562 comments found.
Does this theme support Beaver Builder ?
Hello,
The theme is compatible only with WPBakery Page Builder.
thanks
Hello,
The social media icons are broken. I have tried the 2 methods below you recommended to other clients found on this forum BUT it is not working. Can you please help.
Method 1. 1. You can add Social Icons in the Topbar area from the Theme Options panel and use a widget to add them in the Footer area.
Method 2 Please make sure KeyDesign Addon is updated to latest version. Head over to Dashboard > Plugins > disable and delete the plugin. To install it again navigate to Dashboard > Appearance > Install Plugins.
Hello,
If you’re referring to the social media icons in the Topbar area, please update your theme. This issue has been fixed with the latest update.
Hi thank you for your reply. Yes I’m referring to the social media icons in the Topbar area. I only downloaded the theme for use about 10 days ago, has it since been updated? Also how do I update the theme without losing my customisations?
I fixed it thanks
There’s still issues with icons etc not showing correctly. Even after update and clearing cache.
Hello,
Please disable all plugins except for the theme recommended ones and test again. If issue is resolved, enable the plugins one by one until you find the problematic one(s).
Hi, I have a some problem with verification code in my new theme. I’m trying to activate it but receive an error “Error connecting to Envato API. Please try again later.”
how can i fix it?
Hello, please open a private ticket on our support platform keydesign.ticksy.com Thank you.
I bought the theme a year ago and now I decided to use it, unfortunately I don’t have technical support anymore and can’t open the private ticket.
I’ve sent you a private message. Please check.
Hi Fontawesome icons not showing after update, can you help me?
Hello!
Have you updated the theme required plugins? You can do that in Appearance > Install Plugins. Then clear your browser cache and test again. If issue persists, try disabling all plugins (except for the theme recommended ones) and test again.
Suddenly all the icons included in the theme disappeared. Are there any updates that will solve the problem?
Hello, if you updated the theme please make sure you update the required plugins too. ( KeyDesign Addon )
How can I activate the breadcrumbs on my pages? NavXT is installed, the hide breadcrumbs checkbox is not set, but I don’t see an option to display the breadcrumbs. Thanks for your support.
Hello,
Thanks for writing in! Please register and open a support ticket. We need to take a closer look with your install.
Are there any special offers recently?
Hello,
Sorry, we are not offering any discounts at the moment.
Hi,
Since the last update, one of my sections background image doesn’t appear anymore.
It doesn’t appear on the demo content either any longer. This is the section I’m referring to: https://prnt.sc/sk5l0p
Any idea what I should do to get it to show again?
Thanks
Forget it, I finally was able to fix it. For whatever reason the background settings just were not working and previous settings were removed.
Hello,
Thanks for reporting this back with us! We will investigate on our own servers and provide a fix with the next theme update.
Hello, my client is using version 1.7.1 of this theme and facing curl error 28. I have tried quite a number of things w.r.t php configuration on the server and finally found out that this error is associated with the theme as deactivating the theme solves the error. Could you please suggests the possible source of the error?. Thank you. Website – jrventurefzellc.com
Hello,
Thanks for writing in! This problem is a very common server related issue. In most of the cases not created by a particular theme or plugin, nor by WordPress.
The first thing to do is to update your WordPress to the latest version if not already done.
Then if the problem is still there, contact your hosting support and ask to check the following points:
- Update PHP and the cURL library.
- Increase server memory limit.
- The cURL error can be a dns related issue. Your hosting company might need to switch dns configuration to OpenDNS
- Ask your host if there is some limitation with wp-cron, or if loopback is disabled.
- Ask your host if there a firewall or security modules (e.g. mod_security ) that could block the outgoing cURL requests.
Hope this helps.
Hello, thank you for your response.
I have already extensively searched and tried above mentioned things.
Finally, I migrated the production theme to my local fresh installation of wordpress with no error. And, upon migration the error showed up in the local copy as well. So finally after some more playing around I found out that simply disabling the theme and using default theme with or without all active plugins solves it.
Please let me know if I could do some configuration changes in the local wamp or it could be something with the theme?
Could you please share some more light into the matter.
I asked it on stack as well. Yet to get a response. Been stuck for a while now. Please help here. Thank you.
https://stackoverflow.com/questions/61920899/wamp-wordpress-curl-error-28-operation-timed-out-after-10001-milliseconds-withello, will you be able to provide paid support to resolve this error?
Hello,
Unfortunately, we can not help with your local server configuration. This is clearly a issue with your WAMP server and we can’t help.
Hello, thank you for your response. No, I don’t mean for local server. Its on the production as well. I just replicated it on the local.
website – jrventurefzellc.com
please let me know.
When I activate the topbar I have a critical php error on my website ://
Hello, please open a ticket on our support platform: http://keydesign.ticksy.com/ You can open it as private ticket and add your credentials and website url and we will try to solve this asap. Thank you.
Hi, When I try to activate LeadEngine theme it gives me the error “Error connecting to Envato API. Please try again later”. Can you help with this?
Hello, please see: https://keydesign.ticksy.com/ticket/2393656
Hi,
Is there a possibility to shrink the font size of the testimonials, they are for our use a bit too large, making them smaller should allow us to get it worked out? Thank you for pointing me in the right direction.
I submitted a ticket but unfortunately I don’t have a valid support contract anymore, you help though is much appreciated.
Thank you,
Hello,
You can add the following CSS code with the theme custom style area (in Theme Options > Custom CSS):
The following code can be used for the Testimonial element without image:
.testimonials.slider.without-image .tt-content h6 { font-size: 20px; }
The following code can be used for the Testimonial element with image:
.testimonials.slider.with-image .tt-container h6 { font-size: 20px; }
Hope this helps.
You just released the 2.0 version of your theme on May 1st. I ran one of your demo pages through Googles PageSpeed Insights. Your still scoring a 26! How can you market that this these is ‘optimized for SEO’ with pagescores like this? I am using your theme for landing pages and Google Ads is flagging alerts. Please – explain the disconnect between what your marketing and what your ACTUAL page speed test scores are!
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.leadengine-wp.com%2Fseo-landing%2FHello, 90% of website optimization is from server configuration and WordPress caching/minifying plugins. After we’ve done some of that, please test again the same URL: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.leadengine-wp.com%2Fseo-landing%2F&tab=desktop
Please keep in mind that we haven’t changed anything in the theme files, all we did was to install a caching & minifying plugin.
Furthermore, we don’t trust 100% that google page speed tool. If you will test many times, the score will be different almost any time. Please test the same URL with other tools too: https://gtmetrix.com/reports/www.leadengine-wp.com/62CXsUqY
You can test the same url https://www.leadengine-wp.com/seo-landing/ with other page speed tools: https://gtmetrix.com/ , https://www.pingdom.com/ etc.
Thank you!
The “send” button on all our contact form 7 forms have now vanished since the latest update, only when you hover over the button can you see it. Can you help with this?
The link to our site is: www.theonlinegurus.com
Kind regards
Hello,
I see you’re still using the old KeyDesign Addon version – v2.5. Please update to latest v3.0 version. Head over to Dashboard > Appearance > Install Plugins > update the plugin. Then clear your browser cache and test again.
Hi Bogdan. Okay, that took care of that problem, but now the site is having major issues. See it here: https://theonlinegurus.com/
Have you cleared your browser cache? Please make a list with all issues and I will check them out.
Okay, it looks like we have it under control now, the problem was the cache. Thanks for the help.
I have an issue with the “smooth scroll” option that makes the page scroll down smoothly when you click a button for example. Before it worked okay, but now it doesn’t work anymore.
I have added this code in the “Extra class name” field under the settings of the button. Before the code was “cb-smooth-scroll”, but this doesn’t work anymore. Can you help with this?
Kind regards!
Hello,
Add the following code in Dashboard > LeadEngine > Theme Options > Custom CSS/JS > Javascript textarea:
jQuery(function($) {
$('.cb-smooth-scroll').bind('click', function(event) {
var $anchor = $(this);
$('html, body').stop().animate({
scrollTop: $($anchor.attr('href')).offset().top - 68 }, 1500, 'easeInOutExpo');
event.preventDefault();
});
});
Hope it helps.
All layout crashed after the last update!
Hello, please make sure you update the plugins too. Especially KeyDesign Addon. Go to plugins, deactivate/delete and install it again. Thank you.
Yes, we’re doing everything right. KeyDesign Addon to version 2.9.1 works correctly. What did you add to versions 3.0 and 3.1, that the page has completely destroyed the view as if something had damaged CSS.
Just updated everything to the latest including your latest theme version. However now there’s a ‘Let’s talk’ button that’s turned off in settings (Dashboard > LeadEngine > Theme Options > Header > Popup Modal) but is still showing on the site. Plus other symbols/icons have stopped working 
Hello, this is happening because you didn’t update KeyDesign Addon Plugin. Please go to plugins, deactivate/delete Keydesign Addon, and install again. If this still doesn’t solve your problem, please open a ticket on our support platform: keydesign.ticksy.com
Thank you!
Keydesign Addon seems new. I’ve installed it now the whole site is broken. Will have to renew my support and open a ticket.
We’ve left a reply with your ticket. Please check.
after updating WPBakery Page builder not updated and also there is no option of price switcher how to set price switcher please refer any blog or video which can help
Hello sir, first of all please make sure you update KeyDesign Addon plugin. Deactivate/delete and install again. The pricing switcher is a custom element integrated in KeyDesign Addon. After you update it, add a new pricing block on page from Blocks->Pricing Tables ( the switcher will be included ) or simply add a new element from Elements->Pricing Switch. Thank you.
Price switcher start showing but when i use it it really looks odd Please try to use that feature and check
Please share any video how to create or help with something else to create one
Hello,
You need to configure the Secondary Plan Value and Period with each pricing table. If you have any other technical questions, please register and open a support ticket. Our team will gladly help out.
I have applied i guess you should also check that feature and if you make any article or video which can help please make and upload on your website or youtube channel for help support ticket are not much helpful
I made the last update available for the theme and my website was deconfigured. Can you help me? The typography of the theme was disfigured and the buttons on the contact form as well.
Hello,
You need to update the bundled plugins. Navigate to Dashboard > Appearance > Install Plugins > update all plugins. Then clear your browser cache and test again.
Now it worked! THANK YOU! 
Glad to read this is resolved. If you have any other questions, feel free to register and open a support ticket. Our team will gladly help out.
Better support. even with the expired purchase code, they remain attentive to customers. Congratulations!
