28318 comments found.
Hi can you please share the css snippet to enlarge the sidebar by even 100px on the post pages. Many thanks.
Hi
I contact with you before about my mini-cart in menu show no styles, big images, buttons are just as text and don’t have any styles, what can be wrong? how I can fix this? I try reset settings in customizer but this was not help, and I think there was something related to elementor plugin which was installed, but I delete that and problem still show as products added to basket not show at all in popup mini cart, there it’s only empty small box, value and cost next to icon it’s show but nothing in basket popup and when I go to cart there are products. Can you help asap as I need run shop in next 24h and without that will be hard, I already sent you one email before.
Hi,
Your ticket #109197 will be replied very soon.
Thanks for your patience and understanding.
Hi, the choices of payment and shipping methods do not work
Hi,
Can you submit a support ticket here?
Hi, how can I change the ”UPSELL FLATSOME PRODUCTS” widget in the right column? I want the possibility to choose a fixed quantity (for example 5) that however randomly displays UPSELL products to be displayed. https://postimg.cc/m13N6xFW
Hi,
Can you submit a support ticket here?
How to activate infinite scroll? I found the infinite scroll setting for woocommerce product in Dashboard > Flatsome > Infinite Scroll, but I can’t find any setting to use infinite scroll in blog posts.
This is our page that needs infinite scroll https://ptbamboe.com/recipes https://ptbamboe.com/newsHi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I installed a preloader plugin in the Flatsome thema, but in mobile version (just apple) It was removed/hidden the main header menu (just home page in the apple phones). I uninstalled the pre loader plugin, but this problem continues. Please help me!
Hi,
Can you submit a support ticket here?
Sorry, i know that my support for this item has expired… I didnt use the support during 6 first months and this problema happeneds now, please help me! I cant spend money at this moment, just when sale again another project with your thema.
Affects products with variations
Hi,
Did you check with another theme like Storefront? It doesn’t seem a Flatsome issue.
Yes, I did. Disabled all plugins except Woocommerce and used Storefront default theme and add to cart worked. Enabled all plugins and add to cart worked. Enabled Flatsome theme, and bingo, error…
Sorry, I meant Twenty Twenty default Wordpress theme, not Storefront
Woo themes is claiming that Flatsome (and most other Envato vendors) are not following proper coding etiquette when creating wordpress products, and that I should switch. I am beginning to think they may be correct?
Flatsome supports all Woocommerce hooks and filters. It supports all official Woocommerce extensions as well. If it was true what they claim, this error should affect all other Flatsome installations (+124K) but you’re the only one who gets that error. Please submit a support ticket here, so we can check what’s going on.
Latest update has JavaScript Error for products with variations, unable to add to cart: https://p17.zdusercontent.com/attachment/242287/XoP0I0UqKrzHUXu5wCuoBba7X?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..
Im going to make another website, in which i maybe will use this theme again. How do i buy a liscense for multiple websites?
Hi,
You can use the “Buy Another License” link at the top of the right sidebar of this page.
Hello Your template is very complete and beautiful. Before buying, I wanted to know if I can install this theme on two domains. Thank You
Hi,
You can use one license on one domain at a time. You’ll need to buy an additional license for the second domain.
The scroll to achieve the effect of the right menu? The text is displayed continuously, not by touching the link ?
ex: https://www.e-wash.jp/ewash-2
Thank’s
Hi,
Can you submit a support ticket here?
Hello ,I have raised a support ticket.
Hi, does the IG feed only work with SSL installed? It works on test domain with SSL but doesn’t work when I upload to real domain (no ssl). “instagram has returned invalid data”
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi there, so I have this theme under clients other account.
Our problem is its not compatible with https://wisdmlabs.com/woocommerce-product-enquiry-pro/
That plugins works just fine with the twenty twenty theme.
Hi,
We support Woocommerce and all of their official extensions. You need to contact a professional to solve conflicts of the plugins other than official ones.
Hi
My mini-cart in menu show no styles, big images, buttons are just as text and don’t have any styles, what can be wrong? how I can fix this? I try reset settings in customizer but this was not help. Thanks
Hi,
Can you submit a support ticket here?
I have disabled all plugins except woocommerce and the products tabs are not updating when using the customizer. I updated all my plugins and cleared my cache. So I have to believe its a conflict with flatsome theme. Anyone else having this issue since the last Wordpress/Woocommerce updates?
Hi,
Can you submit a support ticket here?
Is there a woocommerce gift wrap option/plugin you recommend that works well with your theme? Great theme BTW!
Hi,
We haven’t tested any plugin for that feature. Can you join our official Facebook Community (+23K) and get the opinions of our users about that?
Hello,
How to change “Select options” button for multivariate products? (I have multi colors).
Thanks 
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have a web page that has a slider from RevSlider in the page. When this page was built originally Flatsome displayed the full-width slider correctly. However, now the Revslider is distorted no matter what settings I change. Flatsome and Revslider are both up to date with the latest versions. I don’t understand why it was ok and working and now it’s not. Any insight?
My mistake. There was an update from Revslider that fixed the issue.
Hi,
Thanks for letting us know.
Am I able to use it together with your theme?
Hi,
Flatsome is just a theme. Such features are directly related to Woocommerce. Flatsome supports Woocommerce and all official extensions. We haven’t tested the plugin you mentioned yet.
Hi,
hope that my fellow flatsome users can help
since these questions are custom and don’t fall under the regular support.
I would like to grey out variations that are not in stock. The function that works in frontstore does not seem to work. Have you guys found a function that will do the trick in Flatsome? (I’ll add the function below)
Secondly I would like to place the cross sell items below the check out button in the cart and limit the maximum number of items to 4. There are some functions out there that seem to work with Frontstore, but I haven’t had the same luck (function below. Have you found a solution?
Thanks!
Naomi
grey out function #grey out variants that are out of stock add_filter( ‘woocommerce_variation_is_active’, ‘grey_out_variations_when_out_of_stock’, 10, 2 );
function grey_out_variations_when_out_of_stock( $grey_out, $variation ) {
if ( ! $variation->is_in_stock() ) return false;
return true; }
Cross sell functions #Display Only 2 Cross Sells instead of default 4 add_filter( ‘woocommerce_cross_sells_total’, ‘bbloomer_change_cross_sells_product_no’ ); function bbloomer_change_cross_sells_product_no( $columns ) { return 2; }
- Remove Cross Sells From Default Position and add them back under the Cart Table remove_action(‘woocommerce_cart_collaterals’,‘woocommerce_cross_sell_display’ ); add_action( ‘woocommerce_after_cart_table’, ‘woocommerce_cross_sell_display’ );
Thought i would share in case someone is interested. I have found a solution for the first issue: add the function: https://gist.github.com/plugin-republic/7429a72127e527ad1c68821773001863#file-woocommerce_variation_is_active-php to grey out the out of stock variant
and https://stackoverflow.com/questions/40955186/add-sold-out-to-woocommerce-variations-dropdown to add sold out to the variant option