294 comments found.
the search icon color in header isn’t changing form #F74777 even though it is set to a different color in mikado options.
Hi there,
You can try to change the background color of search by adding this code to Appearance > Customize > Custom CSS
.mkdf-page-header .widget.widget_search button {
background: #5fdaf8;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi. The support account verification mail never arrives. I made an account and created 2 tickets yesterday. today it doesn’t let me login. I did password reset and set a new one. Can’t login as mail confirmation is not received (not in spam either).
Hi there,
We could not locate any account registration with your Envato username so please try to register an account once again and submit a request at our help center and our support team will be happy to help.
If you somehow have an account please let us know under which username you have created it with. Thanks.
Support
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Hi,
I installed the “Loco Translate” plugin, but my translation doesn’t work with this template. Thank you in advance for your help. Best regards.
Hi there,
Thank you for reaching us!
All our theme labels are translatable and you can read more baout Loco here. If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, my header suddenly just went blank. its is still displaying when I login with admin account but its not visible to general visitors
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Could you please try to install and activate jQuery Migrate Helper plugin which can help, as well as you can always try to deactivate all your 3rd party plugins that you are using to see if some of them are causing an issue.
Keep us updated.
Support
Mikado Portfolio part of
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Hi, is there any way that I Can change the product price in the single product page to a different color than the primary color?
Hi there,
You can do this by adding this code to Appearance > Customize > Additional CSS
.mkdf-woo-single-page .mkdf-single-product-summary .price {
color: #5680ce;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have activate theme and then after I have check system info and it says “SUHOSIN” not installed. can you guide me how do I install it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have problem, i would want import demo contect, My hosting is Hostalia. I cant increase PHP Post Max Size and Max Upload Size. Is there any chance for me to upload demo contet ??? thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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ok, thanks. i will do.
Hi there,
Thank you!
Support
Mikado Portfolio part of
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Good day! Why is the mail unavailable and you do not answer in the ticket? Did I just waste my money?
Hi there,
We have tested our support helpcenter and it is working as intended. We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
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For my part, I see that the ticket is open, but there is no answer and there are no changes in it. Please try to answer my question. This is important, it was not in vain that I paid money.
Good day! I really need to get everything fixed today. I bought a broken solution. No import of widgets and settings, but my client is waiting! You get me down at work.
Hi there,
Once we check we can see that an agent has responded to your request, so please keep the conversation with our support agent if you need any further assistance.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hello, I’m interesting in buying your theme, but have three questions: 1. the site I’m building will be in dutch, is it easy to translate everything? How? 2. your last update is 6 months old. That seems like a long time in web! Do you keep the theme up-to-date? 3. do you support latest Woocommerce versions (v4.x)?
Thanks a lot!
Hi there,
Thanks for taking an interest!
1. You can for sure translate any label in the theme as the labels are fully translatable and you can read more about it here.
2-3. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.
Support
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The WPBakery Page Builder plugin needs to be updated on you guys end. It’s hard for me to update my site without the updated plugin.
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have problem with mikado countdown translation. I use labels for days, hours, munutes, seconds, etc. It works ok, but when month, day, hour, munute or second value is = 1 the translation doesnt work and its not translated. I mean for example when there is 5 seconds left it showing “Sekund” – its in polish, but when there is 1 second left its showing “Second” – in english. Hope you understand. Waiting for help. Best regards.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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any update for the theme coming soon? plugins need update as the theme, thanks
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. But if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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It is possible to set blog post as full width?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Do you have PSD version?
Hi there,
Thanks for taking an interest! Please read our article obout our PSD files and if you have any additional questions please let us know.
Support
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Hi!
My Instagram feed doesn’t show anymore due to API change.
It shows:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
I already erased Instagram numbers on options.php but it reconnected to Instagram. Hi can I solve this?
_ UPDATE The remaining Instagram Legacy API permission (“Basic Permission”) was disabled on June 29, 2020. As of June 29, third-party apps no longer have access to the Legacy API. To avoid disruption of service to your app and business, developers previously using the Legacy API should instead rely on Instagram Basic Display API and Instagram Graph API . Please request approval for required permissions through the App Review process.
Legacy API user identifier available on Basic Display API until September 30, 2020 To assist with migration, we have temporarily made the unique user identifier from the Legacy API – ig_id – available on Basic Display API. However, the ig_id field will be deprecated on Basic Display API on September 30, 2020, so please ensure you are using other fields (e.g. the Facebook “id” field) or your own unique identifier for your users. See our developer documentation here to learn more.
User Token Generator If you’re only using the Legacy API to generate tokens in order to display your Instagram Feed on a personal website, you can use the Instagram Basic Display API’s User Token Generator to continue generating tokens. The User Token Generator does not require App Review, but it will only work for your owned Instagram accounts (i.e. accounts for which you know the login credentials). Refer to the developer documentation here to learn more. If you’re using the Legacy API to display multiple accounts on your website, then you must apply for permissions to Instagram Basic Display API via App Review. If you’re using the Legacy API for any other use case, you must apply for permissions on the Instagram Graph API platform via App Review.
More Tips For more guidance on getting through our App Review process, please see this blog post . For more tips and tools, check out our App Review Rejection Results Guide , Common App Review Rejection Reasons and Developer Tools page . We also encourage you to leverage the Facebook Developer Community Forum – it’s a tremendously helpful resource for communicating and connecting with developers across the world.Hi,
It seems like the Instagram developers changed their API lately so all Instagram-related feeds stopped working. Until we solve this, please try using this free plugin that works fine with all our themes – https://wordpress.org/plugins/instagram-feed/
Thank you for understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Mikado Themes Support,
I’m seeing this Notification from Woocommerce:
cocco/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
When will the next update happen for the theme?
Thank you.
Hello,
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed. More reading here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message
If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
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Hello
When will you update to the latest version of WP and woocommerce? There are new vulnerabilities in the past versions and the upgrade is mandatory.
thanks
Hello,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please submit a ticket on our Help Center at helpcenter@qodeinteractive.com and one of our support agents will provide you with latest versions.
Support
Mikado Portfolio part of
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Hello. i opened a ticket but it was marked solved without a response. i openend a follow up. id: #44223. can you please check it out
Hi there,
Thanks for submitting a ticket, we do see that an agent has been assigned and that you did get a response, so if you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, in your documentation you mention about the images in the theme being copyrighted.
Is this just the products, children type images? We don’t want to use them anyway, but can we use the small graphics? Such as the blue rocket, pink shooting star and green raincloud? I’d assume these are part of the theme graphics and can be used?
Thanks
Hi there,
The illustrations can as well be found on shutterstock. If you do need guidance on where to find them we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I’m not at all happy about that. You’ve sold the theme as a kid/baby shop theme, with the graphics (rocket, stars and swirls) prominent on your theme page and demos. They’re integral to the look and feel of the theme? Without those simple illustrations, the theme would be very basic, and not childlike.
To confirm: are you saying we can’t use the stars, rocket and swirl graphics?
Hi there,
As we have stated these are the illustration from shutterstock and if you need the author of them our support team would be happy to provide you with the link to the graphics.
You can always include your own images and illustrations for sure. Thanks for understanding.
Support
Mikado Portfolio part of
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Hi Mikado Themes,
When will you have support for Elementor? Thanks!
Hi there,
Thanks for writing in. Our theme comes with WPBakery plugin which you can use to build you website. You can always enable your frontend editor. At the moment the theme is not compatible with Elementor.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Why aren’t you updating a theme?
Hi there,
Thanks for writing in.
Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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