23206 comments found.
hello your porto studio functionality doesn’t work anymore. I click on the button but it is not loading anything even if i wait. I have seen comments from other users with the same issue but I have noticed that this issue exists on all installations of your theme on different websites and without changing anything (updates etc) all of a sudden it doesnt work. Before it stopped opening, i managed to get it to open but when i was trying to import something i was getting an error that it couldnt be imported for security reasons.
There was an error I briefly seen appearing about porto studio when I was trying to open pages but now it is not showing it anymore.
Is there an issue with porto studio?
Hello, @parisalex,
I have tested it in deep and founds the issue, This is because of our dummy content server, Actually when we click on Porto Studio button it runs the Ajax Script to Pop Up that Demo content from our internal/dummy server and that is creating an issue, Ajax is conflicting there, I have confirmed from the development department on this as well and they claimed it and start working on it for solving it, So we will solve it with a new Theme update in a couple of day’s please be patience till that. Really sorry for the inconviniance and thanks for your understanding.
Regards, P-THEMES.
Hello, @parisalex,
Please check this Comment: https://themeforest.net/comments/24040138
Regards, P-THEMES.
The domain I wanted to use this theme for (get10.co.za) is no longer in use and I no longer own it. I would like to use this theme on another domain. could you please assist with that.
Hello, @tjoxde,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’m unable to activate my support code. I deleted my website and need it on a new one. Code doesn’t work. Says it’s invalid. And I am unable to raise support.
Says it’s used on another site. Could you please de-activate my code so I can use on my new site.
Hello, @Spiros_k,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please cancel the current license activation, I want to use it on another domain.
Hello, @tradesu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
Can you please tell, can we create a menu like this in your theme http://prntscr.com/ry0l05 I want to stack menus one above and one below with main categories, also can we use multiple selections from diffrent demos to make diffrent product page and home page with your studio?
Thanks
Hello, @KodeFlow,
First of all, thanks for showing your interest in Porto WordPress.
You can create the Mega Menu using Porto WordPress as Single Row If you want Double Row Mega Menu then you have to use Custom CSS for it, Please watch this video I have created for you: https://jmp.sh/x954ft8
Yes, you can simply Import any of the Demo any section using Porto Studio Functionality as per your requirements.
Regards, P-THEMES.
In the video there is no where mentioned about stacking 2 rows menus you just mentioned about columns
I guess you sent the wrong vodeo link.
Hello, @KodeFlow,
As, I told you there is no option for Multiple Rows in the same Column for Mega Menu you have to make it possible using Custom Code or you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
can you tell the plugin, or will i get the code in support if get liscence?
Hello, @KodeFlow,
Sorry to say that but we have not tested any of the plugin with the Theme for this reason so we are unable to suggest you on it you can try any plugin which better meets your requirements and regarding Code we can only provide small codes not huge Customize Code for that you have to contact our Customization team for paid Customization services.
Regards, P-THEMES.
Hi,
PortoStudio is not opening. I’ve bee using it for a wile, but it’s been a few days since it stopped. I noticed other users are reporting the same issue and you are telling them to look on their end. The rest of Javascript (Ajax) load as usual.
Please don’t ask me to renew support because this is not support related. I’m not the only one dealing with that bug. Something obviously happened since your last update.
Thank you.
Hello, @pekavar,
I have tested it in deep and founds the issue, This is because of our dummy content server, Actually when we click on Porto Studio button it runs the Ajax Script to Pop Up that Demo content from our internal/dummy server and that is creating an issue, Ajax is conflicting there, I have confirmed from the development department on this as well and they claimed it and start working on it for solving it, So we will solve it with a new Theme update in a couple of day’s please be patience till that. Really sorry for the inconviniance and thanks for your understanding.
Regards, P-THEMES.
Hello, @pekavar,
Please check this Comment: https://themeforest.net/comments/24040138
Regards, P-THEMES.
My cart icon is a bit broken for some reason. Please check screenshot: https://imgur.com/a/LxKxnkh
This is how it looks like in english language when you scroll down: https://imgur.com/a/IccJyVW
In Estonian language when you scroll down the cart icon disappears: https://imgur.com/a/lJ0VBEr
https://ismile.ee/en/ is the website.Hello, @firzen,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site now after removing the browser cache.
.sticky-header .main-menu > li.menu-item > a {
padding: 9px 10px 8px 10px !important;
}
.sticky-header #mini-cart {
top: 0 !important;
}
Regards, P-THEMES.
I’m trying to import demo to Ubuntu + nginx (with owner user:www-data and permissions 777), but as a result “Shop 27 (Bike Store) installation is failed! The package could not be downloaded” Please advise, what can i do with this issue ?
Hello, @Kalaputsik,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
thanks, variant with deactivating Elementor has worked for me …
Hello
i think your theme didn’t fully supported Dokan plugin, if you download Dokan free version and goto ->plugins\ dokan-lite\includes\ThemeSupport,
you will see all the themes that Dokan supported and your theme is not there.
i think they add a sittings or something in those themes menus.
Please check that.
Hello, @Point_Systems,
First of all, Thanks for showing your interest in our Theme.
Porto WordPress is fully compaitable with Dokan MultiVendor plugin, Infact this plugin is included in the Theme Package as well, And yes you are right, we are working on it with Dokan plugin and soon Porto will also be included in that Folder, but you can use our Theme with Dokan plugin now you will not find the single issue.
Regards, P-THEMES.
I’m trying to import demo to XAMPP, but when I press “Standart” or “Alternative” I see popup window for few seconds and nothing is happening. In “System Status” everything is green.
Hello, @aveldstra,
Please make sure that your XAMPP requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure your issue will solve and if not then please make your site Live on a test server and share that server and your site Login details with us via our support system so that we will check and Import the Demo for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello,
import is working on live website/server. XAMPP is virtual host on my computer and it’s meet all requirements for theme. PHP configuration are set to max values and it’s not working. I have 2 different themes from different authors and demo import working fine.
Hello, @aveldstra,
We are not able to check it on your Local XAMPP, You have to set your site on a live server and then we will be able to check it for you.
Thanks for your understand.
Hello how fix in porto accordion ”+” and ”-” back, now instead this symbols i see “f067” and “f068” check this bug at my page https://mobis.tel/about-us/
i solve it, just go to bottom this page where located skin option (general tab) of this page in editor and change values in field Custom CSS
Hello, @RomaaaRio,
Sound’s Good!!!
You are the best 
Regards, P-THEMES.
Dear Support Porto,
Is posible to force Wordpress to show the available updates of Porto Theme? My wordpress still not detect the last update (2 days ago). I asked support and you told me to update manually, but I’m a bit afraid of that. And according policy company is difficult to obtain remote assistency.
Any solution? Or in the next update can do any button to check if any available update? Similar as WPML have one similar.
thanks a lot, Candle Art
Please I would like to take that in consideration any button o force if updates available (to avoid update manually). I had a problem also in WPML that didn’t show the available updates. And thanks this button I can have my system to last update. Or something similar. thanks, Joaquín
Hello, @RosaMaria_ ,
I can understand your company policy, but the update Notification is set/hide/disabled from WordPress or from Hosting, There is no link of the Theme with it, Please contact your hosting provider and ask to turn ON the update Notifications of the Theme and Plugins and it will simply show the update button again in your WordPress for the Themes and Plugins.
Regards, P-THEMES.
Thanks, I will speak with my hosting.
Just one query I don’t know why I don’t have received notification of email from Envatomarket about the new theme update, any idea ?
thanks a lot, Candle Art
Hello, @RosaMaria_ ,
Now, this is Envato Account issue, please try to contact Envato now they will check and solve it for you.
Regards, P-THEMES.
thanks, Can you suggest me where to email to Envato? I don’t see in the webside Envato to writte to they.
thanks,
Dear Support Porto,
I have speak with hosting, please the ask me if you can suggest where file have to check to see if updates are available to see you.
thanks one time more, Candle Art
Hello, @RosaMaria_ ,
1. You can contact Envato here: https://help.market.envato.com/hc/en-us
2. Just simply ask your hosting provider to turn ON all the Themes and Plugins update Notification in your WordPress, Its not for specific Theme.
And if you have any issue remaining then please generate a support ticket via our support system.
Regards, P-THEMES.
hi..i use this theme for web designer http://www.webdesiger.com/ it is really amazing..thanks
Good morning, where can I change the domain of the license?
Hello, dcmweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello
I have problem installing my demo theme. I have opened a ticket but it is taking to long to respond and i need to continue asap with the website.
Hello, @andymore1,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Today is Sunday a weekend and we are OFF, Inspite of that we replied your support ticket with a proper solution as showing in this screenshot: https://postimg.cc/4nttcdMm
Please always be patience and try to understand every company policy.
Thanks for your understand.
The CSS & JS is distorted for the entire site. Also, the products pages stopped loading when I installed Shop 22
Hello, @umerseo,
You can see the errors in your site console: https://postimg.cc/KK3gfH1Z
Please deactivate all the third party plugins from your site including the cache plugins as well, and then decativate the cache folder under wp-content and wp-content/uploads and finally check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plgins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, deactivating and only activating the theme plugins didn’t solve the problem. It’s still the same
Hello, @umerseo,
I did not told you to only deactivate the Theme plugins, but I told you to deactivate all the third party plugins on your site, All the third party plugins means all the plugins except Theme plugins, Is it make sense now?
Regards, P-THEMES.
That is what I’ve said.. I’ve de-activated all other plugins and it still didn’t work
Hello, @umerseo,
Then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve updated the ticket and added the wordpress credentials. I would purchase the support, but this isn’t a new setup issue. This is an issue in the files that I’ve purchased.
A few version of the shop are working fine. Rest are not working properly.
Hello, @umerseo,
Now please be patience once your support ticket will resolved you will get the reply of your support ticket.
Thanks for your understand.
Of course, can I have an eta though?
Hello, @umerseo,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
I can see we have already replied your support ticket #87030 19 Hours ago and did not hear anything back from your as showing in this screenshot: https://postimg.cc/cKWdRxpp
So please reply back to your support ticket.
Thanks for your understand.
hi admin! I have just changed the domain name for the site. When I update, the error message. Specifically: I converted the domain name from funquangbinh.com to bbp.vn admin can help me reactivate me! tks
Hello, @alohasmartphonedn,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Can’t import the demos on a localhost and I can’t import demos on a live server. I guess this is why I bought this theme 3 years ago and have never used it. The new import system is terrible imo. It doesn’t give a reason as to why the “Resume installation is failed!” or why the “Package can’t be download”. It doesn’t give any clue as to why it’s failing and my server is plenty adequate. The server check is in the clear across the board.
Hello, @JDEffect,
First of all, please make sure that you are using the very latest version of the Theme and Plugins, If not then please update and check again and if yes then let me clear one thing.
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/02/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the response, and yes I updated everything before trying to import. As far as the purchase support, no. I have purchased your Porto WP, Porto Html, Porto Drupal, Porto Admin and… Porto Newsletter (before you took it down and then reposted it up under a new version). So no, I want what I have purchased to work before I’ll fork over any more money. Thanks for your time, I will put this on the back burner and use another resource for the time being. Happy Easter.
Most Welcome!!!
Try and understand support extension is not our policy but Envato Policy you may wish to confirm from them as well.
And We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/Regards, P-THEMES.
Hi, is there any way to get rid of this notice, without installing all required plugins? Clicking Dismiss doesn’t do anything. Thank you.
Begin installing plugins | Dismiss this notice
Hello, @Harvey02,
Sorry to say that but there is no such option in the Theme for it, It is the default functionality of the Theme and you can not remove those notices without Customization.
Regards, P-THEMES.
hello, please reset my purchase code. thanks
Now its showing, “Sorry, it could not connect to the Porto API server. Please try again later.”
Hello, @allinjoe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Please make sure that you using the latest version of the Theme, If not then please update your Theme first by following the video in this article and then try to activate the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
