28319 comments found.
Hi there, this looks amazing. Does it have the functionality to build an entire site with the drag and drop, or just the homepage? A problem I have at the minute is I can use a theme which allows me to create a nice home page, but then the other pages look sub-standard. Thanks. Phill
Hi,
You can use UX Builder on all pages including single product page layouts. Also can create UX Block components and import ready-to-use components and layouts via Flatsome Studio. In addition, you’ll be able to use the Header Builder to build your header. Please visit our Youtube Channel.
Brilliant. Thank you
By the way you can’t create custom pages for blog posts, custom posts and product category pages. They’re dynamic php layouts.
Hi Guys,
I did a gtmetrix analysis and it picked up a weird 404: /wp-content/themes/flatsome-child/style.css/js/sticky.js
Any idea how I can resolve this?
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
I inserted a SHORTCODE in a Product Short Description to show a UX Block. The block is shown in Product Page. So far so goog.
Then I set the Product Page to show the ‘Product Short Description”. Here is the problem. The SHORTCODE is printed as [my-shortcode] and the content of the UX Block is not shown. Take a look a this capture to see what I mean: https://monosnap.com/file/BRYIccjZAUfdtjaAwqp7ayACHzIciG
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to put the word ”menu” on the hamburger menu icon (in mobile view).
I mean i don’t need to remove it or move it around, i only need the word menu in this cube or outside, but i need it. I need that word
maybe a simple trick? if it can be on tablet why not on mobile? can we just make a trick to dimensions and make it works?
Hi,
Can you try the CSS below?
.mobile-nav .menu-title.hide-for-small {
display: block !important;
}
Yes, works nice that’s all i want, thanks very much for your help 
After last theme update portfolio archive page title is changed to the same that last portfolio post title. Is it bug? (Now title is not “Portfolio”)
Hi,
Thanks for the report. We’ve forwarded that to our developer team to check.
After the last theme update (3.11.3), the portfolio archive page has not changed. The name is still not “Portfolio”. I don’t see where there are settings for the title in the theme options …
Updating the permalink helped solve this problem. But I don’t understand how …)
How To Export And Import Pages & Files From Local To Production, There No Option For Exporting & Importing , Wordpress Default Exporter & Importer Not Working Properly, Is there any method to do it
Hi,
Your ticket #107194 will be replied very soon. Thanks for your patience.
we expect discount to buy!
Hi,
To be one of the first to hear announcements about Flatsome (including sales), please join our official Facebook Community.
Dear support, can you advise about the issue that i am facing after i have updated the theme and wordpress versions to the latest. After clicking place order on the checkout page, an empty page is showing instead of the payment gateways options. Thank you
Hi,
Can you submit a support ticket here?
sure
Hello there! Is this theme compatible with WC Vendors Pro?
Hi,
We haven’t tested all vendor plugins. But you can join our official Facebook Community, search for tested vendors plugins (Dokan, WC Marketplace, WC Vendors, etc.) and get the opinions of the users who already use them with Flatsome.
Hi. Is there is a way to change the size of the social icons in the header Builder?
Hi,
You can change them via Custom CSS.
updated theme to 3.11.2 and IG is showing “Instagram has returned invalid data.”
Hi,
No changes have been done with the Instagram element in the latest release of Flatsome. Did you follow this guide?
Hello, I have problem with the My-Account page, when I translate the slug in french “mon-compte” instead “my-account”, I don’t have the sidebar! Can you please check that? Thanks a lot
Hi,
If you’re going to use your website only in French, remove the my account page permanently, go to Woocommerce>Status>Tools and click on the Create Pages button. Woocommerce will create the My Account page (and the page slug) in French automatically. Don’t forget to change the page template to Woocommerce – My Account after doing that.
Thanks for the tip. But, there is again no sidebar when I do this step… the sidebar appear only when I put a slug in english “mydomaine.com/my-account/” but in French “mydomaine.com/mon-compte/”, there is no sidebar…
Hello, can you please help us? We have sold in affiliate a lot of your theme, and we need also the replies for our students! All the best
Hello,
I saw in previous comments that the theme has the Portuguese language (Brazil).
Could you give me a step by step on how to make this change?
I managed to change the language of wordpress – ( General Settings – Site Language – Portuguese )
But the theme remains in English, can you help me?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Ok, thank you!!! I will send now.
I need a demo version to show my client. Could you please send?
Hi,
The only demo we can provide is flatsome3.uxthemes.com
After update to 3.11.1 only on the frontpage my menu dosent work, all the other pages it dose…using megamenu
Got a fix from mega
Hi,
Thanks for letting us know you solved that
Hey guys can you please look at my question i opened a ticket #106779?
Hi,
Your ticket #106779 has already been answered. Can you check your inbox and the spam folder?
megamenu or ubermenu which is ideal for mobile devices, i would prefer to use slide-in menu rather than dropdown… please suggest the right one
- I Want 4-Step Category Menu For ECommerce Website
- I Use Flatsome Theme, I Like Its Default Menu, But It Doesn’t Support 4-Step Category
- I Want Good Mobile & Desktop Menu Plugin Which Supports Flatsome Theme
- Reading Comments I Found Out, Do I Need To Use Two Menus One For Desktop Uber Menu & For Mobile ShiftNav Menu
Why Is That So ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi guys, i updated everything (Theme, Woocomerce) but it seems that our customers don’t get any emails anymore.
It’s probably about: flatsome-child/woocommerce/emails/customer-completed-order.php It says: Version 3.5.0 is outdated. Main version is 3.7.0
Hi,
The child theme folder contains the modified files by you or your developer. Please contact the person who created it and update manually.
Hi, we didn’t modify the theme and use it as it comes.
The child theme comes as empty (a thumbnail image, empty style.css and functions.php files) and we don’t have any control over email templates. You can check our official child theme which is included in the zip package you download from your Theme Forest account.
Hi, i have a problem with my child theme ( i make it from flatsome setup wizard ) this is my style.css of the child theme:
/* Theme Name: Mychild Description: This is a child theme for Flatsome Theme Author: UX Themes Version: 3.11.0 Template: flatsome */
but i receive this error : Missing dependencies – child-theme-style – theme-style (missing)
I just can’t understand why I know that the support has expired, but I hope you can still give me an answer
Hi,
Can you check if the parent theme is installed in a folder named “flatsome”?
Yes it is
Can you try to use the child theme included in the zip package you downloaded from your Theme Forest account?
nothing, even putting the child theme included in the package I have the same problem 
Can you submit a support ticket here? Please don’t forget to share the admin credentials.
done, thank you very much
Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket.
Ticket status: Closed
I want to change the content in standard emails that are being sent out to customers. They are being translated nicely, but i cant find the file where it’s being translated from? Can you help?
Hi,
Flatsome doesn’t have any control over the emails.
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