23249 comments found.
could you provide me ARABIC language files? and how to use icon in the menu? how to increase search dropdown width? already open the support ticket #91439 but no one reply there
Hello, @finsit,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid 
1. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
2. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
3. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media(min-width: 992px){
#header .searchform .live-search-list {
width: 600px !important;
}
}
Regards, P-THEMES.
CSS code not working at all
Hello, @finsit,
I have just tested your site now and it is working perfectly fine at my end, please see the below given screenshot, It must be the cache issue at your end nothing else: https://postimg.cc/QVzGtBZQ
Regards, P-THEMES.
Hello, @finsit,
You have to change it into the Theme language files as per your requirements.
Regards, P-THEMES.
URGENT* Ticket ID: #91503 Hey Guys, I am very old customer, My old domain is no longer in use and I want to use the purchase code on new website. Can you please fix ASAP, as this is really URGENT. Thanks.
Hello, @adzhut,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE.
SOS…...!
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Is there a way to remove the page builder without losing the block and some pages?
Hello, @troiweb,
No, Sorry to say that but this is not possible, If those pages, posts, products, custom-post-types, blocks have been built using that page builder then it will surely mess up your site.
You have to start from scratch on a fresh new site with a new builder you want.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have a lot of tag in header under the search box. I want to limit them upto 5-6 (selected). please let me know how can I fix them or suggest a shortcode.
Hope to hear from you soon.
https://kanikajewelrytrove.com Thanks sureshI also tried to delete html from header but it is not done.
Hello, @KanikaJewelryTrove,
You can not limit those tags, as there is no such option for it, It always show all the product tags, you can remove it from Porto >> Theme Options >> Header >> Header Type >> Header Builder and for now there is no such tags on your site, I think you have managed to remove it: https://postimg.cc/MXxPnHbb
Regards, P-THEMES.
Hi! how can i add a svg icon in the menu?
like this menu: https://www.ridestore.com/es/
Hello, @dukeonline,
You can not add the SVG icon in the Main Menu, You can only use the FontAwesome Icon beside Menu Items, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
Regards, P-THEMES.
Hi, There is way to add breadcrumbs on revolution slider?
Hello, @bill_ch,
Sorry to say that but this is not possible, Breadcrumbs has a different div, and it can not be set in/over Slider Revolution, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
I am trying to connect to your website but its not possible. So, i am sending you from here. How can i put the slide in prices filter instead of textboxes. Thank you
Hello, @kousinovalis,
The support system is working perfectly fine, if you have any issue with the account login then please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account credentials for you.
And Regarding your issue, please use the “Filter Product By Price” widget and it will work for you as Price Filter Slider.
Regards, P-THEMES.
Unable to log in to the support portal, says login information is incorrect which is not right as it’s saved…
Hello, @jedi7777,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account credentials for you.
Regards, P-THEMES.
Hi, ive an issue with single product page form mobile. Next to “add to cart” botton, this is what appear: |or . Why this? Ive tried to open a ticket but anyone answer me. Thanks!
Hello, @marcoti,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
p#wc-stripe-payment-request-button-separator {
display: none !important;
}
}
Regards, P-THEMES.
Since the last update, the youtube video embedded in a tab doens’t work anymore, it seems the code with iframe doens’t work anymore. And the products categories plugin breaks when on listing view
Hello, @Bmaksy,
Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:
1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:
2. Now copy the Block slug name as showing below:
3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:
4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.
You can check here on my test site on this product:
http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/
And which product category plugin you are talking about?
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @Bmaksy,
I am sorry but this is the only possible way as this is WP default code editor and it does not work without block now, If you want you can go with old version of the Theme.
Sorry to say that but we have not tested that plugin with the Theme yet, so we are unable to suggest you on it, If you want to use that plugin then please contact plugin Author and ask to Customize the plugin for you for solving your issue.
Regards, P-THEMES.
is it possible to get an older version of the theme ?
Hello, @Bmaksy,
Sorry to say that but you can only download the very latest version of the Theme from your Envato Account, This is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
yes but don’t you have an archive of the older themes ? for example, if i take a new support subscription and that i ask you you to reset an older theme, is it possible ?
Hello, @Bmaksy,
Please contact us via our support system so we will provide it to you and you have to go with it by yourself.
Regards, P-THEMES.
it doens’t work even with the older theme, i need you to resolve the problems because i can’t launch the shop before the problems are fixed, so i can take support for it.
Hello, @Bmaksy,
I am sorry but this is not the Theme issue, This is how it works, Youtube has updated its policies with embeded <iframe> code, This does not have any link with the Theme, you can check it with some default Theme as well you will finds the same behavior. This is only possible with the help of Customization.
Regards, P-THEMES.
Hi team, When I click on add to cart the page redirects to the cart page but it a bit complicated when user want to purchase multiple products, I want show a notification to the user about product has been added to cart but without leaving the page..it can be a popup message. Earlier this feature was in your them now it;s not ?
It’s solve please ignore this.
Sound’s Good!!!
You are the best
Porto Studio is suddenly not working anymore. I did not even make any updates. If I click on the Porto symbol in the Visual Composer, nothing happens and no window opens. What is going on?
Looks like your server is not responding since the content is loaded from //sw-themes.com Thats not a good coding practice and apparently your server is slow and stopping the production line around the world (everyone who bought your theme). I suggest you integrate the studio content into theme so it is truly standalone, no dependendies to your server. Also for privacy reason by the way….
Hello, @lensbreak,
I have just tested it at my end and it is working perfectly fine at my end, please see the below-given screenshot, please make sure that you are using the very latest version of the Theme and Plugins, If no then update the Theme and Plugins and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase and then try to use the Porto Studio and after clicking on Porto Studio button you have to wait for a few seconds as it works on Ajax and Ajax took some time to load the content.
And Regarding your suggestion, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Hello, @sdjewels,
I have tested it at my end in deep and finds the same issue, There is something wrong with this, I am forwerding this issue to the development department for testing it in deep and try to solve it with the upcoming update of the Theme, please be patience till that and thank you for notifying this to me, I am Glad.
Regards, P-THEMES.
Hi there, New Version Has been launched but my issue still not solved.
Hello, @sdjewels,
Yes, This is is not fixed with the last update of the Theme but it is already in our to do list hopefully it will be fixed soon with the next upcoming updates of the Theme.
Regards, P-THEMES.
Hi
After 48 hours & despite emailing the Purchase Code PDF, I am still unable to log into the Support Portal.
Kindly resolve.
I want to re-size the ’’On Hover’’ box ( make it smaller ) on the Main Menu.
Desired Size: https://ibb.co/jLW5gC7 Current Size https://ibb.co/P6XfTdbI don’t see any options under Theme Options to make the change.
Thanks in Advance.
Support Ticket #2
Please activate copy of WPBakery Page Builder of my Site.
I emailed you the Admin Credentials.
Hello, @majestic-printing-works,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as the full time from Tomorrow. Hope you can understand and Have a Happy Eid
1. We have successfully reset your support account, and the email with support account credentials has been sent to your email, please check your email now.
2. For Menu, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu>li.menu-item>a {
padding: 10px 13px 10px 13px !important;
}
3. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Eid Mubarak Wishes. The CSS Code is working fine. Meanwhile, Support Portal login credentials is’nt working. Pls re-check.
Hello, @majestic-printing-works
Again, Reset your support account, please do not copy paste the info but write manually in Name/Email and Password field and check again and please check your email.
Regards, P-THEMES.
Ok – I have re-set the P/W from ’’Forgotten Your P/W’’ link.
Still does not work.
Hello, @majestic-printing-works
It’s strange, I have checked your Login info at my end and it is working perfectly fine for me, please try to clear the browser cache and cookies or try on incognito or any other browser, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
El Template es reusable ?? lo puedo utilizar en varias páginas ??
Hello, @uolfendor,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
May I add the close button on the lightbox of portfolio ajax modal ?
Hello, @bethelweb,
Sorry to say that but this is not possible, You have to click anywhere on the screen except that Light Box pop up to close it, This is how it works.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, elementor demos dont show option to download it. how can I do to fix it?
Elementor Plugin is already activated
Hello, @leviss_men,
You have to Install and Activate all the plugin from Appearance >> Install Plugins before Importing any Demo including WP Bakery as well, and then you will find the option to download Elementor Demo, and after Importing the Demo you can deactivate any plugin which does not want to use on your site.
And Please Note that you can only find the option for download Elementor version Demo which already built till now, you can check it in the below given link and not any other Demo:
https://www.portotheme.com/wordpress/porto_landing/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
On the cart page from the right i think it is “panel cart shipping” any way to have it expend automatically like the “cart total ” ?
Hello, @soulbox3,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div#panel-cart-shipping.collapse:not(.show) {
display: block !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I HAVE A PROBLEM, I installed my web template on a local server as a test but now I want to install it on the website and it does not allow me despite deactivating the license on the test site, I NEED AN URGENT SOLUTION.
I NEED HELP ME RESET THE PURCHASE CODE
Hello, @edialp,
Sorry for the late reply, as the Support Team of P-Themes is on Eid Vocations and will be on desk as full time from Tomorrow. Hope you can understand and Have a Happy Eid
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
