28318 comments found.
some questions before order i test my friend site:
about this page /checkout/
can not tranlate the below text with Code Snippets+PHP from english to japanese:
‘Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our’ => ‘お客様の個人データは、ご注文の処理、このWebサイト全体でのお客様の体験のサポート、および弊社のその他の目的に使用されます’,
“Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our”
thanks!
BTW, why a japanese site and woocommerce with japanese seted after install the flasome will go to english all?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
My theme is not showing on the mobile but on word press its showing all my work and theme. Can you please help to see why its not showing on the mobile. It shows the end part of the page and up part of the page saying no block ID set.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Unable to edit link references in Menu?
It seems it is no longer possible to change link references in menu items? Previously one could click on the arrow to expand the menu item and then change the link. However, now it just states “Original: LinkedPage”. What am I missing?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I need help, to hide the product weight. Don’t need to display it, so, how should I hide it? Thanks!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I quite like your template is amazing, I just see that it doesn’t have the whatsapp icon and I can’t add my spotify profile on my social networks either.
Hi,
We’re getting the same request from musicians and will try to add Beatport, Spotify, Apple Music, SoundCloud, BandCamp soon. WhatsApp has already included, but it’s displayed only on mobile devices.
I am interested in buying Flatsome theme now.. I need to doouble check one thing though. Can I use it to create complete Full width shop pages?
I cannot see any demo that provides full width Header, Shop Page, etc?
Hi,
There is no ready-to-use option to make Shop page full-width. But it’s easy to make it with one line of custom CSS.
Hey, how can I edit woocommerce page with categories? I mean in “Pages” I have every page, like cart, checkout etc. and there is shortcode always. And I can edit this page, and there is no such page for woocommerce categories with product. I know I can edit this is “Products -> Categories” but this is not for what I am looking for. I need global normal wordpress page for woocommerce categories, to turn on monarch plugin. Br,
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello! would you tell me, How can we make this variable product price would be displayed instead of the main price when choosing from the drop-down menu like this? – https://prnt.sc/s9soek It is inconvenient for users when a lot of prices on a product card are simultaneously displayed.
Thank you!
Hi,
Prices are generated by Woocommerce. Flatsome just restyles it. You need to custom code it by using Woocommerce hooks.
Ok, Can you recommend a suitable plugin that can do this? And which will be compatible with flatsome Thank!
Hi,
I am sending you emails for 9 days, 7 days, 5 days ago to the support ticket between us and nobody is answering or updating me regarding the ticket anymore. What’s wrong? Is everything Ok?
Hi,
I’ve sent a request to our Help Desk. Your ticket #106838 will be answered ASAP.
I activated the Ubermenu plugin. I was able to show the Main Menu below the Logo.
Question: is there a way to show the Main Menu just at the right of the Main Logo?
If this was not possible, is there other plugin than Ubermenu to get this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, I have a question about multi langue plugin to translate the products and categories products, I tried the free version of polylang, but it does not support woo-commerce as I think, what you suggest me polylang or WPML, both cost about 30 USD? Thanks
Hi,
We don’t have any control over those plugins, so it has nothing to do with Flatsome.
How to change theme to RTL direction
Hi,
Wordpress switches to RTL right after you set a RTL language. Please just change the Wordpress site language from Settings>General.
Hi! Is there a way to eliminate the step that I show you in the video? In other words, can checkout details be removed? https://www.loom.com/share/25550e3764644df8bcbacd6c304af046
Thanks!
Hi,
You can modify the template of that “Thank You” page by copying it into the child theme folder with the exact folder structure. The file is flatsome/woocommerce/checkout/thankyou.php.
Unfortunately, the Flatsome theme did not meet my expectations. I requested a refund at least 6 days ago, but I still haven’t gotten feedback from the developer. I will not negate the issue, I just want the refund to take effect, according to Envato’s policies.
I will insist on all communication channels, public and private, until they make the refund.
Hi,
According to the Envato Market Refund Rules, “not meeting my expectations” is not a reason for refund.
I cited below for you.
“Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
- You don’t want it after you’ve downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).”
I just shared that to correct the misunderstanding and declare it to the other potential buyers. Please read the agreements carefully before buying anything. So, you won’t have to try to solve your problem with a threat later.
I’ll forward your refund request to the author anyway.
Hello, I want to ask you from next / prev product buttons on the single product page, can i somehow switch the directions? I mean now if i click left arrow i go to the next product and if i click to the right arrow i go to the previous product. I need to be on the reverse way.
Hi,
Flatsome uses the default Wordpress functions get_previous_post and get_next_post for next / prev product buttons. You need to modify flatsome_next_post_link_product and flatsome_previous_post_link_product functions on line #100-134 of the inc/woocommerce/structure-wc-product-page-header.php file.
Thank you. I use child theme. Can you help me with adding it there to prevent theme update problems?
Both functions can be overwritten. So, if you copy both into the functions.php file of the child theme, they will be used instead of the copies in the parent theme.
Thank you very much. It works. And last question. When i click to previous product and see the first product of the category what is the operating principle after that?
The previous product button disappears if it’s the first product in that category.
Ok one last question on this meter. The prev / next buttons lead to products that is sorted from old products to new products. In the products category the products is sorted : “By default” not “old to new”. Can i change the prev / next buttons to slide products like is sorted by default, not like old to new?
Canbyou answer to me please?
Hi, Mobie shop page there is a icon which opens list of categories and next to that icon on the right side is “FILTER” word, is there any way to edit that text or disable ? I have tried to find its translation using Loco translate but with no success. I need to urgently change the name of it to “CATEGORIES” or somethig eles, or even have a possibility to disable this texst and leaving only the icon. How I can do it, why it is not available to do inside the admin panel ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have sent it some time ago, is it really so difficult task to answer here ? Its strange there is no option in the theme settings to change that or disable, it should be availalbe to use. I had an idea to translate it to something different , have tried to find that phrase “FILTER” thru Loco Translate with no success …
Our response time is ~2 business days but we answer requests as soon as we can. Your tickets will be answered soon.
Thanks for your patience.
I accidentally missed the Flatsome last chance renewal, which ended on May 5. Could you please offer it to me again?
Hi,
We don’t have any control over purchases. Please submit a request to Envato from here.
Hi there. Pre-sale question (the theme features ans documentation look awesome). Any well made book editing store (not book store) I can see in the showcase ? Cheers. / olivier
Hi,
For samples that you cannot find on our Showcase, you can join our official Facebook Community and ask users to share links to their sites.
Thanks. I didn’t find any publishing ecommerce based on flatsome until now…
I’ve found 2 samples for you. https://caleta-olivia.com.ar https://allafricanbooks.com
Thanks a lot ! Allafricanbooks.com is interesting. Caleta Olivia looks unavailable today (403)
Maybe you can access via VPN over US. It seems it has geo-protection.
Hello people. I for a big mistake, set up my entire site on the child theme. Can I migrate everything to the main theme? I log in to see the main site live and have a part of the settings made. I don’t know what to do to not lose all my work.
I appreciate the help.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
how to add icon to the add to cart button?
like to apply this class “button primary is-large reveal-icon” but don’t know where to change?
Can you please help?
Hi,
You can add custom classes to add to cart buttons by using Woocommerce filters and hooks.
is there any other way to add icon to “add to cart” button? just like this image… http://prntscr.com/sbf59y
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