28319 comments found.
After the last update, for products with variations, the main image does not change when selecting a variant.
Hi,
Can you submit a support ticket here?
hello. is it possible to add a self-hosted mp4 video (media database) as product video AND open it also in the lightbox? for now, it opens in the same window ;( thanks in advance for your input. Love your theme
Hi,
It’s not possible with the current options for now. You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
Dear author This is a pre-sales question. I have a WordPress website with WPASTRA theme and Woo-commerce plugin with 100 products. It is live and working well but the website is not looking attractive. I live your theme Flatsome to use on my website to make it attractive. Here is my question If I install your theme then do I loose all my Woocommerce products? Because in your demo video when I want to import your premade layout then fresh wooCommerce install through wizard setting. So how I use your theme without losing my WooCommerce product, setting, Pages. Please suggest before make a purchase. Thanks
Hi,
Switching to another theme doesn’t affect your current Woocommerce settings, products, orders, comments, etc. But it might be better to do that on staging instead of the production.
Hi, we would like to have the product category page with a full width template. Is there a way to do that? I haven’t found any option in the theme. Can you give us infos on how to do that?
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Presale question:
I would like to use this “Fancy Product Designer | WooCommerce WordPress” plugin so it should be compatible?
URL: https://codecanyon.net/item/fancy-product-designer-woocommercewordpress/6318393
I want to use for mobile cases products ( https://fancyproductdesigner.com/product/phone-cases/ )
Let me know if this plugin is compatible with no any error and fit with your design and provide perfect demo if compatible.
Also Let me know Elementor Pro plugin is compatible with theme?
Hi,
Some of our users use Fancy Product Designer. You can join our official Facebook Community and get some opinions about that.
Elementor works well with Flatsome but we haven’t fully tested the pro version yet.
Hello, I would like to know if have the possibility to even translate the UX BUILDER Editor, I tried with the locotranslator plugin, but the elements of the ux builder don’t even appear, I realized that it is possible to change directly in the php file, but I don’t know how sure to do this, so that in future updates I won’t lose what I did, do you have any suggestions? Thank you.
Hi,
UX Builder cannot be translated for now.
Hello, I am using ux_slider shortcode and want to loop it forever, is there a way to do it?
Hi,
The auto_slide and infinitive parameters are set as “true” by default. So it should loop automatically without these parameters.
Thanks for your reply, yes, it is not the loop. I just discovered that it has 2 bullets instead of 1. When it goes to 2nd one it is all white. How can I remove the second page/bullet which is empty?
Can you submit a support ticket here?
Hello! How do I customize the LOGIN – MY ACCOUNT page? Thanks
Hello! After the last update, the product gallery on the product page does not look right. The first image is normal size, and the rest are large. Please tell me what to do about it? Thank!
http://prntscr.com/s79e2vHi,
The last updates contain a security fix and some portfolio improvements. Please check plugin conflicts and cache.
Is there a way to make the header transparent but for the home page only?
Hi,
Yes, please change the page template of the homepage to Transparent Header from the page editor.
Hello, After the last flatsome updates (it may have appeared a long time ago but I didn’t notice), I noticed a non-responsive behavior in the blog archive area. If I set the display of archives to 3 columns, on the mobile device (tablet) or when the browser window is reduced, the images are blurred. A 200×300px image is displayed, regardless of the screen size, which generates blurring on a tablet. In the file /inc/shortcodes/blog_posts.php, in the box style area (line 67), I discovered the setting << ‘image_size’ => ‘medium’, >>. In the site administration area I set the Media with dimensions larger than 200×300, I regenerated the images but nothing changes. The only option in which the images are seen clearly (without blur) on the tablet is the one in which, in the /inc/shortcodes/blog_posts.php file, I modify ‘image_size’ => ‘original’. Can this situation be resolved somehow, other than as I discovered? Thanks!
Hi,
That line contains the default value of the image size parameter which can be changed from the Image Size option of the Blog Posts UX Builder element.
Thanks for the reply! Yes, I realized that’s what the line is for. What I’m telling you is that just by changing the value of “medium” with “original” there, the images are displayed correctly on the tablet (it’s not blurred). In other words … if I choose to display posts from the blog archive in the 3-column version (I set this kind of display in theme option), the archive page is not responsive. How can this situation be resolved without changing the line of code we talked about? Thank you very much!
I see. You can customize the flatsome/template-parts/posts/archive-3-col.php file by copying it into a flatsome-child/template-parts/posts folder. Just add the ‘image_size’ => ‘original’ parameter among the other blog_posts shortcode parameters. Because of there is no image_size parameter is defined, it takes the default value ‘medium’ automatically.
Thanks a lot for the reply!
I am using flatsome custom product layout, I added some additional content for one product but this content is showing for every product. How to gid rid of this ? Like if I want to display timer on one content then it will display to all products if using flatsome custom product layout ?
Hi,
A custom product layout is used in common. You need to add individual contents by custom coding.
Hi, is it possible to translate the admin without installing a new plugin? Thank you.
Hi,
It’s not possible to translate them without a plugin for now.
Can you consider to make it possible to translate it with .po .mo files in a future update? Thank you.
Wordpress doesn’t work in that way. All strings in a theme have to use the same text-domain.
3.11.3 has bugged portfolio titles. It takes random title of some post as title of them all.
Hi,
Did you try to clear cache (webserver, plugin, CDN, browser, etc.) and save the permalinks again?
Hello, It would be great to add Escrow, Bitcoin Cash, Ethereum, Litecoin, Coinbase to the payment icons. Unfortunately I am not able to add it myself. Thanks.
Hi,
Can you submit it to the feature requests? Instead of getting such icon requests one by one, we try to get and add them all at once.
I was able to make all the icons myself as you described in the online document. I write to help who have the same problems. 1. Don’t use Microsoft Edge 2. Allow SVG files in WordPress. 3. Apply what is written in the document. Finally: Really trust the theme. It is the most perfect I have ever worked. Thanks.
Hi, I am using your theme few months now but these days Im trying to make my product image to swap with the second image from the gallery on hover is this possible with your theme cause I cant find it anywhere
So I want in my home page products when I hover my product image to switch with the second image from my gallery !!!
I am waiting your answer Thank you
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
I can not submit support ticket. Just a simple question: how to add a whatsApp icon/Phone icon? When vistors click the icon it will active WhatsApp/call out?
Hi,
It’s already included in the share icons. You can enable from Customizer>Share. But it’ll be displayed on mobile devices only.
This theme is awesome, Thanks for sharing Regards Vizanimationpros : animation studios
is there any way to create ios and android app with flutter
Hi,
It’s more about Wordpress than a Wordpress theme. You can use Wordpress API but can’t use the theme styles I think.
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