3203 comments found.
hello guys, I need to know something, it is supposed that the complete revolution slider is included, but it only appear the pro version and is asking for a code, you will give me the code? or is just the pro version inside? thanks
Hello,
Revolution slider is included but we don’t provide the purchase code so premium features are not available.
Kind Regards
The instagram feed isn’t working: I receive this message: Instagram has returned invalid data.
Hello,
You need to update the theme to the latest version and configure the Instagram API following our tutorial in the documentation https://xtemos.com/docs/basel/faq-guides-2/setup-instagram-api/
Kind Regards
Hi, is there a way to have a scrolling message in the top bar? Kind Regards
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
When can we expect a new version of this theme that is compatible with WP 5.4 and WC 4.0.1 (in a couple of weeks probably 4.1)?
Hello,
You can freely update your theme to the latest version as well as all the plugins. They are fully compatible already.
Kind Regards
Hi,
My social links are gone after the theme update. I use [social_buttons type=”follow”] on the top bar, but it doesn’t show anymore.
Also the share buttons are not working either. They are there but they look empty, no icons.
How can I fix this?
Thank you.
Hello,
Please, make sure that you have activated all the required plugins for our theme in Appearance -> Install plugins. And update the theme to the latest version too.
Kind Regards
Checking out your demo and if you see this page – the product image carosel jumps back to the top if you click on an image – is this a bug? https://demo.xtemos.com/basel/shop/woman/basic-knit-dress-chest/
Hello,
Sorry, but your question is not quite clear. Could you please send us some screenshot or a video so we can better understand your question?
Thank you
Hi, I have a pre-sales question.
Is it possible to create a full width gallery on product pages, similar to this:
https://flatsome3.uxthemes.com/shop/booking/yoga-course/?style=layout-exploreHello,
Unfortunately, there is no such layout for single product page and full width gallery in our theme.
Kind Regards
Hi, Congratulations on the excellent work you have done with this topic.
I have a question? You can view related products filtered by attribute (color type). How can I do it? You can help me
thanks
Hello,
Thank you for your comment. Related products are generated by WooCommerce plugin and they use categories and tags only. Unfortunately, product attributes cannot be applied there.
Kind Regards
Hello Team,
My website is running is really really slow. in between it become down in between can you please me on this thank you
Hello,
In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Kind Regards XTemos Studio
Hello, do you have the exact same customization features of Woodmart ? I really love your work. Can’t wait to try one of these two themes ! I’m just wondering which one could be the best for my project. It’s for a restaurant that will have a online store. Thanks !
Hello,
Basel is not the same as WoodMart in terms of customizations but it has a lot of similar features. The most important thing about WoodMart is that it has visual header builder and Basel has predefined header layouts that you can see on our demo.
Kind Regards
Hi, the instagram feed isn’t working: I receive this message: Instagram has returned invalid data.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support period is already expired and you need help, you need to extend the support period on ThemeForest first.
Regards
Hello,
You need to write Shopify version theme authors for help in this situation.
Kind Regards
Hi, can you please tell me if the Basel theme is compatible with the Dokan multi-vendors plugin? thanks
Hello,
Yes, our Basel theme is fully compatible with Dokan multivendors plugin.
Kind Regards
when i view in mobile there no infinite scroll , how to see ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/
Regards
I changed the base header and it is not changing on the categories page. Please help.
Hello,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support period is already expired and you need help, you need to extend the support period on ThemeForest first.
Regards
I also just updated to version 5.2.0 and now FontAwesome icons are no longer loading. My support has expired but since this has been identified by others, I’m hoping you’ll be able to offer a solution here. Thank you.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
It only seems to affect the navigation arrows, down, left, right etc.
I had to use
<script src="https://use.fontawesome.com/a9e8be7baf.js"></script>in the header which solved the issue but not sure why it did!
We just checked this page and icons seem to work correctly now https://gyazo.com/465c071c69a9bbcd2d84407548a300f2 Try to remove the custom code you added so we can see the problem.
I will leave it without the code for 24 hours but the site is live so I can’t leave it like this for too long.
Icons seem to be working correctly now https://gyazo.com/d20f6156549320b12c044ce647b3ae90
No – they are not – I’m still seeing broken icons in three different browsers as I removed the above code for testing.
We are testing on different browsers and devices and it sitll looks correctly https://gyazo.com/e38f17cc687055f5726082bc31163903 Try to clear your cache and be sure that you are visiting the same URL as you provided here.
I’ve cleared cache, I’ve reset my modem, I’ve used HotSpot on my mobile to connect to internet and I continue to see ALL ARROWS missing, both on mobile viewing and on laptop viewing. Still looks incorrect….
https://gyazo.com/bcab5d817a21d0bebf495ef97f18798dIt’s the same on mobile, using hotspot or wireless, laptop, tablet, everything… All caches are cleared.
Also – why would this problem be fixed for me when I add
<script src="https://use.fontawesome.com/a9e8be7baf.js">to the header? Isn’t this calling an outdated fontawesome library? Sounds to me like your theme is still calling this library???
It is really strange thing this this code has no connection to that arrow in the header. Moreover, this arrow is not a Font Awesome icon at all. It is a part of our theme’s custom icons set as you can see from this screenshot https://prnt.sc/sjgh85
Oh! That is weird indeed… What the heck???
Wait! My code calls the Font-Awesome font family. Why is that?
.basel-products-nav .product-btn > a span:before { position: absolute; top: 0px; font-size: 14px; line-height: 3px; color: black; font-family: “FontAwesome”; }
Header icons are set to Line-Icons…
So do you mean font awesome or line icons? We are confused now. And what code are you talking about?
If you have a look at the screenshot above, you’ll see these are the navigation arrows to go to Next and Previous product that use FontAwesome as well as the arrow back to Home page in the breadcrumbs. The menu navigation uses Line Icons (according to the Theme Settings) yet they also don’t display unless I put the JS in. It’s very strange!
You say about Line icons but your JS code is for FontAwesome so there is no connection between this. Moreover, as we mentioned and shown on our screenshots, these icons use neither FontAwesome nor Line icons. They come from our “Basel font” for icons.
Hi – we are trying to update Revolution Slider and WP Page Bakery Builder in the Appearance > Install Plugins section.
Revolution Slider tells us that the latest version is already loaded – but is only 5.4.8.3 and is telling us to upgrade to 6.1.8 (then won’t let us).
WP Bakery Builder 6.1 – needs to upgrade to 6.3 Downloading update from https://shop.effectio.org/wp-json/effectio/v4/product?id=....... Download failed. Internal Server Error
Could you please advise how to update these? Thanks
Hello,
Internal server error says about some problem with your own hosting server. You need to contact your hosting support and ask to investigate this issue from their side.
Kind Regards
When will this theme be compatible with woocommerce 4.0?
Hello,
Our theme is already compatible with the latest version of the WooCommerce plugin.
Kind Regards
Hi, the JS template files are not working on my website. I disabled all optimization plugins and cloudflare to check if it affects the JS functions but it doesn’t solve it. Nothing is working on the website that is JS based (such as search form, offcanvas sidebars, promo box, top banner). please advise – it’s urgent. thank you
Hello,
Could you please disable all plugins that are not related to our theme and provide us your website link so we can check it?
Thank you in advance
it’s a live site. I can’t do that.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
wishlist isnt working properly on the updated versions of basel, how do i fix this?
it does show the heart (add to wishlist) on the category products anymore
Hello,
Be sure that you have configured our theme’s Wishlist properly according to our documentation https://xtemos.com/docs/basel/basel-wishlist/
Regards
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