28319 comments found.
Presale questions, 1. Can I customize every category page of woocomerce (header image, add blocks etc.)? 2. Can the theme intergrate with mega menu plugins? 3. Can I customize products’ view (list view,grid view, hide stars,hide buy buttons etc.)? 4.Can I customize product page? 5.There is option to add shapes and to do them responsive on ux-slider or change paddings, background etc on slider elements? 6. Because I have allready buy an other theme and I am not contented, I would like to know if I try it and If does not the thing which I want to ask you for refund. 7. What woocommerce ajax filter plugin is compatible with your theme or suggested?
One more question…can I have different filters for every category?
Hi,
- You can add different contents to the top and bottom of each category. The category image is used as the header image.
- Flatsome is compatible with Ubermenu and Max Mega Menu plugins.
- Yes, you can.
- Yes, you can build your own custom product layout with UX Builder.
- You can check the features of the slider element from here.
- You can ask for a refund if it doesn’t work as expected.
- FacetWP should work fine with Flatsome.
- Flatsome uses the default Woocommerce category filters. You’ll need a 3rd party plugin for that feature.
Thank you!
Hi,
how do i remove the product placeholder in the shop page and home page? i want any image or default image.
https://ibb.co/8MtnpqPThanks
Hi,
You can change that image from Woocommerce>Settings>Products > General > Placeholder image.
this is only letting me change it, there no option to have no image appearing. i dont want to change it, i want to remove the placeholder.
It’s all about Woocommerce, not Flatsome. We don’t have any control over the placeholder images. Please contact Woocommerce support.
Hi I want to add a shortcode to a page or a product layout, and when trying to add any shortcode using UX blocks, It shows the shortcode as a text. I searched the documentation but can’t find any thing. I appreciate helping me to do that.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hey, I’m trying to remove the search ability for guest/logged out users, as i have a private wholesale store, is this something you would be able to help with? Thank you in advance
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
The theme doesnt support the 5.4 wordpress, can you update the theme please?
Hi,
Flatsome is fully compatible with Wordpress 5.4.
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Dont know why cannot view the title of the product or the description of the product in the product page.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, can I use this theme as a multi vendor marketplace ?
Hi,
With a 3rd party plugin, yes, you can.
tgsaifutdinov777
Hi guys need some help over here…manage to get opacity on the search results but i would like to apply also the same level of opacity to the search bar but keep using the squared version. opacity .8
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, and thanks for this great theme. Can you please let me know if you have any other +/- qty snippet for shop/loop page?
already used this but doesn’t shows correctly. https://docs.woocommerce.com/document/override-loop-template-and-show-quantities-next-to-add-to-cart-buttons/Thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, we have added MP4 video as a full screen background on our one-page website. We have enabled the sound and loop, but when we open the website on mobile, it’s only dark, video is not playing and there is no sound. And when we click on some button that opens a pop up form, after filling it and hitting submit, we are returned back to the same page and video starts playing with audio and video. This is the same with any video which we tested? For desktop, we know browser has to have enabled autoplay in order to see and hear the video automatically, but is there any workaround to make video autoplay with sound on?
Hi,
Can you submit a support ticket here?
Our support has expired, and we don’t think this is that big problem because of which we have to extend the support.
Hello! In mobile is it possible to make a 2 column layout be one next to the other?
I want to avoid in mobile one column below the other.
Thanks
Hi,
Have you checked the responsive options of UX Builder from here?
Hi, Team.. We are fully satisfied with your theme programming ideas.
Thanks for your great effort. https://www.leopardmoversdubai.comThank you for the feedback 
Hi! I’m having an issue, where I’m adding a product to the cart, from the search page, and it redirects me to the home page. Ajax add to cart is enabled in the woocommerce settings. I want my customers to stay on the search page.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
The latest version has a bug with video’s in woocommerce. When inserting a youtube video on the product page in it’s own tab. There is some code and a play button visible on the product image. Can this please be fixed. See here: https://www.mediaelectronics.be/product/svs-pb-4000/
Hi,
I double checked but it works fine. Also, we haven’t got any other complain about that. Did you check after deactivating all plugins except Woocommerce and switching to the parent theme?
POSTED ON APRIL 16, 2020 BY xxx Hi, in which theme folder and in which file I can delete POSTED ON and keep just the date OR rewrite POSTED ON to >>> LAST UPDATED. Thanks.
Hi,
Those strings are returned by a function called “flatsome_posted_on()”. You can overwrite it via the child theme or retranslate those strings with the Loco Translate plugin.
I see, could u give me some hints how to overwrite it via the child theme? thanks
Love this theme! I saw it listed on https://medium.com/best-wordpress-themes/top-themes-that-makes-your-site-look-like-ebay-efad5c5ac658 Congratulations! Keep up the great work!
Thank you 
Are the sample products for ecommerce also available when we purchase the theme? How do we avail of sample products that we can initially put in our ecommerce website when we purchase the flatsome theme? Thanks!
Hi,
You’ll be able to import all demo content including sample products via Setup Wizard. But the images are not included because of Copyright issues.
Hello, the Instagram connection all of a sudden stopped working. When I navigate to Flatsome > Advanced > Instagram, there is no connected account?? It was working just fine these last few months.
When reconnecting, I am redirected to Facebook where I select the accounts/pages etc, then I receive this error:
Failed to get Access Token. Can’t Load URL: The domain of this URL isn’t included in the app’s domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.
What do I need to do? I’ve messed around in the Facebook app settings but I dont really know what I need to do. There is nothing in your documentation that says this is even necessary?
Hi,
Can you submit a support ticket here?
I am using the latest version of flatsome as well as the latest version of Amazon Pay by woocommerce. I have checked with Woocommerce, and they said to let you know that they believe flatsome might be the cause of this issue:
ReferenceError: amazon is not defined (Found in the console log in Chrome and Firefox )
Do you know if this can be fixed?
Hi,
Can you submit a support ticket here?
done
you would think you would want to fix issues