218 comments found.
portfolio masonry is now all blocked together and look horrible. Nothing has been changed. Just happened.
Hi there,
Sorry but we do need a bit more information on your end to be able to check this. So your website URL might help so we can inspect this on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Importantly, will Dessau work with current version of Wordpress, 5.4?
Hi there,
Yes, it will work normally.
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Pre-sale question: Will I be able to change the Home page with WP Bakery? For example, I would not want Testimonials and Id like to feature some youtube audio on the home page. I think I read that cant be done on the home page with the Dessau theme. Im interested in the Architecture Studio. Thank you.
Hi there,
Yes, you can organize WPBakery elements how you like, you can remove, add and edit parts of our existing pages.
If there’s anything else, please let us know!
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Hi,
I cannot use the visual builder for the portfolio detail page.
Using the MODERN APARTMENT is there any way I can put a comment for each image?
Looking forward to hearing back from you.
Hi there,
By default, the WP Bakery Plugin is available for page editing only. However, you can use it to edit other post types (such as blog posts or portfolios) as well. To do so, navigate to WP Bakery Page Builder > Role Manager > Post Types, select Custom from the dropdown and mark all the checkboxes available there.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Qode Interactive
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Hi there, I purchased this product yeasterday and I tried to install it right away. I made some mistakes when setting up the Wordpress and I decided to make a fresh reinstall. Before I reinstalled Wordpress I forgot to deregister the theme so now when I try to register it again it says it is already registered with another domain. However, I haven’t changed the domain and I am using the same domain I was using yeasterday when I installed the theme and registered it. Please can you help me with this issue Thank you
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us and one of our support agents will assist you.
Thanks.
Support
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Hi, thank you for the prompt reply. I have submitted two requests to Qode Help Center explainin the issue but I haven’t had any response yet. Please is it possible for someone from your team to look at this issue beacuse I am quite keen to get the website going as soon as possbile. I appriciate the fact that it might be my falt for not deregistering it before uninstalling (I was not aware of this unfortunalely) but I would like this problem solved as soon as possible. Thank you for your help.
Hi there,
Thank you for submitting your request. Please expect longer than usual wait times due to safety measures related to COVID-19. We appreciate your patience and understanding, also searching for your request by your Envato username we could not locate any ticket from you, so please provide us with your request ID.
Thanks.
Support
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Hi, the request ID are: #33064 and #33001. Thank you
Hi there,
We do see that our support agent has answered your request and if you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
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I think there is a problem with the Home Stack Slider
The images on the home stack Slider are non responsive. If you for instance use an ipad as a device it just gets squished horizontally. Also the default size of the demo images on the slider are 1920×1100, but if you use this image size, they get squished vertically on desktop.
Site dromma.com.ar Any help is appreciated, Cheers, JJ
Hi there,
Once we check your website we can see that you have a cross origin issue which is possible causing this on your end. So please check our article about it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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But it has nothing to do with fonts. Also the problem I mentioned is not only present on my site, but also in your live preview demo site…
Hi there,
Please do try with this to test it. However as for the responsive images on our demo they are quite big and they get scaled for sure. You do also have an ability to use Revolution Slider for this purpose where you will have a bit more options to handle the responsiveness of the slides.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello!
I bought Dessau for a company and im having some problems related to open a new tab (i dont know why) when i use the menu.
Thre proccedure is… im in homepage, use the menu to go to a page. Then when i click on the logo it opens a new tab on the browser to the homepage
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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good afternoon, i have a question: the theme accept SVG format (for logo)
Hi there,
Unfortunately there’s not a native feature for this. This modification would require additional coding of our theme files and we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
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where we can find our purchase code ?
Hello,
Thank you for reaching us 
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
If you have any further questions, please submit a ticket on our helpcenter and one of our support agents will assist you.
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i have bought this item about a year ago, how can i get wp bakery update? does i have tou bought it separatley or do you send tha bakery update with the theme updates?
Hello,
Thank you for reaching us
The latest version of WPBakery page builder (6.1) is included in the last theme version https://prnt.sc/re8dhc.
So you need to perform the theme & plugins update, and to do that, just follow the instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Hope this helps
Support
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Hi there Thank you for beautiful theme, I have a little problem that i’ve just noticed about Portfolio after click on “load more” There is double project repeat. Can you help me to fix it? Please see the url. http://www.idin-architects.com/
Ok, get the solution by order the ID, otherwise it will be double. Anyway if i still want it order by date will be a problem.
Hello,
Thank you for reaching us
We are glad that you managed to find a workaround for this. We tested this in our local installation and this is working fine on our behalf. Maybe you need to run the theme & plugins update, since the latest version is 1.3, and the version on your website is 1.0 https://prnt.sc/rdrs8w.
Here’s an article on how to run the theme & plugins update:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Hope this helps
Support
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Hello. I’m using your Dessau Theme.
1. How to change search button on main page to sidebar button? 2. How to chang “Load More” in Portfolio list item? Thanks
There is no my theme in Support Page
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Qode Interactive
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Pre-sale question
Could we use some of your photo from demo-content “Main Home” in our site with your theme after purchase?
Hi there,
Thanks for taking an interest in our theme! Please read our article about image copyright.
Let us know if you have any additional questions anytime.
Support
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Hello, Is working with wordpress 5.3 ? Thanks you
Hi,
Thank you for reaching us
Yes, this theme should work fine with the WordPress version 5.3.x.
Let us know if you have more questions
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“SHOULD” ? Sorry, I prefer buy another one to be SURE is working with wp 5.3. Thanks
Hello,
We tested Dessau theme with the latest version of WordPress and it’s working fine.
Let us know if you have more questions
Support
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Hi. I have a question. Is the theme updated to php 7?
Hi there,
Yes, our theme works with PHP version 7 and greater.
If there’s anything else, feel free to ask!
Support
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Hello, does this theme support Toolset Types/Views? As it does not work on my site. Thanks
Hi,
Please provide us with a more detailed explanation of your issue, and include your website URL. We will investigate.
Thank you
Support
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Hello, I have sent details to you via Envato message. Thanks
Support
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Hello team, it’s really a great topic. how can the language on the buttons be changed? Thank you
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hi, I’m getting a 522 error when trying to view your previews. Is this template still available for purchase and still supported?
Hi there,
Yes, our theme is still available. We are experiencing some server issues, please try again.
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how can i deactivate the white box on the portfolio slider?
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS:
.qodef-info-box.qodef-info-box-animate {
display: none;
}
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Dear,
I just purshase your Theme.
Many problem.
Impossible to activate WP BAKERY : Licence login required (email and password) Impossible to import the demo content (when i click on Import nothing) Impossible to activate Slider Revolution Premium (need licence)
Last question : What kind of plugin is recommend for french translation.
Waiting for your reply,
It’s ok for import.
Another question : How can i change the Portfolio name on each page. I remove the name in url but impossible to change the title on page. For example : https://dessau.select-themes.com/portfolio-item/a-symbiotic-design/ I want to change Portfolio to Project
Waiting for your reply,
Hi there,
To change the portfolio slug you may navigate to Dessau Options > Portfolio https://www.screencast.com/t/1lRrOXYzQx
I hope this helped and please for any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Thank’s but you don’t answer to all my request.
Can you explain how i can change the slug for : /portfolio-category/ or /portfolio-tags/
Waiting for your reply,
And i also need to edit the pagination section in portfolio page (remove center logo) and add pagination in top and bottom of the page. Exemple : https://dessau.select-themes.com/portfolio-item/a-symbiotic-design/
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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