732 comments found.
Other ways it´s good theme but this support block for money is reason why im not going to work with this theme anymore. There is problems and Its stupid that u cant access even older support information to fix the problems on theme without paying.. sorry guys but if this is your way to make money its your thing..I would understand if there would be problems whats writen allready or if people contact directly but if theme has some problems and I know that this small piece of code or help is in there its not really fair to ask money for the fix .. Example (http://www.qantumthemes.com/helpdesk/forums/topic/i-need-help-with-the-music-albums-module/) So I have to find another theme.. good luck with this money making method.
Hello sir, I’m very sorry but this is standard Themeforest support policy. We don’t have any tool provided for support and use our standard helpdesk linked to the Envato purchase code.
So, the mechanism is very simple, the helpdesk checks the license and if you have it you can login.
If you want a copy of your past topics, no problem sir, please contact us via email: support@qantumthemes.com
I’ll gladly send you your content.
That said, this is all I can do for you.
I’m sorry but we are a profit business, hereby we have to limit the support to who has it.
Regards
Hello, I have been using this theme for less than a year, but I have too many problems with it. I have to re-seat my site too many times. more the player of my Webradio Bug, what can we do?
Hello sir, we would be very happy to help you but you have no active support license. Please renew the support on the top right of this page (renew support) and then please dcontact our helpdesk. It usually takes 24 hours to transmit the support renewal to the helpdesk but you can simply send us a message here and we will seepd up the procedure manually.
Regards
Hi , the player is ok for stream shoutcast 2
Hi! It works with any mp3 stream, but please note that Vice doesn’t display titles, if you want a more complete theme for radio stations, I can recommend also OnAir2 or Kentha (with the Kentha Radio plugin) which is very similar to Vice (with vide backgrounds) but more flexible and with all of the OnAir2 radio functionalities (as song titles, schedule and charts + much more)
https://themeforest.net/item/onair2-radio-station-wordpress-theme/19340714this is Kentha and Kentha Radio
https://themeforest.net/item/kentha-visionary-music-wordpress-theme/edit/21148850 https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress-theme-to-add-radio-station-and-schedule-functionality/21878366Hi. Great looking theme and am considering purchase.
Would it be possible to use this theme to create a podcast network? I am looking to create a network/directory type site of podcasts imported from different shows and sources?
Let me know. Thanks!
Hi! To make a podcast network, this theme is what you need
https://themeforest.net/item/wpcast-audio-podcast-wordpress-theme/23264914You can import from any podcast source using the free PowerPress plugin (but be careful to set it correctly!)
Hi there, Does this theme support RTL?
nope, sorry
Hi there, is there any way of displaying the links as proper hyperlinks (in different color and underlined)? Now the links are displayed as plain text, only when hovering over it you can click it, but I want them to see at first glance there is where they need to click. Thank you!
(on the pages)
yes, that’s a small of a formatting “peculiarity” of this theme but you can just add a bit of CSS as
p > a{ text-decoration: underline;color:blue;}
Ok thanks, where do I add this to the style.css ?
In the case field of the customizer
I tried that but doesn’t work unfortunately. Any way of implementing it directly in the code?
In the css stylesheet of the child theme too is ok
Hello … Please, I need help. I deleted my old site and now I need the plugins do not update. I need to update my purchase code in order to use the plugins. I need a plugin update, please. My buyer email is the same. Thanks. Wait.
mabey I did something wrong but i tried to use that support forum but my post got messed upp with html stuff so i will try here.
I was installing my theme for first time and i noticed that music album module pagination is messy. Mabey the question have been out there before but i just cant find it.. Altough in notised same problem when i read topic what was posted there One guy had mobily display issiues and he posted screenshot to show it. he had other topic but his screenshot showed the same thing.
The pagination arrows were in different place, but in your demo theme they are just perfect.. so how to fix that or am I missing something.
Hello, you shouldn’t post html in the forum, it gets messed up if you copy and paste text from outher sources while using the text format 
But don’t worry I’ll make sure your helpdesk message gets cleaned and answered in a minute.
Thanks
Thanks for quick response.. cant wait to resolve that problem 
Issue identified and solution provided
http://www.qantumthemes.com/helpdesk/forums/topic/i-need-help-with-the-music-albums-module/thanks for your kind cooperation and wish you a good evening.
Thanks.. this solution worked like charm
hi, do you have a demo version we can install please ?
Hello! I’m sorry we don’t, this is not possible, but I see you already purchased the theme. If you encounter any issue please make sure to reach us via Helpdesk
For Vice, this is the helpdesk page
http://www.qantumthemes.com/helpdesk/forums/forum/vice-music-dj-and-music-band-wordpress-theme/You’ll need to register and add the purchase code you can find in
https://themeforest.net/downloads(click download and choose Product License and purchase code TXT)
I have multiple iTunes podcast and Spotify channels with my music. Is there way to get each one into the them using the social links?
Hello Sir, I’m sorry but is not a standard usage situation so the software doesn’t have such option. What is possible with a little effort is to manually duplicate the icons directly in the HTML, it would he hard-coded but is not a complex thing, please contact us on the helpdesk and explain your request.
If you already did, you’ll get an answer as the offices opens in a few hours. thanks
hi how i can move my logo in left (not in sidebar just in left, i don’t want in center )
Hello, in Vice I’m sorry but there is no such option. You can do it but you need to do personal code changes.
i know but when i put my code in css personalisation not work for my logo in left 
I’m sorry but your profile is not connected to any product license. Please use our helpdesk to request support. You’ll be asked for the Envato purchase code to access our tech support. I’m sorry but we need to verify you are a customer Thanks
Hello I have a radio my question the vice player works with a flow icecast thank you
Hello can you test my icecast feed with the vice player thank you ::: http://radio4.pro-fhi.net:9151/live ::::::::::
Hi sir, vice has no feed title support.
Hello! For some days now, the Facebook share button gives an error in the floating window:
Sorry, something went wrong. We’re working on getting this fixed as soon as we can.
Any ideas to correct it? thank you!
Hello, will schedule this check and maintainance in the next few hours, and eventually publish an update.
You’ll be notified here 
Hi there! Thank you very much for the prompt response, I await your notice.
Hi, the issue was caused by an outdated social sharing library.
We just udpated the theme, the new version 1.9.7 out in a few minutes will fix the bug.
Also, you earned a mention in the change log
thanks for your kind and patient collaboration
regards and have a nice day!
Hi there! the version 1.9.7 has already been published?
yes
1.9.7 [2019 August 02]- Prettysocial update to fix facebook share [thanks @christianlancestremere]
Hi there! I ask you a question, the whole site is broken when I update it, since at the time I touched several things of the code, even when uploading a child-theme. Can you tell me what is the file only that makes sharing facebook work? that is, the file that I must replace so that only that works … thanks!
sure: sharepage.php
I replace that file but it still gives me an error, will I be hooked with someone else?
ready! we also need to update the qt-jquerylibraries.js thank you very much for all your support !!!
Yes we recently made a small change to that library because Facebook slightly changed the URL.
Well wasn’t really support I just gave you a name of a file
I am trying to re-setup my site but I need my activation key.
Hi, and what is the issue with that exactly? You can simply make it using the link in the documentation
http://qantumthemes.com/activation/Whenever I fill out that form it says “Hacking attempt detected”. I think I filled it out a long time ago when I was testing the theme but I needed to reinstall the theme today to start working on it. I don’t have a email with any record of the activation key and I didn’t save it anywhere.
I have the purchase code. Thanks for the quick reply!
scratch that. I found it! I had it saved! Thanks again for the help!
The captcha I guess thanks for the feedback, glad is all fine!
Questions before buying: 1. Can the theme use the video embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hi, the theme embeds automatically video from Youtube and Vimeo. You can’t use as background a video from your server, but, what you can do instead, is to make a channel on YT with the video, which can also be UNLISTED only the embedded video will be visible), and use it as background. You can use the theme in the same domain and in a subdomain, yes.
ALSO: you really want the video to be on youtube, because it checks the client speed and avoid having your visitor waiting 2 minutes to download a 4k background if they are slow. Youtube in fact deliveries automatically the best resolution based on the client speed to make an instant play, thing that with a self hosted video you can’t do.
Hi – Hope you are well? How do I get the Podcast Archive Page to be in order from newest podcast to the oldest? Currently it is showing the oldest podcast first.
A
Hello! Thanks for getting in touch, actually this question requests the answer from a developer, could you kindly get in touch via helpdesk?
http://www.qantumthemes.com/helpdesk/forums/forum/vice-music-dj-and-music-band-wordpress-theme/ If you’re not registered, you can register here http://www.qantumthemes.com/helpdesk/register/ You’ll be asked the purchase code to access, for more info on this: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Thanks again for your kind feedback, looking forward for your helpdesk ticket wish you a nice day!
Hello! I would like to change the theme, for me it is important that the player read the song titles from the radio stream. Maybe I’ll theme OnAir2 or Kentha? Can simply add a player plugin from these themes?
.
.
Hello, is not a problem is you bought the Vice theme after the 1st of April, otherwise is not possible. Please get in touch via email with info@qantumthemes.com for this commercial request, please provide your purchase code so we can confirm the change. You can also include the URL of your site and your streaming info, so we can provide a check on the stream health and compatibility.
Thanks and have a nice day!
hi, how to change header background color?
Hello! The theme has 2 built in options: dark and light. You can switch it in the customizer. If instead you want to set custom colors, as is a small change, we can provide a little customization. In this case, please open a helpdesk request. You find the link in the support section of the manual.
Regards
Is your topic suitable for a 12-channel radio station? Is your theme in the editing self-explanatory or very cumbersome?
Is there a radio station that uses your theme to watch it? We are currently not satisfied with the view of our websites.
Hi, yes you can put 12 radio channels as there are no limitations.
The theme is simples than the OnAir2 theme which you already have, but is lexx flexible in some details.
Actually I don’t have available links to existing radios with our theme, but there are quite some.
What is lexx-flexiblein some details, please explain in more detail
Ops, typo, less lexible
Just used X instead of S in the rush.
By the way, if you like Vice and have a radio with multi channel, we have a theme meant to be the successor of Vice which is Kentha, it has the same possibilities and many more, plus witht he plugin Kentha Radio it will add all the features you have on the OnAir2 theme (schedule, widgets and more).
The structure of the database is the same of OnAir2 so you can actually migrate without loosing contents, you will only need to make your home page with the new theme and set the customizer options, but posts, events, schedule and more will be recognized from OnAir2 to Kentha.
Theme: https://themeforest.net/item/kentha-visionary-music-wordpress-theme/21148850 Plugin: https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress-theme-to-add-radio-station-and-schedule-functionality/21878366Yes, the price of theme + plugin is a bit more, but we are talking about a completely different product which puts together all the possibilities of Vice and OnAir2, a renewed blazing fast performance (the only music theme achieving A99% performance on GTmetrix).
I do not see any big differences between Onair2 and kentha, kentha looks a bit different otherwise the same functions. Or do I have a wrong impression, what are the significant differences and what is better or different in Kentha than on Onair2?
I would like it to be our website in such a way as Kissfm or Jamfm or egofm. https://www.kissfm.de , https://www.jam.fm , https://www.egofm.de . Theme Vice has a similar sidebar like the website of Egofm. or would you have another idea?
Hello and thanks for your questions. Actually Kentha with the Kentha radio plugin has the sum of the functionalities of all our themes, that’s why has a higher cost. It has all of the functions of themes as vice and onair2 together. Anyway, I think your request deserves a bit more attention to guide you to the right choice Can you please send an email to info@qantumthemes.com with a copy of your request? We will provide you a much better presale service via email. Thanks!
hello, where i can find the vice-demo-content.xml, i thing is not is the zip file, can you help me! thanks!
Hi and thanks for getting in touch. Question: did you read the manual? Because from your request I have to assume you did not, which is a shame cos you will miss a tons of features and won’t be able to properly install and use this product.
Please note that:
1) The support is provided via helpdesk (as written in the manual). As matter of fact I’m not a developer and the responses here are limited.
2) The theme has a demo installer, no need for xml
3) There are a lot of settings and possibilities which, without documentation, you won’t be able to use properly, and would be a shame because you have a tons of possibilities with this theme
If you still have any question please contact the support service, because my help is about commercial requests and features, so here we are not providing in-depth tech support
Thanks and have a nice day!
hi again, and thanks! just need to look for every option in the theme, everything works fine.
Hello zahedi, thanks for your feedback. I assume you was able to finish the installation properly, if you still have any issue please make sure to contact our experts via helpdesk
thanks and have a nice day!
