6664 comments found.
Hi,
The Xstore plugin is not properly installed (not sure why) and we get a notification that we need to update it in order for some elements to work.
Can you please indicate a solution as our hosting provider told us its a pure theme issue.
Thanks
Hello,
You can reinstall XStore Core plugin or theme via FTP – https://xstore.helpscoutdocs.com/article/37-plugins-update https://xstore.helpscoutdocs.com/article/63-theme-update If you need our assistance, contact us via form on this page – https://themeforest.net/user/8theme , and describe the situation in more detail.
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Hi! I bought this template last night and already setup on my client’s website. However, the add to cart button is not working. Can you help us? Thanks
Hello,
Make sure that your products are in stock, and Catalog mode is disabled in Theme Options.
Submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL of your site, and our team will gladly assist you.
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Thanks for the reply. I posted my issue on forum. Here is the link https://www.8theme.com/topic/add-to-cart-button-is-not-working/
Hello,
Thank you. Our support answered to your question.
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do you support arabic?
Hello, osoliman13,
Thank you so much for the interesting in XStore. 
Follow this link please. https://xstore.8theme.com/demos/rtl/ar/
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Hello,
the product quick view doesn’t work after your last update … I have already cleared the cache.
please fix it.
regards
Hello,
We don’t have problem with the QV on our test installation and as you can see from the message of the previous user it works https://themeforest.net/comments/24352713
So, if you cleared the plugin/server cache and cache of your browser but still have the issue with the QV then submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ because we won’t be able to help you with this in the comments area.
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Hi,
i think it is an issue with more then 1 productimages. i see items with 1 product imgae show popup with text but without image and more then 1 product images show a empty white line after click on quick view.
i write this on your support forum now.
regards
Hello,
Problem is caused by JS error of the WooCommerce OptimusX plugin that break QV image.
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Hello there. Sorry the stupid question: should I update Xstore core before the Theme or the theme before the core? Thank you
Hello,
If you use the auto-update option then update the theme first. If you use FTP method it does not matter what you will update first.
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Hello! After update “Quick View Button” doesn’t work! Please can you check it?
Thanks in advance I await for a response! Regads
Soory, I cleared cache and now everything works! My mistake, sorry.
Hello,
I’m glad to hear that you sorted out.
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Olá, gostaria de saber se comprando o tema poderei fazer quantas instalações eu quiser ou terei um número limitado de instalações?
Hello,
Thank you for your interest in our theme!
According to ThemeForest license policy https://themeforest.net/licenses/standard you can use 1 license for the 1 project (it means for the dev site, localhost or for the production site but for the same project!). At the same time can install and re-install theme such many times as you need if something goes wrong and you want to start your projects from scratch.
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Estou iniciando uma agência de sites, gostaria de saber se poderei usar a mesma licença para criar multi sites para clientes diferentes?
Hello,
Nope, you will need individual license for the every client and every new project. Read the license policy for more information https://themeforest.net/licenses/standard
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Pre-Sale question… which elementor do you include with this theme? The free version or will I get also the Pro widgets?
Hello,
Thank you for your interest in our theme!
Our theme supports both versions free and pro. But authors of the Elementor plugin do not offer developer license that would allow to include Pro version of plugin to any theme. So, by default you’ll be able to install free version + you’ll get a number of additional elements from our theme http://prntscr.com/skfzgq Also, we plan to release more elements soon like tabs element, categories list view and other. Besides if you have any suggestions for our theme or feature requests you’ll be able to submit them https://www.8theme.com/taskboard/ and our developers will do their best to implement new options.
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have infinite scrolling?
Hello,
Thank you for your interest in our theme!
Are you talking about Infinite scroll for the products? Yes, we have such option.
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Hi, awesome themes! But please, could you send me the URL to browse the Dokan compatible demo to give it a try before buying?
Hello,
Thank you for your interest in our theme!
Here https://xstore.8theme.com/demos/2/dokan/store-listing/ you can find the Dokan demo. Let me know if you have any other questions.
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Please view https://ibb.co/PhgKbyv How can we add additional rows? instead of showing one row. And if you can answer my question in the forum here https://www.8theme.com/topic/credit-card-field-font-to-large-for-some-smart-phones/#post-237758 . Thanks!
Hello,
We would be very grateful if you don’t use the comments area for the support questions. To change the number of products per page go to Theme Options > WooCommerce > Shop > Shop page layout > Products Per Page > set 12 or 16.
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In custom mode the visual display of a computer mode is like a tablet mode
Hello,
Could you, please, submit topic to our support https://www.8theme.com/forums/xstore-wordpress-support-forum/ and explain the issue in our detail, please? Maybe provide link to your site and screenshots for better understanding.
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OK I sent support including a website link and picture of the problem, another question, why don’t I find the yellow pencil in the extensions?
Hello,
Yellow pencil plugin comes bundled and you can install it from the plugins area http://prntscr.com/sjrcxg
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Can we use a custom menu per page?
Hello,
If you use the header created header builder you can show the custom menu for the different pages only using the multiple headers option https://youtu.be/BpeXfzNwkOc
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Do you have demo specific for dropshipping store? If none, can you please create one with the elements needed in a dropshipping store.
Hello,
Thank you for your interest in our theme!
We don’t have such demo, unfortunately. You can implement dropshipping using third-party plugins, for example https://woocommerce.com/products/woocommerce-dropshipping/or similar.
Our theme comes bundled with WooZone plugin https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 Check if it suits your needs.
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Hello, I have a bug when I activate Xstore core, many pages from woocommerce dashboard, marketing page, stats page display empty…nothing apears and it works fine when I descativate xcore plugin…
Hello,
What version of the XStore theme and XStore core plugin do you use? We have checked the mentioned pages and don see the issue https://gyazo.com/bdc13436501c7609327131b3c5bbed93
Please, make sure that you are using the latest version of theme and plugin and submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ in case you still have a problem. Our support specialists will check your site in more detail and help you.
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I’m using the latest version of the plugin and it’s activated with woocommerce only and the Xstore theme but the fastest solution was to use the plugin organizer to disable the xstore core plugin from the woocommerce pages, and this issue happened with the latest update only
Hello,
Please, submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide access to your site. Our support staff will check the issue and help you. I can’t suggest you anything because we don’t have the mentioned issue.
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“This is by far the best theme provider i’ve ever worked with. The theme looks amazing, has very advanced ecommerce features, is loading super fast and keeps getting real improvements. What amazed me is that the support team actually cares to help and they know what they’re talking about. Great work and a big thank you!”
5 star rating from Alexio454 for Customer Support.
Hi,
This looks like a good theme but I could not find an option to add a cusom JS code such as Google Analytics. I know that most of themes will have this option.
Can you help me find this option?
Hello,
Thanks for using our theme.
You may use Insert Headers and Footers plugin to add Google analytics code.
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Hi, after updating the header builder, Im not able to make the logo wider then 171px, its actually wider on mobile version then on pc screen I input the size of logo in header builder at 250px it shows 250px in styles as well, but physicali the logo stops at 171px. Can you point me where to look. And please dont tell me that I have to update support I already bought your theme 2 times. Thanks.
Hello,
Theme Options > Header builder > change the width of the Logo element in the header structure. For example – https://gyazo.com/225412cbd21997f14dfe1f5d78748654
Also, watch videos about the Header builder here – https://www.youtube.com/user/8theme/videos
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Great, that did the trick, thx for the answare.
Hello,
You’re welcome!
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Hello, the interactive image with hotspots is showing in smartphones the hotspots behind the upper section, how can be solved?
Hello,
Contact us via form on this page – https://themeforest.net/user/8theme , provide URL and temporary wp-admin access. We need to take a closer look, to be able to give some recommendations.
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SOME SMART PHONES THE SCREEN IS SMALLER like the older iphone 6 7 ect AND THEY CANNOT SEE THE ENTIRE FIELD MEANING SOME NUMBERS CANNOT BE SEEN AS THE CUT OFF. HOW CAN WE MAKE THE FONT SMALLER FOR THE PHONES IN ORDER THAT THEY CAN SEE ALL THE DIGITS…. THIS IS A HUGE ISSUE PLEASE ADVISE ASAP!!
THIS IS FOR THE CHECK OUT CREDIT CARD.
Here is an image.. https://ibb.co/M2R12Rf this is a serious issue.
Hello,
You are using third-party plugin to add this payment method – WooCommerce Square. We can’t change the font-size of the input inside iframe using theme styles because it won’t work http://prntscr.com/shlgls Contact plugin author to get instructions if they have option to manage the font-size for these fields in plugin settings.
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