23241 comments found.
Hello, I have two purchase codes with your theme. Can you please reset both of them as both website are now offline ? Thanks
Hello, @belayachimarouane,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, how to delete or hide the “Use Porto 10 coupon code” bar above the header? Thanks
Hello, @alberaara,
You can modify/remove it from Porto >> Theme Options >> General >> HTML Block as per your requirements.
Regards, P-THEMES.
hello, i need backend demo can you give me ?
Hello,
First of all, thanks for showing your interest in Porro WordPress.
Sorry to say that but you can not check the backend before purchasing the Theme.
Regards, P-THEMES.
Hello Friends, I have a problem that this theme of yours, which by the way is incredible and I think the best of all, is giving me a problem when I install a plugin that is very famous and used on all online store sites in Brazil.
We use the CORREIOS plugin https://br.wordpress.org/plugins/woocommerce-correios/ which is the most used here in Brazil and out of nowhere this script does not work with the PORTO theme .. Now when I disable it and go to another theme it works normally.
My account has expired, and I will renew the theme again, but I count on you in this support.
Example https://distribuidoralingerie.com.br/produto/conjunto-sem-costura-basico-nayane/
Hello, @rafael00seven,
Sorry to say that but we have not tested the CORREIOS plugin with our Theme yet officially so we are unable to suggest you on it, I think it has some incompatibility issues with the Theme.
Please contact the plugin author and ask to Customize the plugin core files for you for making the plugin compatible with the Theme.
OR
If you want us to Customize the Theme core files for making the Theme compatible with the particular plugin then you have to contact our Customization team for paid Customization services.
Regards, P-THEMES.
I want to reactivate this product this week on themefores.
By doing this process, would you be able to support this help in customizing this plugin?
Hello, @rafael00seven,
Sorry, but as I told you Customizing the third party plugins or Theme core files is not covered in Theme support policy, you should have to contact Customization team for paid Customization services or hire any developer.
Regards, P-THEMES.
Hi there, I love your theme. First I have installed it on my demo site. Now i cleaned everything and will install it on the new site. is it really nessecary that i buy the theme again?
Hello, @amazzura,
You have to deactivate the license from your test site by going into Porto >> Theme License and then you will be able to activate the Theme on your main site with same purchase code.
Regards, P-THEMES.
Hi P-Themes, i would like do it, but i cleaned all. the site does not exist. So i can’t deactivate it anymore.
Hello, @amazzura,
Please contact us via our support system with your product purchase code PSF file you want to reset, so that we will check/verify and reset it for you and then you will be able to use it again.
Regards, P-THEMES.
Hi, have a problem with “mfp-counter”. When i click on image in single product page (woocommerce) i don’t see normal counter of images (in right corner) like 1 of 3 …2 of 3…ecc, but i read “ c urr del% totale%”
Hello, @SilvioDiMartino,
This is because of the wrong translation, For now there must be some space in translation like this:
You have to change the translation and remove spaces as showing below and then it will work for you properly.
Regards, P-THEMES.
Thanks! so do I have to install this “Loco Translate” plugin?
Hello, @SilvioDiMartino,
You can simply change it into the language po file and mo file as well which you are using on your site, it will work for you.
Regards, P-THEMES.
Yes, It works! Thanks!
Wondering why woocommerce gives me this error porto/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0,
Hello, @grynge,
WooCommerce 4.1 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.3.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto 
Regards, P-THEMES.
Thanks for that much appreciated.
You’re Welcome!!!
Hello, I bought Porto theme and downloaded. When I install Porto theme, I got an error message saying that ‘413 Request Entity Too Large’. Would you tell me what is wrong and how to fix it?
I would like to request a full refund for this purchase due to this error and buy another theme.
Hello, @cellromax,
A 413 Request Entity Too Large error occurs when a request made from a client is too large to be processed by the webserver. If your web server is setting a particular HTTP request size limit, clients may come across a 413 Request Entity Too Large response. An example request, that may cause this error would be if a client was trying to upload a large file to the server (e.g. a large media file).
It is dependent upon the type of web server you are using which will determine which directive you need to configure. Whether you want to restrict users from uploading overly large files to your web server or want to increase the upload size limit, The following article will explain how:
https://www.keycdn.com/support/413-request-entity-too-large
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not finds this issue anymore and if yes then contact us via our support system with your site WP-Admin Login details so that we will check and Install the Theme for you on your site.
Regards, P-THEMES.
You refused my refund request. I am just a beginner in this area and don’t know what to do and have no time. Please, refund it and would like to another theme, please.
Hello, @cellromax,
Sorry to say that but here we only provide our dedicated support for the Theme pre-sale questions and Theme Options small issues, we have no access to it and its beyond our limitations, you can directly contact Author or Envato.
Regards, P-THEMES.
i need the file porto-pt_BR.po i want my theme on PORTUGUESE BRAZIL can u help me to have it ?:
Hello, @ronaldo74,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
Hi, The variation description in woocommerce products does not show anymore since your latest updates. This was working about a month ago, now nothing displays after selecting the correct attributes/variations.
If catalog mode is turned on it does not work. if i turn off catalog mode in Porto theme, the description shows up. I need Catalog mode on. This is a bug in your software.
Hello, @oachalon,
This is not a bug but this is how it works, If you are using Catalog Mode and turned OFF the Add to Cart Button then it means the user will not able to purchase anything, and that is the reason to hide that variation description as well, If you turn ON the Add to Cart Button while using Catalog Mode then variation description will also show while Catalog Mode is ON. I hope this makes sense now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i just want to configure a Head Menu like on this Website https://jackthreads.com/ with one Row. I searched all theme Options but could not find it. I Also try to configure with the header builder but the Main Menu always stay on the top of the search form like on two rows. Could you pls support to handle it.
Second question: The cart Menu Icon is always black. I want to switch it to white. Found Icon Color on Costomizer but it dont change.
Hello, @memoriasales,
1. You can use Header Builder and create your own header, You can use Logo, Main Menu and Search Form elements of Header Builder in a single row and it will work for you as showing below:
2. Please share your site URL so that I can check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, thanks for the feedback. I tried with the builder but it does not word. My Web ist under construction on www.hotspeeddeals.de Best Regards
Hello, @memoriasales,
Ok, Then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi, i had a reset on my Domain. Is there any other way to get a solution for the header? i dont want to gibe my Admin Login details to another one. Maybe i miss understood ?? My Site is working again and i only want a very simple header like this site: https://jackthreads.com/
My Web is activated again on: http://hotspeeddeals.de
Hello, @memoriasales,
You can simply create the same header using Header Builder, Please clone your site on a test site and share the test site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Hello i have used this css code you suggested in previous replies to questions from others, to change the cart icon but i can still see the previous icon behind the new one. Why is it not working?
mini-cart .minicart-icon:before {
content: ”\f217”; font-family: “FontAwesome” !important; }
Hello, @parisalex,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
The support system is stuck loading so I will post this here in reference to ticket 89674
“Trust me, the last thing I want is to be a pest in your tickets but is not normal the front looks different for you, for me editing, for me customizing or incognito. I just cleared my cache and it still the same, however, when i click ‘customize’ then it shows okay.
And I have another device with the same problem. Which type of device are you using to validate the issues? It seems as it could be a responsiveness issue to me, so please validate this before closing my ticket or marking it as resolved. Im using a mac 15.4” and 21”
I’d like to value your time as much as I value mine, and I’d appreciate to look into this thoroughly before marking it as resolved.
Hello, @jjenkins816,
Just confirmed from the support department and they said that they just replied again your support ticket #89674, so please check your support ticket reply and reply to your support ticket, The Support system is working absolutely fine.
Regards, P-THEMES.
Hi, once I import a demo, will I be able to translate all text in it to my language easily?
Hello, @boss_endorpher,
First of all, thanks for showing your interest in Porto WordPress.
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
This site uses the porto theme. I want to do it as in this demo. Which demo did they import?
Hello, @mert_om,
I think they Import Demo Shop 10:
https://www.portotheme.com/wordpress/porto/shop10/
You can check all the Theme Pre Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
hi sir how are ,i have one question can i use this theme one domain,and then deactive the theme from this domain ,and i want to install to another domain is that possible
Hello, @izharhaider,
You can do it but only for testing purpose not for using purpose, Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Why i got this error every time when i import Shop 32.
installation is failed! The package could not be downloaded.
Hello, @DominicSharland,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I TRY TO CHANGE THE MAIN HEADER WITH THE MSG Get Up to 40% OFF New-Season StylesMENWOMEN * Limited time only.
HOW I DO THAT
Hello, @asterkin1988,
You can modufy/remove it from Porto >> Theme Options >> General >> HTML Block as showing below:
Regards, P-THEMES.
hi; I want to remove the following code block from the source code … In which template is the
“ ....”
Hello, @grueter6,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Your Demo 23 Baby Shop keeps failing. We were able to install other themes with no issues. Can you check Shop 23 Demo for install failure?
Shop 23 (Baby Shop) installation is failed! The package could not be downloaded. Shop 23 (Baby Shop) Demo
Hello, @djlasvegas,
Let me explain to you:
Here is the Screenshot:
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Perfect! Yes that cleared it up and I was able to install demo. I appreciate the fast reply!
Ya it did not have that option on the Baby Shop in your example. I had to delete the Elementor abd WPBakery and start the demo content import wizard again. Then I could select WPBakery prior to selecting the shop demo install like in your example.
But now I know for next time if we have to reinstall a demo.
Thanks!
Sound’s Good!!!
