874 comments found.
Hi I bought this i have a issue with the comment section that i want to delete from the homepage. If i raise a ticket it says the purchase code is invalid verry frustating this
Hi there!
So sorry for the support system not accepting your purchased code – it’s fully integrated with Envato so there must have been some issue with their API at the time.
We use native WP functionalities for the comments section. To disable them, you’ll need to do that using native WP functions as well. Please look for the first article under the “wordpress disable comments on pages” phrase in Google – first articles are really good. 
Regards,
Filip
Hi thanks i have a other issue wpbakery is not visable if i added pages it was after i updated wordpress i tried all gaving solutions but not fixed you have a suggestion?
Hi there!
Please make sure that you update the theme to the latest version and the WPBakery Page Builder plugin is 6.3.0 on your website.
Regards,
Filip
Hi Filip, it is all updated to the latest version still not visable
Hi there,
Would you mind sharing your WP & FTP credentials via our Support Center so we can debug it for you?
Regards,
Filip
Hi Filip i sented a few days my credentials in a ticket still no response
Hi there,
All tickets are replied.
Regards,
Filip
Yes but still nothing has been done with my issue
I will make again a ticket this is getting real a struglle to get proper support
I’m really confused.. what is your support board nickname? I don’t recall any NOT resolved ticket.
Regards,
Filip
Wordpress 5.5 broke the North admin panel dashboard… Seems to be some functions have been depreciated like .live and the $.browser.msie in the North theme settings. Please advise ASAP. Just bought this and it is un-usable at this time.
Hi there,
The theme is still not perfectly compatible with WordPress 5.5, a full update will be released early next week.
Kind Regards,
Filip
Hi there,
A new theme update has been released, providing full support for WordPress 5.5!
Regards,
Filip
The menu is not working when we updated the latest WordPress core 5.5 . please check the attached screen shot https://drive.google.com/file/d/1Vr2PcnnnDN_P65BcvzCsbOy7foaCZw-B/view?usp=sharing
Hi there,
The theme is still not perfectly compatible with WordPress 5.5, a full update will be released early next week.
Kind Regards,
Filip
Hi there,
A new theme update has been released, providing full support for WordPress 5.5!
Regards,
Filip
Do you have an HTML version of this theme?
Never-mind. I have found it and purchased it. I do wish it came with the shop layout that the Wordpress version has but at least I can work with the HTML version. This Wordpress version is too inflexible.
Hello there,
Glad you found the HTML version more suitable for your needs.
Regards,
Filip
Ess. grid plugin needs update, instagram feature doesn`t work since new insta api.
Hi there,
The latest version of the Essential Grid plugin is included with the theme? It’s 2.3.6. You can find it in the main theme package, inside the “plugins” folder. And yes, unfortunately, you’ll need to install a separate plugin for Instagram because of these changes, we’re sorry.
Regards,
Filip
but ess. grid team provide fixed file for customers via email =(
Hi again,
Well, we have a full license for Essential Grid purchased and I can see they did not release any new version. As soon as an official version is released, we will definitely include it in the theme. We’re not allowed to provide modified version of these premium plugins, I’m sorry. 
Regards,
Filip
Thank you for your quick response!
No problem! We’ve already. sent an email to the author asking for the patch but we haven’t received a response yet. Please send us a private message via the form on our profile page and we’ll send it to you once we get it (and if the plugin developer replies that it’s fine to share it). However, I don’t believe it will happen before Monday.
Kind Regards,
Filip
I bought this theme 5 days ago and submitted a concern in the support ticket and its been 5 days now and still no reply from the support team… loosing my patience here
Hi there!
We apologize for the delay. Your tickets have been responded.
Kind Regards,
Filip
Please respond to your tickets. I’ve had two tickets submitted for days.
Hi there!
All tickets have been responded.
Regards,
Filip
And yet I’m waiting once again for a response to tickets…
I have abandoned this Wordpress theme.
Hi ,
I am using plugin “Transposh” & your one page theme but i found a very strange problem , English works perfectly but when we use Arabic many thins are not as expected specially with “Full text slider” , below links will give you clarity
Working
https://axiomcare.com/samsung-authorized-mobile-repair-service-center/Not working same page with Arabic language
https://axiomcare.com/ar/samsung-authorized-mobile-repair-service-center/Please help me fix this issue
Regards,
Ali
Hello Ali,
I’m really sorry but the theme does not fully support the text format like this.
Regards,
Filip
It was a very good feature will you be able fix it.
Hi,
I’m interested in purchasing your theme, but I have a few pre-sale questions.
I just asked a refund for a theme I purchased that was very similar to this one (in terms of features, easiness of customization, ...), at least that’s what they promised… Unfortunately, it turned out to be really disappointing. After many tries, I didn’t manage to get the theme working properly. There seemed to be an issue with the combination of the Visual Composer (WP Bakery) plugin and the other functions and plugins involved in the theme and in WP. My client would not have been able to use it as easily as it was planned.
1. As you’re working with VC as well, will I have to install VC or WP Bakery ? With all these “layers” of plugins, themes, and WP features, I was completely lost and didn’t know which feature to use in which case. 2. Is there a specific “client-side” interface for my client to use (access to a limited set of tools for editing the content) ? 3. Is it possible to modify the position of the menu as you enter the website ? For example, can I put it below the Home image and when you scroll down, the menu sticks to the top of the page ? 4. I would like to see the demo of the theme 2 but it doesn’t work (keeps loading indefinitely, whereas the other themes are loading quite fast). But anyway, if I choose the theme 2, how customizable is this theme ? For example, would I be able to put a parallax effect on the Home image and have only 1 image on the Homepage instead of a lateral slider with 3 images ?
Thank you in advance for your answer !
Caroline
Hi Caroline,
Thank you for the interest! And I’m really sorry to hear your previous theme turned out to be disappointing.
1. Yes, you’ll need to install the WPBakery Page Builder (former “VC”). It is used to create content of your pages and portfolio posts. We have this explained in our theme documentation.
2. WPBakery Page Builder is the interface your client would be using to create/edit content.
3. Unfortunately that is not possible without further custom tweaks in the theme, I’m sorry!
4. Thank you for reporting the demo 2 issue, we noticed the recent changes in WordPress breaks the legacy version of the slider. For now, it has been disabled but we will definitely look closer into the issue. However, it’s almost identical to Demo 3. And sure, you’re free to configure the page content as you wish. Everything is built with the page builder so you can freely add, remove and re-arrange the sections/blocks.
Regards,
Filip
Hi Filip,
Thanks a lot for your reply ! I finally found the theme that I needed but the choice was tough because your theme looked great as well.
Maybe next time
Regards,
Caroline
No problem, thank you for your message!
Hi, Can I add a Top Menu? Where I can put numbers, and some other information?
Hi there!
I’m really sorry but this is not possible out of the box and would require some tweaks in the theme’s code.
Kind Regards!
Filip
3 Years ago, you guys promise to put this in the theme! 3 years later, still not!!!! Very Sad
Can you write me a Email and tell me how mucho it can cost freelance? please
Hello there,
I’m really sorry but we’re currently not available for freelance/customization requests.
Kind Regards,
Filip
Please Filip, I am client from you many years ago, help me with this…I dont know how yo do it… They only need 2 icons and a search widget…Pleaseeee
Hello I need a support and I already opened a call two days ago and so far I have not returned. Can someone tell me what is the best way to clarify doubts with you?
Hi there!
I was just trying to find a ticket associated with your nickname I see here but couldn’t find one? I believe you registered under a different name? Could you please post your ticket URL here? Thank you!
Regards,
Filip
For lack of one there are two with the name Luiz, but all you have to do is look at those who are open to find mine
Hi there,
Your tickets have been responded.
Regards,
Filip
Just curious if there is anyone that manages your support tickets. I submitted a ticket over a month ago. Got a response over a week later after several additional inquires asking for a status. The response did not answer all my questions and I am STILL waiting. I have made 5 additional inquires since then (looking for a status) and STILL no reply. I practically begged for someone to get back to me and nothing. Love this theme but the support is terrible. Never seen anything like it here on Themeforest. PLEASE RESPOND TO MY TICKET!! I need to launch my site and you are delaying this because of issues within the theme.
Hello there,
We’re so, so sorry for the delay in this matter. Your ticket has been responded.
Regards,
Filip
Hi,
A presale question I find your theme very beautiful and I think I am interested in buying it. I just have a question about the mobile menus and submenus. I tested the demos on my phone, the submenus and menus opening another page (like shop) don’t work! Only the menus to the sections on the page work correctly. On computer everything is ok but not on mobile. It’s normal ?
Regards
Hi there!
Thank you so much for the interest!
And thank you for reporting the issue. This issue has been long resolved in the latest version of North – I can see that fix was not applied to our demo website which is a reason it doesn’t work. We will apply a patch there as well shortly!
Regards!
Filip
Thank you for your reply. I am reassured. One last thing, I see that the theme will soon be 6 years old, can you confirm that if I buy it I will be quiet for a few more years and that you will ensure regular updates, especially the switch to wordpress 5.5 in some months ?
Hi there!
We will keep updating the theme to be compatible with any critical WordPress update. WordPress 5.5 is not as huge of a change as WordPress 5 itself was and we got all of our themes updated back then to get them up to date with that major release. I cannot promise we will update our themes to be fully integrated with stuff like Gutenberg as our themes were originally created for the Classic Editor and that’s how we’re going to keep it. But in general, they will work with the latest WordPress versions.
However, when it comes to a “few years” perspective, unfortunately, we cannot promise anything.
Regards,
Filip
Hello, the template North for wordpress says it offers lifetime updates. I am currently trying to do plugin updates and I am being shown a notice from your Veented website that says I need to pay for continuing technical support for plugins. Thank you.
Hello there!
We absolutely do NOT charge any extra fees for bundled plugin updates. The automated service is provided to clients with the valid, active support period because that’s the Envato marketplace policy. However, themes get updates that include the latest version of plugins. A new update is coming out this week with the recent version of all included plugins.
Regards,
Filip
Is there an HTML template version of this theme?
Hello there!
Yes, there is! Here you go:
https://themeforest.net/item/north-one-page-parallax-theme/7943169Kind Regards,
Filip
As much as I change the logos on the Cell Phone it does not change how I solve it.
Hi there!
Your support ticket has been responded.
Regards!
Veented Team
Hi – I would like to use our corporate brand font of Georgia for the headers but George is not showing in the list. This is a standard font. Can you please tell me how I do this? Thanks!
Hello there!
It is possible to use this font with a custom CSS. Please open a new ticket on our Support Center and I’ll be happy to provide you with a snippet.
Regards,
Filip
Hi – I submitted a ticket almost a week ago and have not heard back. Really hoping to hear from you soon.
Hello there!
We’re so sorry for the delay. We’ve responded to your tickets with a solution to each of your questions/requests.
Can you give support to purchasers? Opened two ticket but the support platform seems abandoned. But I payed for that..
Hello there!
We’re so, sorry for the delay. Delays were caused for reasons beyond our control. I apologize once again. Could you please send a link ot your support ticket? I’ll be super glad to help you out!
Kind Regards,
Filip
hello, I’ve sent an email, however those are my tickets: https://veented.ticksy.com/ticket/2390005/
Hello? Anyone there?!
Hello there!
Your ticket has been answered.
Regards!
F.
Hello, I recently bought this theme and it says its responsive to mobile but when I attempt to navigate the menu structure on iPhone/Android it won’t load my pages, are you able to suggest any resolution?
Waiting now 2 days for a response on a support ticket. Nothing happens.
Still waiting…
Nothing. Still. Unbelievable.
Hello there,
We’re so, sorry for the delay. Delays were caused for reasons beyond our control. I apologize once again.
Could you please provide a link to your support ticket so we can answer it right away? We’d love to help.
Regards,
Filip
Responded!
Problem solved.
Happy to hear it!
