490 comments found.
I purchased this theme some days ago, and I’m yet to install it, as it requested a token via admin. I have created several tokens, and none of them are working. I have contacted this theme vendor, but it takes over 48 hours for them to respond to my message. It seems they are not aware that token is needed before installation of this theme. Their delay in responding to my message is making this project tedious for me, as I can’t do anything without installing the theme.
Hi there,
Once we check we can see that your request has been responded to. Anyway please note that our theme doesn’t require any token, it just requires inserting of your purchase code inside Roam Dashboard panel. You can read more about it here
If you refer to the Envato Market plugin you can read more about it here: https://envato.com/market-plugin/If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hey, I get “Code is already registered for other domain” (license code) , the theme is not used on any website, I tried it out on one website, but we removed website, and I try the same code on the same website, on the same host. please to fix issue.
Hi,
Please send an email to helpcenter@qodeinteractive.com and include your purchase code and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I have some issues with the thema:
1. When changing the colors in the settings, they do not take effect and I continue with the default colors:
https://www.screencast.com/t/zQ0CXO3q https://www.screencast.com/t/FfiZ6dU2c2. Im trying to disable the side bar but i cant find where
https://www.screencast.com/t/ZTzS8DWhbY23Thank you for your help
3. i need to install a 2 custom fonts (NEXA and NEXA BOLD ), how can i do that ?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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My inquirie was sent thank you.
i post my ticket on Friday at 10:21, i give you my credentials to login in my web but still have no support. please this is a expensive theme and i don´t have support. How long it takes to answer my question from support?
Hi,
Please note that usual response time on ticketing system is up to 24 hours, but if you submitted your ticket prior to weekend, avg. response time is a bit increased. We’ll answer yours and all other tickets as soon as possible, thank you for understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Will you make a update soon ? Thanks for your respond.
Hi,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please submit a ticket on our Help Center at https://helpcenter.qodeinteractive.com/ and one of our support agents will provide you with latest versions.
Support
Mikado Portfolio part of
Qode Interactive
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How do I show the full prices, that is, if I put 198,965 everything is shown and not only 965
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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How do I configure currency (Colombian peso)
Hi there,
You can change the currency in Mikado Options > Tours > Settings. However there are listed all currencies that PayPal supports, we do think Columbian peso is not supported: https://developer.paypal.com/docs/api/reference/currency-codes/#direct-credit-card-paymentsYou could though in Mikado Options tour set a tour currency to Columbian peso and if you disable Paypal you will still be able to book the tours, meaning that it will be booked in the system. However, the payment would have to be personal.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I need help for installing theme. As I downloaded and uploaded the theme on Wordpress, and it said “The package could not be installed. The theme is missing the style.css stylesheet.”
Could you please reply me back asap on how to solve this issue.
Thanks!
Hi there,
This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file.
So please check our article on how to install your theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’m getting the following error when I try to activate the theme. “Code is already registered for other domain.” I already sent an email to the helpcenter@qodeinteractive.com but no response yet.
Hi there,
We have located your request and can see that it has been responded to, so if you have any additional questions please keep the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I wanted to check if we can change the labels of info the Tour Item page, for example the labels of the sub menu such as Information, Tour Plan, Location, Gallery, Reviews, etc
Hi there,
All our theme labels are translatable so you can for sure translate them to suit your needs. Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is there an update planned for the 6.2 version of WPBakery Page Builder?
Hi there,
This will be added in the next theme update, if you need immediate update you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, How do i see Destination ID?
Hi there,
Each post ID could be found in the address bar when you open to edit your destination item.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I want to know how do I activate my WPBakery Page Builder as I have not received any license code for the same
Hi there,
Thanks for writing in!
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am planning to buy this theme, but we do not need the tour booking option, purchase option, we just need the explore destinations but no transactions. can we disable that. Second question is can we use horizontal logo.
Hi there,
Thanks for taking an interest! Our Tour Booking is integrated with Paypal and has its own features. https://www.screencast.com/t/UvJ5ASdFWj9 https://www.screencast.com/t/mrbf9NGM
So, tour items are using our integrated booking form and if you wish not to connect it to Paypal you will still be able to book the tours, meaning that it will be booked in the system. However, the payment would have to be personal. Or if you disable Paypal you are able to arrange payment personally with your customer after sending booking request or simply do not have the booking as it is on your end.
When it comes to the logo you can read more about it here.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for the response, can you please advise if we don’t any booking or payment, we can disable this right, if so how can we disable, also is there a money back guarantee if we it can’t serve our purpose.
Hi there,
Please note that if you do not intend to use the payment and booking you certainly do not need to have this enabled.
You can read more about the Envatos refund policy .
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Great! Also will this theme have multiple languages option?
Hi there,
All our themes are compatible with WPML plugin and you can read more about it here.
Let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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I am not sure if this is relevant here, I am migrating my existing tourism site on Drupal to this WP theme using FG Drupal to WP plugin – will it support?
Hi there,
Well, Drupal and Wordpress are 2 different things and we cannot guaranty that it will support at any point. You could always install our theme and import our demo content and then add your existing content from your old website to the pages of our theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, have purchased the theme, I quickly wanted to check can I change the orange colour background at the Logo Placeholder into white in the default home page?
Hi there,
The orange color background in the logo is from the image. So if you upload your logo image in Roam Options > Logo with a transparent or white background you will have your logo with white background.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I installed the demo content but the logo doesn’t change when I upload mine from the Mikado options -> General : Branding, how can I fix that?
Hi there,
Please check your page settings for the logo, as it might be added there. If it is added on the page settings it will overwrite the Global options.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i’ve also open a support request yesterday morning, still no news from you. The upload of demo content get stuck, in two days now it run until 48% and then seems to stop, without any error message, as it is going on super slowly. How can it be solved? Thanks, I need to go online as soon as possibile.
Hi there,
Thank you for submitting your request. Please expect longer than usual wait times due to safety measures related to COVID-19. We appreciate your patience and understanding.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, Am i able to connect Mikado Tour to OTA like Booking,com,hotels.com…???
Hi there,
Please note that we have not tested our theme with these plugins, so we cannot confirm compatibility.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hey, is it OK with Wordpress 5.4? Please update
Hi there,
Yes, our theme works fine with WP 5.4.
Support
Mikado Portfolio part of
Qode Interactive
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hey guys, love the theme. pre sales question. does the theme have the option for people to book and pay? or is it just a contact form.
Also is it possible to have a fixed tour date rather than a calendar
Hi there,
Thanks for taking an interest and thank you for your kind words!
Our Tour Booking is integrated with Paypal and has its own features. https://www.screencast.com/t/UvJ5ASdFWj9 https://www.screencast.com/t/mrbf9NGM
So, tour items are using our integrated booking form and if you wish not to connect it to Paypal you will still be able to book the tours, meaning that it will be booked in the system. However, the payment would have to be personal.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Demo importing is more than 1 hour. Could you please tell me how to fix this problem, please looking forward your reply
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello I want to buy it, but I want to know if I can custom the links of this buttons or is only for tours pages, or if tour page can edit as normal page with visual composer, and without sidebar.
I mean as this page. https://roam.qodeinteractive.com/tours-showcase/Thanks
Hello,
Thank you for taking interest in this theme!
The tours showcase page is build with the Advanced Link Section shortcode, and yes, you can add your own custom links. Here’s a screenshot from the back end https://prnt.sc/reummg.
And yes, this page is build using the WPBakery page builder, and the users are free to add other elements (shortcodes) there.
Let us know if you have more questions
Support
Mikado Portfolio part of
Qode Interactive
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