23210 comments found.
I identify a bug showing avatars in woocommerce products reviews,
avatars do not diplay in mobile.
The problem also appears on your demo site, here an screenshot: https://i.imgur.com/1U4SVBo.png
How to fix that??
Hello, @CarlosMST,
I am not able to see your provided screenshot, and this is not a bug but we have intentionally hidden the image on Mobile Devices because of it takes a large space and then content distorted, but if you want to show the image on Mobile devices as well then please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 575px){
#reviews .commentlist li .img-thumbnail {
float: inherit !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Support link is not working.
Hello, @Disquy,
The Support Link is working fine, please check again after removing the cache and cookies of your browser or try once on Proxy, I am sure you will find the issue anymore.
Regards, P-THEMES.
Hi,
1. I made 4 tabs and 4 rows with text block though WPBakery Page Builders. Tried to insert each one of row(with text block) into each of 4 tabs via front editor & backend editor and no success. How to insert it?
2. I made progress bar through WPBakery Page Builders. It works (bar is moving) in editor mode but it doesn’t work in production mode(done editing). How to fix it?
Hello, @ekkljs,
1. I have just tested it at my end and it is working perfectly fine at my end, please see this video I have created for you:
https://jmp.sh/jHsusnF
2. I have tested it at my end on my test site and it is working perfectly fine at my end, you can check it on my test site page here:
http://hubdatasolutions.com/pearl/porto/global/test/
It means it is working fine, This must be the cache issue at your end nothing else, Please deactivate all the third-party plugins including the cache plugins and check back after removing the browser cache, I hope it will work for you and if not then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
Suggestion for futur updates:
It’s really annoying to not be able to replicate any of the “Header Type” behavior in your “Header Builder”
For example, it is not possible to reproduce the behavior of “Header type 1”. -Most Sticky Header options are not working: -Show Logo -Show Search Form -Show Mini Cart -Show Menu Custom Content
-Can’t use left vertical menu as “Shop demo” 1,2,9 or 22.
So please at least add a “Sticky Header” option in your “Header Builder” and enable all for it “Sticky Header option”
And please, split the customization of the mobile header from the desktop header. If I want to add something only in the Mobile menu, it is not possible to do it without breaking all functions of the desktop header… as it’s not possible to replicate them.
Best Regards Nexus
Hello, @NexusFred,
Regarding your Suggestion: “please at least add a “Sticky Header” option in your “Header Builder” and enable all for it “Sticky Header option”
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And Regarding Mobile Header, You can simply change it by using Header Builder Mobile Option as per your requirements.
Thanks for your understanding.
Thanks for your reply
-“Sometimes it may require your own customization. “
Sure but please let’ us do using all options of the theme. Right now we can do less with “Header Builder” than the preset “Header Type” do. That a nonsense.
-“And Regarding Mobile Header, You can simply change it by using Header Builder Mobile Option as per your requirements.”
Wrong !! I can’t modify only the Mobile Header without also rebuild the Desktop Header. I can’t use in the same time the “Header Type 1” on Desktop and a “Header builder” version on Mobile
Best Regards Nexus
Hello, @NexusFred,
1. Look, As I told that Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
For now, this is not the Core Functionality of the Theme.
2. And please try to understand that Pre Built Header Types has different functionality as compared to Header Builder, and same for Mobile as well. You can not create the same functionality Mobile Header as Pre Built Header Types using Header Builder.
Regards, P-THEMES.
Hello,
thanks for your reply.
The “Header Builder” and the “Product Layouts” and “Members”, are very interesting addons but they look like unfinished.
A Header Builder open a lot all possibilities to customize the theme. Build a different Header for each Categories or even for a special product. But sadly that’s not the case. We can only build and use a less powerful Header than the “Header Type”.
The “Product Layouts” is very nice and needed addon. We should be able to create and use a different Layouts for each categories or even more, override the default layout in each product page. But again that not the case. We can only use one “Product Layout” for all the shop . Take a look to “WooCommerce Page Builder” nice plugin who do all that.
Members should let us restrict products and categories to members only, but again that not the case.(if yes, I can’t find how do that)
All this generate a lot of frustration. It’s like have a Ferrari and be force to drive it only the weekend at 20km/h 
I really hope you will finish one day all the great addons you have build for the theme.
Best Regards
Hello, @NexusFred,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Hello,
I recently updated my theme and imported few pages. But the pricing tables are broken like this https://prnt.sc/svfxxf . https://www.grootsolutions.com/pricing-tables/ Can you please help me recover them back. thank you
I figured it out. It is happening due to disabling some elements in the speed optimization wizard. Hoe you can look into that once.
thank you
Hello, @vijay1991,
Sound’s Good!!!
That you figured it out.
Yes, If you disable any element from Speed Optimization Wizard then the particular element CSS and JS will not load and it will show as distorted, So, the elements not used on the site, only those elements have to check true from Speed Optimization Wizard.
Regards, P-THEMES.
Hello. I use wordpress 5.4.1, php 7.3.17 and porto 5.3.2. In the wordpress panel when I load a page or a woocommerce product, at the bottom I get a php error: Warning: Illegal string offset ‘c’ in … / wp-content / themes / porto / inc / lib / porto-studio / porto-studio.php on line 387
Hello, @cadiz77,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
The WPBakery Page Builder suddenly is not available in my shop. It was working fine so far. I am asked now to activate it. Is this a known bug? What can I do to have it back?
Message I receive when I want to update it. “To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello, @dturobos,
Please delete the old version of the plugin from your site and download the latest version of the plugin from below given article and Install and Activate it on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also make sure that if you are using MultiVendor plugin “Dokan” on your site then it also has to update to the latest version.
And finally deactivate all the third party plugins on your site and check back after removing the browser cache, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @dturobos,
Please delete the old version of the plugin from your site and download the latest version of the plugin from below given article and Install and Activate it on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also make sure that if you are using MultiVendor plugin “Dokan” on your site then it also has to update to the latest version.
And finally deactivate all the third party plugins on your site and check back after removing the browser cache, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Porto,
How can I change the telephone number added in the home page, header in the top ?
thanks,
Hello, @RosaMaria_,
If you are using Pre-Built Header Types “Header” on your site then you can change it from Porto >> Theme Options >> Header >> Contact Info as showing below:
OR
If you are using the Header Builder “Header” then you you have to change it from Header Builder.
Regards, P-THEMES.
thanks, when you say change ir form header Builder, can you tell me where is located? I can’t find the option. thanks
I have selected the header type. Only shows contact info yes / No. But no more options.
Hello, @RosaMaria_,
If you are using Header Builder on your site then please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and you will finds the shortcode set in HTML for that Contact Number as showing in the below given screenshot:
Now, Follow this article and change the Contact Info same as showing change My Account in the Video in this article and it will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
Hello Support,
Please I need help; as showed the thelephone contact can’t be showed to change in theme options (header). (Header type). I need to change because now is another person for that.
https://www.candleart.es/header..JPGthanks, regards,
Hello, @RosaMaria_,
Please go to Appearance >> Customize and there you will find Header Builder.
Otherwise please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the video for it.
Regards, P-THEMES.
I am deciding on buying the theme two questions: 1) why the wishlist counter does not work on many of the demos? 2) Does the them offer sticky cart, wishlist, and check out?
Hello, @afarahani,
First of all, thanks for showing your interest in Porto WordPress.
1. Wishlist counter only works in Header with Header Builder.
2. Theme offer Sticky Cart and not sticky Wishlist and Check-out.
Regards, P-THEMES.
Hello, @epp289,
Please go to Porto >> Setup Wizard >> Demo Content and click on the Demo you have Imported on your site, now click on “Details” and un-check all the options, and only check “Import Element pages” and then click on Import button as showing below, It will Import all the elements shortcode pages on your site and then you can simply edit any page and use/change any setting of any element as per your requirements:
OR
If you only want that single element shortcode page then contact us via our support system with your site WP Admin Login details so that we will set it for you on your site.
Regards, P-THEMES.
PRESALE question, i have bought 2 times your theme, i love it, i need to buy another one to make a bookstore, i want to know if the thumbnail of product woocommerce can be other size than a square, but more like a rectangular book like in this link ? http://mas1.magikthemes.com/index.php/fluence/
Hello, @alexissatok,
First of all, thanks for showing your interest in Porto WordPress.
Yes, For Shop/Category Pages you can change the Image Container as Rectangle from Appearance >> Customize >> WooCommerce >> Product Image and set Thumbnail Cropping as Custom and set it as per your requirements as showing below:
And for Single Product Pages, you have to change the layout which has the Vertical Image Container as “Full Width” from Porto >> Theme Options >> WooCommerce >> Single Product.
Regards, P-THEMES.
Hi, I can’t update the theme, the error message is “Your IP address is blocked as spam!!!”. Please whitelist my IP! Thanks.
Hello, @chiara7,
Can you please share the Theme purchase code PDF file and the site WP Admin Login details on which you want to activate the code via our support system so that we will check/verify and solve your issue.
Regards, P-THEMES.
I was wondering, how can I share these data in a public forum. However the error message disappeared for now, so I can update the theme.
Hello, @chiara7,
Not here but via our support system here:
http://portotheme.com/support
Its private platform and also sound’s good!!, If your issue is resolved.
Regards, P-THEMES.
how to change this color ? please see pic below
https://prnt.sc/suup4vHello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
.section-width-sidebar .widget .widget-title {
background: orange !important;
}
Regards, P-THEMES.
Hi,
In a blog theme, once a user log in , user will be directed to the Woocommerce user’s dashboard. Can’t we direct the user to the home page or the blog page? also when a user trying to make comment on post, and he is not registered or logged in , then he will be diverted to the wp-admin login page. can’t we give the user registration/login page at the point of trying to make the comment on a post?
Thank you.
Hello, @chafolks,
Sorry to say that both the functionalities you want are not the default functionality of the Theme and WordPress, both requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hello i have tried multiple time but my demo is not importing properly see screenshot and slider image http://prntscr.com/susj33 and see in demo https://www.portotheme.com/wordpress/porto/shop14/
Thanks
Hello, @Kyo_Kusanagi,
This is just the cache issue nothing else, Please remove your server cache and then remove your site cache and deactivate the cache plugins including the FVM plugin as well and finally check your site after removing the browser cache, I am sure your issue will solve. Please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi sir how are you,suddenlly my site is disturb fonts and ccs etc ,wht can i do
Hello, @izharhaider,
Your site is not working at my end, please share the working site URL and the screenshot of the issue so that I’ll check and provide you the best possible solution for it: https://postimg.cc/Snkp3HDw
Regards, P-THEMES.
I am trying to center the page title and make the font larger and a different font style Italicized. When I center the title using the theme options > breadcrumbs it wil do that but when I use the following CSS to change the size it reverts back to the default left justified.
code: h1.page-title { font-size: 40px !important; } is there a way to do both? Centered – larger font – font family/font style
Hello, @kharmachanic,
Can you please set the Title in Middle and share that page URL so that I’ll check and set the Custom CSS for your site and provide it to you.
Regards, P-THEMES.
Hello guys how can make the category on the catalog menu show the sub categories on hover? https://www.portotheme.com/wordpress/porto/shop1/
Hello, @PremiumDealsandSteals,
Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen as showing in the below given screenshot and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu: https://pasteboard.co/HH0S6jc.png
Then you can add the Product Category in Main Menu as per your requirements.
Regards, P-THEMES.
Product titles in archive page are H3, how can I change them to just be a div with no h-tag?
Hello, @trimarketing12,
You have to Customize the Theme core files for it, You can change it in “title.php” under wp-content/themes/porto/woocommerce/single-product as per your requirements.
Regards, P-THEMES.
Hi! I’m just installing the theme through the wizard and I want to import elementor shop 4’s demo content but it doesn’t allow me because it prints that I need to install WPBackery, so I back to pugins’s step and then when I check WP Backery’s checkbox it says “It isn’t recommended to use two page builders(Elementor and WPBakery) together. It might give serious effects on your site’s view and performance.” What should I do? Thanks.
Hello, @Pepperland,
Let me explain you in detail:
WP Bakery and Elementor are two different page builders and both have their own standards and elements and properties.
Like same way both have different Demo’s as well, If you go to our Demo site you will find the Elementor and Gutenberg Demo Tabs separately as showing in this screenshot:
And while Importing any Demo you will also find the same Filters under Demo Import Tabs as showing in this screenshot:
It means if you want to use the Elementor version of the Demo then you have to Import Elementor version and Same as for WP Bakery and Gutenberg.
Now, Keep in Mind, Before Importing any of the Demo version Install and Activate all the plugin including WP Bakery and Elementor as well, and then you will find the Option for which Page Builder Version of the Demo you want to Import on your site as showing in this screenshot:
Import the particular version of the Demo and then deactivate the other page builder from your site by going into Plugins section after Importing the Demo, Like If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
That’s all.
Regards, P-THEMES.
