Hello, @Vocelov,

Porto theme provides availability to override all parent theme functions in child theme.

If you want to change logo, you can use “porto_logo” filer in child theme’s functions.php as following.

add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) {
    return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}

Regards, P-THEMES.

Hi,

I am not sure we are talking about the same thing, so to be sure let me explain:

1) My site https://www.torbizapodaraci.com/ uses the Porto theme, the H1 tag is a logo, but this is not recognized by SEO Audit tools. So, it looks like Google thinks I don’t have an H1 tag.

2) This site – https://www.constructionparts.com/ – also uses the Porto theme, and also their first H1 tag is the logo, but I can see in the source code that the way this is done in the code is different. However, when you check this site in Browseo (SEO Audit tool), it says Google recognizes they have an H1 tag.

I want the same for my site, I want Google to recognize properly my H1 tag which is my logo. Because otherwise I have problems with SEO.

How can this happen? Let me know if I should open a support ticket instead.

Hello, @Vocelov,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @yeraymoya,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @ddemitch,

Sorry to say that but without purchase code we are no longer to provide support, If you have purchase code then contact us with purchase code PDF file via our support system.

Regards, P-THEMES.

If we just purchase the license (as we do not need to software, since it was provided by some web developer agency) will you be able help us with additional coding using WP Globus plugin as website language translator? Or you you would simply suggest using Polylang plugin for that?

Hello, @ddemitch,

No, sorry to say that but additional coding means customization and customization are not covered in Theme support policy, you have to contact our Customization team for paid Customization services separately.

Regards, P-THEMES.

Hello, @MrOp3aa,

First of all, thanks for showing your interest in Porto WordPress.

1. Payment is the default functionality of the WooCommerce and our Theme does not have any influence on it, You can read all about WooCommerce payment here:

https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

https://woocommerce.com/payments/#:~:text=WooCommerce%20Payments%20is%20free%20to,transaction%20for%20U.S.%2Dissued%20cards.&text=I%20can%20see%20payments%20and,all%20while%20staying%20in%20WordPress.%E2%80%9D

2. You can do it using Porto Modal Box, but simply for showing the message or media nothing else, like for interaction you have to use any other plugin and then use the shortcode into Porto Modal Box, It will work for you.

3. No, This is not possible, You can try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @oscarjoya08,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Regards, P-THEMES.

Hello, @icfenesan,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but here we only provide our dedicated support for the Porto WordPress Theme not for any other Theme and regarding the plugin, sorry to say that but we have not tested the particular plugin with the Theme officially so we are unable to suggest you on it If you want you can try it with the Theme.

Regards, P-THEMES.

Hi, I follow the instructions and still didn’t work. Finally, I got it working by installing Woocommerce, which I don’t need. Why does Woocommerce needs to be installed for the “Elementor Main Demo” to work?

Hi again,

the problems didn’t end here yet

Please check what shows up on my installation after importing all plugins and demo: https://dns.d.pr/sTMXW3/jVbYsJJSI4

I guess Elementor is proving itself to not be working as I would like to.

Hello @GoUnike,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @great2020,

First of all, thanks for showing your interest in Porto WordPress.

Yes, When you Import the Demo, It will Import all the Images and Products as well:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @salvatonic,

Please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

https://smartwave.freshdesk.com/support/solutions/articles/12000060292--34-how-to-remove-product-data-tabs-from-single-product-page

Regards, P-THEMES.

Hello, @pablorseo,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/05/2016. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @salvatonic,

You can change it from Porto >> Theme Options >> Skin >> Main Menu as per your requirements as showing below:

Regards, P-THEMES.

Hello, @CarlosMST,

I am not able to see your provided screenshot, and this is not a bug but we have intentionally hidden the image on Mobile Devices because of it takes a large space and then content distorted, but if you want to show the image on Mobile devices as well then please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 575px){
#reviews .commentlist li .img-thumbnail {
    float: inherit !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Disquy,

The Support Link is working fine, please check again after removing the cache and cookies of your browser or try once on Proxy, I am sure you will find the issue anymore.

Regards, P-THEMES.

Hello, @ekkljs,

1. I have just tested it at my end and it is working perfectly fine at my end, please see this video I have created for you:

https://jmp.sh/jHsusnF

2. I have tested it at my end on my test site and it is working perfectly fine at my end, you can check it on my test site page here:

http://hubdatasolutions.com/pearl/porto/global/test/

It means it is working fine, This must be the cache issue at your end nothing else, Please deactivate all the third-party plugins including the cache plugins and check back after removing the browser cache, I hope it will work for you and if not then contact us via our support system with your site WP-Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @NexusFred,

1. Look, As I told that Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

For now, this is not the Core Functionality of the Theme.

2. And please try to understand that Pre Built Header Types has different functionality as compared to Header Builder, and same for Mobile as well. You can not create the same functionality Mobile Header as Pre Built Header Types using Header Builder.

Regards, P-THEMES.

Hello,

thanks for your reply.

The “Header Builder” and the “Product Layouts” and “Members”, are very interesting addons but they look like unfinished.

A Header Builder open a lot all possibilities to customize the theme. Build a different Header for each Categories or even for a special product. But sadly that’s not the case. We can only build and use a less powerful Header than the “Header Type”.

The “Product Layouts” is very nice and needed addon. We should be able to create and use a different Layouts for each categories or even more, override the default layout in each product page. But again that not the case. We can only use one “Product Layout” for all the shop . Take a look to “WooCommerce Page Builder” nice plugin who do all that.

Members should let us restrict products and categories to members only, but again that not the case.(if yes, I can’t find how do that)

All this generate a lot of frustration. It’s like have a Ferrari and be force to drive it only the weekend at 20km/h

I really hope you will finish one day all the great addons you have build for the theme.

Best Regards

Hello, @NexusFred,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Regards, P-THEMES.

I figured it out. It is happening due to disabling some elements in the speed optimization wizard. Hoe you can look into that once.

thank you

Hello, @vijay1991,

Sound’s Good!!!
That you figured it out.

Yes, If you disable any element from Speed Optimization Wizard then the particular element CSS and JS will not load and it will show as distorted, So, the elements not used on the site, only those elements have to check true from Speed Optimization Wizard.

Regards, P-THEMES.

Hello, @cadiz77,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @dturobos,

Please delete the old version of the plugin from your site and download the latest version of the plugin from below given article and Install and Activate it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also make sure that if you are using MultiVendor plugin “Dokan” on your site then it also has to update to the latest version.

And finally deactivate all the third party plugins on your site and check back after removing the browser cache, I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @dturobos,

Please delete the old version of the plugin from your site and download the latest version of the plugin from below given article and Install and Activate it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also make sure that if you are using MultiVendor plugin “Dokan” on your site then it also has to update to the latest version.

And finally deactivate all the third party plugins on your site and check back after removing the browser cache, I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @RosaMaria_,

If you are using Header Builder on your site then please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and you will finds the shortcode set in HTML for that Contact Number as showing in the below given screenshot:

Now, Follow this article and change the Contact Info same as showing change My Account in the Video in this article and it will work for you:

https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder

Regards, P-THEMES.

Hello Support,

Please I need help; as showed the thelephone contact can’t be showed to change in theme options (header). (Header type). I need to change because now is another person for that.

thanks, regards,

Hello, @RosaMaria_,

Please go to Appearance >> Customize and there you will find Header Builder.

Otherwise please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the video for it.

Regards, P-THEMES.

Hello, @afarahani,

First of all, thanks for showing your interest in Porto WordPress.

1. Wishlist counter only works in Header with Header Builder.

2. Theme offer Sticky Cart and not sticky Wishlist and Check-out.

Regards, P-THEMES.