485 comments found.
Lots of issues for us thus far…
1) Days do not properly go in alpha order so you get 1, 10, 11, 12, 2, 3, 4, 5 if you have more than 9 days.
2) Times are forced to Military time 16:00 instead of 4pm. They don’t use the WordPress settings time parameters. 
3) There is no place for Session content, no page for people to be able to click through to for more information about a session. You can to create your own page and then write HTML and links to do something like that. Annoying.
4) Slider Revolution with YouTube video background for a slide will not play using their page builder (homepage). Works fine outside of their page builder.
I have a ticket going with them about all these issues. Fingers crossed I’m just doing something wrong. 
Hi,
Thank you for purchasing.
Our support replied your ticket. Could you please continue there. Thank you for your patience.
Hi, I know my license is expired bt I have a problem with editing (adding) my home page. Everytime I want to add or edit element it says: “undefined” in all fields. May I ask you what is wrong? Many thanks for answer. Alex
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme. Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
I just recently updated to that latest version of Wordpress and GrandConference. I am trying to edit content blocks but instead of a popup it brings me to a new url and the editing block has no styling. Here is a screenshot: https://imgur.com/a/H7ikPS8
Hi,
Thank you for purchasing.
Could you please also sure you update all required plugins too. If so, could you please also provide URL of your site,
Every time i edit a section with your builder i get
Title undefined undefined
Please login with your purchased account so we can continue providing support for you.
I have lost my slider in the home and theme has lost the editor as it was in the past. Any solution ? If I try to edit my website, edition corrupts the content
Are there more people that have issues with the new version ? I bought it in january 2019 and it was working fine and now I’ve lost my home and in case I edit a page immediately contents duplicate and everything is changed …. A nightmare in a website that is live …. Please I need some help !!!
I tried to open a ticket and you are asking me to extend my support license. I don’t understand why if it was all working and after some of your updates it has stopped working I have to extend support license …
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme. Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
Thanks but everything was updated and I have spent a lot of time restoring backups, updating plugins, PHP … I have lost your special block editor and something is happening. Slider Revolution is like “dead”. My slider disappeared and when I try to create a new one I got no answer from the 4 blocks of Slider Revolution. At this moment I’m totally blocked: website is with a big bank area, if I try to edit it contents replicate and photos lost … a total disaster. I’ve been talking with my hosting experts and we don’t find any answer or solution. I feel there is some incompatibility between new version of theme and plugins
Solved !! It was a very strange conflict with a plugin of push notifications. I don’t know why but it affected both Content Builder Option and Slider Revolution. Thanks for support
Many things not working: Team Member information not cliable, Sticky Menu is not sticky (requires an annoying mouse up to appear). Lack of functionality for Sponsors (Really?!).
(*team members not clickable I meant)
Hi,
Thank you for purchasing.
Team member doesn’t have single page as you can see on our demo site too. Generally speaking, if it’s not in the demo then it’s not in the theme. We will consider to add it into the future if there are many requests from customers.
For sticky menu issue, could you please provide URL of your site so I can check it for you please.
Thanks – I can private message you the site as it’s not live at the moment. As for Team Members would be nice to allow you to link somewhere for the team. Any plans to support Sponsors? That seems to be a very obvious thing to have for a conference / event theme. We have a dozen or more sponsors and they are paying to support the event (and partners too). It would make sense to give them as much visibility (if not more) than the speakers. It should have the same features as Speakers, but just as sponsors.
For client logo image, you can use text block in multiple columns. Then add client logo image to each column.
Also we are working on the new version of theme which will integrate with Elementor page builder and it will be easier to build page contents especially client image columns. It will be ready soon. Thank you for your patience.
Thanks – adding elementor support is a great idea and looking forward to it! Excellent – will wait for that.
Separate from that, adding native Sponsor support to the theme just like you have native Speaker and Testimonial and Team support makes sense. If you have the sponsors listed in many places, having to manually edit each place to keep them consistent when you add, remove, or edit sponsors is very difficult if it’s hard coded with custom content each time. I really encourage you to add native Sponsor support just like you have support for these other things above as it will add significantly more value to this theme.
Let me know how I can message you to show you the problem with the sticky navigation header, btw
Could you please provide URL of your site and detailed information about sticky menu you are having issue please.
Is there a way I can send you the URL as a private message? This is not for public sharing
Could you please send it through my profile contact form here https://themeforest.net/user/ThemeGoods
Hello.
Activate Revolution Slider to use this theme (v3.7) When you try to do so, you will get the following alert
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hi,
Thank you for purchasing.
We included the recent version of Revolution Slider plugin v6.2.12 please make sure you download the latest version of theme from Your Account > Downloads.
Thanks for the support!
I made a mistake in the theme installation process… sorry! (It was uploaded via FTP.)
Hi,
Please let me know how to increase the 100 speakers limit at the Speakers Grid?
Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi!
I have two pre-purchase question I would appreciate to know before making a decision:
1. Is it possible to create user accounts? This way only register users will be able to see certain pages?
2. Would this theme work with a forum plugin like bbpress or buddypress?
Thanks!
Hi,
Thank you for interesting.
1. Yes you can use plugin for user registration and manage user’s page visibility.
2. Yes it works with bbpress or buddypress.
Hi, Please let me know if it is possible to remove or increase the 100 speakers limit at the Speakers Grid? Thanks!
Hi,
Thank you for interesting.
Yes you can increase to any number you want.
Please let me know how, the only place I can see is at the Speaker Grid Items setting and it goes only to 100
Please login with your purchased account so we can continue providing support for you.
Hi there!
I will install this theme ona subdomain, that is now working on a shared server. But I will need to migrate this to a dedicated server, next few days. Can I made the customization needed and them migrate all (SQL+Scripts) to the new server, with same subdomain, without any trouble?
Or I will loose al the work done? Thanks
Hi,
Thank you for purchasing.
If you transfer site properly it shouldn’t cause any issue. You can also view detailed instruction here https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/
Hi there. Good. About the countdown, how can I add time to the date? Imagine: 2020/09/21 10h30m Thank you
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi there
Relative to this https://imgur.com/Dbb0c7L I need to add a hour to the countdown. From backfoffice or from mysql (wich table this feature use?)
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: WP Kraken
Presale question. what theme builder are you using?
Hi,
Thank you for interesting.
We are using our own in-house drag&drop page builder.
Last question, does the multi-day event is separated from the theme? I am after for that functionality only, but since you are using your own drag&drop, I prefer the one that I am comfortable already.
If you are selling that separately, can you point me to your correct product?
The feature which manage multi-dat events is built-in within theme core functionality. So it can’t be separated into plugin.
Can i add advertisements (banners) anywhere on the theme? Like below the main gallery and inside the inner pages
Hi,
Thank you for purchasing.
Technically if you create page content using content builder. You can add your ads HTML code to text block anywhere within page contents.
do you have an option that i can remove the buy ticket button located next to the nav menu? Or i do it with display:none only?
Yes you can. Just remove URL in Appearance > Customize > Navigation > General > Get Tickets Link URL. It should remove the button on frontend.
Hello, I have a problem and I purchased the support, and even left a ticket but I can not get a reply to my problem. This is urgent since my webpage is already running. Please I added profiles to the members section, and it seem that I can not click on the picture or the name of the team member to open his/her profile picture, as in the speakers section. Please would someone tell me how to fix this problem? Thank you
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
Thank you. I did not fully understand his reply. I ask for more explanation please, and very sorry but I can not wait that long same as the first time.
Is there a way to link the images of the Speakers? It seems that only the title of the image is linkable. Its easy for the user to miss that. I want the users to be able to click on the whole image. Any method i can do that without messing with php code?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
It’s a pre-sale question.
Do you have elements for Elementor? Can I create the same layout within Elementor?
Is there a fullscreen hero section? I would like to have sponsors showing up on the hero section of the event page.
Thanks.
Hi,
Thank you for interesting.
Yes you can also use Elementor However in order to create pages you saw on our demo sites. You have to use theme content builder option instead.
Can i change the transparent default colors? By default the menu on transparent header is white, can i make it black somehow?
Hi,
Thank you for purchasing.
Yes I can help advising custom CSS code for you to hide it. Could you please provide URL of page you mentioned so I can suggest you correct CSS code please.
Thank you for your promt reply. Its only with custom CSS? I have already done it if its only with CSS. I was hoping something from the customised layout settings bar. Color picker or whatever.
is there a header layout editor in your theme? Or the headers are all predefined?
Currently all header layouts are predefined.
Can i have different header in my categori pages? I like to have different on my home page and another header on my other pages. Also for some reason the scrollbar dissapeared when i clicked update inside the Home page. I cant scroll down now.
It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Currently, you can assign different menu per page only.
can i use elementor editor to make my own design in some pages?
Yes of course you can use Elementor for pages you want to design it yourself.
Hi guys, no matter how many things I try, the blog layout won’t seem to show up in the grid format. I have tried changing this layout via customise and also on the page itself, but the format remains the same. Can you help? Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Okay, thanks, I have submitted a ticket.
Hello,
I am interested in thema for scheduling personal and business online video conferences. I want to know if it works like the zoom.com platform example
Thank you
Hi,
Thank you for interesting.
Really sorry this theme isn’t designed for that purpose. This is for event & conference website.
Do you know why videos in blog grid change sizes? Here is a screenshot: https://imgur.com/a/k2UPOmb
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please. I will check it for you.
Here you are: https://cpac.conservative.org/topic/the-coup/
Thank you for your info.
I checked your provided URL but couldn’t produce issue you have. Please see screenshot here https://prnt.sc/rmwvte
What’s screen resolution you are having this issue please?
