236 comments found.
Can not import demo data. Struck at 44%. XML Import also did not work.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Tried all before commenting here. Also sent support request after creating an account in your website. No response from anywhere. My project is halted because of this!
Hi there,
Thanks for writing in. As we can see your request has been assigned to an agent and you will for sure get an answer soon.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Very bad support. Simple data import is taking more than three days time and it is affecting my business. Considering canceling the order and get the refund.
Hi there,
Once we check we can see that your request got responded to, so if you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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It finally got resolved. Did not know I had to wait for 4 days for it.
Hi there,
Glad we could help and thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I have a pre-sale question: Can Portfolio Standard List be used the way that after clincking on item it will imediately open video player and not single portfolio item page? Thank you.
Hi there,
Thanks for taking an interest!
Unfortunately you the portfolio item within a portfolio list will lead to the portfolio single item.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello. I wanted to know if there was a way to disable the Side Area, that is activated from the header on desktops?
I found it. It’s located on the Page settings
Hi there,
Glad you did manage to solve this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Love this site! I just noticed there is a slight bump/jump on the home page demo when you scroll on the iphone, but it doesn’t happen on the other pages? Is it in the revolution slider? Could someone check that out? Other than that this is the best theme I’ve ever worked with.
Hi t here,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you. This way our team will be able to investigate the issue on your side and help you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I just need to know how to deregister a theme. With Elementor it’s very easy, all of your info is on their website. I left a request ticket but have not heard back. I even did a WP Database Reset… i still get the error “Code is already registered for another domain.” I only have ONE domain. Thanks for your help.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
We have located your request and can see that an agent has been assigned that will help you deregistering the theme and if you have any additional questions please continue the conversation with our agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I figured it out. I just did an entire clean install. Thanks for your quick reply and the help. This Theme is awesome!
Hi there,
Glad it is sorted!
Support
Mikado Portfolio part of
Qode Interactive
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hi, I I am trying to edit a protfolio item from the demo content (hueco-mundo-2) and nothing changed when I edit it. Aside from Writer, director and starring which changed after I edited at the bottom, nothing else changes on the actual page. It keeps shoing me the original content that is no longer in the wordpress editor because I changed it. How do i change it???
Nevermind. I went into Elementor setting and selected ‘portfolio’ and now i see the elementor box within the portfolio item with the content.
There is an info-item “DATE” displayed on the portfolio page (with nothing next to it) item but there is no item in the control panel for editing the portfolio item with a “DATE” info-item at the bottom.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Where is the purchase code for the Slider Revolution???
Your help would be appreciated, the purchase code on the RevSlider download .txt is blank? Thank you in advance!
Hi there,
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Fantastic Work Edge-Themes GLWS
Hi there,
Thank you very much! We are glad you like it!
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Thanks for taking an interest and glad you like our theme! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Great Work
Hi there,
Thank you very much!
Support
Edge Portfolio part of
Qode Interactive
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Adorable job, done by you …. Congratulations! Good Luck with Sale
Hi there,
Thank you for your kind words! We are glad you like it!
Support
Edge Portfolio part of
Qode Interactive
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demo does not import. unable to create support ticket
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We have added Pelicula as a choice to our support so you will for sure be able to create a request for it. Please double check if you have selected Edge as the profile.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Congratulations!, Good luck
Hi there,
Thank you very much! We are glad you like it!
Support
Edge Portfolio part of
Qode Interactive
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Import demo content doesn’t work for me. And I can’t add a support ticket as the theme is not added to the ticketing system
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We have added Pelicula as a choice to our support so you will for sure be able to create a request for it. Please double check if you have selected Edge as the profile.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Congratulations cool work GLWS
Hi there,
Thanks a lot!
Support
Edge Portfolio part of
Qode Interactive
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Congratulations, Nice Work, GLWS
Hi there,
Thank you for your kind words! Glad you like it!
Support
Edge Portfolio part of
Qode Interactive
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