390 comments found.
Hello, RTL supported yet?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Please check this template with RTL support: https://themeforest.net/item/invetex-business-consulting-investments/17107813
Regards.
Support
Themerex Portfolio
Website
Hi, just update the theme and it broke my site: AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function themerex_reviews_get_markup() in /var/www/vhosts/
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. It does not require support renewal. Our team will check it for you.
Regards.
Support
Themerex Portfolio
Website
Instead of Education Center on home page I want my website name. Can you tell me how can change that.
Hello,
Thank you for choosing our theme!
You may upload your logo image in Appearance > Theme Options >Logo -https://prnt.sc/wfx75r
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Happy New Year!
Support
Themerex Portfolio
Website
I am using education center theme. I want to know that how can I change/ delete the inbulit date format in course.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you.
Support
Themerex Portfolio
Website
While importing the demo getting error in Revolution Slider
Hello,
Your ticket #29368 was replied. Please check it. Thank you!
Best Regards,Can I translate the site in Russian? or add a multylanguage plugin?
Hello,
We appreciate your interest in our theme!
Absolutely! You can translate the template into Russian using the theme language file.
Also, the template supports WPML plugin for a multi-language website. Please feel free to use it.
Regards.
Hi there I’m considering buying this theme for a project (WP + Learndash + Woo). I noticed that there was no update since April 2019. Any plan for an updated version ? Cheers
Hello,
Thank you for contacting us!
This template is a great choice for your project! The theme is fully compatible with Learndash and WooCommerce.
Currently, we are planning a new update, but the testing process will take some time. For this reason, I am not able to provide the exact date of the release.
For now, we recommend all our customers updating all the bundled plugins, the latest version of which they can obtain from our Support Department for free at https://themerex.net/support/.
Regards.
Hello. Recently purchased this theme. And I love it. Thank you for the great work done.
I would like some assistance with the testimonials section in the homepage. I would like to change the background color to be in line with that of my theme, but I cannot seem to find the easiest way to do this. I looked through the documentation, but can’t find it.
When I changed my color scheme in the Theme Options, only the testimonials section on the about us page was changed. But the one on the home page remains unchanged. I tried to look for it in the code itself, but I’m completely lost on it.
Your guidance on this would be helpful.
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, I have a tiny problem on the theme. I did all my translation to french with LocoLoca and your theme options. their is two translations that does not work :/
When i’m on a sigle lesson I have the breadcrums and my homepage is called ” Home ” I wich to called him “Accueil” And, same page, the search input placeholder is still ” Search … ” i wishto translate that.
Can you guide me to where should I do that ? 
Thx
Hello,
By default, all theme translations should be made in the .pot file. Please check the documentation for more info http://education.themerex.net/doc/#theme_translation.
Best Regards,thx, I think the problem is realited to an extensions, not the theme finaly. Thx for the reply 
Me again, the extension says that it’s not them, but related to the theme.
So i’m back. 
I tried to change the infos on the .pot file ( by hand but also with Locotranslate plugin, and it did not work unforthunatly :/ )
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require the purchase code) for further research on the issue.
Best Regards,Hello!, I was checking the theme in my mobile and the menu in shop page and product pages doesn’t work, and if I go to the cart page, I can’t see the pictures of the products you add before. Is it possible to fix these problems?. Thank you very much,
Hello,
Could you please submit the support ticket at https://themerex.net/support/ with your site URL and Wordpress admin login credentials to get qualified help from our support team.
Best Regards,Hi!, I saw this problem in your preview. I closed my website long time ago and now I want to open again and I was thinking in using your theme.
Hello,
Okay, got it. The menu issue has been solved on the demo. As for the product thumbnail on the cart page, it is hidden on mobile. Please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) to get help.
Best Regards,Thank you very much.
Hello, I need a theme that has the following characteristics: sell a membership with access to videos. These videos are not live. they are recorded videos. customers must pay and automatically have access to your videos, for the time they chose. If you do not decide to renew, your access to the platform must automatically cease. And be compatible with wordpress 5.5 Does your product meet all this? thank you
Hello,
Thank you for your interest in our theme!
Such functionality is not included by default.
Our theme is fully compatible with Learndash LMS plugin but is not included in the theme package. It should be purchased separately at https://www.learndash.com/pricing-and-purchase/. The plugin is a powerful tool for selling courses online. Please check this link for the features it offers https://www.learndash.com/wordpress-course-plugin-features/.
If this is not still what you are looking for, please contact our Customization Studio for a quote at https://themerex.net/support/ (select ‘Get Customization’ category).
Best Regards,Hi there, Which extension of LMS do you recommend to complement your theme? Regards,
Hello,
Thank you for your interest in our theme!
Learndash LMS plugin is fully compatible with the theme but is not included in the theme package. It should be purchased separately at https://www.learndash.com/pricing-and-purchase/. You may get a plugin with $30 discount using our promocode. If there is on-going sale on the plugin website and the discount price offered by the plugin author is bigger, the discount will not be coupled.
Best Regards,I’m building a website with the Education theme, however the download does not have the Instagram widget, and it no longer exists in wordpress repository hence cannot complete plugin installation.
Also, the Install demo data doesn’t work even though I have upped all the php.ini settings.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,I know that my support has expired but in your last version (almost 1 year before!) 3.6, the WPBakery is very old and I cannot upgrade my PHP version from 7.1 to 7.2 or 7.3. Please at least release an upgrade version of your theme with the new versions of the plugins! Please! WPBakery and Slider Revolution have been changed a lot! Please! Thank you!
Hello,
We are currently preparing the theme update. It will be released in a short while. You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,I have the same problem with others, the Additional Tags plugin. Just updated my site to WordPress 5.4.1 and now I cannot save any page. It always give me error. When I disable the plugin, I can save but the additional tags (from this plugin) oc are missing! And one more question, can’t you just give the answer here, so that we (the rest) read it? There so many people that have the same problem with this plugin… Just asking…
Hello,
The issue you described is not a common issue.
Could you please submit the ticket at https://themerex.net/support/ into Pre-Sales category (Purchase Code is not required) for further research on the issue.
Best Regards,Problem found!
There was a conflict of your plugin and SiteOrigin CSS version 1.2.7. From Version 1.2.6 and back there is no such problem! I reported to them and sent me a beta version that resolves the problem!
Thanks for the quick answer!
I bought support 15 days ago. It’s desesperating the waste of time it is making me loose… For days they can’t enter into the ftp… they answer things are going well in other pages that I ask for support. I say, I want to change the margins left and right for mobile, they answer it looks good on there side and the solution they give me doesn’t solve anything. I would like a refund. I’m definitely going to change the theme. It’s been anoying for days and I’m fed up!
Hello,
Sorry for misunderstanding, the page where the testimonials did not work, was deleted and no longer existed so the technicians were not able to locate or reproduce the issue for a little while.
Your tickets were replied. Please check them. Thank you!
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
Best Regards,HI there. I am planning to buy https://themeforest.net/item/education-center-training-courses-wordpress-theme/10652918?_ga=2.65014889.610427532.1587961897-1511124367.1587523799 do you also customize the theme?
Hello,
Thank you for your interest in our theme!
Sure, please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hello, I have created a ticket for help but nobody responds. I have successfully installed this theme but there seems to be something wrong with the Additional Tags plugin, it crashes my site as soon as I instal it. And without that plugin, I’m missing some important elements including the beautiful login/register buttons in the header. Can you please help?
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Is there any plan to integrate bbpress?
Hello,
Unfortunately, Bbpress plugin is not assumed by the design by default. But you can contact our Customization studio at https://themerex.net/support/ (select ‘Get Customization’ option) for a quote on Bbpress plugin integration.
Best Regards,Pre-Sale Question,
Dear author, Greetings.
I want the following functionality, please advise if it is possible with your theme.
1) In the front end, the user role (instructor) can create quizzes from our (pre categorized) question bank and send them to other user group (student).
2) Once candidates submit the test, the result should be emailed to both, the instructor as well as the student.
3) Everything should be in front end.
4) Quizzes will be free. We will charge only to the instructor to create tests. There will be packages for instructor with limit of students they can send quizzes.
5) There will be no courses. Only quizzes.
Please advise if this can be done with your team.
Thanks and regards.
Hello,
Thank you for your interest in our theme!
You can consider the Learndash LMS plugin for adding the functionality like this. Please check this link for its features https://www.learndash.com/wordpress-course-plugin-features. Learndash LMS plugin is fully compatible with the theme but is not included in the theme package. It should be purchased separately at https://www.learndash.com/pricing-and-purchase/. You may get a plugin with $30 discount using our promocode.
Please also note that our Customization studio can add any functionality for the theme for an extra fee. Please feel free to submit the ticket at https://themerex.net/support/ (select ‘Get Customization’) for a quote. Best Regards,Does the Revolution Slider handle youTube video in the header?
Hello,
Please check this link on adding the Youtube video in Revolution slider https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/
For further support questions. please feel free to contact our support team at https://themerex.net/support/ to get qualified help on the issues. Best Regards,
