755 comments found.
Hi I have Purchase theme and when I Try to download demo templates it keeps loading and then says Expired link
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Bonjour,
J’ai acheté le thème et je rencontre des difficultés pour enlever le Hearder de la page du blog. Je souhaite avoir l’article de mon blog sans tout ce grand espace qui est occupé en haut avec le titre. J’aimerais juste avoir le titre de mon article, et pas l’image, car je trouve que l’espace est trop grand. Ou puis-je le désactive, je n’arrive pas à trouver.
English :
Hello,
I bought the theme and am having trouble removing the Hearder from the blog page. I wish to have the article of my blog without all this big space which is occupied at the top with the title. I would just like to have the title of my article, not the image, because I find that the space is too large. Or can I turn it off, I can’t seem to find it.
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi is it possible to change size of the menu and make the sticky menu also smaller? In the demo it is too big and the sticky should be much smaller. On mobile, the menu should also hide when scrolling down and appear when scrolling up. Are there settings for this?
Hi,
Hi is it possible to change size of the menu and make the sticky menu also smaller?
=> You can change Header/Menu size in for both Header static and Header sticky in backend theme option.
On mobile, the menu should also hide when scrolling down and appear when scrolling up. Are there settings for this?
=> This is good idea, we’ll add this feature in nex update version.
Thank you for interest to our theme.
Thanks, is it easy to change? Can you show me a screenshot of the backend theme options for the header/menu? Sounds great if you can implement the scrolling change on mobile
It’s very easy, just change padding top and bottom logo to make the header smaller.
But changing padding of the logo only changes the position of the logo, not the size of the header..
Can you show me a screenshot of the settings? Can I choose different sizes for sticky and normal menu? If I change padding then i only change the space from top and bottom of the logo which doesn’t really make the menu smaller?
Also is it possible to disable/hide the add comments section to blogs?
All your questions, you can easy change and settings in backend, Thanks
Can you show me a screenshot of the settings? There are many things I like to change, for example the picture for page header on single blog post pages. Can I disable that header completely for blog posts?
Hi,
Sorry for reply delay.
Please read more our documentation online for a look: http://oceanthemes.net/docs/onum/1-general/
Thank you
Can you please advise where the PSD files are located? I am unable to find them within the theme.
Hi, please submit ticket to get PSD files now: https://oceanthemes.ticksy.com/
Thanks.
Hello! I’m having trouble changing the footer information. I can’t even select the type of footer for the site. When I edit it with Elementor, the screen is blank. Except for V1. However, V1 does not appear as a choice when selecting footers.
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I already opened a ticket there.
We’ll check and support for your ticket as soon as possible, Thanks
Hi. I have a question. Does this theme have any shortcode or native way of placing sales products with the same layout as the shop page on the home page for example? put only one products section by theme?
Hi,
Sorry, this theme doens’t support products widget now. If you buy this theme, you need to use Elementor Pro to have Woocommerce widget.
Or maybe we’ll update widgets in the future. Thanks for intereseted in our theme.
Good day.
You entered the link sent to make my ticket, but it shows me an error before sending my message: https://oceanthemes.ticksy.com/We appreciate your help to proceed to send the ticket
Hi,
Please try again, I have deleted your account, please create new account and submit a ticket to get support.
Thank you
It does not allow me to send the ticket. It shows me a popup saying: Whoops, something went wrong …
Sorry, try use purchase code to create a new ticket, I’am deleted your old account again, Thanks
Hi,
Thank you for creating themes loke ONUM, It’s a pleasure to use them. I’d like to ask for help in finding included PSD layered files from this theme, can’t find them in the files.
Please let me know how can I do that.
Thank you.
Hi,
We’ll send PSD files for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hey, i have installed your theme on: https://seorankservices.co.il/ For some reason the video popup button doesnt work, can you tell me how to fix it? Thanks. (I use youtube url)
http://prntscr.com/sisn8jHi,
Please use link like as this: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Replace by your video id: sVgZ6y_ThkU
Thank you
The mobile score is low on Google page speed test
Hi,
Sorry, to get a good score on mobile, you need to optimize your images as reduce image size and image quality, reduce image size, use CDNs for images and etc…
And you need to delete a lot of unnecessary blocks with your site.
Thank you so much
thanks for the update…any chance of the same theme being made using jscomposer builder…
Hi,
Sorry, our theme support Elementor Page Builder only.
Thank you
The mobile score is low on Google page speed test
Hi,
Sorry, to get a good score on mobile, you need to optimize your images as reduce image size and image quality, reduce image size, use CDNs for images and etc…
And you need to delete a lot of unnecessary blocks with your site.
Thank you so much
Nuevamente recGood day. Again we write to ask for help since they want to translate the website www.rasgocretivo.com and it does not allow it.
We installed LOCO TRASLATE but content in English is still appearing.
We appreciate your help.
www.rasgocreativo.com
Cheers!
Hi,
We’ll check and support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi,
We’ll check and support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
This template doesn’t work yet with Gutenberg? When will she be ready for Gutenberg?
Hi,
Yes, this theme doesn’t support Gutenberg now. Maybe we’ll update it in the future.
Thanks for interested in our themes.
Hello,
I’ve bought the Onum theme en uploaded the demo content. Using the plugin Import Demo Data didn’t work, the plugin said uploading was succesfull but I cannot find the pages anywhere. So therefore I used the Wordpress importer, but that gives struggles also. When uploading is ready, all the pages are visible. But there’s a problem with the lay-out. Only the content appears, and the lay-out elements like the blue blocks aren’t visible. I’ve made a printscreen but can’t share it on this way.
I’ve updatet the PHP-version and the other parameters are okay. So what can be the problem?
(I’ve tried to make a ticket at your website, but there’s a bug in the form. So now I tried this way.)
Thank you in advance!
Hi,
Please don’t worry, We’ll check and support for your problems.
Also, please check and config your hosting before import demo: https://oceanthemes.ticksy.com/article/15372/
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi,
The problem is, i can’t make a ticket in your support system because there’s a bug. I filled all the fields, and when I will submit I got a screen ‘Something went wrong’ with only one dot, no field I need to correct or something like that 
.
Hi,
Please create new account and submit a ticket again. I have deleted your old account on support system.
Thank you
Same problem . I’ve published the printscreens (1: bug in ticket | 2: problem with lay-out) on my website: http://www.allarthendrikse.nl/?page_id=2883.
Hi,
Did you manual import demo? You should using WordPress Importer 0.6.4 plugin to import.
Please follow this to import again: http://oceanthemes.net/docs/onum/manual-demo-import/
Remember reset all data before importing again.
Thanks.
Hi,
Yes, because the other plugin didn’t work. But i used the right Importer , and also reset all data before I tried again. It looks like not all the items are copied. A lot of media items and products are not imported, there it goes wrong I’m afraid. What can be the reason?
Hi, please mail for us and send us admin account to check. Email: contact@oceanthemes.net
Thanks.
Can you find an issue?
Please check you mail. Thanks.
WHY ARE YOU DELETING A BAD REVIEW? Your theme is full of bugs, i sent you a support ticket with clear information that you have in the source code still files that were not downloaded to the local server and from the theme only link to your wp demo to scr the file. What you suggested in the support ticket was more than only poor noob recommendation. So why do you delete bad review that were only telling other clients the truth!?
Hi,
Your problem is not theme bug. You can try using some themes, they’re similar. Send us link of the theme which hasn’t this issue.
Can’t replace the background image url(ONLY BACKGROUND IMAGE) when you import demo content. You need to update a bit and we sent the guide. It’s very easy to fix.
Hello,
I bought the theme : Onum – SEO & Marketing Elementor WordPress Theme, but I don’t think I received PSD files to modify graphic elements.
Thank you
Good day
We would like to know how it is possible to translate the website. We see that in the template there are parts in English that we want to translate into Spanish.
Example, the blog: https://rasgocreativo.com/tiendas-virtuales/las-mejores-pasarelas-de-pago-en-colombia-2020/We appreciate your response.
Regards!
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello, how can I remove the calls to images in aws and upload them to my gallery? they penalize my website a lot
Like this: https://onum-wp.s3.amazonaws.com/images/bg2-bottom-home5.pngHi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello, how can I remove the calls to images in aws and upload them to my gallery? they penalize my website a lot
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
