6625 comments found.
I’m tried to changed my menu style to magamenu after i’m saved it’s jump back to dropdown menu….
Could you please help me?
Hello,
Take our apologies for this inconvenience! It’s a known issue and we have already fixed it. Fix will be included in the next update. Contact us using support forum and our support team will help you ASAP. Or wait for the next theme update.
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Hello Support,
Is this theme compatible with Jetpack?
Thank you
Hello,
Yes, theme is compatible. The only option that may conflict is Images Lazy loading because our theme already includes this option.
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Thank you
You are welcome!
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Hi again Support,
Please check your Google conection to your support. Is not working https://imgur.com/a/X5gDmESThank you
Hello,
Thank you for your report. Use the default login option, please, till we fixing the issue.
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Thank you!
You are welcome.
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Hello the old customers that we use WP Bakery, will we have problems after update? We wish to use the WP Bakery for the current sites. Can we ?
Hello,
Our theme support both WPBakery and Elementor page builder. You can use any of them (just don’t mix!). So, there should not be any problem for your current site where you use WPBakery. Anyway, do the files and DB backup always before any theme or plugin update!
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RTL demo is not working it gives 404 page Does this theme support RTL?
Hello, kolioalo,
Thank you for notice! We will update this version soon. Please follow this link https://xstore.8theme.com/demos/rtl/ar/
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Hello, On mobile when trying out the demo I see that add to cart doesnt work in a single tap. First tap highlights the button, second tap adds to cart. Can this be done in a single tap? I’m using safari on iOS 13. Thank you, AB
Hello,
Thank you for your interest in our theme! 
Which demo version have you checked? There are different Product Content Effects and Swatch Styles. Please check this demo – https://xstore.8theme.com/demos/2/organic01/shop/
Is it what you are looking for?
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Yes I was looking at the same demo. Its just the 2 step add to cart that I want to bypass. Meaning, currently in the demo only if the product is selected (wishlist heart icon is visible) the add to cart button works. I want the user to be able to add to cart directly with a single tap. Is it possible to do that?
Thank you, AB
Hello,
Thank you for the notice. It will be possible in the next update of our theme (will be released soon).
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That’s awesome. Could you please share an approximate timeline? I’ll plan to move to xstore accordingly.
Also, is it possible to disable the border around all the product images?
Hello,
We plan update within 2 days. It’s not a problem to remove border around images.
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Hi, how can remove insecure image ‘http://xstore.8theme.com/tea/wp-content/uploads/sites/40/2017/06/bg.png or which files inside this string
Hello,
Go to Edit Home page > check background image of rows/sections – http://prntscr.com/rxvgbc http://prntscr.com/rxvglp
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Hello! I have installed default theme with elementor. There is a bug in slider product widget. The products display is not updated in mobile view.
The problem is on both tablet and smartphone. Please, take a look at this screenshot: https://jumptooffers.com/screen-error.jpg
Hello,
Thank you, we know about this issue and we are working on it at this moment. Please wait for the next theme update. We hope it will be soon.
If you have any other questions, contact us via form on this page – https://themeforest.net/user/8theme
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I want to use 3 languages for the website how do I do it?
Hello,
To make site multilanguage, you need to use one of the additional plugins:
1) WPML (paid) https://xstore.helpscoutdocs.com/article/31-translation-with-wpml
2) qTranslate (free)
3) Polylang (free with paid extra options)
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Hello! But only default demo is compatibile with Elementor?
Hello,
XStore theme is compatible with the Elementor. At this moment, we have the default demo based on the Elementor and 11 additional elements http://prntscr.com/rveumy . You can check this demo here https://xstore.8theme.com/elementor/ Import of this demo is also available.We are working hard on the creation of other demos and demo content for import based on the Elementor. Upcoming theme updates will include many more demos and new elements. So, if you have any suggestions about new elements or demos you would like to get in updates we are opened for the requests.
Don’t afraid that only one demo is available for import right now. Our professional support team will suggest to you what elements would be better to use if you already have a mockup of the future site or like content from the existing demo.
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Thanks for detailed reply! It would be great if you could build this Elementor compatible demo: https://xstore.8theme.com/demos/electronics/
Or something similar!
Regards
Hello,
Thanks for the request.
Have a nice day.
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Hello! How do I deactivate the license on my site?
I click on the “Deactivate Theme” button but nothing happens.
I have to move the license to a new domain
Please Can you help me? Thanks in advance
Best regards
Hello,
XStore Dashboard > Deactivate theme > https://prnt.sc/rxcnfa
If you need any further assistance, contact us via form on this page – https://themeforest.net/user/8theme
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Ok thankyou
Hello,
You’re welcome!
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“Excelent support and very good theme once u done right customization”
5 star rating from SLOsid for Customer Support.
Hallo, i try to import home red demo but i see only a theme with name Coming soon red
Hello,
Please watch this video – https://youtu.be/wkIKN2IyEZI The Home red page can be installed via our Page importer.
Submit a topic on support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ if you need any further assistance.
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We bought this template for this demo only. We need to import all demo pages and content. Its possible?
Hello,
Import the default demo first and then import the Home red demo using Page Importer as mentioned in video tutorial. Or contact us on the support forum and our experts will help you with this.
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I purchased support and it’s not updating on 8theme.com so I cannot post an issue. Please assist.
Hello,
Have you updated it in your account area of 8theme account according to docs?https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
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Hello, i have spent many time to find why my menu option to open a mega menu doesn’t work anymore; i did excactely the tutorial video but no way, could you please give me the solution to it, thank you
Hello,
Please, check the conversation above http://prntscr.com/rw8brk
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ouuuf, 2 days i lost for this, thank you very much, i’ll wait for it
Hello,
Take our apologies! Next time you may contact us in the comments area or using author contact form to make sure if problem is related to theme bug or to something else.
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Please help to understand how many themes included in the buy. and how many website/eCommerce store can be created on single purchase.
Hello,
Thank you for your interest in our theme!
Item includes 1 theme with 90+ versions that you’ll be able to install in one click from the options http://prntscr.com/rw36sf
According to ThemeForest license policy https://themeforest.net/licenses/standard you can use 1 license for the 1 project (1 dev and 1 live sites) only. If you want to create different projects using theme you will need to buy additional license for the every additional project.
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Hi I would like to ask about problem with saving setting for mega menu. We have installed last version of theme and also of wp and wo. We can’t save settings for mega menu 
We try turn off all plugins but it not help.
Hello,
Take our apologies for this inconvenience! It’s a know issue and we have already fixed it. Fix will be included in the next update. Contact us using the author contact form and our support team will help you ASAP. Or wait for the next theme update.
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Thanks, I will wait for next update
Hello,
Ok. Thank you for your understanding!
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Dear Developer,
My support has expired, but I am not looking for help with any technical issue, so I hope you can answer my simple question here.
I have a heavy customized Woo and have to stay with 3.9.3 for now. Does Xstore 6.3.0 NEED Woo v. 4+ or can do it’s job over older version as well? I am not sure if I can update having Woo 3.9.3.
Regards.
Hello,
We did not face compatibility issues with the WooCommerce 3.9.3. Anyway, you can always create staging site (full copy of the existing one), update theme and XStore core plugin there first, check everything and if there is no issues then update the production site.
Did you make your customization of WooCommerce files in the child theme? Because you won’t be able to use the old version of WooCommerce to long, we work with WooCommerce 10+ years, so believe me. That’s why it’s recommended to make all the changes in child theme only. In this case, you are able to update changed files to new versions with minimum efforts just comparing the new and old versions of the file and adding the necessary code.
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Thank you very much.
Of course, all changes are in child theme. Everything was done by the senior developer who normally works for big international company, not by me. Professional job. It was his advise to ask you if I have to have Woo 4 or it is only compatibility thing. Also, everything will be tested thoroughly before deploying to the production site. Thank you once again.
PS. Great theme !!!
Hello,
Thank you very much. We do our best to suit the user’s needs. So if you have any suggestions for theme improvements feel free to tell us!
Glad to hear that everything was done according to the rules. I asked because sometimes users don’t know about this and change plugin or theme files directly and then lose customization after updates. We try to avoid such situations. I did not see your site but I’m sure that it’s cook, so if you would like you can share link and we’ll add it to our showcase as an example of the store based on XStore.
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Dear Olga,
I will share link to my store with you with great pleasure, but after 1 month or so, because now I am using very GOLD Xstore (v. 3.1) and new version is under development, or rather at final stage of testing. There is only some work left of the frontend. This is why I wanted to have the latest XStore due to full compatibility with Elementor which I am using (PRO version) and which should greatly help, I think. We’ll be in touch.
Regards
Hello,
I see. Ok, take your time and we wish you all the best! We would be glad to check your site once you finish it. Our support at your service if you need anything related to our theme.
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Just upgraded to the latest version and created a new header using the builder, but i have not been able to make the logo bigger. is there an easy way of doing this ?
Hello,
Thanks for using our theme.
Change the width of the Logo element in the header content. Here you can find our video tutorials – http://prntscr.com/rvv17a
If you need any further assistance, contact us via support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via form on this page – https://themeforest.net/user/8theme
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Thanks for the reply, but I did, published and it doesnt work and the logo is much bigger that what is shows now
Hello,
Please contact us in one of the described ways (via the contact form it is possible to do even in case your support is expired). It is not possible to give you further assistance without the ability to see your site, just by a short description. Provide URL + temporary wp-admin access, so our technicians can take a closer look.
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Your demo content is not working with elementor, correct? Why you do not make that clear in your description? you only wrote: its compatible with wpbackery and with elementor. but what about demo content?! no information….
Hello,
Thank you for your interest in our theme!
At this moment, we have the default demo based on the Elementor and 11 additional elements http://prntscr.com/rveumy . You can check this demo here https://xstore.8theme.com/elementor/ Import of this demo is also available. Also, we are working hard on the creation of other demos and demo content for import based on the Elementor. Upcoming theme updates will include many more demos and new elements. So, if you have any suggestions about new elements or demos you would like to get in updates we are opened for the requests.
Don’t afraid that only one demo is available for import right now. Our professional support team will suggest to you what elements would be better to use if you already have a mockup of the future site or like content from the existing demo.
Regards
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