Hi there,

As the WPBakery does come bundled within the theme you have some limitation, however to set equal height you can read more about it here, as well as you do have an option to set column settings for sure.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks

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OK thanks, if I did install the full version of WPBakery as a paid for plugin, would it upset anything with the theme?

Hi,

No, it works the same as extended version which we deliver in our themes, it just has more features to play with.

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Hi there,

The sliders content is beginning from the left menu and to the right side of the page. You could possible consider adding CSS code to make if full width completely.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Actually, I got the site to appear (just needed to flush cache at my host) but it looks very much different than it was before. Lots of the prior customization/setup seem to have been forgotten. How do I get it to look like it looked before?

I purchased support and opened a ticket. Please help soon!!!

Hi there,

We have located your request and can see that an agent has been assigned and will investigate any issue you encounter on your side, so please continue the conversation with our support agent.

Thank you for your patience.

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Ok, you can do it differently with Pinterest Style. Not so really nice in this case.. because horizontal width screen line is missing. How can I change the color and style of the project name in the hover effect?

Hover cover text is H4

Hi there,

Could you please provide us with your website URL so we can check, as we are not sure which element on which demo you refer to exactly.

Thanks.

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As a photographer I would like to have on my main page any previews with lightbox and any previews with link to the project at the same time and page. Is that possible?

Now has my ONE preview both options at the same time.

Problem solved.

I have installed a staging environment. Another template imported and so I could see how the settings are different. Now i have 2 different portfolio styles on one website.

Hi there,

Glad you managed! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You could try to add this code to Appearance > Customize > Additional CSS

@media only screen and (max-width: 1000px){
    img{ 
        user-select: none; 
        pointer-events: none; 
    }  
}

We hope this helped.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi Thank you. That’s only work in smartphone browser. How about browser in computer?

Hi there,

You can then add this that will be applied to every device

img{ 
    user-select: none; 
    pointer-events: none; 
}

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Full width custom works, thank you!

If you have email, i can dend you an example. But you can try itself -

1. Template Fridda. Portfolio list – Pinterest. 2. All images are 2000px width. 3. Portfolio single – “portfolio masonry gallery” – its important. Link: https://stockholm2.select-themes.com/portfolio_page/abstract-style-of-handler/

Problem: if you are clicking on image in single portfolio you can see the image in lightbox, but the size is not 2000px width and quality is low.

Solution: If you change Portfolio Type to portfolio gallery (not portfolio masonry gallery) – you will get lightbox image in original size and with HD quality.

But in this case the project name and description will be placed not above of the pictures, but afterwards. And you can see the file names on hover effect… strange.

Hi there,

If you need help you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will take a look at this on your end.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Support has expired but I have 7 licences for this product and think it is a bug.

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.

Our theme does have basic SEO fields and if you wish to improve this you can always use a plugin such as Yoast SEO plugin for more extended features.

Thanks

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Hi there,

We hope you enjoy using it.

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As always, problems with import. There are two functions for import: dashboard -> import and Select import…. Everything is fine with my the server, dashboard says everything is nice, but the download freezes. I have to try to import 2-5 times

Hi there,

Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

Also if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

You can access the demo import from Stockholm Dashboard > Import

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please try to disable all your 3rd party plugins that you are using as they might cause the issue as we have not tested our theme with them nor we can guaranty theme compatibility.

Thanks.

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ahhh! Of course. It was the SMUSH plugin. Thank you for the reminder to always check plugins!

Hi there,

Glad this is sorted! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks for your replying so fast. Will be waiting for update.

Hi there,

Thank you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

Could you please provide us with your website URL so we can check this on your side.

Thanks.

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Hi there,

Please check our article about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and you can also include a link from our comment conversation, so our support team does have an insight on what steps you have already tried with, and they will be happy to check this on your side.

Thank you.

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Hi, thanks, already sent.

Hi there,

Thank you.

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Hi there,

Please try to disable all 3rd party plugins that you are using as well your custom scripts if you have any. If you still encounter issues you can always submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, thanks for your reply! The problem is the WP Bakery Builder plugin. The slider was working after disabling the plugin but then the rest of the website was broken. Where can I get some help with that? Thanks

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team can provide you with the latest versions of the bundled plugins to you as well as check this on your end.

Thanks.

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Hi there,

1. You could read our article about select slider here. As well as if this does not suit you you can always consider using Revolution Slider for this purpose.

2. If you use a video button you can read our article here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in. Please read our article about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

If you somehow do need a immediate update of any bundled plugin you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to provide you with the latest versions. Also it will be for sure updated in the next update of the theme.

Thanks for understanding.

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