279 comments found.
Hello, can you help please. I am getting error upload with revolution slider. Here is the message: Import Report revslider.zip (2680kb)slider_export.txt does not exist! Thanks.
Hi there,
Please check our article on how to upload your slider here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I want to make instagram feed just like this website https://kadinvs.com how can I in edge
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution. Also possible the plugin has a similar layout to what you would like to achieve. So you can try it out for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi There. my instagram feed has now just stopped working on my Baker website – I went to https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying and followed the instructions… and I get an OAuth exception code 400 error_message “Invalid scope field(s): basic” – do you know what I can do?
please note – this has stopped working only within the last month – I have updated the theme and “Edge Instagram Feed” – I tried to ask you what to do through qode interactive – but as my support has expired it wouldn’t let me. :’(
just fyi – as it wasn’t working, I’ve gone in and just installed an external plugin to replace the edge feature
Hi,
It seems like the Instagram developers changed their API lately so all Instagram-related feeds stopped working. This is not the case just for our plugin, but all others that are relying on their system. We are in touch with them and we’re patiently waiting for solution. Until then we’d appreciate if you could be a little bit patient, there’s nothing we can do at this moment. If anything changes in the meantime we’ll provide the solution as fast as possible. Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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hi folks – installed the demo content but can’t see how to add a product filter similar to the demo on the right hand side of the shop page. What am i missing ?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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done – thanks – just need the filter on the side of the shop and love the theme ! Thanks
Hi,
We have located your ticket on our help center. One of our support agents will answer your ticket as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hi Folks Your theme (Baker Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Is there an updte due ? also slider rev and WP Bakery need updated.
Hello,
Thank you for reaching us!
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. We do update all the template files when we release new versions of the theme. More reading here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message
When it comes to update of bundled plugins, please open an account and submit a ticket to our Help Center and we will provide you with those
Support
Edge Portfolio part of
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Does this theme support one-click update via the admin backend of the website? I read the documentation but it only mentioned theme update via ftp. I see that Edge Themes is now QodeInteractive, and I use other themes by Qode which have one-click update facility. Please let me know and perhaps update the list of features on the overview page if it has one-click update capability. Thanks
Hi there,
You do have Envato Market plugin from which make automatic updates of the theme as well as you do have an option to update via FTP.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am having a unique issue, where some products display a black menu background and some display it fully white. I am unable to see anything in the Edge options as well. I tried resetting it, but it doesn’t help. Can you point me to a solution, which will make sure that the menu at all product pages has black background and white font?
Hi there,
Please check your header options and if they are somehow set differently on the product page, check if the header skin is set differently.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have a question about updates. Is it normal that the last release includes Core v3.6 but wordpress says it’s obsolete because last one is 4.0 referring to:
baker/woocommerce/global/quantity-input.php baker/woocommerce/content-product.php
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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LANGUAGE ISSUE
A year ago I opened a ticket to fix a problem with language file and until today I still waiting for a fix. Now is imperative to be fixed.
Logically I will not renew my support for a problem I still waiting to be fixed.
I placed my translations (made with poedit PRO) on next folders:
/wp-content/languages/themes /wp-content/themes/baker/languages /wp-content/themes/baker-child/languages
With next file names (for .mo and .po):
es_ES (as in your documentation) baker-es_ES core-plugin-es_ES (as you answered me on ticket)
Not a single name or file is being loaded.
So please, tell me the exact file name and folder to be placed. And if still not working I need for a fix for that Bug. (all my plugins translations wors perfectly), It’s a theme problem.
Thank you very much.
Hi there,
Please check our article on how to translate your theme If you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thank you very much. Please take note that on Baker and maybe for some of your themes, you are not talking about CORE plugin translation.
But also, maybe because of WP version, plugins are only being translated by placing .mo and .po files into ”/wp-content/languages/plugins”
Using: nameoflugin-lang_LANG
For me it doesn’t work when placing files into plugin lang folder.
Hi there,
If you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this for you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, on the development site the instagram feed does not work.
Hi there,
Please check our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have been requesting support for about yesterday, but no one has responded yet
Hi there,
We have located your request and can see that an agent has been assigned and you will for sure get an answer soon. Kindly keep the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, the menu on desktop seem a bit blurry, haw can i get it fix it?
Hi there,
We cannot replicate this issue on our end, and if you still encounter issues kindly submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I try to upload the Muffin Theme to Wordpress and it doesn’t work… Can you please help me? Thanks.
Hi there,
Please check our article on how to install the theme here and if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, under responsive mode, the shopping cart and search icon are gone from header. Can you help please? I am not able to login to your support system, it keep taking back me to the same home page, which I can’t submit a ticket.
Hi there,
You can read more about it here.
As for our help center please note that you do need to register an account in order to be able to submit a request.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I’m wondering how to place the sidebar widget to to the top on mobile
Hi there,
You can simply add the Sidearea opener in the desired widget area of yours. You can read more about the widgets in our theme documentation.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, does the theme is compatible for Wordpress 5.4 please ?
Hi there,
Yes, it is compatible.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
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I have been requesting support for about 1 day but no one has responded yet
Hi there,
Please provide your request ID here so we can check the status.
Support
Edge Portfolio part of
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Id #30960
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
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thank you
You’re welcome.
Support
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I sent an email through the form on the Author’s page with some questions about the Bakery theme prior to making a purchase and I am still waiting and would appreciate a response back.
Hi there,
We couldn’t find your email in our mailbox.
If you need any assistance with our theme, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
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Hello, okay I sent in on Saturday or Sunday (no you are closed) a support ticket, but have heard nothing back as yet.
Hi again,
Please provide your request ID here so we can check the status.
Support
Edge Portfolio part of
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31721
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
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I have been trying for almost 11 days to get support on the Bakery theme I purchased. I really would like to get my issues resolved and not continue to drag this out.
Hi there,
We can see that your request has been answered to so please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
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How can we get the update to the WP Bakery Builder plugin. There is a new update available?
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it, it will get updated once the theme update is out.
You can read more about bundled plugins here.
If you have any additional questions or need immediate update of the plugin we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Menue header overlaps with Slider Revolution causing me a headache. No way to change this 
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002331918-How-To-Set-Up-A-Transparent-Header
Support
Edge Portfolio part of
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Hi, I have put instagram feed in the footer via the widget, it is ok. but can you tell me how can i do to add instagram feed in a page ? Same same question for Facebook feed please ? Thanks.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
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