1727 comments found.
Hi, can you guys help us on this ticket: https://thimpress.com/forums/topic/some-features-not-working-after-latest-update/ more than 6 days waiting for an solution… thank you!
Hi rodrigomc2000 ,
Our developer is trying to find a solution for you. Please wait for it.
Thanks!
Hello, Please can you confirm the process of uploading courses into the theme? Can it be edited from the front end editor or do we have to edit the courses from Wordpress? Is there a video on how to upload courses? Also, do teachers upload the courses from the backend or front end.I have just purchased a theme I am not happy with at all. Thanks
Hi nnembun,
We support to instructors who can create course from frontend with LearnPress – Frontend Editor plugin.
We’re using LearnPress LMS system, you can read here to know how to use it: https://docspress.thimpress.com/learnpress/
Hope you love our theme 
hello, how will you suggest to switch “course-curriculum” to the right and “learn-press-content-item” to the left while in lesson mode. Thx
Hi Imercier,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your ticket.
Sincerely
Hello, we have installed the demo, we solved the problem with some premium plugins, but we still cannot edit the profile part and we cannot upload quizzes or videos to that part.We want to make an online course page.As we write, the site is limited, can you help?
Hi kerimovv112,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/eduma/ we’ll help you check it out.
hello, I’m having some issues, and I posted it in your support forum but more than a day has passed and I got no answer!!!! is that a support?!
Hi Hexacker,
We are so sorry about late response.
Please check your topic in our support forum.
Sincerely.
Do I need to remind you everytime to check the support forum? more than one day of waiting your reply and I got nothing.
Hi Hexacker,
Sorry for the late response, we are overloaded the support.
We’re working on your site now. Please continue to discuss with us on forum.
Hello, just purchased Course Builder, please provide premium downloads, no downloads available after login, purchase code check done, still no downloads on https://thimpress.com/my-account/downloads/
Hi mcpol,
Please let me know exactly that you want to download.
If you want to use add-ons, you can install it in the Dashboard / Course Builder / Plugins.
Please check it out.
1. can i try demo panel admin ?
2. can i give coupon code from student ?
3. your language can Translate to indonesai language ?
Hi arokleto,
1. I’m so sorry.
You can’t access demo panel admin. You can only check demo on the frontend.
2. We support to use WooCommerce Coupon code for LearnPress with LearnPress – WooCommerce Payments add-on.
3. Yes, you can translate your site with Loco Translate plugin.
Hope you love our theme 
Hi team,
Hi we have bought your theme, all installed. we have imported the “Demo eLearning II”, but when we try to customize the them using the:
Appearance >> Customize and select the = Header > Top Bar > and tried to change it’s Background Color . It’s not saving and also the theme now seems to be broken and Top bar has a become transparent background and also top menu links gets to change in blue color which we haven’t did (looks like it’s taking the bootstrap default blue color). It’s not saving properly. plz chk the screen shot:
We also tried to change the font color and other things, even they also don’t change.
The css file at the the css file at the wp-content/uploads/tc_stylesheets is zero
Please help we are trying this for the past half day but it’s not working fine.
https://imgur.com/mmaNxq0our current system settings:
https://imgur.com/aSj4mevplease, help we have very short time to deliver to our client.
Hi stevemango,
We have replied you on forum. Please check it out.
Hi team,
UPDATE: as per your note we have given the changed the Max Size and Max Upload Size to 128 MB, please check it:
https://imgur.com/VpVgaacwe have also given the wp-content/uploads/tc_stylesheets full 777 (even though it’s not secure, but for having it full permission to check if it’s works)
https://imgur.com/3gwrvrxNow when we try to customize the theme using the Appearance >> Customize and select the = Header > Top Bar > and tried to change it’s Background Color. Nothing is changed the .css file size is made to zero. plz check it at:
https://imgur.com/JNkLf6owhich also makes the theme design broken:
https://i.imgur.com/mmaNxq0l.jpgplz provide us help, what should we do next. We are not able to customize the theme, still we are facing the issue plz help us. tnx
We have bought the theme last week, still not able to get started with it because of this issue. plz help
Hi stevemango,
Please continue to discuss with us on forum. We’ll check all your issues.
Thanks for the update sir, but we have already added about the issue in the forum. looking forward your help and response. tnx for your valuable time.
Hi stevemango,
Yes, we’re checking it.
Excellent theme, a few questions before buying:
1.what exactly is the difference with eduma? 2. can it also be integrated with zoom? 3. I am in Latin America and I would like to know if I can integrate it with the PayU latam payment gateway. 4. Would you have to buy an external plugin to work?
Thank you very much for your help.
I love the work they do!
Hi augustoaguirre,
1. They are just deference in their layout.
2. Yes, it can be integrated with zoom. You can see instruction here, it’s the same way with eduma:
https://docspress.thimpress.com/eduma/#zoom-integration3. You can use our “LearnPress – WooCommerce Payment Methods Integration” plugin to integrate with other payment gateways.
4. No, you just need to buy the theme. All required plugins are included.
Sincerely
Thank you very much for the information

Hello support. I noticed about nine months ago another user was receiving a similar fatal error with Elementor, I’m receiving now. I also noticed that that you instructed them to email you directly. The error message is:
Fatal error: Class ‘Elementor\Widget_Base’ not found in /home/blackokl/public_html/www.oklahomablackentrepreneurs.com/wp-content/themes/course-builder/thim-elementor/elements/brands/brands.php on line 10 lang=”en-US”
Do I need to email you as well, or is there an easy fix you can share with me on here?
Hi CEOWilson,
I’m so sorry about that.
Please create a new ticket on our forum: https://thimpress.com/forums/forum/course-builder-lms/ we’ll find a solution for you.
Thank you.

I have a presale question. I would like to know if I the theme generates automatic certificates ID?
Thank you.
Hi jmflores,
I’m so sorry.
We don’t have this feature yet. But thanks for your feedback, we’ll consider adding it in the next time.
hi, do you have voucher code feature for course builder theme ?
Hi rheinm,
I don’t get your mind.
You want voucher code for your customer users when buy courses or you want a voucher for you to buy a theme? Please let us know.
Sincerely
Hi guys.
I update all the pluglins ( Theme pluglins and external pluglins)
Then i update the theme from 3.1.0 to 3.1.2 ( Using the Course Builder Theme Dashboard ) , and my site is broken:
1) All my logos change to the default “Couse builder” logos
2) My top bar is not shown
3) The “Menu layout” change to “vertical style”
4) My footer color background change
5) My footer columns change to “6”
6) My copyrigth text change to ” © 2017 Course Builder Theme. All rights reserved.”
7) My custom CSS was deleted
These were the things that I saw superficially, I don’t know that others were also affected.
I restored the backup of the site to the 3.1.0 Course builder version.
This has never happened to me before with the course builder theme update.
How can I update without problems ?
Thanks, regards
I found others users reports with the same problems
https://thimpress.com/forums/topic/header-menu-display-issue-since-theme-update/ https://thimpress.com/forums/topic/site-broken-after-update/ https://thimpress.com/forums/topic/custom-css-gone-after-theme-update/Something is wrong with the 3.1.2 update ? 
Hi liviano,
We checked these tickets and the reason is due to the 3rd party plugin.
So please send an email to support@thimpress.com with subject “liviano – Course Builder Support” and let us know your issues. We’ll help you check it out.
Hi guys ,
I already found the solution
. I manually update the course builder core, and now all work fine .
Thanks , best regards.
That’s great 
Still having issues with this theme/plugin bundle.
1. Woocommerce payment goes to processing not allowing customer to access I have to change the order status to allow even when enabled auto enroll
2. sent help 2 days ago and no reply (https://thimpress.com/forums/topic/menu-top-line/)
When will you provide support ??
Hi underscore14,
We replied your topic on our forum.
Please check it out.
Sincerely
hello, is there any option to sell course and take payment to our customize payment option ??
Hi shanto623,
Please let me know the payment you want to use.
By now, we support to use WooCommerce Payment for LearnPress with LearnPress – WooCommerce Payments add-on.
Please check it out.
Hi please can you confirm
1. Does your theme have SCORM connector technology. I believe this allows us to plug in courses when purchased from course providers to eliminate us having to enter the courses and content manually.
2. When users are doing a course does the software provide progress points. So the software knows exactly where they stopped when they return. Thanks
Hi nnembun,
Thank you for your interest in our theme.
1. This theme hasn’t had SCORM connector technology.
2. Our theme can do that. There are progress points and you can get back right there where you stop at the last time.
Sincerely
THANKS FOR YOUR REPLY.
1. So am I to assume that this theme is mainly for an online school where only instructors can upload their corse content or admin will have to enter these one at a time?
2. So our position is that we want to to buy course content from providers who. have skills content like Udemy. Such a company may have 100 or 1000 courses. is there a way to use your theme to make entry of this to our LMS quick and efficient or can you recommend a plug in that can help.
Hi nnembun,
1. Yes, mainly but not only.
2. You can use “LearnPress Export Import – WordPress extension for LearnPress” at https://wordpress.org/plugins/learnpress-import-export/
This plug in may help you to import courses to your LMS.
Sincerely
The Plug in “ May” help? Please in which circumstances will it not help. Can you also explain how this extension works. Is an extension a plug in.
You need to customize your course data file exactly like our format in the XML file to import successfully.
Because your courses are from another system, it may be in other formats, so it will take a long time to customize or get trouble when importing.
If you can customize your data, it will import successfully. Or you can set your raw data, and we will take customize part for you (with fee), you can contact https://thimpress.com/wordpress-theme-customization-services/ or contact me to do that: support@thimpress.com.
Sincerely
Created ticket on 8th of May still no answer? Issues with CSS in RTL and also alot of strings need to be translated.
Hi underscore14,
We have replied your ticket. Please check it out.
hi, Could help to check my email and reply as soon as possible? i have a some urgent issue need to fix.
Thanks
Hi William_Wang,
We’re checking it.
HI, Any update?
Hi William_Wang,
Our developer is working on your site.
after updating to 3.1.2 my site is not working.
Hi jyotiranjanpanda596, Please create a new ticket on our forum: https://thimpress.com/forums/forum/course-builder-lms/ we’ll help you check it.
Thanks.
i already done that please have look
Hi jyotiranjanpanda596,
We’re working on your site.
Hi there, I’ve written to support but haven’t received any message back. I really cannot figure out where to change the home page background image? Apparently that image is attached to your site which doesn’t allow my site to gain full SSL.
I deleted that image from media, but it is still showing on home page and I couldn’t find just where to change it?
I tried with elementor, I tried with WP baker, I tried to change featured image on home page, still the image is there, what to do next?
This image of a girl I need to remove and change completely: https://www.site-shot.com/z7Xg7pDTEeqENQJCrBEABA
How do I get rid of this image on my home page? Here it is: https://wordpresslms.thimpress.com/element-1/wp-content/uploads/sites/16/2017/06/home-1-bg.jpg
It is creating SSL problems for me.
Hi WPNewbie101,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/course-builder-lms/ we’ll help you check it.
Thanks.
Hi Thimpress, no one helped me yet from support team. I just need to know a simple information: – HOW TO CHANGE THE IMAGE on HOMEPAGE?
Your image is connected to your site and not letting my SSL work. This simple thing is delaying my launch! Your support team said few days ago they will assign a developer to help me, but no one was assigned and I don’t need a developer, just show me how to change the HOMEPAGE IMAGE!
Hi WPNewbie101,
Please continue to discuss with us on forum. Thanks.