39357 comments found.
Hi, I have a few avada licences, I have a client that is looking for similar buttons that you have on your demos, it is the buy and the demos button that sits on the right of the pages. Is this something avada can do or is it a third party plugin, would really like to know please?
Thank you
Hi,
The floating buttons are not part of Avada. However, you can use one of the many 3rd party floating button plugins for WordPress for this (there are several free plugins) e.g. Floating buttons plugin
Thank you. – Abbas
Thank you Abbas, your theme and support are fantastic 
You are most welcome
A little frustrated, as the font awesome icons are just showing as boxes? Please advise.
Hi,
This can usually happen if the site was moved or renamed. Please try this solution.
As this is not our official support channel and is meant for pre-sale queries/generalities, if issues persist I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
Great theme, thank you. Working with image galleries – is there a way to add a button to the bottom (or top, or over) an image in lightbox? Similar to how it looks here: https://www.jcgibbons.mmtcsolutions.org/wp-content/uploads/2020/06/2020-06-09_102416.pdf
Hi
Natively there is no options to add a button on the lightbox images when using a gallery. This would need custom code.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am adding a Privacy Policy page and was wondering if your theme comes equipped with such a page so I can just set the default one.
Hello @sipzwines
We will gladly look into your issue, however as this area is not meant for support so please open a ticket with our team and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thanks
-Ammar
Hi, I want to ask about your theme – classic. If we choice this theme, it is possible in home page to remove wave under the main picture?
Hello @Timpexcz
Yes, that is definitely possible to do so, everything in our demos can be changed according to your requirements, we will be happy for you to be a part of this amazing community
Thanks
-Ammar
Hi – can we use the same purchase for more than one website? Do we need multiple licenses?
Hi
A single purchase is valid for only one site. Additional sites, would need an additional purchase.
You can find more details on licensing here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Following up on flyout menu options?
When are you planning to add functionality for half page flyout menu, left or right?
Hi
I would request you to please send it across to us as a feature request. If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
Thank you, Shaminder
I have filled in this form in on many times.
Hi there
You contacted us via that form on April 6th, we do not have anything since. If you want to submit a feature request/suggestion, please do so using the link that Shaminder porovided.
Thank you, MB
So I must send you the same email, requesting the same feature?
Hi
If this has been sent earlier then you do not really need to send it again. We do compile a list of user feature requests and add a +1 to every time we receive a similar request from other users.
Our dev team certainly would work on the feature based on user requests.Thank you for your patience with us
Thank you, Shaminder
Hi Avada
I have:
Wide Layout 960px Site Width 100% Width Page Layout
I use: [fusion_builder_container hundred_percent=”no”]
When i used in old Avada: [fullwidth hundred_percent=”no”] it worked correct – a had content in the box 960px and fullwidth background
Now it doesn’t work the same way if i use [fusion_builder_container hundred_percent=”no”] i have content near left border of a browser, and it does not matter what the size of screen is – 1200px or 2000px content is always on the left side of screen, but i want it to be on the left of the box 960px, like [fullwidth hundred_percent=”no”]
What am i doing wrong?
Thanx
seems like i found a problem i didn’t use [fusion_builder_row]...[/fusion_builder_row] this solves the problem
Hi
Thank you for your update.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, the would the debit/credit card setup be something i would have to incorporate into the website for the money to go to my account? Can prompt screens be added when someone visits the website asking if you are a new or returning customer? Is there an option where a customer can choose an item and customize it?
Hi,
Yes. If you’re selling products or services – even with different variations/options etc then all that can be achieved with the WooCommerce plugin. Avada offers full integration with that plugin. WooCommerce offers multiple payment options (credit cards, PayPal etc) so you can check their documentation on how to set that up.
You can check out our WooCommerce/store related demos that show you how a store/WooCommerce based site will look with Avada:
https://avada.theme-fusion.com/modern-shop/
https://avada.theme-fusion.com/classic-shop/
To get started on using WooCommerce with Avada, please see our guide here:
https://theme-fusion.com/documentation/avada/woocommerce/how-to-use-woocommerce-with-avada/
Thank you. – Abbas
Hi In Avada ex versions in fusion page options on each page (while editing) i could change:
fusion page options / Page / Page Content Top Padding, Page Content Bottom Padding and 100% Width Left/Right Padding.
How can i do it now? There is no “Page” option in Fusion Page Options
Thanx
Hello @lke1980
The page options are still there for sure, the padding section you can find it inside Fusion Options > Content tab now.
If you are not seeing this, please make sure you have this enabled from screen options on your page editor.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Get Avada Support
Thanks
-Ammar
WooCommerce plug-in, mobile mobile browsing: Product list page, each row is displayed in 2 columns.
Currently, only one column per row can be displayed and cannot be set to two columns.
What is the solution?
We are expecting a reply.
Hello @sahinb
Our mobile layout support single column design for everything right now, you can not have multiple columns on mobile phones at the moment, same goes for any other post type.
Thanks
-Ammar
Before I buy this. I want to make a website in English with translation to 7 different languages in one click. Does it support RTL languages like Arabic? Or do I have to create a WPML site?
Hello @AndyPham7
There should be no issues creating a Multi-language site with Avada, however to do that you will definitely need to use a multilingual plugin such as WPML or Polylang for sure as its not possible to have 7 languages without using a multilanguage site, Avada is 100% compatible with both WPML and Polyalng in this case.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
my site is not working due to updates issues with your theme, I have purchased extended support and got an email confirm its activated but when i go to submit support ticket it say that my support is expired and ask to purchase. i have submitted a ticket to sales, email say it can take 10 days to reply, this is ridiculous if you don’t have stuff don’t take payments for service you cant deliver!! so now my site is not functioning, you took my money and your site is not working properly, great company!!!
Hello @avsion
I am not able to find your account in our system and I can definitely see that your support has been extended, please log out and log back into your support account and try creating a support ticket again, also there should be no issues with our update if the important update instructions are followed, we will definitely check this issue for you, can you please send us an email with your complete site details and your purchase code to support@theme-fusion.com please.
Thanks
-Ammar
already sent two emails today will send it now, thank you
Hello @avsion
we have responded to your email
Thanks
-Ammar
I have submitted the support ticket, appreciate you help, thank you
You’re most welcome
Hi, Im trying to source support on behalf of my client who purchased your theme, there’s a serious issue when updating the theme from 5.4 even if all the patches are added.
I have the error codes to send you, but no ticket support system is visible when logging in with her account.
This is the first time she’s asking for assistance, are you really going to force her to pay for more support to help her?
Hello @Odette_Strydom
There should be no errors when updating from 5.4 to 6.2.3 unless your server hosting does not meet these requirements as mentioned here => https://bit.ly/3dDJ3pI
If the issue persist even with these requirements, please try to disable all your 3rd party plugins one by one, please send us your site purchase code and complete site details to support@theme-fusion.com
Thanks
-Ammar
Ammar, thank you for your response. Please review the code below and advise if its still one of the above you mentioned:
WordPress version 5.4.1 Current theme: Avada Child (version 1.0.0) Current plugin: (version ) PHP version 7.4.6
Error Details
An error of type E_ERROR was caused in line 187 of the file /home/leefiuwh/public_html/wp-content/themes/Avada/includes/class-avada-init.php. Error message: Uncaught Error: Call to private method FusionBuilder::allowed_post_types() from context ‘Avada_Init’ in /home/leefiuwh/public_html/wp-content/themes/Avada/includes/class-avada-init.php:187 Stack trace: #0 /home/leefiuwh/public_html/wp-includes/class-wp-hook.php(287): Avada_Init->init_fb_demos_importer(’’) #1 /home/leefiuwh/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/leefiuwh/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/leefiuwh/public_html/wp-settings.php(518): do_action(‘after_setup_the…’) #4 /home/leefiuwh/public_html/wp-config.php(89): require_once(’/home/leefiuwh/...’) #5 /home/leefiuwh/public_html/wp-load.php(37): require_once(’/home/leefiuwh/...’) #6 /home/leefiuwh/public_html/wp-admin/admin.php(34): require_once(’/home/leefiuwh/...’) #7 /home/leefiuwh/public_html/wp-admin/post.php(12): require_once(’/home/leefiuwh/...’) #8 {main} thrown
I suspect its due to the server not meeting requirements?
Hello @Odette_strydom
I see no issue with your PHP and WP versions so that shouldn’t be the case here, can you please send us an email to support@theme-fusion.com with all your site details and we will check this out for you.
Thanks
-Ammar
Ok thank you Ammar – will send through shortly
You are most welcome
Hello, I’m having issues with the websites that were built using the Avada theme. I get this ‘server appears to be down’ message intermittently while accessing the website and accessing the dashboard. Need assistance
Hi
This appears to be an issue at your host’s end. Please do contact them and share the issue with them.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is it possible to switch off Fusion Builder and Fusion Builder Live? I use only text (text shortcodes) on text mode. As i remember in early versions it was possible in advanced Theme Options
Hi
You can disable the builder for post types by going to WordPress admin panel dashboard → Fusion Builder ⇒ Settings, Screenshot here
This would show the gutenberg editor so you can install the classic editor plugin from WP-repo
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I just purchased your theme and in order to register it, I need to create a Token. I am usually using the purchase code to register themes. Do I need to use the purchase code anywhere else or the way I register Avada Theme is just by creating a Token?
When creating a token it is asking me for a Token name, I chose something but I wonder if it will let me change it in the future or if each token is permanent.
There are 19 permissions listed, do I tick all of them?
- View and search Envato sites
- View the user’s Envato Account username
- View the user’s email address
- View the user’s account profile details
- View the user’s account financial history
- Download the user’s purchased items
- View the user’s items’ sales history
- Verify purchases of the user’s items
- List purchases the user has made
- Verify purchases the user has made
- View the user’s purchases of the app creator’s items
- Add item to favourite collection
- View the user’s public and private collections
- View the user’s collection, bookmark and cart details
- View the user’s statement transactions
- View the total number of subscribed users to Envato Market
- Shows the total number of items available on Envato Market
- Shows the total amount of community earnings on Envato Market
- Shows the total number of items sold on Envato Market
Which ones do I select? I am building this website for myself, and no one else will have access to it in terms of me hiring anyone for work on my website.
Hi there
You do not select alll of them, only four. Please see this help file and video on how to register using a token > https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
I just renewed my support account but when I try to submit a ticket it’s telling me the support period has expired. I logged out and logged back it but it still doesn’t work. Can you help? Thanks.
Hi there
I can confirm that your support is active. Please log out of your support account and then back in, to refresh the status.
Thank you kindly, MB
works now, thanks!
No worries
I am getting a strange error on homepage after importing the demo content. Whichever static page I choose as homepage, it’s header shows up, but content is replaced by 404.
However, if the page is not set as homepage, its contents show up properly.
If I use the blog as homepage instead of a static page, blog archive shows up without any issues.
There are no errors logged anywhere either. I cannot figure out what went wrong with import, as I didn’t have this problem with my own pages before importing the pages.
Hi,
Please test with just our two fusion plugins active and with the parent Avada theme (in case you have a child theme) and see if that helps.
If the issue persists, we’ll need to take a look at your settings. As this is not our official support channel and is meant for pre-sale queries/generalities, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
i had seen this website uses your theme called accelevents . com and it show an admin bar like can use virtual conference is that system he created or avada theme show it in it is services ?
Hi,
Avada itself doesn’t have a virtual conference feature like that. That’ll be a custom component they added or are perhaps using some 3rd party module.
Thank you. – Abbas
okay thanks
You’re most welcome
