Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello, I have two weird issues both with Safari browser. (1) Blog Featured Images are blurry on Safari Desktop but crisp on Chrome Desktop. (2) The Mobile Header With Menu icon and Logo are absent on Apple Safari Mobile but present on Android Chrome.

Hi,

Can you submit a support ticket here?

Hi I found this theme from youtube a guy called Darrel Wilson who were demonstrating it and were recommanding that it is highly customizeable. He is an affiliate with Flatesome theme. However based on that guy’s recommendation I purchased it 2 days ago but I found that it is far from customizeable. I tried it in 2 days but couldnt customize anything due to the limitation it has. I am a php developer and this is my first time I purchase wordpress based theme.

I want refund as it didnt meet my requirements.

Hi,

Purchases, licenses, and refunds are controlled by Envato Market and limited by Envato Market policies.

Please check the refund policy from here. If your situation is covered, please submit a refund request from here.

Is it possible to have different designs for my product pages or is it just one design that would change throughout my product pages?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hey. I also have a problem with the instagram stream. It shows “Instagram has returned invalid data.” since 2 days on all pages. Insta and Facebook-Accounts are conected. Two days ago, everythings works fine, any idea, how this could happen? Thanks

Hi,

Can you submit a support ticket here?

Hi Quick question is it possible to change the testimonials stars to dots?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

what is the difference between child theme and the original theme flatsome?

Hi,

Child themes are pre-themes for your customizations. Wordpress reads your codes first and then goes to the parent theme. You can get more information from here.

Hey, is it possible to disable ajax search in your theme ?

Hi,

Yes, you can disable the live search feature of Flatsome.

Hi, Can I proceed with the WooCommerce 4.2 update or better wait for yours first?

Hi,

There is no template update and major changes in v4.2. It shouldn’t be a problem to update. But, we suggest you update on staging first and get a full backup before updating on the live site.

Than you sir!

Hi,

I was sent you an email to ask this issue, but the support doesn’t reply.

Why is the Instagram section doesn’t work anymore? there is appear warning “Unable to communicate with Instagram”

This is a bug? if it is not a bug, what I should do to fix this?

Thank

Hi,

It’s not a bug. Your ticket #110827 will be answered soon.

Is there a way to set the minimum search character down from three to one for non-English, Asian language?

Hi,

It’s hard coded, so not possible without custom coding.

HI, I have sent two emails to support and no reply.

Hi,

I can’t see any ticket submitted by this account. Can you submit your tickets from here again?

I have sent the ticket again rom the form you sent

Did you submit it from this account (cgold1979)? I still can’t see any ticket. Also, you can alternatively submit it from Flatsome>Help & Guides>E-mail support on your Wordpress admin panel.

Does this theme work with Woocommerce product videos? https://woocommerce.com/products/product-video-for-woocommerce/

Hi,

Flatsome supports the official Woocommerce extensions.

I want to buy the theme but Why filter by text ? https://prnt.sc/sskuin

i wanna 1 ; https://prnt.sc/sskx1l and 2 : https://prnt.sc/sskxqm

Hi,

Flatsome uses default Woocommerce filters. You need to use a 3rd party plugin for advanced filters.

Mobil phone screen : https://prnt.sc/sv1i1j

not compatible.horizontal picture problem.

Hi, the audio player/mp3 on portfolio page has stopped working.. It shows 00:00 00:00 00:00 https://www.adinkrabrand.com/knowledge-hub/adinkra-symbols/gye-nyame-symbol-of-the-supremacy-of-god/ can you please look into this?

Hi,

Please check the problem again after deactivating all plugins, switching to the main theme, and clearing the cache.

The Instagram feed no longer works on all of my Flatsome sites. I have updated everything and have the correct instagram name, how can this be fixed?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

if i buy your theme but i want to use another header and footer plugin instead of header and footer from your theme,can I do?

Hi,

You might need to create a custom page layout for that.

I know your theme has a lot of options but I need to know if it can do these two basic things:

1 – The ability to have an “Add to cart” button below products that can be clicked and product will be added to cart via Ajax(without page refresh).

2 – A footer bar area which displays customer’s cart and a search option.

Both of these are two features in the Storefront WooCommerce theme which I find very handy in a mobile friendly site

Hi,

  1. Yes, ajax add to cart is included on archive pages.
  2. If you mean a sticky footer, it’s not included yet.

Hi these are presale questions… Is there a way to send out reminders to customers when an out of stock item is back in stock?

What are the most common paid plugins people use with this theme? I need to work out expected costs. Is there any part of the theme that has paid “premium” options?

Thanks.

Hi,

  • You can use a 3rd party plugin to be able to send reminders to your customers.
  • Using paid plugins depends on your needs. Mostly Ubermenu and WPML are used in common.
  • No, Flatsome doesn’t offer any paid premium options.

Hello, I have to move the content of all my site to a new domain. How can I move also the license?

Hi,

You can use your license on one domain at a time due to Envato license policy. If you remove the purchase code and click on the Update button on the old domain, you can activate your theme with the same license code on the new domain.

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