23250 comments found.
Hi, I set a class name for an element(Porto info box) which I add on a row’s column and I can not center it. I use the custom class “icon-box-info” on wp bakery css editor but I can not find how to center it. Also there is not any setting from element’s panel.
Any idea?
.icon-box-info{text-align:center;}(but nothing)
Hello, @bill_ch,
Can you please contact us via our support system and share that page and the section screenshot and also your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I did it! Thanks for your time!
Most Welcome!!! 
loves this theme BUT , so annoying you can’t take you live site to a test server to make updates before making them on your live site without causing so many issues with the registration key forcing you into making live updates and changes on a live site… it would be good if ‘LOCAL’ was ignored but the system , ive now got 2 codes for one site becuase i was p*ssed off with going through the process again with support
Hello, @markrday,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Yes all sounds good on paper, but I’ve tried this three times, twice you contacted me to inform the site was being used twice and I also showed you I had deactivated it from the live site and the test site still said it was being used and you had to change it manually for me, then when I tested the changes and moved it back it did the same, and I had to ask for it to be done manually, today the same, this id is already being used on local , so I gave up and purchased another license….
Hello, @markrday,
I am sorry but this works for all and for me as well, There is some issue at your end only, We have to check it on your site, Please contact us via our support system with both of your sites so that we will check it for you on your sites.
Regards, P-THEMES.
Hi,
The white color class doesn’t have “filter-color” class, I don’t know why. But the white tag looking different than other colors filter > https://prnt.sc/t0o4au
Hello, @2035Themes,
This is because you have not set the Color for White Color attribute from WP-Dashboard >> Products >> Attributes >> Color >> Config Terms as showing below, you have to set the Color for White attribute and it will work for you.
Regards, P-THEMES.
Thank You,
I don’t see the color field. Am I installed a plugin for this? https://prnt.sc/t1vmhx
Hello, @2035Themes,
Please go to Products >> Attributes and edit the Color Attribute and then choose the Type as Color as showing below:
Regards, P-THEMES.
Thank You so Much
My other issue is: I see this on mobile between new products and new products title > https://prnt.sc/t1vio7
Hello, @2035Themes,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and provide you the exact and proper solution for it.
Regards, P-THEMES.
You were previously known as SpyroPress
I bought this template in 2014…. a few years later you completely removed it and stopped supporting it leaving my company in the position of being forced to completely abandon our website as many parts no longer functioned very quickly after you abandoned it.
Many months of work we had sunk into our site at the time, despite your advertising as you do now that you would supply LIFETIME UPDATES were completely ruined/wasted. costing us ££££s.I still have the THEMEFOREST license for the theme called exactly the same thing PORTO and it uses the same main designs.
I still have the screenshots of exactly the same theme designs if you would like me to post those here also to prove what I am saying!
LICENSE CERTIFICATE: Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: SpyroPress
Licensee: AberdeenDC
Item Title: Porto Multipurpose Responsive WordPress Theme
Item URL: https://themeforest.net/item/porto-multipurpose-responsive-wordpress-theme/5864981Item ID: 5864981
Item Purchase Code: **-64a1-430f-939a-c9b34493b0fa
Purchase Date: 2014-06-10 16:45:07 UTC
Based on the fact you already abandoned what was a reasonably popular theme at the time, refused to refund us or offer any kind of discount to the new theme which was not available at the time you discontinued the old one…
WHAT guarantee if any do I or anyone else have that you won't suddenly just decide to stop developing and supporting this one, take people's money as you did mine... ( I still have the invoices for the THEME FOREST ( original purchase ) and just refuse to refund people as you have already done !!!Hello, @AberdeenDC,
Spyropress and we are the different authors. You should contact Spyropress to get support for the item that you purchased.
Here is the P-Themes Author Profile link we have made this Porto WordPress Theme around 5+ years ago:
https://themeforest.net/user/p-themes
That’s all and clear, If you want to use Porto WordPress Theme on your site then you have to purchase the Porto WordPress Theme having Author P-Themes and you will get the lifetime updates of the Theme as well.
Regards, P-THEMES.
I have created categories and subcategories from my woo-commerce plugin. How can I apply it in my themes mega menu under category link? I want to show all the cats and sub cats in a mega menu.
Hello, @rohitrrpaul,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, P-THEMES.
I can see only Authors comment and date in screen options
Hello, @rohitrrpaul,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, I have noticed when I open a shop page an when I click LOAD MORE button something like this happens https://pasteboard.co/Jdkno19.png – I mean those products which show up after hitting up LOAD MORE button are lack of images (thumbnains) as you may see on the printscreen. Do you have any clue what can be the reason of that ?
Hello,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
OR
This may because of the issue, If you are using the cache remove it and deactivate all the third party plugins including the cache plugins and check back after removing the browser cache.
If the issue will not solve then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
It was the cause of that, indeed, thanks. So Lazy Load is completely useless feature I have it enabled in JetPack, once disabled everything works fine, so dont use it people (: !
Sound’s Good!!!
Tell me why breadcrumbs may not be displayed in full size? Now: Home->Job Page. Necessary: Home -> All Job -> Job Page.
Hello, @NaumKo,
Please go to Porto >> Theme Options >> Breadcrumbs and turn ON the “Show Content Type Name in Singular” and “Show Parent Page Title in Page” options from there as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the answer. Tell me, please, could you reduce the price for support at least to 50% of the cost of the topic? Now it’s easier to get another license to get your support. Thank.
Hello, @NaumKo,
Sorry to say that but this is not in our hand but it is in Envato hand you can contact Envato for it.
Regards, P-THEMES.
Hi there,
i have 2 problems. https://imgshare.io/image/N29oGx Problem one: On the mobile version the buttons and the text show up much smaller then the desktop version.(the image below is desktop version) how do i make it look equal? because when i started the template it showed the same sizes for both platforms. https://imgshare.io/image/N29Dwl Problem 2: How can i stretch the second image to be equal hight to the other images?
Hello, @tomindehoreca,
1. Please edit your Home Page and copy and paste the below given CSS code to Page Custom CSS option and check your site after removing the browser cache.
@media (max-width: 575px){
h3 {
font-size: 32px !important;
}
.porto-ibanner-layer {
font-size: 20px !important;
}
}
2. Please edit your Home Page and copy and paste the below given CSS code to Page Custom CSS option and check your site after removing the browser cache.
.porto-ibanner>img {
height: 420px !important;
}
Regards, P-THEMES.
Thanks for the fast reply!
nr 1 gave me trouble with my other h3 settings, so i made a custom font and solved the problem i had. Thanks
nr 2 isnt working sadly the image still remains shorter then the other ones
Hello, @tomindehoreca,
1. Sound’s Good!!!
2. Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
i just found out that this edits the mobile version. I want the desktop version to be edited if possible. thanks in advance
Hello, @tomindehoreca,
For Desktop Version: Please edit your Home Page and copy and paste the below-given CSS code to Page Custom CSS option and check your site after removing the browser cache.
h3 {
font-size: 32px !important;
}
.porto-ibanner-layer {
font-size: 20px !important;
}
Regards, P-THEMES.
Sorry Problem one was solved.
I was talking about problem 2. see image for problem, this problem is for desktop https://ibb.co/9VBNT0pHello, @tomindehoreca,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi, the admin message that says “This theme requires the following plugin: WPBakery Page Builder.” keeps showing even after dismissing it. We are using Elementor, so that message is annoying.
Hello, @questmarketingltd,
This is just the notification, If you are using Elementor Page Builder on your site then simply ignore it, This will not affect your site and we will add some option for it with our future upcoming updates of the Theme.
Regards, P-THEMES.
hello, how can I open a modal box with a button
Hello, @grueter6,
Please create a modal box and then set your content in it after that set your modal box to open on the selector and set id with hash # in it and save it.
After that add a CTA button on your page and assign the same id to the element ID area of the button and save the page and check after removing the browser cache.
I have created a video for you as well: https://jmp.sh/Fp3ziji
OR
You can use Lightbox element as well, you can check all its design here:
https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/
Regards, P-THEMES.
Thank you! If I send the form in the modal, the modal is closed despite the form error. How can I prevent the premature closing?
Hello, @grueter6,
Can you please contact us via our support system with your site WP Admin Login details and with small video clip of your issue so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, Your ip address is blocked as spam
Hello, @vrezerve,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you, it works)
Most Welcome!!!
Dear support Porto,
Is there any way to add text here ? https://www.candleart.es/Captura.JPGI have added pluggin to show category description below products. But I need to add some small text above products also.
Any suggestion in the configuration of the theme or code ?
thanks regards, Candle Art
Hello, @RosaMaria_,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Top and Content Inner Top option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally, check your site after removing the browser cache.Regards, P-THEMES.
Dear support,
Please can you tell me if the theme would be ready/compatible if I add this code to solve it ?. Is adding php code.
Is suggested by support Woocommerce.
https://businessbloomer.com/woocommerce-add-a-second-content-box-product-category-pages/thanks regards,
Hello, @RosaMaria_, . Sorry to say that but we have not tested that code officially, If you want to use it, Simply Install Child Theme and Copy and Paste that Code into your Child Theme functions.php file, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hello, I use header builder and have sticky header and show logo on sticky header enabled. However logo is not displaying in sticky header. I have the logo placed on header main and menu on header bottom. Thank you
Hello, @tunik,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
Hello, How can I remove the red marked areas in the phone menu
https://prnt.sc/szukllHello, @rtrmax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the Mobile browser cache.
@media(max-width: 767){
#side-nav-panel .switcher-wrap ul#menu-currency-switcher {
display: none !important;
}
#side-nav-panel ul#menu-top-navigation-1 {
display: none !important;
}
}
Regards, P-THEMES.
it still looks, i would be glad if you can help
Hello, @rtrmax,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
I noticed on the latest version that every time I load a page, the cart in the header shows the loading sign for like 5 seconds and seems to be render blocking. Is there anything I can do to disable this? Thanks
Hello, @Harvey02,
No, sorry to say that but this is not possible, This is the default Browser Rendering and it is with all the browsers in the world and our Theme does not have any influence on it, you can only reduce it by using the cache, Please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
Regards, P-THEMES.
Hello, it appears Instagram have changed their API so the Instagram display on the homepage is not showing up right. I can see the Instagram section on the bottom of shop demo 33 is doing the same thing my website is doing. Are you able to share the fix for this please? Thanks heaps
Hello, @ashgill19,
This is not the Theme issue but this is a plugin issue, Please read the below-given threads and try to contact plugin Author and Instagram support.
https://wordpress.org/support/topic/instagram-slider-not-working-2/
http://forum.webcraftic.com/threads/instagram-requires-authorization-to-view-a-user-profile.471/
https://wordpress.com/support/instagram/instagram-widget/
Regards, P-THEMES.
can I hide portal modal box for newsletter on mobile and how to center everything in the modal box on desktop? now its aligned to the left but text is centered
and where can I translate: FREE RETURNS. STANDARD SHIPPING ORDERS $99+ ?
Hello, @edo081,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.mfp-bg.mfp-fade.mfp-ready {
display: none !important;
}
.mfp-wrap.mfp-close-btn-in.mfp-auto-cursor.mfp-fade.mfp-ready {
display: none !important;
}
}
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.newsletter-popup-form .porto-modal-content {
margin: auto !important;
}
3. Can you please provide me the screenshot of that section so that I’ll provide you the complete and proper solution that how it will translate.
Regards, P-THEMES.
Hi,
I have loaded custom fonts using css (font-face..). Now I want to use that font in Porto custom heading and that font is not available in font family selection. How that custom font is recognized in Porto custom heading? I was trying to import woff file in font control/advanced options/appearance menu and it seems it is not for importing fonts.
Hello, @ekkljs,
Edit the Custom Heading element, and then give it a Custom Class, Now, apply that font using Custom CSS to that Custom Class, it will work for you, There is no Other way.
Regards, P-THEMES.
The theme has not installed properly after the import as per the reference site – http://ec2-3-128-72-241.us-east-2.compute.amazonaws.com/
Hello, @rohitrrpaul,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/BLpPnkWL
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hey, is there a german translation file available? Our Shop is based in germany.
Thank you very much.
Hello, @Joxxst,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
