin Like File Manager:
https://wordpress.org/plugins/wp-file-manager/
Regards, P-THEMES.
i can’t not install a demo who i can fix this
Hello, @abdooufi,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and Import the Demo for you on your site.
Regards, P-THEMES.
I already create Ticket #86907 please check it
Hello, @abdooufi,
Your issue has been solved and the reply of your support ticket has been sent please check your ticket reply: https://postimg.cc/JDM41TH4
Regards, P-THEMES.
Hi, I want to change my purchase code from the expire domain to new domain, What should I do?
Hello, @babakajideh,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
You’re Welcome!!! 
Hi;
I did what you told me:
https://ibb.co/RhCp6qXNow I see it as follows
https://ibb.co/hfH2qznI have already cleared the Cache and it remains the same.
The CSS code is as follows:
sup { font-size: 70%; top: -.3em; } .heading-primary del { color: #222529; } .coupon-sale-text sup { font-size: 50%; } .col-auto { -ms-flex: 0 0 auto; flex: 0 0 auto; max-width: none; } .home-bar .porto-sicon-box { justify-content: center; padding: 1rem 0; margin: 0; border-right: 1px solid #e7e7e7; } .home-bar .col-lg-4:last-child .porto-sicon-box { border: none; } .home-banner-slider .container.first-banner > * { padding-left: 8% !important; padding-right: 40% !important; } .porto-ultimate-content-box { font-size: 10px; } .porto-ultimate-content-box .vc_btn3-container { font-size: 0.875rem } .heading.heading-border.heading-border-xl .heading-tag:before, .heading.heading-border.heading-border-xl .heading-tag:after { border-top-width: 7px; margin-top: -3px; }
.home-banner { letter-spacing: -0.02em } .home-banner strong { position: relative; display: inline-block; padding: .4em .6em; margin-right: .5em } .home-banner strong:before { content: ’’; display: block; background-color: #222529; display: block; position: absolute; left: 0; right: 0; top: 0; bottom: 0; transform: rotate(-2deg); z-index: -1; } .home-banner small { font-size: 64%; font-weight: 400; opacity: .7; vertical-align: middle; margin-left: .8em }
.row-center .row { justify-content: center; } .brand-slider img { max-width: 130px; }
@media (max-width: 767px){ .porto-ultimate-content-box { min-height: 200px !important; } }
maybe something needs to be removed or modified.
Hello, @ElCegu.
Try to change the “min-height” value in the given Code as per your requirements and check back. you can increase or decrease the value in the given code and set the one which better meets your requirements.
Regards, P-THEMES.
Good evening;
I am going to finish configuring my website and I have come across the following visual question:
I have configured my Banner using Porto Carousel and Porto Ultimate Box and it displays as I want on desktop computers.
https://ibb.co/VS5tqzc https://ibb.co/z5vTWzCBut when I see it from a mobile phone, you see very large blank spaces.
https://ibb.co/1L8PLq7Can you tell me which component would be appropriate or how I could do it to adapt to the cell phone.
Thanks.
Hello, @ElCegu.
Please edit your Home page and copy and paste the below-given CSS code to your Home page Custom CSS option and check your site after removing the browser cache.
@media (max-width: 767px){
.porto-ultimate-content-box {
min-height: 200px !important;
}
}
Regards, P-THEMES.
Hello!
Sir, i need Ultimate Addons for WPBakery Page Builder version 3.19.4 can you give me link update version?
Best Regards!
Hello, @thebuyernet,
You can download the latest plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
porto studio wp bakery not working button on type
Also I can not find woocommerce elements tab on wpbakery
When I update changes not save
Hello, @bill_ch,
Please do the debugging first on your site.
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itI hope this will solve your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I open a ticket! Please check it as soon as it is possible in order to continue my project! Thank you!
Hello, @bill_ch,
Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.
Thanks for your understand.
I am waiting…Thank you!
Your’e Welcome!!!
When use mailpoet on Modal box, how to get chekbox again ?
Hello, @ihelprs,
You have to edit the MailPoet Form which you are using in your Modal Box and add a new field in MailPort Form “Random Text or HTML”, edit it and copy and paste the below-given code in it and save changes, It will work for you: https://postimg.cc/9rTcNMWh
<label class="checkbox checkbox-inline"><input type="checkbox" class="wysija-checkbox porto-disable-modal-onload" name="wysija_donot_popup" value="1">Don't show this popup again</label>
Regards, P-THEMES.
I just noticed that /my-account/ is not loading when clicked at top menu, but it opened my account page when right-clicked to new tab, the rolling icons show could not be loaded after few seconds about 12 seconds
Hello, @dipsondolphin3,
Your site is not working at my end, and it is full of server errors as showing in this screenshot: https://postimg.cc/N9hKrTMK
Please start Debugging:
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itHope this helps and solve your issue, Otherwise, we have to debug your site and for that, you have to contact us via our support system with your site WP-Admin Login details so that we will check it for you but after extending your support extension because your 6 months of support period is expired from 21/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to use the Theme in a new site (older site is not using this theme anymore) but I am blocked. I cannot install it because it says it is being used already. I need to unlock my license again.
Hello, @alvaro_franz,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi i just purshase your theme, and the porto studio, and the header builder doesn’t work
Hello, @alexissatok,
Can you please make sure that you have activated the Theme properly, and Installed all the Theme required/recommended plugins and deactivated all the third party plugins and check back.
OR
Once please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and they try to use Porto Studio and after clicking the Porto Studio button you have to wait for few seconds, because it works on Ajax and Ajax will take few seconds to load the data.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello i want my monnaie back, you said it work on basic hosting… I can’t have the imagemagik on my server, i can’t have a response of my host in order to debug and activate the portostudio, i’m so sorry cause i’d love this theme. Anyway i have no time to loose in searching for install a wordpress theme. THX to give me the way to get monnaie back
Hello, @alexissatok,
I have tested it in deep and founds the issue, This is because of our dummy content server, Actually when we click on Porto Studio button it runs the Ajax Script to Pop Up that Demo content from our internal/dummy server and that is creating an issue, Ajax is conflicting there, I have confirmed from the development department on this as well and they claimed it and start working on it for solving it, So we will solve it with a new Theme update in a couple of day’s please be patience till that. Really sorry for the inconviniance and thanks for your understanding.
Regards, P-THEMES.
Ok but my host tell me that i can’t have imagemagik on my server cause i haven’t access in root mode, it’s a normal hosting, and not a vps… And you tell that your theme works with any basic hosting. Having access to rrot is not a basic hosting cause you need to manage with the server, and it’s not like a host wich do it for you. How to manage without imagemagik ???
Hello, @alexissatok,
This is not the Theme issue, Porto works with basic hosting requirements as well. You can check our Theme minimum requirements here in the Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Please read this thread as well: https://wordpress.org/support/topic/imagemagick-enable/
Regards, P-THEMES.
So i can used without imagemagik ?? If i have not imagemagik i will access to all effects i see in your demo ???
Hello, @alexissatok,
Yes, you can, Porto does not have any link with imagemagik.
Regards, P-THEMES.
Ok cool, have you any idea, when i can download the update ?
Hello, @alexissatok,
Please check this Comment: https://themeforest.net/comments/24040138
Regards, P-THEMES.
404 page not found
Hello, @alexissatok,
Please check again.
Regards, P-THEMES.
Ok, when i start the wizard it tell me memory limit 128 need 256, but when i go in the information of my host it says that i have php 7.2 and limit is 256 so why wizard don’t recognize the limit ????
Hello, @alexissatok,
I think you host has set the Memory of your site using wp-config, htaccess or php.ini file which does not reflect on your site because your server has not enough permission to your site, please check it once with your hosting provider and then try I am sure it will work for you, Otherwise please contact us via our support system with your site WP Admin and CPanel Login details so we will check it for you.
Regards, P-THEMES.
Hi, I would like to ask you… where can I go in order to change slider revolution sortcode for home page? I install a demo but I can not find this option.
Hello, @bill_ch,
Please edit your Home Page and scroll below you will find the View Options and under View Options you will find banner type selected as slider revolution and you can change the slider from there as showing in this screenshot: https://postimg.cc/qhCFbmMb
Regards, P-THEMES.
Thank you!
Hello Team, I wanted to ask since this topic was already issued to you. Is the quantity input in archive and catalogie pages issue was resolved with the new update ? Thank you.
Hello, @yassernachid,
Sorry to say that but no this issue is not solved with the latest update, Actually this is because of the Woo update as well, and we are colaborating with Woo on this issue, they delayed in reply on this, that is the reason it is not fixed with this update but hopefully you will find another update of the Theme with in a week with this issue resolved please be patience till that.
Thanks for your understand.
Thank you very much for the reply, I hope this will be solved soon.
Most Welcome!!!
