3304 comments found.
Hi i have problem with responsive issue when i browse my mobile menu not working how can i resolve it? i don’t do any think with code or something just update it?
I would recommend that you try disabling any 3rd party plugins (except for Automotive Listings, WPBakery Page Builder, Slider Revolution), and disable any caching/minifying services you may have installed. Also make sure you have assigned a mobile menu assigned under Appearance >> Menus. If none of those things fix the problem please open up a Support Ticket including temporary wp-admin and FTP logins so we can debug the problem. Thanks! 
Can we use the Add-On Extensions on different theme Or it works only on this theme?
The Add-On Extensions work with our Automotive Listings plugin which is licensed through our Automotive theme, so you would require an Automotive theme license to use the Automotive Listings plugin, and then you would be able to use the Add-On Extensions as well as use a different theme. Please also note that the theme support does not cover compatibility issues that may arise with different themes.
i would like to custumize the pdf brochure, bigger pictures, font size, etc. Is it possible?
Yes, you would need to customize the wp-content/plugins/automotive/js/listing.js file, starting at around line 2471.
Its a good theme…I am having issue contacting support because my support is run out but for some reason the URL path for me to be able to register the theme correctly to receive updates is incorrect…its mydomain.com/dev … need to change it to just my domain. Where can I send my license code and correct URL for you to change this?
You can reset your license under My Products on our support site at https://support.themesuite.com – You shouldn’t need to have active support to login and reset your license.
Good morning, loving the theme. I am using Simple WordPress Membership for page permissions. I want a Clean, simplified LOGIN / Registration page with NO HEADER nor FOOTER.|
Is there a way to turn everything off, except for the WPBakery Page Builder content??
Yes, you can disable the various scripts and functionality under Theme Options >> General Settings >> Disable Scripts. In the future for support related inquiries please open a support ticket at https://support.themesuite.com – Thanks!
Hello, After the recent update. The flipcard is not displaying on mobile and mobile menu is not clickable. I tried to visit support.themesuit but its also forbidden. I was unable to update the 11.9.3 so i downloaded and updated manually. After that the problem is still there. the flipcards are not displaying on mobile. Can you please tell me from where i can download the automative listing old version.. it seems there is a problem if i disable automatic listing the flitpcard shortcode shows on mobile but when its enable. its not.
It seems to work for me, the mobile menu and flipping cards display. Are you meaning there is no animation? They should just show the image card on mobile.
If you want to open a support ticket now with your website details we will have a look at it. The support site was just down for an hour while we moved our support site to a new server in the middle of the night.
No, I know the flipping animation didn’t work on mobile. on my website homepage the three banner didn’t appears on mobile and for the complete website the hamburger icon is not displaying the menu. Can you please tell me how can open the support ticket. my Support expired do i need to purchase again? of if you can see my website link is umc.com.sa.
Yes, you will need to renew your support on ThemeForest and then you will be able to open a ticket at https://support.themesuite.com – After you renew go to our support site under My Products and click Grab Envato Products and it will update your license(s). Please include a temporary login to your website. Thanks!
Thanks will do that.
What would the VC shortcode be to sort a page listing by year descending?
Please open a Support Ticket and one of our team would be happy to assist you with this
Purchasing extended support will that facilitate updates and support
You are entitled to lifetime updates via your ThemeForest account under the Downloads tab, regardless of support status. If you need support you need to renew your support, then you will be able to open a support ticket at https://support.themesuite.com
thanks unfortunately i am unable to reset my password or get access to support site. Renewed support this morning.
It looks like your former email address is no longer valid in order to reset your password, can you send us a message via our profile ( https://themeforest.net/user/themesuite ) with your new email address so we can update your account profile?
I’ve owned this theme for years, but for some reason when I try to activate the theme for automatic updates it says my purchase code is used already and I can’t find anywhere to make it “un-used”? Why won’t it let me auto update the theme?
You can reset your license on our support site under My Products – You can read more information about doing this here: https://support.themesuite.com/kb/faq.php?id=15
There is a critical bug on the Inventory page. If you filter by Mileage or Year (a number value) it doesn’t work (see error in console). Need a quick update with the fix! Thanks!
https://demo.themesuite.com/automotive-wp/wide-fullwidth/Thanks for pointing this out! We are just submitting an update that includes a fix for this. Once Envato approves it you will be able to download it!
Just wanted to let you know that the update has been approved an it is available to download now.
Thanks, but now there is a new issue. With the animated numbers at the bottom -> https://demo.themesuite.com/automotive-wp/
Thanks for your patience while we got this fixed, if you update to the latest version this has been resolved as well.
I have the theme, curious can we change the size of logo and menu?
You can edit the logo size under Theme Options >> Header Settings >> Logo Image Control or if you are using the text version of the logo you can change the sizes under Theme Options >> Custom Styling >> Top Logo Font. You can also adjust the menu font/size on this same screen. If you need further assistance please renew your support on ThemeForest and open a Support Ticket. Thanks!
this theme have android and ios application?
Yes, we are just finishing up an app for Android and iOS and it will be available shortly
Can you please say release date.
We do not have an exact release date due to approvals for the app stores, but I can tell you are currently beta testing it and it is fully functioning.
Hello, I keep going in circles attempting to login to our account, but stating that we do not have support, when the theme was purchased 5 months ago. I am guessing because we have many purchases. Is there a support email address that i can use for direct contact to get this remedied?
Please go to My Products on our support site ( https://support.themesuite.com ) and then click Grab Envato Products to update your account. After that you will be able to open a ticket. You will only need to do this once to connect to the new Envato system, going forward it should be seamless again. Sorry for the inconvenience! If you would like more information please refer to this Knowledgebase item: https://support.themesuite.com/kb/faq.php?id=16
That’s the problem. I cannot login or go to my products. It goes to the wrong user where support has run out. I need a direct contact via email to get this sorted out.
Please send the username(s) and email addresses for your accounts, and license information if you have it handy to support@themesuite.com and we will help you get everything sorted out.
Automotive Theme Options > Update Settings > Themeforest Automatic Updates > Login with Envato
Choose a purchase code for this site > PURCHASE CODE “USED” BY STAGING DOMAIN (must have been accidentally connected or something?)
How can this be corrected?
You can reset your license on our support site at https://support.themesuite.com under My Products
Quick response, easy solution, slick theme. Thanks!
Thanks!
Hello! I’m having really trouble with your theme (version 11.9.2 as well as the previuos one). The theme crashes our SQL Server.
After days of testing, it turned out that the listing shortcode is responsible for the problem. It was tested with two different hosters.
My support has already expired, but I am not willing to pay $ 58.63 for renew support if there is a bug in the theme.
How can I conntact you to discuss further?
Please send an email to support@themesuite.com with the errors you are receiving and temporary login information for wp-admin and FTP so we can determine the cause of the problem. Certainly if it is a bug in our software we will fix the problem regardless of your support status. If it is being caused by something else unrelated to our products then you will need to renew your support if you would like our assistance resolving.
We have confirmed that is was indeed not a bug in our product but a shortcode configuration problem on your end, we fixed it for you and tested it and it works fine now. We have emailed you the information and a screenshot of the problem.
There appears to be a bug in your theme whereby images inserted into posts using the Gutenberg editor have their HTML truncated in the blog index.
This causes the output HTML of the page to break, including pushing the sidebar to the bottom of the page as well as stretching subsequent posts to full width.
It happens when a Gutenberg image block is added at the point where the post is truncated and the ‘read more…’ link is generated.
We had a look at this and can’t seem to see anything on our end. Is it possible it is just where you have an image that is getting cut off in the post preview? Can you try setting an excerpt on the post and see if that fixes the blog index?
Please have a look at this link https://www.thescrappers.co.uk/blog/ and if you scroll down you’ll see that the blog post titled “Find your nearest scrap yard the EASY way!” causes the subsequent posts to show improperly.
If you inspect the HTML you’ll see why as the img tag is cut off, thus breaking the HTML of the page.
Thanks for the link that helps, it is the same solution as our first reply – you just need to set an Excerpt for ‘Find your nearest scrap yard the EASY way’ (and probably some of your other posts)
That’s definitely a solution but I still think it’s a bug in the theme as the content of a post should not be able to break the layout/HTML of a page.
I’ll use your solution for the time being but I would expect to see functionality built in that generates a post preview properly, ensuring that HTML elements are not cut off mid-way.
Is that a bug fix you’d be able to offer as part of a future update?
Yes for sure, we will definitely have a look at it and see what we can do to improve it in an update and prevent this from happening.
Are there any plans to add compatibility with Elementor? We are a digital marketing agency that does dealership websites as other business websites. We love the automotive plugin and prefer it over other dealership plugins, but we use Elementor on all of our non-dealer websites and have come to prefer it over WPBakery. I have seen others asking about this on here, just wondering if your company has made a decision to pursue it or not. Thank you for your time and great product!
Thanks for the comments! We don’t have any plans in the immediate future, however I have added this to our list of Feature Requests that we consider implementing as we put out releases and updates. We will definitely have a look at it and consider it!
Just wanted to give you an update on this, we had a closer look at this and we have decided to add support for Elementor. It will be available in an update in the near future. Thank you for the suggestion!
Can you make a message appear when you press submit on the trade in appraisal form?
It does have a message when you submit the form, you should see this after you submit:
Hmm… what would cause it to not show?
Hmmm I’m not sure, I just searched our support site and don’t have any record of anyone else experiencing this, so I don’t know what could be happening on your site. In order for us to troubleshoot it you will need to renew your support on ThemeForest and open a Support Ticket including temporary login details for WordPress and FTP. Then we will be able to debug the problem and get to the bottom of what is going on.
Hi , May I know how many wordpress acc can i use this themes after i purchased
You need a license for each domain name you use the product on.
then 1 license can use for multi wordpress acc?
Yes, as long as they are on the same domain name you can install unlimited copies (ie your-domain.com/wordpress1/ your-domain.com/wordpress2/ etc) as long as it is part of the same end product / website. You can review the licensing here: https://themeforest.net/licenses/standard and the FAQ here: https://themeforest.net/licenses/faq
With all the features and plugins it seems to be a very big theme. How much server webspace is recommended?
A handful of decent quality pictures will use up more disk space then the theme and plugins. The theme and plugins are generally fairly small in size by comparison. It really depends how many listings you have, how many pictures you have each, how high of quality the pictures are, and how well optimized your images are.
What about the PHP Memory? What is your recommendation here? Are 128 MB enough for the theme and plugins?
Please refer to this knowledgebase item for information on PHP recommendations: https://support.themesuite.com/kb/faq.php?id=18
If you are having trouble with your web hosting please feel free to send us an email at sales@themesuite.com to discuss further. We offer fully managed web hosting, we will manage all of your theme and plugin updates as well as WordPress core, security hardening, and handle any issues that arise with updates etc.
Thank you for the quick reply!
