11497 comments found.
WHY DO YOU REFUSE TO REFUND ME YOUR THEME PURCHASE TWICE? IT’S MEAN!
Hey there,
With respect to your query here, please resubmit a refund via Envato here: http://themeforest.net/refund_requests/new.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, I want to know before buying if this theme supports the following:
- Accept new submissions which are directly converted to directory listing upon approval - Accept payments for ads, listings - Sell ad space - Create filters, categories, sub categories - Change listing order manually by admin - Create reports on how many times a listing was clicked - Are all these functions included in the theme or additional plug ins are required
Look forward to your inputs
Thanks, RB
Hey there,
In relation to the outlined questions, yes these features are possible but for listings ordering and reports you will need third-party plugins for this. We have a free Listing Stats plugin As for selling ad space, you will also need the Wp Job Manager Products plugin.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello there, I’ve translated my listing “label filters” but it is not showing results correctly on the “translated page”. I tried with both “Polylang” and “weglot” plugins.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I would like invite you to cooperate with our new brand item. WordPress Booster by Ads Pro is a marketing tool for traffic multiplication (High Quality Traffic generator).
Listify’s customers will be able to get more further points for advertising (additional 1000 points – using purchase code). We will promote your theme in the Purchase section: https://pasteboard.co/Jd5gO8C.png
Let me know if you want to include WP Booster in your package. Release date: 21.06.2020 Limit of themes: 100
Hi!
I want to know before buying if this theme supports the following:
I want users to place their ads but before posting them online to the public, they must be reviewed by our admins in order to check that agree with our terms and conditions.
Can this be done?
Hey there,
Thanks for writing in.
In relation to your question here, yes this is actually possible.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can address autocomplete be added to “add a listing”’s address field?
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
I would like to buy this theme but have two questions.
Can I bulk upload the listings using plugin like WP All Import (CSV import)?
And Can I disable the Geo Location of the listings? (Basically my website is not going to list based on the locations)
Thanks,
Hey there,
Thanks for showing interest in our theme.
With respect to your questions here, yes these are possible within the theme.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey guys! I have installed the latest version of the theme but it broked my Explore navigation drop down links. Can you help? I don’t want to renew the support since this is a theme error. Thanks!
I have found it. Permalinks needed to be modified. Thanks.
I have a problem linking my Envato account with my astoundify account and need support. If you could please contact me or give me some means of contact I would appreciate it.
Hey there,
Sorry about the issue.
In this case, please email us at support@astoundify.com. That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does this allow you to specify the “author ID” of rental properties so that I can set the owner accordingly?
Hey there,
In relation to your question here, unfortunately the author IDs will be automatically generated once a user is registered on the site.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Yes I understand that. What I am asking is if I can assign a specific user to a rental property..??
Hey there,
Thanks for the clarification. Yes this is actually possible from the backend.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it amp ready?
Hey there,
Unfortunately it is not yet fully AMP ready.
Sorry for any inconveniences.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can you set up membership levels? and limit certain aspects of what a basic membership vs. a professional membership can do
Hey there,
In relation to your question here, unfortunately this is not an option integraated by default within the theme. You would need to use a third-party plugin for such an implementation. We would recommend using a memberships plugin such as WooCommerce Memberships plugin.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello! I have a few questions before buying
1Do you have notification emails? 2 What happens when a subscription ends? 3 How can I add more payment methods? 4 Can it be integrated with woocommerce payment methods? 5 Are the regions modifiable? for example, I need it to appear (country) Chile> (region) Santiago> (neighborhood) Ñuñoa 6 Is the theme available in Spanish? or does it work if I translate it with “Loco Translate”? 7 Can a user control multiple sessions and memberships for each of their sessions? 8 Can I adapt another theme to the platform?
Hey there,
Thanks for showing interest in the theme.
With respect to the outlined questions:
1. For notifications, I would recommend using the Post Status Notifier plugin
2. Subscriptions are handled by the WooCommerce Subscriptions plugin. Once a subscription ends, they must either renew it or the listing will not be listed.
3 &4. All Payment gateways that WooCommerce supports are compatible. This includes PayPal/Skrill/Authorize.net/Stripe unlike most directory themes they only offer maybe a few options, with Listify you can use any payment gateway that WooCommerce supports, see: http://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/ This is over 116+ payment gateways.
5. Yes you can modify regions to your preference.
6.Yes it has a spanish translation and works with Loco Translate.
7. Unfortunately it would not be in a position for a user to have multiple sessions at once.
8. Sorry, the theme can only be used alongside another theme in a single install.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello Is the theme in French? Thank you
Hey there,
In relation to your question here, yes the theme also has a French translation.
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Astoundify,
I opened tickets which were closed by you and have not been resolved. I sent email to this effect and still no response over the past weeks.
I also wish to draw your attention that I am unable to login to my customer dashboard on Astoundify even using my envato credentials. I have cleared my cookies and tried using different devices.
I need my support extended as you have deliberately ignored my tickets and closed them without resolving the challenges.
Hey there,
I have checked into all your tickets and you did not reply to them after our last responses. If a ticket has not been replied to for a long while, then it is automatically set to a closed state. You can however always open a ticket by replying to it. In the meantime, I have set your tickets to a pending state.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is there still no way to filter by Listing Type? Since it’s just another taxonomy for Listings, it seems like it should be easy to add it as an option under Customize>Listings>Search filters? Am I missing something here?
Hey there,
In order to add Listing Types to the search filters, you will need to create a custom filter using the FacetWP plugin. The Types filter is only used on the search page at this time only.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Really? The only way to filter by Type is to buy a separate $99/year plugin? Is that how this site was able to have Burial/Cremation as a filter and then type of service, which are presumably the categories? https://www.gatheredhere.com.au/ Then on their search page there are additional filters https://www.gatheredhere.com.au/funeral-directors/?search_burialcremation%5B%5D=Burial&search_services%5B%5D=Dual+Service&search_viewing%5B%5D=Yes&search_location=Auckland%2C+New+Zealand&search_lat=-36.8484597&search_lng=174.7633315&search_context=27&search_radius=15&search_location=Queen%20St,%20Melbourne%20VIC%203000,%20Australia&is_zipmoney_enabled=0&spoken_languages=undefined&page=1
Hey there,
Thanks for keeping in touch with us.
That site is heavily customized to accomodate those filters. The theme only contains the default filters rendered within our demos.
Should you have any questions please let me know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I have set up various blogpost categories and use their archive pages as sections for a news site. Below the blogpost excerpts on the archive pages, I’d like to display listings filtered by listing categories (which I’ve set up to match the blog categories). But for some reason Listify seems to ignore the “categories” filter on the [jobs categories=”my-category”] shortcode and just displays listings of all categories. Is there a trick to re-enabling this filter? Or is there a widget to embed listings from a certain category, that can be used outside of the ‘Home’ widget area?
Hey there,
With respect to your question here, I’m afraid this is something that would entail custom work. Unfortunately, we just don’t have the resources to offer custom work right now. However, we are partnered with and highly recommend Envato Studio or Codeable If you need help customizing your theme.
We do apologize for any inconvenience this may cause.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, How can I add fields in listing template? The choice is very limited. Thanks
Hey there,
With respect to your question here, please check out the doc here: for various ways on how to add fields.
Should you have any questions, please get in touch with us at support@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The map won’t load. In the error console it say the billing is not enabled, but in Google Cloud payment is enabled. Then if I go into the Google cloud panel for usage it says there has been usage but with 100% error. All errors in the 309 tries were due to latency. Any help?
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The problem is I bought the theme more than a year ago and I’m just getting around to working on it… Now the support has expired and I really don’t want to pay support one a box I only just opened.
Hey there,
With respect to your query here, this is most likely an issue to do with your API key and we would need to test it within your site which is why we encourage you to renew your support and open a support ticket on this query. Kindly note that is a presales-only channel.
We look forward to assisting you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I would really appreciate it if you simply gave me email support to look into it instead of insisting on me paying $50 for something that may have had an issue out of the box. Thanks.
ps I can confirm that it is an issue with your site. I currently have 0 caching plugins activated. It’s the API that wont change. The API I originally entered, is not changing. No matter how many things I try, the API will not update in the website. I talked with tech support at Google (because they actually respond without requiring further purchases), they confirmed the issue is with the website itself. I’m going to keep searching and try to figure out why the site will not update the API on the pages. I changed the API weeks ago and even though it’s saved in the dashboard, it is not changed on the pages.
Hey there,
As an exception to this case, please email us at hi@astoudify.com so that we can have a look into this.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks!
Hey there.
After updating some plugins today, this message popped up on the dashboard:
“Your theme (Listify Child) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.”
What is to be done? Can you help me?
Thanks in advance for your reply.
Nice regards, Markus
Hey there,
Sorry about the issue.
We can actually assist you in fixing this. We suggest getting emailing our support team here:
support@astoundify.com. That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Dear John.
By answering to support@astoundify.com I get a “Mail delivery failed”. 
Hey there,
That seems odd. Kindly email us at hi@astoundify.com
I look forward to your email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
