512 comments found.
Hi there when trying to import movies from imdb it does work is there something i need to do or register for..it used to work
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
I must say I’m not happy with this theme. Purchased and since couldn’t use because of BUG in Showtimes that author cannot fix. When you enter movies to show on particular dates, they don’t show in the cinema page when filtered.
Also I cannot understand why we cannot filter Showtimes in a single cinema by “days showing” even when you select a date on filter? Always shows blank After years, I come back here and it’s not still fixed.
Why would someone visit your website to filter a movie by release date? A USER WANTS TO KNOW WHEN A MOVIE WILL BE SHOWING IN HIS LOCAL CINEMA. All other info is secondary, but no, this theme doesn't provide that. Fix your Showtimes bugs or I would be forced to report this theme. This is frustrating.Hi
Are you update to newest version ?
We making big update and fix a some bug for featured filter
Can you still wait a few week later too.
Thank you so much
Your update is still the same. A movie “ice age” shows it’s showing in GV Max on 2018-12-01… I go to GV max single cinema page. I use the date to filter and it still shows “no movies”.
Hi
Sorry for later reply
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
does your theme support AUTO IMPORT from TMDB?
Hi
Sorry for later reply because our break weekend
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
Hello, how can I put social icons on homepage? I entered social networks in amymovie>social, but can’t find any element from your theme that can put social icons automatically on website.
Hi
You can use this option for module in topbar and footer
Please see image : https://prnt.sc/ui1cs0
Thank you so much
It is absolutely impossible to translate “hours” “minutes” for duration times in this theme
I’ve had a coder look into it. He said only way was to go straight into the Amy Movie Extend plugin that is downloaded and installed on initialisation. Then hard edit the file in “helpers -> movie.php”. Here you’re looking for the function “amy_movie_converttime”. You’ll have to replace the “minutes” and “hours” text here. Loco will not help you and neither will poedit. Hope this helps someone looking for this solution.
Bought this just over a year ago on another account where this was never resolved, so had someone find a solution for me. Not like it was a cheap theme or anything…
We are working on figuring out how to translate months – will keep you posted
Man, I really regret my tone here after having been through a crunch earlier today. Fact is, I actually like this theme. Ahwell, no way to re-word it or delete my comments. Yes, you will have an extremely tough time translating some strings, but overall the theme is perfect for any movie site.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
why the demo are not working and how to fix it? also i senT massage to extstore thee was no answer
Hi
Can you send us your ticket ID, we will check for you
Thank you so much
have canceled everything. The WordPress folder. I reloaded it, I emptied the database, indeed I created a new one and I reloaded all over again, starting from scratch. But the theme not properly show. amytheme plug not working.my all datra is lose.4 month work on your theme.but now i show you theme. 3 time i installed again amymovies watch online but not work properly.i show you two pictures.
Can you help me please?
https://postimg.cc/G4JwC2HT2nd picture
https://postimg.cc/f32Pz0Zy/7f76ba65 now what i do please help ?Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
yes, now i submit a ticket.now what i do ?
Hi
Are your ticket ID is USK-503-50311 ?
If true, please check ticket
Thank you so much
yes its true.it’s my ticket number.
Hi
We reply your ticket, please check
Thank you so much
i am currently running theme version 3.0.0 and my Amy Movie Extends plugin is version 3.4.2. This is causing my website to crash: Fatal error: Uncaught Error: Call to undefined function amy_movie_generate_image(). What is the latest theme version and how can i install it?
Hi
Please update theme to newest version too
Thank you so much
Updated theme via dashboard and crashed: Fatal error: Uncaught Error: Call to undefined function amy_movie_generate_image()
Hi
Are you update only plugin ?
Please update theme to newest version too.
Thank you so much
sprinkle ashes on my head ))
Hi
If you cant update, please send ticket to our support system
Thank you so much
Hello, the latest update is corrupted. Please fixed it asap – http://prntscr.com/tzr8bs
Corrupted zip – http://prntscr.com/tzr95g
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
when editing the different carousels they are in error, they look bad on the site and the design is disassembled.
I don’t know how the rating, votes and custom stars work.
work should be done to improve the design of the movie template.
the big banner of the movie section, with the poster of the movie, the title SYNOPSIS is BAD, the text is overwritten with the image and nothing is seen.
FILTERS must be able to be added to the carousel in order to display old movies, new movies, and future movies.
Must be able to show 5 movies or 6 on the carousel and have the NAVIGATION, arrows or points.
MANY MANY THINGS TO FIX CORRECT AND IMPROVE.
it should be possible to change the icons of the 4 buttons next to the pop corn.
Work should be done to make it easier to post sales and dates and quantities of locations in the woocomerce.
Image1: https://ibb.co/4gXR7ZG Image2: https://ibb.co/zs89mwb Image3: https://ibb.co/jwtGR3S
Hi
We see you send ticket, and we reply this ticket
Please check again.
Thank you so much
when will they update the theme and correct the errors?
Hi
Now, we make big update version with multi new featured and fix bug.
We will release in a few month later, please wait us.
Thank you so much
MONTHS LATER? IT’S A JOKE?
Hi
What problem you meet now ?
if you meet problem urgent, please send us, we will check and fix fast
Thank you so much
Please, can you answer to the tickets? 4 tickets sent and no answer. Thank you
Hi
Can you send us ticket ID, we will check for you
Thank you so much
Thank you. #KLE-863-25006 #EBK-204-21159
Hi
Please check your email / ticket
We answer you, but dont see you reply
Please see screenshot
https://prnt.sc/timpty , https://prnt.sc/timq0j
Thank you so much
Hello, I have bought and installed the theme, I have seen that it has several errors, for example if you put the logo and the RETINA LOGO, it shows you the 2 logos, one on top of the other, in addition to compyrigth of the footer, it does not allow you to select the text color, how to link the dates and times of the movies in woocomerce?, Plugins Revolutions Slider y VC Composer need the update.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
can i sale the movie using this theme
Hi
We support compatiable WooCommerce with our theme
Thank you so much
Hace poco que lo he comprado y no me ha gustado demasiado… Tiene bastantes errores y hay cosas que no funcionan. Traduccion al español horrible. Por cierto el soporte deja mucho que desear… hace varios dias que he dejado un ticket y aun no he tenido contestacion. De momento y sintiendolo mucho no es un TEMA QUE COMPRARIA. Saludos
Hi
Thank you for report
Can you send us your ticket ID, we will check for you
Can you send us list error you meet, we will check each by each for you
And can you use english!
Thank you so much
please update demo, so we can see full features like Playing now, Showtime …
Hi
Thank you for report
We will fix demo in this week
Thank you so much
Hello,
I uploaded movie.php, but now https://www.cineandplay.com/dnevni-raspored-ajax/ doesn’t show showtimes. Can you check please?
Thank you. Ivana Baric User
Posted on: 09 June 2020 02:52 PM Second problem is movie Klaus, you can see it for todays performance in https://www.cineandplay.com/tjedni-raspored-ajax/ but it is not shown in daily showtimes https://www.cineandplay.com/dnevni-raspored-ajax/
Hi
We answer your ticket, please check
Thank you so much
The site speed is normal.
Any news? Did you check my problems?
I put my problems here also. V2 – Showtime 4 list is empty as you can see in https://www.cineandplay.com/dnevni-raspored-ajax/. There should be movies that are showing today. You can see the showtimes for today in weekly schedule Ajax https://www.cineandplay.com/tjedni-raspored-ajax/
Hi
We send you video for problem we can’t login your site, please check
Thank you so much
Why don’t you answer for 5 days; I wrote couple of times in the ticket? My client is waiting. This is not good support
Once again: I have showtimes for today in weekly schedule Ajax https://www.cineandplay.com/tjedni-raspored-ajax/, but in daily list (V2 – Showtime 4) the list is empty – https://www.cineandplay.com/dnevni-raspored-ajax/. I can’t believe I paid money for this terrible theme with so many bugs and with terrible support. I will report this to themeforest. I’m waiting for a solution to my problem for TWO WEEKS NOW.
Hi
The first we sorry for later reply in week because we have summer holidays
The last week, we cant go your site to check, we sent you video, we find multi method to can go your site, and we say them in ticket send you before.
With 2 your requests, you send us, we think these functions in our theme dont like you want, and you want change them, we support change free help you, but we think they don’t error.
And if you find any problem in our theme, please send us.
Thank you so much
The problem last week that you couldn’t access the site was on your side. My site was working normally for everyone else. I reported the problem, here is once again: I have movies you can see in weekly schedule, but in daily schedule there is no movie. THIS IS BUG IN YOUR THEME, you sent movie.php that I uploaded, but it DOES NOT WORK. THERE IS NO MOVIE IN TODAY MOVIE TYPE.
Hi
First problem we cant access your site, we send you video again ( https://drive.google.com/file/d/13W8Ygiyq8-hydMimwHODhwdCx_7CBdwK/view ) . We can go all site except your site : https://www.cineandplay.com/ , we try a few solutions, and last, we must use phone and lost money buy 4G for phone, broadcasting wifi from phone to laptop to go your site and check. And after all, you say this is our fault ?
Second problem, you say our theme have bug in function time.
Please see image ( https://prnt.sc/t61wm8 )
All shortcode movie in our theme have featured movie type, this featured have 4 options: Today, Now Playing, Old Movie, Comming Soon
And you want merge 2 options today and nowplaying to one.
This is your request with our theme, we help you free change it, but we can’t access your ftp account ( your hosting block our country), and we send you file edited, so you can upload by yourself.
And you say our theme have bug and we dont support you ?
We sorry for later reply in this week because our summer holidays again.
Thank you so much!
This is how you speak to your customers? I spent so much time on you and your support, and my client is waiting for you to come back from your summer holidays? I paid for your support and this is what I get? I will give you one more chance to solve this problem and than I will write a review and send it to themeforest. And as I can see many other have same problem with you and your unprofessional support.
I repeat my problem: I uploaded movie.php that you sent to me, my showtimes are visible in weekly schedule, but in daily schedule I can’t see them. Correct your coding and send me movie.php again so I can upload it to my site.
Hi
We think have problem here, you need understand :
In our theme, all shortcode movie have featured Movie Type, this featured work follow START DATE & END DATE, it doesn’t work follow SHOWTIME
We say and ask you many time, and we ask you one again : Are you want show movie follow SHOWTIME ?
Thank you
Hello, in movie.php that you sent to me you changed movie type today to show current day movie (which is as it should have been from the beginning), your logic that movie type TODAY shows start date = current date does not make sense. You agreed to make that change and I uploaded movie.php and changed the movie type to TODAY in Amymovie tabs, but it doesn’t show movies that are showing TODAY, so something is not good. Did I understand correctly what you did in movie.php?
Hi
Yes, if you check our file movie.php, you will see, we merge query for featured movie type : Now play = Nowplay + Today
And you will see, featured movie type work follow start date and end date, not showtime,
And with your request, we think you want use showtime for query, not start date & end date ?
Thank you
Support expired without even getting to use the previous. However, is it possible to have my licence renewed or something? I tried using it on a site differently from the first I used it on which is no longer in existence but the demo was horrible and far from what it should be.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
Hello! I’m thinking about purchasing the theme, but I have some questions. Could you please answer them?
1. Does the theme have option to choose subsets for Google fonts? (I’ll need subset cyrillic)
2. Can I use Woocommerce not only for tickets sell but for goods as well (souvenirs, toys, etc.)? Is there an option to choose layout with seats for movies and with just quantity for ordinary goods?
3. Is the theme Translations ready? Does it have Russian translation?
4. Is the theme WPML ready?
Looking forward for your answers. Thank you in advance!
Hi
We answer your questions as :
1. We support subset google font
2. You can use WooCommerce for book ticker function or sell normal products.
3. We have guide details for translate theme.
4. We have full file translate pot, so you can use WPML for them.
Thank you so much
Thank you!
Hi
If you have any questions, please send us, we will check for you
Thank you so much
