We suggest to install the Envato Market plugin so you can download and install the new update of the theme under Appearance -> Themes when there is a new update available.

You can find the instructions on how to setup the Envato Market plugin in the documentation: https://wydethemes.com/vela/documentation/#update

Thank you, this worked! I appreciate the fast help.

Sure, you can hide certain columns on mobile.

Click on the edit icon at the center top of the column to edit the column settings:

In the Column Settings window, select the “Responsive Options” tab and then select “Hide on device?” for the mobile icon (extra small screen) to hide it on mobile.

After you extract the main zip file, you will find the theme file in the folder WordPress Theme. Upload the file vela.zip under the Themes section on your WordPress admin and then install all bundled plugins. You can find the instructions on how to install the theme here: https://wydethemes.com/vela/documentation/#installation

If you would like to install the demo content, you will need to install the “vela-demo-content.zip” plugin that’s included in the folder “Demo Content” in the main zip file. Then you will be able to import the demo content under Theme Options -> Home. You will find the instructions on how to import demo content here: https://wydethemes.com/vela/documentation/#import-demo-content

If there is a caching plugin on your site. You may need to clear all caches after updating.

Thank you for your response. Yes I have a caching plugin installed, and I have now emptied cache, but the red box is still appearing.

It seems to be working fine on my end. It might be a browser caching issue. Try to press Ctrl + F5 (CMD + SHIFT + R on Mac) to see if it works.

If you would like to change a demo, you will need to reset your site to remove all existing content and then import a new demo under Theme Options -> Home. If it still doesn’t work, you may need to give me your web address so I can check it.

Instead of using a Single Image, you will need to set the image as a background for the column so it will fit perfectly with no spacing between columns.

That worked perfectly. Thank you.

My apologies for the delayed response!

Anyway, please ensure that you have set the “To” and “From” in the Mail (2) correctly.

“To” must be an email field from the contact form, for instance, [your email].

“From” must be the same email address as the “From” in the primary Mail settings.

Also, try checking the Junk/Spam folder. The auto-reply mail might be there.

You can find more details on how to setup the auto responder here: https://www.websofttutorials.com/set-up-autoresponder-in-contact-form7/

Thank you for your response. As far as I can tell the form was already formatted correctly as you outlined. Not receiving anything in junk or spam. Could it be an issue related to hosting that is preventing mails being sent?

It’s highly possible that the mail has been filtered out by the mail server. If you can check the log of your mail server, it could give you some clues. Spam filter often causes this kind of problem.

We are sorry but we’ve never tried any live chat plugin with this theme before.

Anyway, try checking out the links below, they are popular plugins:

https://wordpress.org/plugins/zopim-live-chat/ https://wordpress.org/plugins/wp-live-chat-support/ https://wordpress.org/plugins/whatshelp-chat-button/

Thanks for getting back to me. I have tried Drift, it works ok but might also test out another to compare.

We are sorry but the Info Box element doesn’t have a link option. You can add a hyperlink to the text in the content area only.

However, we will look into this and add it in the future.

My apologies for the delayed reply!

Here is the custom CSS to change the colour of the underline for a Vela Heading:

.heading h2:after {
    border-top-color: #013abb !important;
}

If you would like to change it on specific pages, you will need to add custom CSS to the Custom CSS settings in the Page Settings window on the page edit screen:

If you would like to change it for every page on your site. Add it to Appearance -> Customise -> Additional CSS instead.

However, the custom CSS can vary depending on the Separator Style of the Vela Heading. If the one above doesn’t work, please let me know which one you would like to change.

Perfect, that worked

Looks like the main CSS file (css/vela.css) is not included in the page.

Please ensure that you have the PHP code below in the functions.php file in your Vela Child theme:

<?php

function vela_child_theme_enqueue_styles() {
  $version = wp_get_theme()->get('Version');
  wp_enqueue_style( 'vela', get_stylesheet_directory_uri() .'/style.css', array( 'vela-theme' ), $version );
}
add_action( 'wp_enqueue_scripts', 'vela_child_theme_enqueue_styles' );

If it is not there, you will need to update the child theme or simply add the code above to functions.php in your child theme. You will also find that code in the new update of vela-child-theme.zip that’s included in your download package.

Hi, I updated everything and the site is more back to normal now. The one issue is the font awesome icons seem to be coming out wrong.

If you look at the top menu you can see that there are now squares next to the dropdown menu items. There is also a square under the Adam Young Golf heading and Connecting the dots subheading on the homepage. These used to be solid arrows pointing down. When moused over the bottom menu icons were arrows pointing up but are also now squares.

You can see this happening with all font awesome icons through the site.

Any help in this matter is greatly appreciated.

My apologies for the delayed reply!

However, it seems to be working fine now. The icons on your site are showing properly. If it doesn’t work on your end, try to clear the browser caches to see if it works.

Of course, the Vela theme version 2.0 and greater are compatible with PHP 7.1, you can find more details in the changelog: https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-log

There seems to be an issue with the AJAX Page in this theme and the new update of Slider Revolution plugin. We are working on this and it will be fixed in the next update of the theme.

In the meantime, you may need to disable the AJAX Page Transitions under Theme Options -> Page -> AJAX Options to work around this.

Thank you for your response. This has solved the issue. The banners are displaying correctly and page speed is back to normal.

However I have now noticed an issue with our website contact forms not working. When I submit an enquiry through the form on our contact us page I receive the following message in an orange box: Failed to send your message. Please try later or contact the administrator by another method.

Many thanks.

There is an error message from reCAPTCHA in your contact form. It says “Invalid domain for site key”.

Try checking the reCAPTCHA settings under Contact -> Integration -> reCAPTCHA, and make sure the keys are valid and you set the correct domain name of your website in the registration form. Otherwise, you may need to disable the reCAPTCHA to resolve this issue.

There seems to be an issue with the theme when working with the new version of Slider Revolution plugin.

Thank you for reporting issue, we will fix it ASAP!

In the meantime, you may need to disable the Ajax Page Transitions under Theme Options -> Page -> AJAX Options to work around this.

We have never seen this issue before. Everything is working fine on our site.

However, that error is not from the theme and bundled plugins either.

There may be plugin conflicts on your site, try to deactivate your plugins to see if it works.

My apologies for the delayed reply!

However, I’ve tried that CSS snippet and it seems to be working fine. Both background and text color of the text input have been changed to green.

There may be CSS conflicts on your website, try to deactivate your plugins to see if it works.

If it still doesn’t work, you may need to send me your web address so I can check it.

It didn’t work. My website: http://www.avalgo.com/

That’s because your CSS is incorrect. You will need to replace:

color: #80ff00 !veryimportant;

With:

color: #80ff00;

My apologies for the delayed response!

You will need to add the CSS snippet to Appearance -> Customize -> Additional CSS to increase it:

#header #logo img {
  min-height: 90%;
}

Also, if you would like to increase the height of sticky header, here’s the CSS snippet:

#header.fixed .header {
    line-height: 85px;
}

Thank you

My apologies for the delayed reply!

By default, the navigation (next and previous) won’t show up on mobile, only the pagination (dots) will.

However, we will look into this and enable it in the next update of the theme. Thank you for reporting this issue.

Thank you for reporting this issue. We will add a format option in the next update so you will be able to set the number format for the Vela Counter Box.

Ok, I am looking forward.

You will need to add the following CSS snippet into Appearance -> Customize -> Additional CSS to disable the portfolio image link:

.portfolio-grid .view figure a {
  pointer-events: none;
}

Perfect, thanks!