Hi there,

Thanks for taking an interest! When it comes to SEO in WordPress themes, there’re no strict rules that must be followed, but there’re some good practices we try to implement. According to Yoast SEO, WPExplorer, and other industry influencers, the most important thing here is your content. Our theme does have basic SEO fields and if you wish to improve this you can always use a plugin such as Yoast SEO plugin for more extended features.

Let us know if you have any additional questions.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Does the website have schema available?

Hi there,

Yes, our theme is based by shema.org base for better seo performance.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

ticket #44819

Hi there,

Thank you, please note that our support teams response time is within 24h range and we are sure you will get an answer as soon as possible.

Thanks

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Once a theme is updated it will be a changelog presented on the bottom of our page on Envato.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Here, it says an update to May 12, but there is nothing at bottom of theme page. In addition, I had no email announcing it to me. That is why I come to ask here if there has really been an update or not, because there have been several bug reports and some quite significant, which still do not seem to have been corrected. Thanks.

Hi there,

Possible there were some minor changes done by our team, but does not have anything to do with the theme update yet. You will for sure be notified if an update of the theme is released.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi, I’ve send a ticket. Please respond as soon as possible. Thanks

Hi there,

Thanks for submitting a request. Please note that our support teams response time is within 24h and we are sure your request will be handled as soon as possible.

Thank you for your patience.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi t here,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest!

Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Do let us know if you have any additional questions.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! You do have an option to use Raw HTML shortcode as well as you do have option to add the raw HTML widget in the widget areas. So it is possible for sure.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! Please check our article about it here.

If you still encounter issues and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thank you so much for quick response. It worked perfectly, thank you so much.

Hi there,

Glad we could help!

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I hope you’re familiar with your theme and which areas I’m speaking about?

Hi there,

These are all portfolio list that you can use to display your portfolio items. The featured image that is set on a portfolio single will be displayed on the portfolio list. You can read more about it in our themes documentation and if you need any further assistance please submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! You do have an option to set this on your desktop version however the mobile header does have a slightly different behaviour. So within our themes options it is not possible to change this but it will be possible to add a custom CSS to achieve it.

Do let us know if you have any additional questions anytime.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

We have now located your request and it has been assigned to and agent so you will for sure get an answer soon.

Please note that you do need to register an account in order to be able to submit a request as well as you will see a SUBMIT A REQUEST link on the upper right corner, as well as we have provided you with more guidance and an alternative email address where you can contact our support team.

Thank you for your patience and understanding.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please note that for our demo site, we haven’t done specific site speed optimisation because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed ñ so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analysing and assessing website performance.

Unfortunately we do not have at the moment possibility to share other users examples not we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Do let us know if you have any additional questions anytime.

Support Elated Portfolio part of Qode Interactive

Donít forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for submitting your request. Please expect a bit longer than usual wait times due to safety measures related to COVID-19. We appreciate your patience and understanding, we do also see that your request has been assigned to an agent and we are sure you will get an answer soon.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying

If this doesn’t help, please provide your request ID so we can check the status.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thanks a lot. This method worked flawlessly.

You’re welcome!

If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi, I have submitted a ticket and still awaiting response. How long will it usually take? Please get back to me asap.

Hi there,

Our agents’ usual response time is up to 24 hours on weekdays. Please provide your request ID here so we can check the status.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.